Care At Home Group Cheshire East & Northwich Branch

This agency has made my life hell since they took my contract in Apr 24. My contract was for 2 calls a day, 8am and 8pm for 1 hour each call. It was also stipulated in my contract that I needed to have a regular care worker because my children don't like strangers being in the house. I've rarely seen the same person more than once. The morning call turns up any time between 6am and 12pm and the evening call any time between 4pm and 10pm! 90% of them can't speak English and are unable to communicate, they only stay for 40 mins each call, they rarely get more than one task done. They are rude and disrespectful and turn up smelling like they've not bathed in months. The office staff are completely useless and do nothing to help. It's not just clients having issues either, I know that they are not paying staff, they are lying about members of staff's names due to complaints, they are abusing vulnerable clients and not providing care because they are unable to complain. They are a liability.

No one has the courtesy to ring and tell us anything and new staff who turn up have had no training and we have to show them what to do. Carers are given no travel time so are always late. My dad’s carer is supposed to come at 8.30. They actually come anywhere from 7am to 11am. With no contact. Sometimes they just don’t turn up. It means I have to get him up most mornings myself rather than work. They are totally unreliable and you really can’t depend on them. At weekends they don’t answer the phone. Constant excuses from a revolving door of new managers. Avoid this branch at all costs.

Thank you for everything.

The staff that come and support me are always very kind, respectful and cheerfully helpful. They always encourage me to do as much for myself as I can.

Care visits are carried out by a capable person. She has a pleasant and does a good job. The shower assistance, in particular, is of great value. Thanks.

The majority of my care visits have been very good. I have experienced great care and encouragement to raise my spirits and eat. I am very happy with the professional, caring and willing approach exercised.

Excellent, everyone has supported me really well since returning home from hospital. I am now able to be more independent with the support from all staff members.

The manager and the community care coordinator are brilliant, also the care team that goes into my mum are fantastic. Couldn't ask for better peace of mind. Very supportive and caring. I feel 100% safe and happy knowing Mum is getting the care she needs.

Always been happy with the care I received from the Care At Home Group. They are always very caring and pleasant and nothing is too much trouble.

My husband and I have received excellent support from Care At Home Group and all the staff that we have met. The staff have always been very helpful and supportive. Nothing is too much trouble for them.

They are very much part of our family now.

We were very apprehensive about using a new care provider, given Dad’s level of disability. Care At home Group has been outstanding. Faultlessly reliable. Very approachable and good lines of communication between staff and family. Our concerns have been eased and it’s been great to have a team of people looking after Dad who actually cares.

I cannot recommend them enough, they are like family to me now. I appreciate them very much.

After months of care for my grandparents, I can provide an honest review of the service provided by Care At home Ellesmere Port.

The team do a fantastic job looking after their complex needs. Always on hand over the phone if needed. Always happy to accommodate any needs or changes we request to make my grandparents more comfortable. The carers that come over, I can honestly say do care and do want what's best for both of them. Really happy to be getting their support in this difficult time made much easier by the commitments to look after them. Thank you.