Helping at Home

65 London Road, Newark-on-Trent NG24 1RZ
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9.9 17 Reviews
  • Helping at Home, Newark-on-Trent
Helping at Home provides a fully managed domiciliary care service, offering personalised support to individuals across Newark, Southwell, Ollerton, and surrounding villages. Regulated by the Care Quality Commission (CQC), their services are designed to help you maintain your independence and well-being in the comfort of your own home.

Whether you require regular visits to assist with daily tasks, short-term care while recovering from an illness or injury, or ongoing support for a complex condition, Helping at Home delivers care that is tailored entirely to your needs and preferences.

Perhaps you or a loved one is returning home from hospital and would benefit from extra support during recovery. Or maybe you’re seeking compassionate, regular care for someone living with dementia as their condition evolves. Whatever your circumstances, Helping at Home is here to help.

With a commitment to compassionate and responsive care, Helping at Home offers a variety of services, including Personal Care, Home Help and Housekeeping, Companionship, Overnight Care, and Respite Care. The team works closely with you to ensure your care plan is unique to your situation and delivers the support you need to thrive.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £29.50

Fees can be discussed in further detail upon enquiry.

These prices are only a guideline, please contact Helping at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Helping at Home Ltd

Person in charge

  • Courtney Pike (Care Manager)

Helping at Home Reviews (17)

9.9

Helping at Home has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Helping at Home has 17 reviews.

Overall Experience

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Review from Marian K (Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carers are friendly and pleasant. They always arrive on time and are very willing to do anything they see which needs attention i.e. washing dishes, hoovering, etc. They are always here for the full time allotted.

Reply from Courtney Pike, Care Manager at Helping at Home

You are a pleasure to care for Marion. Thank you for taking your time to do a review for us. We appreciate all the feedback that we get.

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Review from Michael S (Husband of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping at Home is a very professional organization. The Carers are quite proficient and very capable. The staff have always been courteous, pleasant and respectful. I think everyone does a good job. Their feedback mechanism is very useful and they go to considerable lengths to ensure that communication
is clear and effective.

Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your very honest opinion. We always try our best for our clients.

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Review from J W (Daughter of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the service provided by helping at home. The carers are punctual and diligent. Nothing is to much trouble for them. It's important for my parents to know who is coming to see them, and they stick very closely to the times. This isn't something all care providers can do. They also
provide cleaning services - the house is spotless.

Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your thoughtful feedback. We feel truly blessed to support your parents and help ensure theyre safe and well at home.

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Review from R L (Daughter of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HAH has provided an excellent service to my mother for several months. Their carers always look professional in their uniforms, and are professional in their actions. They are friendly, patient and kind in their interactions with Mum. Additionally, the staff in the office have shown a high level
of care and concern for Mum.

Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your kind words. We're truly grateful to care for your mum and take great pride in supporting those we look after.

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Review from M F (Son of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the management and delivery of this care provider.
Many thanks for caring for close family members.
We get a list of carers attending each day and it hardly ever changes.
Keep up the good work

Reply from Courtney Pike, Care Manager at Helping at Home

Thank you for your kind words. We are honoured to be able to care for your loved ones.

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Review from K W (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping at home have been coming to mum for over a year now and I am happy with the level of support that she receives.
The girls are very friendly with mum and would do anything to help her in her daily routine.

Reply from Megan Williams, Client Liaison Manager at Helping at Home

Thank you for your kind words! We're delighted to hear that you're happy with the support your mum receives from Helping at Home. Our team takes great pride in providing friendly and compassionate care, and it's wonderful to know they are making a positive difference in her daily routine.

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Review from Teresa H (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping at Home was recommended to us by two separate close friends, who both use their services for the care of their Mums. It was a very difficult decision for us, as we have been caring for Mum and this felt that we were letting Mum down. However, having taken that step, Helping at Home and the
carers have made this so much better than we could have hoped for. Mum's carer has been exceptional, so kind, thoughtful and nothing appears to be too much trouble. After only a month, they have built up a close bond, for which we are eternally grateful. It has given us confidence that when we are not able to be there, Mum is in very safe hands. We would have no hesitation, whatsoever, in recommending Helping at Home - THANK YOU.

Reply from Isobel King, Care Manager at Helping at Home

Thank you so much for your kind words and for sharing your experience. We understand how difficult it can be to make the decision to seek additional support for a loved one, and we are truly honoured that you chose Helping at Home.It's heartwarming to hear how quickly your mum has built a bond with her carer and that you feel reassured knowing she is in safe and caring hands. Our team strives to provide thoughtful, compassionate care, and your feedback is a wonderful reminder of why we do what we do.We are incredibly grateful for your recommendation and will continue to do our very best to support your mum and your family.

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Review from E B (Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have employed 'Helping at Home' for almost a year now since a hip replacement operation. I live alone and have no family nearby, so the carers have paid short visits daily to check on my welfare, perform minor domestic tasks, run local errands and also escort me to doctor and dentist appointments.
All the carers are lovely, friendly, and cheerful yet respectful of my wishes and independence as well as dignity. The management is very approachable and always keen to understand and meet my needs.

Reply from Isobel King, Care Manager at Helping at Home

Thank you for your lovely feedback. We're so glad to hear that our carers have made a positive difference in your daily life and that you feel supported and valued. Our team is dedicated to providing compassionate care while respecting your independence, and it's wonderful to know this comes across. We truly appreciate your kind words!

