Helping at Home

65 London Road, Newark-on-Trent NG24 1RZ
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9.9 28 Reviews
  • Helping at Home, Newark-on-Trent
Helping at Home provides a fully managed domiciliary care service, offering personalised support to individuals across Newark, Southwell, Ollerton, and surrounding villages. Regulated by the Care Quality Commission (CQC), their services are designed to help you maintain your independence and well-being in the comfort of your own home.

Whether you require regular visits to assist with daily tasks, short-term care while recovering from an illness or injury, or ongoing support for a complex condition, Helping at Home delivers care that is tailored entirely to your needs and preferences.

Perhaps you or a loved one is returning home from hospital and would benefit from extra support during recovery. Or maybe you’re seeking compassionate, regular care for someone living with dementia as their condition evolves. Whatever your circumstances, Helping at Home is here to help.

With a commitment to compassionate and responsive care, Helping at Home offers a variety of services, including Personal Care, Home Help and Housekeeping, Companionship, Overnight Care, and Respite Care. The team works closely with you to ensure your care plan is unique to your situation and delivers the support you need to thrive.
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Care Provided by Helping at Home

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.50

Fees can be discussed in further detail upon enquiry.

These prices are only a guideline, please contact Helping at Home to find out the exact price for your requirements.

Contact Helping at Home to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping at Home to get a personalised quote.

Good to Know

Owner

  • Helping at Home Ltd
  • Privately Owned

Person in Charge

  • Courtney Pike (Care Manager)

Helping at Home Reviews (28)

9.9

Helping at Home has a Review Score of 9.9 (9.929) out of 10, based on 21 reviews in the last 2 years.
Over all time Helping at Home has 28 reviews.

Overall Experience
  • 26
  • 2
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Date Published
  • 28
  • 12
  • 21
  • 21
  • 7
Reviewer Connection to Helping at Home
  • 11
  • 5
  • 4
  • 3
  • 3
  • 1
  • 1
Total of 28, showing 21-28
Review from B K (Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All staff do what we ask.
Reply from Isobel King, Registered Manager at Helping at HomeThank you so much for your kind words and for sharing your experience with Helping at Home! It truly means the world to us to know that we've made such a positive impact. Providing compassionate, professional and personalised care is at the heart of everything we do and your feedback reassures us that we're fulfilling our mission. Our team works hard to ensure that every client feels supported, respected and cared for and your recognition of their dedication is the greatest reward. We're honoured to be a part of your care journey, and we're always here to assist in any way we can.
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Review from Nigel L (Son of Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home have provided great support, from when we first contacted them. They have provided flexible care for my mother, and have responded quickly to all requests for changes to services. The carers are exactly that, they seem to genuinely care about my mother's wellbeing and are quick to alert
us to any issues. The reports on the app are very helpful, allowing us to respond to anything she needs. We have recommended Helping at Home to friends.
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Review from E G (Daughter of Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Helping at Home team have now been visiting my father for around 2 months and during that time, they have built up a good rapport with my parents and are very caring, compassionate and professional in their approach.
Home visits are undertaken in a timely manner and channels of communication good.
The carers also ensure that the care being delivered to my father is always of a high standard.
The team not only provides support to my father but also to my mother who is the main carer.
Nothing is "too much trouble" and they always go the extra mile!
Thank you.
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Review from Sharon M (Mother of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always professional and do a great job. My daughter looks forward to this time each week and has bonded well with her regular staff.
Would highly recommend the service.
Weekly rota is sent so we know who is coming so we can prepare our daughter.
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Review from T M (Son of Client) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home provide excellent care for my elderly parents
The Care Staff are very professional and respectful at all times
Helping at Home provide great feedback when needed by monitoring them with every visit and giving updates via the Birdie app
I recommend them to anyone looking for home
care for an elderly person
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Review from J M (Daughter of Client) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping at Home and all their carers were an absolute godsend!
I'd struggled to find a care agency who would cover the rural areas outside Newark, and feel that we were beyond lucky to find Helping at Home. From the very first meeting, and during every visit, they treated my mum with kindness and patience.
They took on board every request and were really flexible around changing visit times when required. The reports written on the app after every visit allowed me an insight into Mum's regime and were a comfort to me, as I live in a different part of the country. I cannot recommend the team highly enough.
Reply from Sue Jenkins, Head of Business Administration at Helping at HomeThank you for taking the time to post the review. We wish you and the family all the best.
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Review from Alison G (Daughter of Client) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged the services of Helping at Home following a recommendation. My dad had been in hospital and I felt that he needed some extra support now he was at home.
The team at Helping at Home have always been great and are completely flexible regarding my dad's needs.
One carer in particular is very
accommodating and nothing is too much trouble for her.
I would thoroughly recommended this team.
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Review from Toni E (Daughter of Client) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having previously used another service provider, I have been greatly impressed with the service that is provided. All of the carers without exception are professional and go the extra mile to ensure that all of my mothers' needs are met. They always have time to chat which is as important to my mother
as being washed and dressed. The app enables me to see at a glance how the visit has been and gives me total peace of mind which I find very reassuring when I am at work. It also allows for my sister who lives many miles away to keep in touch with my mother's wellbeing on a daily basis.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Helping at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Helping at Home is calculated as follows: ( (117 Excellents x 5) + (9 Goods x 4) ) ÷ 126 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping at Home is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Courtney

Courtney Pike

Job Title: Registered Care Manager Joined: 2024

With over a decade of experience in both domiciliary and residential care, Courtney is committed to ensuring high-quality, person-centred services that promote independence and dignity. Courtney leads with a focus on operational excellence, compassionate care delivery, and building strong partnerships with families, healthcare providers, and community organisations.


Courtney's expertise lies in developing and supporting care teams to deliver outstanding outcomes, streamlining operations for efficiency, and ensuring compliance with all regulatory standards. By fostering collaboration and a culture of empathy and accountability, she works to create services that meet diverse needs and improve quality of life.


At Helping at Home, Courtney oversees all of areas of the company that is designed to provide the highest standards of support for those who need it most.

Charlotte

Charlotte Offord

Job Title: Care Team Leader Joined: 2024

Charlotte has several years of experience working in both residential and domiciliary care. She is currently the Care Team Leader at Helping at Home, where she oversees high-quality, person-centred care delivery.
Charlotte is committed to promoting independence and enhancing quality of life for every individual in her care. She builds strong, trusting relationships with families and healthcare professionals to ensure continuity and consistency.
Her leadership supports a team that delivers compassionate, respectful, and tailored care that empowers individuals to live as independently and comfortably as possible.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping at Home to verify any information. View our terms and conditions. Helping at Home has an Enhanced Service - more info.