Multi-Care Community Services Burton On Trent

Many thanks.

Dad's carers are so attentive with him, helping him shower and shave and ensuring Dad is comfortable before they leave him day and evening. Nothing is too much trouble for them. They always leave him with food and drink and if any concerns they raise them. If my dad is short on anything and they notice or they feel Dad could do with, they leave a message for me. Very happy knowing Dad is happy in his home.

Staff are really helpful, and they can't do enough for you. I would be lost without them. They get me up in the morning, give me a wash and get me breakfast, then they come back at dinnertime give me bed pan, give me a meal. Then they come back at tea and give me cake and coffee and bedpan, then they come back at night and give me a bedpan and hot chocolate and put me to bed till morning. They are brilliant, thanks for the great service.

Dad has been more settled since we moved to Multi-Care Community Services Burton. His timings are pretty static, they speak to Dad about what service will be provided in a calm manner. He feels his needs are managed. The team are polite and respectful too which in a busy home is very much appreciated. Dad is content and we are happy with the service he is receiving.

Multi-Care Community Services always provides a first-class service to my mother. They are very proactive and always keep me informed of what is happening and if there are any problems. I would definitely recommend this company to anyone needing professional care.

In the main, the carers are good, they come in do their job and leave the place tidy. My wife seems to be relaxed in general with the care she receives. Most of the carers are willing to go the extra bit if required.

This care company is absolutely amazing, nothing is too much trouble. It’s, by far, the best care I have ever received. They are punctual, polite and attentive. I can honestly say that this company has helped me to enjoy my life again, even if I do have a disability. The management is excellent and allow me to alternate my care package to suit my needs (social outings) etc. Management communicates well with social workers, occupational therapists etc. to ensure my well-being is met with the highest standard. Medication is given and documented with scrutiny and supplies are delivered so nothing runs out. They go above and beyond to meet your needs, they really do. Big shout out to the manager and the rest of the team! Thank you.

I’m very grateful for all your help and support.

Fulfil the care plan adequately, sometimes the bin is not emptied. My mother seems happy with the level of care supplied.

Excellent provider of care for my mum. The carers are kind, efficient and professional at all times, allowing my mum to achieve her own level of independence, but at the same time, keeping her safe. The management team are amazing, allowing me to make changes to the care package when necessary (adding new medication, cancelling visits at short notice due to hospital appointments if necessary, etc) and they will contact me if they have any concerns or are not clear about things. The carers themselves look after my mum really well and will leave me messages with any concerns/updates for me to pick up in the evening (even shopping lists when mum is running low on things!). Not sure how I would manage without them all now.

My sister has not been having Multi-Care carers for very long, but we are both very pleased with the service and the kindness shown by the carers. She switched to Multi-Care from another care company at the beginning of June and there is already a marked improvement in the quality of care.

Thank you!

Found the carers to be both professional and compassionate, as well as being warm and friendly. The admin support was also most helpful and efficient. I could not fault the care I received one little bit.

Very good care provider. Who always have the best interest of the person they are caring for. They enable people to live at home and live independently with good support. I would highly recommend them as they help my dad achieve this.

All your team are very polite, professional and show such kindness to Mum. They have also got to know us as a family, remembering our names, and we have such a laugh at times, as they are so cheerful. You can tell they enjoy their work, as it shows through.

We were unfortunate enough to require a care package for my mum following an operation which has resulted in her needing full time care. Having never required such a service before it was very daunting and rather worrying with the usual negative perception of care in the community and bad press.

The team have exceeded any expectations we could have hoped for! Not only are they professional and consistent, but they are also kind, funny, patient and caring. They treat my mum as an individual, not just a client, they have taken the time to get to know her as a person, her likes and dislikes! They include the extended family and engage in conversation, remembering everyone’s name (which is important with dementia) and try to keep things as normal as possible.

Mum's team, thank you.

Each member of the team that has been to help my husband have all treated him with dignity.

Helping with his daily needs and making his meals when required.

I would like to take this opportunity to thank the team at Multi-Care Community Services for making the transition of my mother’s care in such a professional and smooth manner. Staff really took time to understand my mother's needs, ensuring that her total care requirements were met. This has given me and the rest of the family peace of mind, knowing that my mother is in such good hands. I would thoroughly recommend their services. Thank you for what you do and continue to do.