Kind Hearts Care Company offers a range of support to adults living in their own homes in Woking, Surrey.
Support can range from assistance with washing and dressing to domestic help to companionship. Each carer is compassionate and truly wants to make a difference to the lives of they people they support.
You are in charge of your care and you choose how your support is delivered. You will be involved every...
Care Provided by Kind Hearts Care Company
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £29
- Weekly Live-in Care Fees: from £1,549
Contact Kind Hearts Care Company to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Owner
- Kind Hearts Care Company Ltd
- Private Owned
Person in charge
- Carla White (Registered Managing Director)
Kind Hearts Care Company Reviews (23)
Kind Hearts Care Company has a Review Score of 9.7 (9.667) out of 10, based on 11 reviews in the last 2 years.
Over all time Kind Hearts Care Company has 23 reviews.
From the start, Kind Hearts Care Company have shown that they are really committed to helping my 96 year-old mother remain in her home, as she wishes. This gives me peace of mind, as I am far away abroad. They not only help her with practical things, but keep her company and even take her out on short trips. She has told me that she has been very happy with every person who has visited her, and really looks forward to their visits - this was not the case with a previous care company, the contrast is marked! My mother's independence and my peace of mind have been gained with their intervention.
All the staff have been amazing with my father. They are cheerful, kind and thorough. They ensure his complex medication requirements are given to him, safely and accurately. They work with him to do his simple exercises every morning, which is so important for him to maintain what little mobility he has left. His personal hygiene care is carried out with both thoroughness and gentleness. My father originally had concerns about being washed, but all the care staff have been so good regarding maintaining his dignity.
Kind Hearts Care have given us all the support we need to keep my father in his home, well looked after.
Thank you so much for taking the time to review our service. We are so happy that you are pleased with the service and that your father has settled in so well with his first experience for care. His cheeky sense of humour is a great hit with the carers and creates a great rapport between them
I would definitely recommend to anybody looking for reliable caring agency
Thank you so much for taking the time to review our service. We are pleased that you are happy with the service that we provide for you
Thank you.
Thank you so much for your kind review, its always a pleasure coming to see you.
My mum looks forward to seeing her carers. They are always so polite, bubbly and listen to her. I would highly recommend them.
Thank you so much for taking the time to review Kind Hearts. Our carers very much enjoy seeing your mum as well, she's always making us laugh.
The team of carers at Kind Hearts are all very kind, and caring and work extremely hard. If I have any care needs such as my recent discharge from the hospital (when I needed additional care in the evenings) to enable me to climb the stairs to get to bed, this was arranged for the night I came home. They also provided my transport home and a meal for me and increased my scheduled hours (temporarily).
Thank you for taking the time to write Kind Hearts a review. We look forward to your next care review to see how we can improve on our services further for you.
Kind Hearts Care Company have been outstanding throughout the care they gave my mother. We have used another care company previous to Kind Hearts, and the care given was not at all near the quality of Kind Hearts. Each staff member shows and also gives 100% care and support not only to my mother, but also to myself if there were any concerns they had. I can highly recommend Kind Hearts Care Company, they are the outstanding.
Thank you for your lovely review. It was an absolute honour to look after your mother and we will miss her and her laughter very much.
I’m a service user of Kind Hearts and have been with them for almost three years. They’re a wonderful care company. The management team are very approachable and well-organised. I have a fabulous collection of carers assigned to me. All my carers are kind, competent and caring. I always feel supported and valued.
Thank you so much for your lovely review; it is always a pleasure.
They are punctual, they are flexible and they are very helpful.
I would definitely recommend them!
Thank you so much for your review. I am so pleased you get on so well with all your carers and that we are able to assist you in addition to your care package when you need us
Her care was exemplary and so knowing she was now the head of Kind Hearts Care Company I was confident the firm would offer the same care for my mother-in-law under their influence. I visit her once a week and have met her carer but more to the point my mother-in-law always mentions how kind and pleasant her carers are. She also tells me that they always stop for a chat and a cup of tea, which is wonderful. What more could we ask?
