Surecare (Bracknell & Farnborough)

Quatro House, Lyon Way, Frimley, Camberley GU16 7ER
Review Us
8.5 9 Reviews
  • Surecare (Bracknell & Farnborough), Camberley
Welcome to SureCare Bracknell & Farnborough

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Care Provided

Types of Home Care

  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Rania Kheir (Manager)

Surecare (Bracknell & Farnborough) Reviews (9)

8.5

Surecare (Bracknell & Farnborough) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Surecare (Bracknell & Farnborough) has 9 reviews.

Overall Experience

  • 9
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Date Published

9
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Review from Nicky G (Sister of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the care we received from 'Sure Care'; our interview and assessment with the Manager was lovely and excellent, thorough and most professional; she was courteous; sympathetic and very kind. She took trouble to get to know my brother and wrote a superb account of all my Brother's
needs and requirements. Carers were sent to my Brother's house immediately at very short notice and the Carers were very caring; empathetic; and liked by my Brother who suffers from Dementia; nothing was too much trouble and the carers would go that extra mile to help. Most importantly we got good feedback from the Carer of how his visit went with my Brother; what they had done and anything that needed attention. I cannot recommend 'Sure care' more highly and know that any one using them will be happy and have their mind put at rest; thank you so much, all at 'Sure Care' for looking after us so well; with best wishes and warmest regards, a very satisfied customer.

Reply from Rania Kheir, Registered Manager at Surecare (Bracknell & Farnborough)

Thank you so much for your kind and thoughtful words. We are truly delighted to hear that you were happy with the care provided by SureCare.It was a pleasure to meet you and your brother, and we're grateful for the opportunity to support him. Our team strives to provide compassionate, person-centred care, and it means a great deal to know that our efforts made a positive difference to you both-especially during what can often be a challenging time. Your feedback about the professionalism of the assessment process, the responsiveness of our service, and the dedication of our carers will be shared with the whole team. We are especially pleased to hear that your brother connected well with the carers and that their updates brought you peace of mind.Thank you again for taking the time to share your experience. We are proud to have supported your family and send you our very best wishes

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Review from Maxine L (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Surecare. After meeting the manager and the time she spent with my mother getting to know her, I had no doubt that my mother would be well looked after and happy with the carers that would be provided to look after her. My mother's carers made her very happy, nothing
was too much trouble and she looked forward to them coming in 3 times a week. Very helpful when rearranging visits due to my mother's appointments. Sadly my mother is moving to residential care.
If we could have continued with Surecare then we would have. From all the family we wish to thank you for the care and understanding you gave our mother.

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Review from Janet B (Wife of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Surecare to look after my husband, who is Paraplegic, while I was recovering from a hip replacement. The carers were with us for 18 weeks, twice a day, three hours in the morning and one hour in the evening. They were always on time, especially as my husband had a strict routine to keep to.
The carers were always very friendly and very helpful. Surecare went above and beyond to find us the right carers for my husband's complex needs, and my husband and I built up a great relationship with them. We would have no hesitation to use them again should the need arise.

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Review from Jenny V (Partner of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare is a well-run and professional caring agency. I was truly happy with the way my husband was cared for, and the management were sensitive to my requests. At all times, they were able to fill the visits, and the carers took a personal interest in their clients.
I was truly happy to have found
this company, and it was a great relief to know my husband had support while I was working.

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Review from Sue B (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we have found Surecare to look after Mum following her stroke. After some not so good experiences, they have been a revelation.
Professional - initial visit covered all aspects of the care and service needed. Care for Mum was a new experience for us, so the advice and suggestions offered to
help put the care package together were gratefully received.
Reliable - times of visits are regular and on time - very important to Mum who clock watches. Mum needs two carers four times a day, which is labour intensive, but they manage to have a team with a couple of dedicated lead careers supported by a second on each visit. This means Mum gets to know them and has built a good, trusting relationship with them. They treat her with respect and dignity, and always have time to provide care without rushing. Have been very instrumental in helping with exercises with great results in Mum's recovery.
Communication is good, and any issues are discussed and sorted without a fuss.

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Review from Yvonne M (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the way this company came to our rescue at a difficult time - the death of my father. Excellent care for 5-hours per day (so we could resolve formalities) was in place for my mum within 48-hours of my request. The carers were lovely to my mum and so helpful to us. The lady at the office
was also a star. Sadly, due to my illness, I could no longer cope, and we had to put Mum into residential care earlier than intended. The carer helped us get Mum ready, and the company was very understanding of the short notice we had to give. Would not hesitate to recommend this company for their care, compassion, efficiency and brilliant staff.

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Review from Anne W (Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Responsive and proactive service. They welcome feedback and make changes quickly when required. The member of staff that visits uses her initiative rather than just following a set routine. Would highly recommend.

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Review from David N (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Company responded quickly and provided care immediately.

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Review from Simone N (Daughter of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional management, who I met initially. Treated my mum with dignity and care. The carer who has been visiting my mum has built a friendship with her, and my mum always looks forward to her visits. She always keeps me updated on how my mum is after her visits.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Surecare (Bracknell & Farnborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Surecare (Bracknell & Farnborough) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Surecare (Bracknell & Farnborough) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Surecare (Bracknell & Farnborough)

What Type of Services does Surecare (Bracknell & Farnborough) offer?

Surecare (Bracknell & Farnborough) offers Home Care.

How many Carers does Surecare (Bracknell & Farnborough) employ?

Surecare (Bracknell & Farnborough) employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surecare (Bracknell & Farnborough) to verify any information. View our terms and conditions. Surecare (Bracknell & Farnborough) has an Enhanced Service - more info.