Oncall Care Service Ltd

It is a pleasure to write a review for this company. From day one of receiving their service i found each and every person I have come into contact with to be very professional at all times. They have been courteous, understanding, respectful and mindful of my needs. They have treated me with dignity at all times.

On days when I have felt somewhat down or upset the carers have encouraged me to be positive and with their happy chat have brightened my day. I do not know what I would do without them . I cannot recommend Oncall highly enough.

All staff , Carers , Office Staff and Management have been very helpful and understanding of my needs.

I would happily recommend this company to anyone needing their services.

My mother was recently discharged from hospital South Lanarkshire council could no longer provide care package she had previously. I can highly recommend Oncall Care. The carers are conscientious caring and I have been so reassured they are looking after my mother. Most of all my mother is happy with the care and she has said the lady's treat her with dignity and respect. They attend 4 times per day and the same carer comes for the 4 visits great continuity of care The carers that attend my mother are very good unfortunately I am not to mention there names but the company should be proud of them

We would like to thank the carers at Oncall who were wonderful with our dad. We sadly lost dad last week and we are so grateful he was being supported by your lovely carers. Our dad had dementia and had suffered a bad stroke. The Oncall carers treated dad with dignity, kindness and laughter They also had a way of bringing him round on his down days. They work long hours and their job isn't easy but they go about their days in a cheerful manner. Thanks to all who cared for our lovely Dad.

Excellent service and experience

Go on Oncall well done

As a company they were willing to work times to suit our families needs and also have one make and female which my father prefers !

The previous company couldn't even tick one of Oncalls boxes !

I found all staff to be caring and understanding with my wife in her time of needs always prompt on time and always willing to assist me if there's anything I need. A great help very pleased they have a great understanding of our needs and willing to adapt to any request that we may ask ' on approval from Head Office.

Thanks for everything you do

I think the carers at Oncall are wonderful and I am so grateful that they are supporting my 97-year-old mother. My mum has dementia and caring for her can be difficult but the Oncall carers show endless patience and treat mum with dignity, great empathy, care and humour. They have developed ways of dealing with Mum when she is not in great form and can be really effective in changing her mood. Mum also shows real pleasure in seeing them. Their job is not easy but they work so hard and are always cheerful and very willing to help in any way they can to support Mum.

I cannot praise the whole team highly enough, thank you everyone.

The on call care service staff are very caring and friendly. They are well trained and take an interest in the person they are caring for. It's not just a job to them, they really do care. My husband's behaviour can be challenging but they cope admirably without a complaint. A first class service.

The carers at Oncall Care Service Ltd are the true stars of the show. They shine bright with their personalities, hard work and stamina in extremely difficult situations. Mostly working 3 or 4 days on the trot, driving their own cars before 7 am and finishing at 10 pm, they still smile. Even with very low wages they still deliver a professional service. Dealing with many challenging, mostly elderly clients is never easy yet the carers do their best to support, nurture and cherish their clients. I am in awe how the carers manage to do it, but eternally grateful that they do. Thank you very much from all of our family.

I can't thank them enough and I genuinely don't know what I would do without them.

We cannot praise the on-call staff enough as they are a very important part of my husband's slide and we are forever grateful to them.

My husband has had carers since September last year and the quality has been excellent since the start. The carers are very polite, considerate and helpful. They will do anything asked of them and always inform me if they feel there are any issues with my husband. I am grateful for the level of support they have offered us.

Very happy with the service supplied. The care providers are very helpful and happy to converse with my elderly mother and cannot do enough for her. They are also always cheerful, friendly and supportive. Can’t praise them highly enough.

Mum has been using these carers for roughly four months now, and they have been fine. We get the same two all the time, which is good for Mum's mental stability. Mum has grown to trust them, as well, which is good, considering she doesn't like anyone doing her personal care. We were apprehensive at first, given Mum's nature and her condition, but they really put Mum at ease and worked with her to gain her trust.

I am delighted by the service provided, as is my sister. Our mother is 96 years of age, is blind and has limited mobility. The care she has been given is exemplary. Her carers are thoughtful, diligent and caring. They are observant, and if anything is noticed regarding our mother's health, we are immediately informed, either through the app or by phone. There is continuity of carers, and the management of the care is efficient. We are thankful for the service provided.

The care provided has been excellent. A consistent team of carers attend punctually but more importantly, they all have a lovely patient manner, are very observant and display a conscientious and caring attitude. This has won them a high level of trust from my mother, particularly with patient handling of someone who is frail, deaf and blind. The notes provided on the app at each visit are comprehensive and accurate. This enables my sister and I to have an up-to-date, clear view of my mum's overall health and well-being. Any concerns they have observed are promptly reported. We have had previous experience with other care services but none have come close to the standard displayed by Oncall. Well done and thank you.

Very professional care company. Super reliable and helpful employees who attend to all of my husband's needs with a smile on their faces. Nothing is too much trouble, and they really do help ease the burden of caring for a loved one. Very impressed so far.

I would like more quality foods to be prepared i.e. food to be put in the oven rather than constant microwave dinners for more of a balanced diet.