Homelium Dorset

Aviation Business Park, Enterprise Close, East Parley, Christchurch BH23 6NX
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9.7 9 Reviews
  • Homelium Dorset, Christchurch
Homelium offers high quality in-home care services to people who need extra support so they can continue living independently in their own homes.

Their staff are passionate about what they do and are committed to providing exceptional home care services, designed to ensure your well-being and security in the sanctuary of your home.

Recognising that a home is not merely a building but a haven of cherished memories and comfort, the team prioritise the holistic health of both the body and mind.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £17

Please call or email us to find out more information on the pricing.


Please call or email us to get more detailed information as this depends on the care being delivered.

These prices are only a guideline, please contact Homelium Dorset to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Alison French (Director)

Homelium Dorset Reviews (9)

9.7

Homelium Dorset has a Review Score of 9.7 (9.716) out of 10, based on 9 reviews in the last 2 years. Over all time Homelium Dorset has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

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Review from G W (Brother of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no complaints.
All staff are amazing and do their job to a very high standard.
It's all about care and that's exactly what these folks do .
Nothing seems to be to much trouble so all in all an excellent service.
Thank you

Reply from Annie Syed, Director at Homelium Dorset

Thank you so much for your kind words. We're truly grateful for your feedback and delighted to hear that you're happy with the care and support provided. Our team is passionate about making a difference, and it means a great deal to know their efforts are appreciated. Thank you again for your trust in us.

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Review from R B (Husband of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers have been coming now for about three weeks and i am more than surprised at the service given, never having had any reason to use a similar service previously. The Carers, without exception, are very pleasant, prompt, kind and seem very efficient and understanding, but perhaps more importantly
they are already begining to seem like friends to my wife and I (and the dog, who always rushes to the door to greet them for some extra attention). We only use the service to assist with getting up, washing/showering and dressing at the moment, which gives me a little time to sort out breakfast, feed the dog and generally prepare for the day.
I would recommend Homelium to anyone who needs some extra help.

Reply from Annie Syed, Director at Homelium Dorset

Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive impression and are already becoming a friendly part of your daily routine. It's lovely to hear the dog approves too! We're grateful for your recommendation and proud to be supporting you both.

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Review from Patricia D (Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First week with Homelium has been excellent.
The only thing I would change are the early visits. 8.30am and 5.45pm would be ideal for me. I like the fact that a little light cooking is available with the staff and help with personal care is offered. Being a former Care Assistant myself for 25
years is important.

Reply from Annie Syed, Director at Homelium Dorset

Thank you for your kind feedback and for sharing your experience so far. We're really pleased to hear that your first week with us has gone well. We appreciate your suggestion about visit times and will review this with the team to ensure we can best accommodate your preferences of call times. It's lovely to support someone with such a strong background in care.

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Review from N M (Wife of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased overall with the quality of care my husband receives. Carers are kind and compassionate and generally knowledgeable especially as my husbands needs are very complex. They are punctual, in uniform with identity badges. He enjoys their company and is happy.

Reply from Annie Syed, Director at Homelium Dorset

Thank you so much for your kind words. We're delighted to hear that your husband is receiving the compassionate and high-quality care he deserves. Our team takes great pride in being punctual, professional, and knowledgeable, especially when supporting complex needs. It's wonderful to know he enjoys their company and feels happy in their care. Your feedback means a lot to us, and we truly appreciate your support!

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Review from Nickie G (Sister of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a client for nearly 4 years and we are very happy with the excellent care they provide. He enjoys the company of the carers and I have peace of mind knowing he is being well cared for. Problems pop up with my brother from time to time and I feel safe in the knowledge that one phone
call to the carer and it's sorted. Nothing is too much trouble, they truly are a godsend.

Reply from luke roe, Marketing Executive at Homelium Dorset

Thank you for taking the time to leave a review. We are so glad to hear you and your brother are satisfied with the care we provide and that he enjoys the company of our carers.

