Care & Grace

1 Victoria Square, Birmingham B1 1BD
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3 Reviews
  • Care & Grace, Birmingham
Care & Grace was founded in 2019 to provide a range of domiciliary care services and live-in care services to people with varying needs in Birmingham and surrounding areas.

The passionate team strives to make a positive difference in the lives of their service users through companionship and caregiving.

Care & Grace operate a 24-hour on-call system which means they are available to provide care around the clock and in emergency situations for live-in provision.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £16.43

This is the same rate as Birmingham City Council

These prices are only a guideline, please contact Care & Grace to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Care & Grace Ltd

Person in charge

  • Georgina Mann (Manager)

Care & Grace Reviews (3)

Over all time Care & Grace has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 0

Date Published

3
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3

Review from Deb M (Daughter of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency is the best I have used to assist my father, bar none. The lady that looks after my dad not only takes time but is understanding of his every need, is respectful and very kind. My father adores her, as do the whole family. Care & Grace go above and beyond in their service and even spent
hours of extra time looking after my father after we lost my dear mom in December - because they were worried about him being so sad. Honestly worth their weight in gold! I live in the South West so knowing they are with my dad finally gave me the confidence to do things with my family without sitting with my phone by my side as I have had to with other agencies. They have simply become family. “Thank you” Care & Grace.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D D (Daughter-in-law of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care & Grace has been providing personal care for my father-in-law for over twelve months now. They have been very caring, hygienic and they give attention to detail and at the same time professional in the service that they have been providing. They are punctual and are very prompt in getting back
to you if you have any queries. They have been excellent in providing any emergency cover too. We hope to continue to use your excellent services. Thank you Care & Grace.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from L S (Daughter-in-law of Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, this provider started well, so it's a shame to leave a negative review. They didn't promote independence as much as they could have, with my father-in-law losing some skills, as he was spoon-fed and could feed himself. The council let us down by not paying the finances as they should
have, leaving us unable to pay for the care. We managed to get the social worker to sort the finances out but we were left with no choice and they called time on the package, leaving myself and my partner having to complete the care Saturday as we couldn't get anything in place. We now have emergency care in place as this provider refused to continue until we had the right support. No care or grace about the situation.

Reply from Georgina Mann, Manager at Care & Grace

Thank you for your review. Unfortunately, because of privacy regulations we cannot discuss any specifics about your review.
However, we were committed in providing quality service and when the operational situation turned out otherwise, we gave a reasonable period notice for a replacement of service provider.
We are sorry for any inconvenience caused.
Thank You.

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Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Care & Grace

What Type of Services does Care & Grace offer?

Care & Grace offers Home Care.

How many Carers does Care & Grace employ?

Care & Grace employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care & Grace to verify any information. View our terms and conditions. Care & Grace has an Enhanced Service - more info.