@PlymouthCare

Ballard House, 26 West Hoe Road, Plymouth PL1 3BJ
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2.0 2 Reviews
  • @PlymouthCare, Plymouth
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Care Provided by @PlymouthCare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £22.05

These prices are only a guideline, please contact @PlymouthCare to find out the exact price for your requirements.

Contact @PlymouthCare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact @PlymouthCare to get a personalised quote.

Good to Know

Owner

  • @PlymouthCare Ltd
  • Privately Owned

Person in Charge

  • Rebecca Pannell (Registered Manager)
Are you the Owner/Manager of @PlymouthCare? View your Advertising Options

@PlymouthCare Reviews (2)

2.0

@PlymouthCare has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years.
Over all time @PlymouthCare has 2 reviews.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 2
Date Published
  • 2
  • 1
  • 1
  • 1
  • 1
Reviewer Connection to @PlymouthCare
  • 1
  • 1
Total of 2, showing 1-2
Review from M P (Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Got dumped and blocked as a client
as I was no longer part of there dynamic
I will post what I have proof off this with social media on my own profile
staff took money off me made me pay for there shopping, told lies I have proof and then I was dumped by them despite promises made
They hadn't supplied
my full package of care for 7 weeks and even told cares to buy visits short so they dont finish late
They used my mental health as an excuse to dump me
Reply from At Plymouth Care, Plymouth Care Team at @PlymouthCareWe are sorry to read your comments and take all feedback regarding care provision seriously.

Due to confidentiality and safeguarding obligations, we cannot discuss individual circumstances publicly. The closure of your care package was carried out at your request and was not initiated by Plymouth Care. When a client chooses to withdraw from our service, this is processed in line with our standard procedures, whilst respecting your privacy notice.
Any allegations of financial misconduct or reduction of commissioned care are treated extremely seriously and have been fully reviewed in line with our policies and in consultation with Adult Social Care and Safeguarding who have been fully involved in all comissioned packages with @ Plymouth Care.
We remain committed to providing safe and professional care and wish you all the best moving forward, if you would like a further discussion would welcome the opportunity to address any specific concerns through the appropriate formal channels.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Daughter of Client) published on 29 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Care company does not uphold their values they hold on their website. Bullying tactics against both my mum and me. Bad communication skills. Prepared to drop care duties and leave a vulnerable lady to fend for herself, which she is unable to do. Poor training of carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 2.0 (2.000)

Overview of Review Score

The Review Score of 2.0 (2.000) out of 10 for @PlymouthCare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.000 for @PlymouthCare is calculated as follows: ( (3 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for @PlymouthCare is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about @PlymouthCare

How many Carers does @PlymouthCare employ?

@PlymouthCare employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact @PlymouthCare to verify any information. View our terms and conditions. @PlymouthCare has an Basic Service - more info.