PerCurra North East Surrey

273 Chipstead Valley Road, Coulsdon CR5 3BY
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9.4 5 Reviews
  • PerCurra North East Surrey, Coulsdon
PerCurra North East Surrey is a home care agency that provides outstanding care for people who want to remain independent in their own homes.

This family ran agency provides services for people living in Coulsdon, Kingswood, Chipstead, Woodmansterne, Tadworth, Wallington, Carshalton, Sutton, South Croydon, Caterham and surrounding areas.

The highly trained staff can deliver care for people who need dementia care, elderly care, medication assistance, help with physical disability, respite care, hospital discharge, cleaning service, companionship, food preparation and serving as well as transportation service.

PerCurra go above and beyond provided they are allocated the correct time to deliver a high standard of care (generally minimum visit time is one hour).
Lunch times, tea times and bedtime visits can be reduced to 45 minute visits if necessary, possibly even 30 minutes.

PerCurra do pride themselves in cooking decent/nutritious meals for their clients too, fresh vegetables if required. PerCurra can cook more than microwave meals (unless a client wishes to have these).
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Care Provided by PerCurra North East Surrey

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £32
  • Weekly Live-in Care Fees: £1400 – £1800

Bank holidays pay is: Time and a half


Christmas day: Double rate


Our minimum term is one hour per visit, we pride ourselves in not rushing our clients and going above and beyond to help clients live their life their way.

These prices are only a guideline, please contact PerCurra North East Surrey to find out the exact price for your requirements.

Contact PerCurra North East Surrey to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact PerCurra North East Surrey to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Joanne Jarvis (Care Manager & CEO)

PerCurra North East Surrey Reviews (5)

9.4

PerCurra North East Surrey has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years.
Over all time PerCurra North East Surrey has 5 reviews.

Overall Experience
  • 4
  • 1
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Date Published
  • 5
  • 5
  • 5
  • 5
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Reviewer Connection to PerCurra North East Surrey
  • 4
  • 1
Total of 5, showing 1-5
Review from Susie W (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was in her 90s and very vulnerable. The care she received at her most vulnerable was outstanding! Her carers while remaining professional at all times, became trusted confidantes and friends. No matter how busy they were they always gave my mum their undivided attention and care. Because
of them and her family my mum's end of life was filled with love and caring. I cannot thank them enough for all they did for our mum.
  • Staff
  • Care / Support
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  • Treated with Dignity
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Review from Susan H (Daughter of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used this company for my Mum, since April 23, until the present time. I would highly recommend this particular branch of Percurra, as the carers have been absolutely wonderful to her. They have become like friends to Mum, whilst maintaining a professional and very caring attitude. They have
also been very flexible when we have needed to change the rota for whatever reason. They have provided excellent care for Mum and have gone above and beyond when the occasion has arisen. Having these ladies visit Mum is the best decision we have made on her behalf. Mum enjoys having them come to visit and always looks forward to seeing them. For the most part, there has been continuity of care which means that Mum has built a good rapport with her regular carer. If there needs to be a change, for example the main carer is on holiday, Mum always receives a good replacement. Mum is happy and that makes me happy!
Reply from Joanne Jarvis, Care Manager at PerCurra North East SurreyThank you for such a beautiful review, our clients mean everything to us but their families being happy is equally as important! We appreciate all of you and feel privileged to be able to be part of mums care team still after all of this time.We are the lucky ones. Bw, Jo & Sally
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Review from Linda H (Daughter-in-law of Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed an evening carer to provide an evening meal for Joe our 93 year old family member. We had not had a very good experience from the last two companies that we used. However PurCurra stepped in and provided exactly what we needed. The team are kind and professional with excellent communication
with us and with Joe. As Joe's circumstances are changing, PerCurra has been very supportive and helpful and willing to be flexible as much as they can to help us and Joe. We are very grateful.
Reply from Joanne Jarvis, Care manager at PerCurra North East SurreyThank you Linda for your kind words and I am thrilled we have exceeded all of your expectations and needs. We feel very fortunate to have our wonderful clients and it is even more rewarding when the families are happy too. We will continue to support you all when you need it.Best wishes alwaysJo & Sally
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Review from H W (Daughter of Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are very kind and compassionate. They are punctual, very professional and truly understand the needs of my parents. I would 100% recommend them. Our family are so grateful for all the care they provide.
Reply from Joanne Jarvis, Care manager at PerCurra North East SurreyThank you H for your amazing review. The pleasure is ours, mum and dad are an absolute delight to care for.Best wishes always and may our standards continue to pleaseBest wishesJo & Sally
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Review from Jacqueline M (Daughter of Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My late mother engaged the services PerCurra North East Surrey . From the beginning My late mother spoke highly of Sally and Joanne, they and their staff became her friends, my mother called them her Angels. I felt reassured that my mother was receiving the package of care she wanted, but the owners
and carers would often go above and beyond in their care for my mother. During the last months of her life(September 2024)her care needs changed and Sally, Joanna and the carers adapted their care delivery to meet the changing and at times challenging needs. It was a very special time allowing my late mother have the dignity and love as well as care at the end of her life. It felt like a real partnership and with our family we formed strong bonds with Sally Joanne and the girls. I am grateful for the love and care they showed my mother and us. It is that fine balance of professionalism and empathy that shone through. We recommend them
Reply from Joanne Jarvis, Care manager at PerCurra North East SurreyThank you so much for your wonderful review. It goes without saying how much your dear mum meant to each and everyone of usWishing you all the best alwaysJo & Sally
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for PerCurra North East Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for PerCurra North East Surrey is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PerCurra North East Surrey is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about PerCurra North East Surrey

What Type of Services does PerCurra North East Surrey offer?

PerCurra North East Surrey offers Home Care.

How many Carers does PerCurra North East Surrey employ?

PerCurra North East Surrey employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PerCurra North East Surrey to verify any information. View our terms and conditions. PerCurra North East Surrey has an Enhanced Service - more info.