Multi-Care Community Services Burton On Trent

Office 1, Ground Floor, Curzon House, Curzon Street, Burton-on-Trent DE14 2DH
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10 32 Reviews
  • Multi-Care Community Services Burton On Trent, Burton-on-Trent
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Good to Know

Person in charge

  • Venus Diaz (Manager)
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Multi-Care Community Services Burton On Trent Reviews (32)

10

Multi-Care Community Services Burton On Trent has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Multi-Care Community Services Burton On Trent has 32 reviews.

Overall Experience
  • 30
  • 2
  • 0
  • 0
  • 0
Date Published
  • 32
  • 4
  • 7
  • 15
  • 17
Reviewer Connection to Multi-Care Community Services Burton On Trent
  • 12
  • 7
  • 7
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 32, showing 21-32
Review from John B (Son of Client) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service, use common sense and communication is good with main carers, son and daughter-in-law.
Reliable and good timekeepers. Respond to main carers' requests promptly.
Fulfil the care plan adequately, sometimes the bin is not emptied. My mother seems happy with the level of care supplied.
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Review from Kate R (Daughter of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent provider of care for my mum. The carers are kind, efficient and professional at all times, allowing my mum to achieve her own level of independence, but at the same time, keeping her safe. The management team are amazing, allowing me to make changes to the care package when necessary (adding
new medication, cancelling visits at short notice due to hospital appointments if necessary, etc) and they will contact me if they have any concerns or are not clear about things. The carers themselves look after my mum really well and will leave me messages with any concerns/updates for me to pick up in the evening (even shopping lists when mum is running low on things!). Not sure how I would manage without them all now.
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Review from Sara C (Sister of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has not been having Multi-Care carers for very long, but we are both very pleased with the service and the kindness shown by the carers. She switched to Multi-Care from another care company at the beginning of June and there is already a marked improvement in the quality of care.
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Review from J H (Daughter-in-law of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased with the care provided by the Multi-Care Community Services Burton On Trent. She has had several other care companies previously and has not been happy with the care but she is more than happy with Multicare. There is consistency and carers are punctual.
As family, we have found
Multicare to be empathetic. Communication is excellent.
Thank you!
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Review from D. S (Son of Client) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All is good here, all the staff I have met over the last three months for my mum's care has been excellent.
As a 'spokesperson' for mum - it's important for me to get good care in for her, I think if she could comment she would say the same.
Thank you.
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Review from J O (Son of Client) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care provider. Who always have the best interest of the person they are caring for. They enable people to live at home and live independently with good support. I would highly recommend them as they help my dad achieve this.
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Review from Christopher J (Client) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found the carers to be both professional and compassionate, as well as being warm and friendly. The admin support was also most helpful and efficient. I could not fault the care I received one little bit.
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Review from Frances D (Daughter of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank all members of your team for the wonderful quality of care they provide for Mum. We were very apprehensive about Mum having to swap over from the previous care provider, but we needn't have worried.
All your team are very polite, professional and show such kindness to Mum. They
have also got to know us as a family, remembering our names, and we have such a laugh at times, as they are so cheerful. You can tell they enjoy their work, as it shows through.
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Review from C H (Daughter of Client) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were unfortunate enough to require a care package for my mum following an operation which has resulted in her needing full time care. Having never required such a service before it was very daunting and rather worrying with the usual negative perception of care in the community and bad press.


The

team have exceeded any expectations we could have hoped for! Not only are they professional and consistent, but they are also kind, funny, patient and caring. They treat my mum as an individual, not just a client, they have taken the time to get to know her as a person, her likes and dislikes! They include the extended family and engage in conversation, remembering everyone’s name (which is important with dementia) and try to keep things as normal as possible.


I’m not sure we could have coped without them helping us through this new era, thank you so much!
Mum's team, thank you.

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Review from Jan G (Wife of Client) published on 4 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of the team are excellent and give a wonderful quality of care. Every member of the team has been polite very professional and very approachable.
Each member of the team that has been to help my husband have all treated him with dignity.
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Review from David L (Son of Client) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my father was excellent and fitted his needs perfectly.
The carers were very considerate, helpful and attentive and he really got on well with all of them.
Helping with his daily needs and making his meals when required.
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Review from N T (Son of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank the team at Multi-Care Community Services for making the transition of my mother’s care in such a professional and smooth manner. Staff really took time to understand my mother's needs, ensuring that her total care requirements were met. This has given
me and the rest of the family peace of mind, knowing that my mother is in such good hands. I would thoroughly recommend their services. Thank you for what you do and continue to do.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Multi-Care Community Services Burton On Trent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Multi-Care Community Services Burton On Trent is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Multi-Care Community Services Burton On Trent is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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