Helping at Home

65 London Road, Newark-on-Trent NG24 1RZ
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9.9 23 Reviews
  • Helping at Home, Newark-on-Trent
Helping at Home provides a fully managed domiciliary care service, offering personalised support to individuals across Newark, Southwell, Ollerton, and surrounding villages. Regulated by the Care Quality Commission (CQC), their services are designed to help you maintain your independence and well-being in the comfort of your own home.

Whether you require regular visits to assist with daily tasks, short-term care while recovering from an illness or injury, or ongoing support for a complex condition, Helping at Home delivers care that is tailored entirely to your needs and preferences.

Perhaps you or a loved one is returning home from hospital and would benefit from extra support during recovery. Or maybe you’re seeking compassionate, regular care for someone living with dementia as their condition evolves. Whatever your circumstances, Helping at Home is here to help.

With a commitment to compassionate and responsive care, Helping at Home offers a variety of services, including Personal Care, Home Help and Housekeeping, Companionship, Overnight Care, and Respite Care. The team works closely with you to ensure your care plan is unique to your situation and delivers the support you need to thrive.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.50

Fees can be discussed in further detail upon enquiry.

These prices are only a guideline, please contact Helping at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Helping at Home Ltd

Person in charge

  • Courtney Pike (Care Manager)

Helping at Home Reviews (23)

9.9

Helping at Home has a Review Score of 9.9 (9.917) out of 10, based on 16 reviews in the last 2 years.
Over all time Helping at Home has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping at Home
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Total of 23, showing 1-20
Review from Amy S (Daughter-in-law of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home were professional and responsive from the initial enquiry I made through to the end of providing care. The management team have been amazing, so quick to put in some urgent care and the carers visiting have all been very caring, thorough and professional. The timings were reliable and
communication was quick and straight forward. They helped support to the end of life which is what we wanted, to keep the care at home in a comfortable, quiet setting and avoid a care home or hospital.
I would highly recommend them without a doubt.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you so much for your feedback Amy we really appreciate it. It was an honour to support such a sweet lady to remain at home as she wished.

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Review from Jenny W (Daughter-in-law of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at home have been looking after our Mum for some time now.
We have no complaints, office staff & carers are all wonderful .
They work together with a "live in carer from another agency due to Mum's increasing needs.
All are very approachable and professional, they really "get it" regarding
the stress of looking after someone
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your lovely feedback it is very much appreciated. Thank you for choosing Helping at Home for supporting Mum.

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Review from Gill M (Wife of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
the carers he's had are very pleasant, friendly and effecient. Sometimes they are a little late but when here do what's needed and if finished early will help me with other household jobs which I'm very grateful. It's nice to have the following weeks rota.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your lovely feedback. Were so pleased you find our carers friendly and supportive, and that the rota helps with planning. Well continue working on improving punctuality, and we truly value your kind words and appreciation.

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Review from Christopher G (Client) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent crew of carers who are well informed, good listeners and talkers, who undertake personal care with kindness and efficiency.
They are always on time and they take on the tasks that I have forgotten to do.
They remind me of any tasks that I need to do and make certain that it is in my diary.
They
are the best carers that I have ever had.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you very much for your feedback, we are always grateful to hear how people are finding Helping at Home

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Review from Viv M (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been so professional and empathetic towards my dad. He wasn't happy about strangers coming into his home but he very quickly realised how fantastic they are. He calls them his angels. We as a family are also very happy with their treatment of our dad and he always takes his medication
for them easily with no fuss. Thank you
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you so much for your lovely review. We are so grateful that we have been able to care for dad, he is certainly a character.

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Review from Derek R (Husband of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with our care provider. We are comfortable with all the carers we have had. They are very professional in their attention to my wife, friendly, efficient and very competent in their tasks. The office staff also rate the same as the carers. I find the weekly program email a great help.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your feedback. We appreciate it so much. We are so thankful to you for choosing Helping at Home.

