FHL Care

12c, Elms House, Elms Industrial Estate, Romford RM3 0JU
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8.5 21 Reviews
  • FHL Care, Romford
FHL Care is an anacronym for Faith Hope Love and that’s exactly what they deliver. Its founder wanted to build a home care service that not only meets care and
support needs, but also cherishes each client as an individual making them feel valued and loved for who they are.

Based in Romford, East London, the team support people living in Romford,
Emerson Park, Collier Road, Harold Hill, Harold Wood, Gidea Park Hornchurch,
Craham, Elm Park, Upminster, Rainham, Brentwood and surrounding areas.
Each care package is tailor made to the needs and goals of each individual.

They offer a wide range of care services, including (but not limited to) personal care, disability care, convalescence care, respite care and companionship. Care is flexible in line with your changing needs and circumstances so whatever your
needs, get in touch and see what the team at FHL Care can do for you.
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Care Provided by FHL Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

These prices are only a guideline, please contact FHL Care to find out the exact price for your requirements.

Contact FHL Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact FHL Care to get a personalised quote.

Good to Know

Owner

  • Faith Hope Love Care Ltd (FHL Care)
  • Privately Owned

Person in Charge

  • Christina Pantano (Manager)

FHL Care Reviews (21)

8.5

FHL Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time FHL Care has 21 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 0
Date Published
  • 21
  • 1
  • 2
  • 2
  • 19
Reviewer Connection to FHL Care
  • 8
  • 8
  • 3
  • 1
  • 1
Total of 21, showing 21-21
Review from Philip K (Client) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with a few care companies and never really been impressed, I heard about this new company and thought I would give them a try. I can honestly say they are by far the best. The whole process so professional but also easy. The staff/carers are so so punctual, friendly and helpful and always
go the extra mile to take care of me. Myself and my family are very happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for FHL Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for FHL Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for FHL Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Christina

Christina Pantano

Job Title: MANAGER Joined: 2021

I would like to introduce myself as the manager for FHL Care. I have many years of experience in the care industry, starting as a carer myself and moving on to more senior managerial roles, therefore having first hand knowledge of the care Industry. I am also a health & Social care trainer.
I established this company after recognising the need for a more personal, high quality care that not only meets the physical needs but makes people feel valued, loved and cared for.
I believe this in turn improves their quality of life and has a positive impact on their wellbeing.
My team and I are passionate about looking after you and your loved ones and giving them the care they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact FHL Care to verify any information. View our terms and conditions. FHL Care has an Enhanced Service - more info.