Care & Grace

1 Victoria Square, Birmingham B1 1BD
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8.0 4 Reviews
  • Care & Grace, Birmingham
Care & Grace was founded in 2019 to provide a range of domiciliary care services and live-in care services to people with varying needs in Birmingham and surrounding areas.

The passionate team strives to make a positive difference in the lives of their service users through companionship and caregiving.

Care & Grace operate a 24-hour on-call system which means they are available to provide care around the clock and in emergency situations for live-in provision.
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Care Provided by Care & Grace

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

the same rate as Birmingham City Council- £23.32

These prices are only a guideline, please contact Care & Grace to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Care & Grace Ltd

Person in charge

  • Georgina Mann (Manager)

Care & Grace Reviews (4)

8.0

Care & Grace has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Care & Grace has 4 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 1
  • 0
Date Published
  • 4
  • 1
  • 1
  • 1
  • 3
Reviewer Connection to Care & Grace
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Ernest K (Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care & Grace is a good company and I like their staff. Support Workers always make sure my room is neat and clean. They always make sure my bathroom is clean as well. I cant do any of that because of my eye sight. Support Workers also help me with transportation, anytime i call them to help me with
booking of uber, they are always around to support me. They respond whenever i call them. They do my weekly shopping for me sometimes when my back is hurting. They sometimes help me carry the shopping bags when my back pain is hurting me severe. They always support me out in the community to do showings, buy clothes, buy new trainers. Workers are very polite and respectful. They always get me to my appointments on time at the hospital, dental clinic, depot etc. They always make sure i get my medication on time. Always make sure i don't run out of medication. Workers always help me keep mu diabetics on control. I would recommend Care & Grace to everyone.
Reply from Georgina Mann, Manager at Care & Grace

Thank you for your review. We really do appreciate your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Deb M (Daughter of Client) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This agency is the best I have used to assist my father, bar none. The lady that looks after my dad not only takes time but is understanding of his every need, is respectful and very kind. My father adores her, as do the whole family. Care & Grace go above and beyond in their service and even spent
hours of extra time looking after my father after we lost my dear mom in December - because they were worried about him being so sad. Honestly worth their weight in gold! I live in the South West so knowing they are with my dad finally gave me the confidence to do things with my family without sitting with my phone by my side as I have had to with other agencies. They have simply become family. “Thank you” Care & Grace.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D D (Daughter-in-law of Client) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care & Grace has been providing personal care for my father-in-law for over twelve months now. They have been very caring, hygienic and they give attention to detail and at the same time professional in the service that they have been providing. They are punctual and are very prompt in getting back
to you if you have any queries. They have been excellent in providing any emergency cover too. We hope to continue to use your excellent services. Thank you Care & Grace.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Daughter-in-law of Client) published on 10 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, this provider started well, so it's a shame to leave a negative review. They didn't promote independence as much as they could have, with my father-in-law losing some skills, as he was spoon-fed and could feed himself. The council let us down by not paying the finances as they should
have, leaving us unable to pay for the care. We managed to get the social worker to sort the finances out but we were left with no choice and they called time on the package, leaving myself and my partner having to complete the care Saturday as we couldn't get anything in place. We now have emergency care in place as this provider refused to continue until we had the right support. No care or grace about the situation.
Reply from Georgina Mann, Manager at Care & Grace

Thank you for your review. Unfortunately, because of privacy regulations we cannot discuss any specifics about your review.
However, we were committed in providing quality service and when the operational situation turned out otherwise, we gave a reasonable period notice for a replacement of service provider.
We are sorry for any inconvenience caused.
Thank You.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Care & Grace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Care & Grace is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care & Grace is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Care & Grace

What Type of Services does Care & Grace offer?

Care & Grace offers Home Care.

How many Carers does Care & Grace employ?

Care & Grace employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care & Grace to verify any information. View our terms and conditions. Care & Grace has an Enhanced Service - more info.