Thank you for taking the time to review Kind Hearts. I am so glad you chose us, it warms my heart that I can ensure your mother-in-law receives the same quality of care both your wife and friend had all those years ago.
I am a full-time carer for my wife, she has no mobility and can’t do anything for herself a friend suggested I contact the Kind Hearts agency for help with my wife's care I am extremely happy with all the carers that come in my house too help with my wife care they are all kind caring professional thoughtful people over the last 3 years. I have made a bond with the carers not only do they look after my wife but they take time to spend with me over breakfast and teas and coffees and chats I couldn’t cope without them.
Thank you so much for taking the time to review our company. It is always a pleasure to stop for a cuppa and a chat with you, we all enjoy our time very much with you and your wife.
The team, including the hard-working owner of the company, have been so reliable. They attend for the full stated time slot paid for and are very punctual - both of these are very important requirements. They get on with the job with humour - in return, my dad shares his own sense of humour with the carers; which is lovely and something I haven't seen for some time, and they also have appropriate compassion and empathy.
It means to me that I can get on with my busy life safe in the knowledge that my dad is in very good hands - I only wish I'd discovered Kind Hearts 4 years ago when care at home was first required.
I would not hesitate in recommending Kind Hearts Care Company and having just done so we are very grateful for the quick response and package that was set up for supporting another close relative.
Thank you so much for taking the time to write such a lovely review. We are so pleased that you are happy with the care we provide and that your dad enjoys our carer's wonderful sense of humour.
Friendly, caring and helpful.
Thank you so much for your review, it has been an absolute pleasure.
Very grateful to have found Kind Hearts, we switched companies and from the moment they stepped through the door we felt relief. The level of care delivered is outstanding, and the compassion is very visible. There is great communication between staff which I find reassuring as nothing is missed. We have to mention one of the managers because she has altered her own personal commitments in her life to meet our needs at the moment, for which we will be forever grateful. They are the ladies with a smile and they bring happiness and genuine care. Thank you.
Thank you so much for taking the time to review us. We were pleased we were able to put care in place so quickly at short notice to start over the weekend, it was our pleasure. We are really pleased your friend is so happy with the care she has received so far with us and we look forward to continuing to provide quality care for her moving forward.
The manager and her team have provided an excellent level of care and support for my mum over the last year. The staff have been warm and obliging on every visit. Whenever we have needed to contact the office, the telephone has been answered and our enquiry dealt with. I would not hesitate in recommending Kind Hearts Care to anyone.
Thank you so much for taking the time to review our service. We have very much enjoyed caring for your mum and wish her all the best as she moves into her new home.
We changed agencies a month ago now and the difference in care, has been outstanding. My husband's needs are complex and this agency has established a good and safe routine with him and this has taken a great weight from us both. My husband is much more relaxed and at ease and we both enjoy a laugh and chat with the carers. They arrive on time, stay for the allotted time and leave the house very tidy. I highly recommend Kind Hearts Care Company.
Thank you so much for taking the time to write such a lovely review. We are so glad you are receiving the safe and personalised care you very clearly needed and it's good to hear the positive impact it has had for both of you.
I have been so impressed with the care provided for my dad and the additional support given to my mum. The kind and caring staff have made such a difference in their quality of life. My dad has never had such a high standard of care and his countenance has greatly improved. Moving to your agency is the best decision they could have made!
Thank you so much for taking the time to review our service. We are absolutely delighted to be making such a positive difference to your parents' lives and hope to continue doing so.
I wish I had found Kind Hearts Care Company 54 months ago. They arrive on time and stay for the allocated time. They treat my mum like their own. Mum looks forward to seeing them every day and sharing a joke or two. I no longer have anything to worry about and the house is clean too.
Thank you so much for taking the time to review Kind Hearts and for your lovely words. We are so glad that we have taken the worry away when it comes to your mum's care.
We look forward to hearing how we can improve on areas of our care in your next review.