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Review from Marian K (Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Carers are friendly and pleasant. They always arrive on time and are very willing to do anything they see which needs attention i.e. washing dishes, hoovering, etc. They are always here for the full time allotted.
Reply from Courtney Pike, Care Manager at Helping at Home

You are a pleasure to care for Marion. Thank you for taking your time to do a review for us. We appreciate all the feedback that we get.

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Review from Michael S (Husband of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home is a very professional organization. The Carers are quite proficient and very capable. The staff have always been courteous, pleasant and respectful. I think everyone does a good job. Their feedback mechanism is very useful and they go to considerable lengths to ensure that communication
is clear and effective.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your very honest opinion. We always try our best for our clients.

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Review from J W (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're very happy with the service provided by helping at home. The carers are punctual and diligent. Nothing is to much trouble for them. It's important for my parents to know who is coming to see them, and they stick very closely to the times. This isn't something all care providers can do. They also
provide cleaning services - the house is spotless.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your thoughtful feedback. We feel truly blessed to support your parents and help ensure theyre safe and well at home.

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Review from R L (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
HAH has provided an excellent service to my mother for several months. Their carers always look professional in their uniforms, and are professional in their actions. They are friendly, patient and kind in their interactions with Mum. Additionally, the staff in the office have shown a high level
of care and concern for Mum.
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your kind words. We're truly grateful to care for your mum and take great pride in supporting those we look after.

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Review from M F (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with the management and delivery of this care provider.
Many thanks for caring for close family members.
We get a list of carers attending each day and it hardly ever changes.
Keep up the good work
Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your kind words. We are honoured to be able to care for your loved ones.

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Review from K W (Daughter of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at home have been coming to mum for over a year now and I am happy with the level of support that she receives.
The girls are very friendly with mum and would do anything to help her in her daily routine.
Reply from Megan Williams, Client Liaison Manager at Helping at Home

Thank you for your kind words! We're delighted to hear that you're happy with the support your mum receives from Helping at Home. Our team takes great pride in providing friendly and compassionate care, and it's wonderful to know they are making a positive difference in her daily routine.

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Review from Teresa H (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home was recommended to us by two separate close friends, who both use their services for the care of their Mums. It was a very difficult decision for us, as we have been caring for Mum and this felt that we were letting Mum down. However, having taken that step, Helping at Home and the
carers have made this so much better than we could have hoped for. Mum's carer has been exceptional, so kind, thoughtful and nothing appears to be too much trouble. After only a month, they have built up a close bond, for which we are eternally grateful. It has given us confidence that when we are not able to be there, Mum is in very safe hands. We would have no hesitation, whatsoever, in recommending Helping at Home - THANK YOU.
Reply from Isobel King, Care Manager at Helping at Home

Thank you so much for your kind words and for sharing your experience. We understand how difficult it can be to make the decision to seek additional support for a loved one, and we are truly honoured that you chose Helping at Home.It's heartwarming to hear how quickly your mum has built a bond with her carer and that you feel reassured knowing she is in safe and caring hands. Our team strives to provide thoughtful, compassionate care, and your feedback is a wonderful reminder of why we do what we do.We are incredibly grateful for your recommendation and will continue to do our very best to support your mum and your family.

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Review from E B (Client) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have employed 'Helping at Home' for almost a year now since a hip replacement operation. I live alone and have no family nearby, so the carers have paid short visits daily to check on my welfare, perform minor domestic tasks, run local errands and also escort me to doctor and dentist appointments.
All the carers are lovely, friendly, and cheerful yet respectful of my wishes and independence as well as dignity. The management is very approachable and always keen to understand and meet my needs.
Reply from Isobel King, Care Manager at Helping at Home

Thank you for your lovely feedback. We're so glad to hear that our carers have made a positive difference in your daily life and that you feel supported and valued. Our team is dedicated to providing compassionate care while respecting your independence, and it's wonderful to know this comes across. We truly appreciate your kind words!