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Review from S R (Daughter of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, considerate and professional and aware of client's needs. They keep in touch with the client's family and they make sure the client has all the necessary items that they need. Makes sure the client is comfortable. The client really enjoys seeing members of the care team. They are so kind
and helpful. Would highly and thoroughly recommend it.

Reply from luke roe, Marketing Executive at Homelium Dorset

Thank you so much for taking the time to leave a review, we are so glad to hear our carers keep in touch with your family, on top of providing excellent care!

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Review from J R (Sister of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is on end-of-life heart failure and they came to the hospital to arrange when they're coming out. The communication is great and the cares are so lovely. I'd highly recommend this company. They care not just about my brother, they care about me and even if I don't need help sometimes just
having a chat helps.

Reply from luke roe, Marketing Executive at Homelium Dorset

Thank you for your kind words and for trusting Homelium with your brother's care. It's our privilege to provide the support he needs. We'll continue to do everything we can to ensure his comfort and well-being. We are glad to hear our carers care for you as well, this is something we value highly.

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Review from Kerry M (Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this care company since January and this is my first experience of care in the home and the care has been consistently of a very high standard, adapting to my changing needs over this period of time. All carers have taken responsibility for the various required health related equipment
that is used on a daily basis. In the last few weeks I have been suffering from a cold which has required extensive full use of the cough assist which most carers have happily adapted to. All carers are friendly and accommodating and have fitted into our daily family routines with the minimum amount of intrusion.

Reply from Annie Syed, Director at Homelium Dorset

Thank you so much for taking the time to share your experience with our team here at Homelium. We are delighted to hear that you've found our care to be consistently of a high standard and adaptable to your evolving needs. Our carers take great pride in supporting clients with personalised care and are committed to ensuring that all health-related equipment is used efficiently and appropriately to maximise your comfort. It's heartening to know they have been able to seamlessly fit into your routine while providing attentive care, especially during times when extra support is needed. We'll be sure to share your kind words with our team, who are always encouraged by feedback like yours. If there's ever anything more we can do to support you, please don't hesitate to reach out.

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Review from B S (Husband of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not have many dealings with the provider's office so generally speak to senior carers of needs. Most concerns are the availability of carers at times, of which I believe can affect care providers in general these days. Unfortunately, under today's climate, not all carers are suitable to caring
and do not last long.

Reply from Alison French, Director at Homelium Dorset

Thank you for taking the time to give us your feedback. This is helpful for us to understand how we can further improve our service. We will be in touch with you directly to discuss further and ensure you are happy with the staff members and the call times are more suitable.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Homelium Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Homelium Dorset is calculated as follows: ( (40 Excellents x 5) + (9 Goods x 4) ) ÷ 49 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homelium Dorset is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Alison

Alison French

Job Title: Operations Director

My journey into the world of care started with late-night shifts for my mother-in-law’s care home, all while my husband was on duty in Bosnia. It was a unique introduction that sparked my passion for personalised care!


What I love most about my role is the opportunity to tailor care for each client and connect them with the perfect team of carers. One memorable accomplishment that stands out is making sure a desperate family could reunite with their dad for Christmas. On Christmas Eve, I went above and beyond, conducting a care assessment in the hospital and checking out the home environment, ensuring a heartwarming Christmas Eve reunion. The smiles on their faces made it all worthwhile.


A little bit about me: I may not have a quirky skill, but I sure can sing! I was an alto in the Military Wives Choir. Singing is my stress-buster and my way of bringing joy to others! My go-to karaoke song would be “Fairytale of New York”- my husband popped the question on a horse-drawn carriage in Central Park- a real-life fairytale in the city that never sleeps!

Frequently Asked Questions about Homelium Dorset

What Type of Services does Homelium Dorset offer?

Homelium Dorset offers Home Care.

How many Carers does Homelium Dorset employ?

Homelium Dorset employs 125 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homelium Dorset to verify any information. View our terms and conditions. Homelium Dorset has an Enhanced Service - more info.