All of the carers have been kind, attentive and very caring.
Would highly recommend this company. They go the extra mile with a smile.
Thank you so much for taking the time to review our service. We are so pleased to hear that our girls have made care with us a positive experience for both your mother and father-in-law.
My husband is very pleased with the kindness and consideration he has received from his carer who is always cheerful and happy to take him out to interesting places. He says it is like having one of his grandsons looking after him. The staff in this company live up to the company name as they have also been very caring towards me.
Thank you so much for your lovely review, it's great to hear how our service users bond and form great friendships with our healthcare assistants. It's always good to hear we've made a great match.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Kind Hearts Care Company.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Kind Hearts Care Company.
Meet the Team (3)
I first started my homecare journey at the age of 21. Originally planning to be a hairdresser, I found, while studying at Guildford College, I very much enjoyed the older ladies who came to have their hair done. After completing my hairdressing NVQ, I decided to try care work and I absolutely loved it. I worked for a fantastic company that set a great example of how care should be delivered; completely personalised with compassion, care and respect. I worked at this company for 7 years until it was unfortunately bought out.
Over the years I have built my business knowledge in many different ways from running a breakfast and after-school club with children to founding, growing and solely running a netball club for 15 years consisting of 250 members at its peak.
Covid was and continues to be an extremely hard time for a lot of people. For me, it meant I was not able to continue with netball due to the lockdowns. After a break, this is what led me back into the care sector, I remembered exactly why I loved it so much. I have a strong belief that if you are not doing something that makes a difference in people’s lives, there is no point in doing it. I thrive from making a difference, making people happy and enabling them to live the best life possible and continuing to work to maintain it for as long as possible. I have a real sense that this is what I was put on the planet to do.
Working for many different care companies over the years, I wanted to take all of the good points I have seen and put them all together in one place. Ensuring that care is delivered completely personalised to the service user, that healthcare assistants are well looked after and that everyone involved in the company feels a sense of belonging and is part of something special, whilst developing the company to have a strong reputation for being of the highest quality and standard.
I still go out and deliver care when required, all my service users know me well, both for fun and laughter but also for acting on anything that may need changing or addressing in their care package. They understand completely that I am a perfectionist and will be proactive in ensuring that their care package is perfect for them.
I’ve always enjoyed wrapping my head around maths, starting back in primary school and carrying on up until university but I left to pursue my interest in accounting. As I was growing up, my mother was a carer for many years so I’ve seen how much domiciliary care contributes to supporting an independent and fulfilling life at home. This experience drew me to work for Kind Hearts Care.
I absolutely love my job, ensuring everything is accurate and easy to understand. I also have the added bonus of being able to get out and meet our service users both for a chat and when assisting with care calls. I am always on hand to help and have built a great relationship with them.
I am learning a lot about business and the care sector. It's a great industry to be in, ensuring people are happy and fulfilled in their later stages of life.
I am the quiet, calm and relaxed of the three. I sometimes stay for a few hours with a service user to keep them company and get paid in belly rubs, head scratches and the occasional treat. I enjoy seeing people who come to the office but enjoy it more when I am the centre of attention. I also ensure my cat and neighbours' cats are not eating our food as they are sneaky and often try.
Roxy - Head of Welfare
I am always super excited to see anyone who comes to visit the office and will show this by turning into a snorting pogo stick and will usually not stop until I get a cuddle. I give the best cuddles and kisses which often help the healthcare assistants and office staff if they are having a stressful day. I am a chatterbox so you will often hear me chatting at the end of the phone with my daughter Flossy.
Flossy - in training
I am the puppy of Dexter and Roxy and I can be very naughty. Be careful what you leave around as I may accidentally mistake it for one of my toys. I like to tell everyone what I think but also love cuddles and attention so don’t be put off by my bark.
Frequently Asked Questions about Kind Hearts Care Company
How many Carers does Kind Hearts Care Company employ?
Kind Hearts Care Company employs 12 carers.
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