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Review from Ivan M (Husband of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers are exceptional in their attitude and the professional way they care for my wife. They arrive on time and nothing is ever a trouble to them, when they get her up and either washed or showered and dressed. They will even go into her wardrobe and help her choose what she would like to
wear so what more could I expect or say. five-stars all the way.
Reply from Isobel King, Registered Manager at Helping at Home

Thank you for sharing such a heartwarming review! We're thrilled to hear that you're pleased with the care your wife is receiving. Our team takes great pride in providing compassionate, professional care, and it's wonderful to know that their efforts have made a positive difference. Your feedback means so much to us, and we will continue to do everything we can to ensure the best care possible. Thank you for your trust and for the glowing five star rating!

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Review from B K (Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All staff do what we ask.
Reply from Isobel King, Registered Manager at Helping at Home

Thank you so much for your kind words and for sharing your experience with Helping at Home! It truly means the world to us to know that we've made such a positive impact. Providing compassionate, professional and personalised care is at the heart of everything we do and your feedback reassures us that we're fulfilling our mission. Our team works hard to ensure that every client feels supported, respected and cared for and your recognition of their dedication is the greatest reward. We're honoured to be a part of your care journey, and we're always here to assist in any way we can.

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Review from Nigel L (Son of Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home have provided great support, from when we first contacted them. They have provided flexible care for my mother, and have responded quickly to all requests for changes to services. The carers are exactly that, they seem to genuinely care about my mother's wellbeing and are quick to alert
us to any issues. The reports on the app are very helpful, allowing us to respond to anything she needs. We have recommended Helping at Home to friends.
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Review from E G (Daughter of Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Helping at Home team have now been visiting my father for around 2 months and during that time, they have built up a good rapport with my parents and are very caring, compassionate and professional in their approach.
Home visits are undertaken in a timely manner and channels of communication good.
The carers also ensure that the care being delivered to my father is always of a high standard.
The team not only provides support to my father but also to my mother who is the main carer.
Nothing is "too much trouble" and they always go the extra mile!
Thank you.
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Review from Sharon M (Mother of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always professional and do a great job. My daughter looks forward to this time each week and has bonded well with her regular staff.
Would highly recommend the service.
Weekly rota is sent so we know who is coming so we can prepare our daughter.
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Review from T M (Son of Client) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home provide excellent care for my elderly parents
The Care Staff are very professional and respectful at all times
Helping at Home provide great feedback when needed by monitoring them with every visit and giving updates via the Birdie app
I recommend them to anyone looking for home
care for an elderly person
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Helping at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Helping at Home is calculated as follows: ( (88 Excellents x 5) + (8 Goods x 4) ) ÷ 96 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping at Home is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Courtney

Courtney Pike

Job Title: Care Manager Joined: 2024

With over a decade of experience in both domiciliary and residential care, Courtney is committed to ensuring high-quality, person-centred services that promote independence and dignity. Courtney leads with a focus on operational excellence, compassionate care delivery, and building strong partnerships with families, healthcare providers, and community organisations.


Courtney's expertise lies in developing and supporting care teams to deliver outstanding outcomes, streamlining operations for efficiency, and ensuring compliance with all regulatory standards. By fostering collaboration and a culture of empathy and accountability, she works to create services that meet diverse needs and improve quality of life.


At Helping at Home, Courtney oversees all of areas of the company that is designed to provide the highest standards of support for those who need it most.

Charlotte

Charlotte Offord

Job Title: Care Team Leader Joined: 2024

Charlotte has several years of experience working in both residential and domiciliary care. She is currently the Care Team Leader at Helping at Home, where she oversees high-quality, person-centred care delivery.
Charlotte is committed to promoting independence and enhancing quality of life for every individual in her care. She builds strong, trusting relationships with families and healthcare professionals to ensure continuity and consistency.
Her leadership supports a team that delivers compassionate, respectful, and tailored care that empowers individuals to live as independently and comfortably as possible.

Frequently Asked Questions about Helping at Home

What Type of Services does Helping at Home offer?

Helping at Home offers Home Care.

How many Carers does Helping at Home employ?

Helping at Home employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping at Home to verify any information. View our terms and conditions. Helping at Home has an Enhanced Service - more info.