Home Care Preferred London & Hertfordshire

Really happy with the carers and the care I receive from this agency. Although due to circumstances that may be out of their control each and every carer sent are so lovely and respectful. I am quite a young care user who has poor mobility, so it is as important I have a good relationship with carers as I do with the physical elements of the care I receive. Great agency I fully recommend.

Generaly all the carers are cheerful, competent hard working women. I do have an ongoing problem. Apart from old age and MS, I have age-related macular degeneration. I now have a certificate for low vision. This means that everything, particular in the kitchen, has to be put back in the same place or I cannot find it. Also the fridge should be checked for food that has gone off. Also some carers don't do the full hour and there are always jobs to do. There are four carers which I have asked for, which fill my needs and I would be very satisfied to have any of them regularly.

Fabulous staff who were both empathetic and caring. Prepared to go the extra mile and meet our ever-changing situation. Big thanks to two carers in particular. I wouldn't hesitate to recommend Home Care Preferred. They enabled my father to carry on living in his own surroundings for as long as possible.

A very well-organised, diligent and compassionate service. Responsive and listening staff who aim to provide authentic, warm care even in challenging circumstances. Flexible and professional approach to all the requirements of elderly care. Thank you.

All the carers we have had have been very good. They are all very pleasant and friendly and take the trouble to chat with my husband and put him at ease. They are all very professional, we could not wish for better. We have had care from this company before and did not hesitate to contact them when we needed help again.

The management team is friendly and knowledgeable and has responded effectively to our queries. The support workers are conscientious and flexible in ensuring my son’s needs are met and they spend quality time together.

I used Home Care Preferred several days a week for support before and after hospital admission for serious abdominal surgery last year. I continue to use them one day a week for ongoing help with household tasks such as laundry, cooking etc. I have found all the carers competent, helpful, cheerful and generally very willing to carry out miscellaneous tasks. Management are very approachable and respond quickly to texts and emails. They are very flexible if I need to change visit days or times.

Home Care Preferred have some of the most knowledgeable, skilled and kind carers in the business. The care they provide is second to none and we can rest easy knowing our mum is looked after by the best. Communication with the office is good and rotas are given on time so you are able to plan ahead and anticipate any difficulties. Excellent service from an excellent agency.

The care and support provided by Home Care Preferred is incredible. My mother is very happy with the carers that visit her and I am extremely grateful and very thankful to have such wonderful people helping me take care of her. Gives me time to be a daughter and not just a carer. Thank you Home Care!

The family has used Home Care Preferred for many years, first with hourly carers and now with a live-in carer. The standards are always extremely high, but more important is the genuine care for our relatives shown by everyone associated with Home Care Preferred. We always recommend them to new clients.

Homecare Preferred have been an amazing service provider. All the staff, both carers and management, are extremely helpful and lovely. My 101-year-old mother has been treated in such a respectful way and I as her daughter have received a tremendous amount of practical/emotional support. Without them, Mum would have had to go into residential care long ago, so they have enabled us to keep Mum at home, respecting her wishes/dignity as an older person.

All in all, a sense of confidence and competence from the team.