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Review from Ivan M (Husband of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are exceptional in their attitude and the professional way they care for my wife. They arrive on time and nothing is ever a trouble to them, when they get her up and either washed or showered and dressed. They will even go into her wardrobe and help her choose what she would like to
wear so what more could I expect or say. five-stars all the way.

Reply from Isobel King, Registered Manager at Helping at Home

Thank you for sharing such a heartwarming review! We're thrilled to hear that you're pleased with the care your wife is receiving. Our team takes great pride in providing compassionate, professional care, and it's wonderful to know that their efforts have made a positive difference. Your feedback means so much to us, and we will continue to do everything we can to ensure the best care possible. Thank you for your trust and for the glowing five star rating!

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Review from B K (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. All staff do what we ask.

Reply from Isobel King, Registered Manager at Helping at Home

Thank you so much for your kind words and for sharing your experience with Helping at Home! It truly means the world to us to know that we've made such a positive impact. Providing compassionate, professional and personalised care is at the heart of everything we do and your feedback reassures us that we're fulfilling our mission. Our team works hard to ensure that every client feels supported, respected and cared for and your recognition of their dedication is the greatest reward. We're honoured to be a part of your care journey, and we're always here to assist in any way we can.

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Review from Nigel L (Son of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping at Home have provided great support, from when we first contacted them. They have provided flexible care for my mother, and have responded quickly to all requests for changes to services. The carers are exactly that, they seem to genuinely care about my mother's wellbeing and are quick to alert
us to any issues. The reports on the app are very helpful, allowing us to respond to anything she needs. We have recommended Helping at Home to friends.

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Review from E G (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Helping at Home team have now been visiting my father for around 2 months and during that time, they have built up a good rapport with my parents and are very caring, compassionate and professional in their approach.
Home visits are undertaken in a timely manner and channels of communication good.
The carers also ensure that the care being delivered to my father is always of a high standard.
The team not only provides support to my father but also to my mother who is the main carer.
Nothing is "too much trouble" and they always go the extra mile!
Thank you.

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Review from Sharon M (Mother of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always professional and do a great job. My daughter looks forward to this time each week and has bonded well with her regular staff.
Would highly recommend the service.
Weekly rota is sent so we know who is coming so we can prepare our daughter.

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Review from T M (Son of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping at Home provide excellent care for my elderly parents
The Care Staff are very professional and respectful at all times
Helping at Home provide great feedback when needed by monitoring them with every visit and giving updates via the Birdie app
I recommend them to anyone looking for home
care for an elderly person

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Review from J M (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping at Home and all their carers were an absolute godsend!
I'd struggled to find a care agency who would cover the rural areas outside Newark, and feel that we were beyond lucky to find Helping at Home. From the very first meeting, and during every visit, they treated my mum with kindness and patience.
They took on board every request and were really flexible around changing visit times when required. The reports written on the app after every visit allowed me an insight into Mum's regime and were a comfort to me, as I live in a different part of the country. I cannot recommend the team highly enough.

Reply from Sue Jenkins, Head of Business Administration at Helping at Home

Thank you for taking the time to post the review. We wish you and the family all the best.

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Review from Alison G (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged the services of Helping at Home following a recommendation. My dad had been in hospital and I felt that he needed some extra support now he was at home.
The team at Helping at Home have always been great and are completely flexible regarding my dad's needs.
One carer in particular is very
accommodating and nothing is too much trouble for her.
I would thoroughly recommended this team.

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Review from Toni E (Daughter of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously used another service provider, I have been greatly impressed with the service that is provided. All of the carers without exception are professional and go the extra mile to ensure that all of my mothers' needs are met. They always have time to chat which is as important to my mother
as being washed and dressed. The app enables me to see at a glance how the visit has been and gives me total peace of mind which I find very reassuring when I am at work. It also allows for my sister who lives many miles away to keep in touch with my mother's wellbeing on a daily basis.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Helping at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Helping at Home is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping at Home is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Courtney

Courtney Pike

Job Title: Care Manager

Joined: 2024

With over a decade of experience in both domiciliary and residential care, Courtney is committed to ensuring high-quality, person-centred services that promote independence and dignity. Courtney leads with a focus on operational excellence, compassionate care delivery, and building strong partnerships with families, healthcare providers, and community organisations.


Courtney's expertise lies in developing and supporting care teams to deliver outstanding outcomes, streamlining operations for efficiency, and ensuring compliance with all regulatory standards. By fostering collaboration and a culture of empathy and accountability, she works to create services that meet diverse needs and improve quality of life.


At Helping at Home, Courtney oversees all of areas of the company that is designed to provide the highest standards of support for those who need it most.

Charlotte

Charlotte Offord

Job Title: Care Team Leader

Joined: 2024

Charlotte has several years of experience working in both residential and domiciliary care. She is currently the Care Team Leader at Helping at Home, where she oversees high-quality, person-centred care delivery.
Charlotte is committed to promoting independence and enhancing quality of life for every individual in her care. She builds strong, trusting relationships with families and healthcare professionals to ensure continuity and consistency.
Her leadership supports a team that delivers compassionate, respectful, and tailored care that empowers individuals to live as independently and comfortably as possible.

Frequently Asked Questions about Helping at Home

What Type of Services does Helping at Home offer?

Helping at Home offers Home Care.

How many Carers does Helping at Home employ?

Helping at Home employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping at Home to verify any information. View our terms and conditions. Helping at Home has an Enhanced Service - more info.