All-round first class service; attentive to needs.David H(Client / Service User)
Home Care Preferred have some of the most knowledgeable, skilled and kind carers in the business.Anna K(Daughter of Client/Service User)
anagement are very approachable and respond quickly to texts and emailsA J(Client / Service User)
All-round first class service; attentive to needs.David H(Client / Service User)
Home Care Preferred have some of the most knowledgeable, skilled and kind carers in the business.Anna K(Daughter of Client/Service User)
anagement are very approachable and respond quickly to texts and emailsA J(Client / Service User)
Home Care Preferred was established in 2012 with the ambition of providing the best care possible. The team shares the passion, skills and personality that enables them to ensure clients and their families are happy.
The London and Hertfordshire branch maintains all the special signatures of Home Care Preferred ensuring each client receives care tailored to their individual needs. The branch provides support from a few hours a week through to...
Care Provided by Home Care Preferred London & Hertfordshire
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £29 - £30
- Weekly Live-in Care Fees: £1,400 - £1,600
There is no VAT on care fees.
Contact Home Care Preferred London & Hertfordshire to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Group/Owner
- Home Care Preferred
- Private Owned
Person in charge
- Ken Waterhouse (Managing Director)
Home Care Preferred London & Hertfordshire Reviews (12)
Home Care Preferred London & Hertfordshire has a Review Score of 9.2 (9.2) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Care Preferred London & Hertfordshire has 12 reviews.
Really happy with the carers and the care I receive from this agency. Although due to circumstances that may be out of their control each and every carer sent are so lovely and respectful. I am quite a young care user who has poor mobility, so it is as important I have a good relationship with carers as I do with the physical elements of the care I receive. Great agency I fully recommend.
We are very grateful that you took the time to review our service, thank you. We will always do our best to continue providing the service you deserve. We are extremely pleased you are happy with the team and our agency. Thank you
Generaly all the carers are cheerful, competent hard working women. I do have an ongoing problem. Apart from old age and MS, I have age-related macular degeneration. I now have a certificate for low vision. This means that everything, particular in the kitchen, has to be put back in the same place or I cannot find it. Also the fridge should be checked for food that has gone off. Also some carers don't do the full hour and there are always jobs to do. There are four carers which I have asked for, which fill my needs and I would be very satisfied to have any of them regularly.
Thank you for taking the time to respond. You are a long standing and valued client. I am sorry to learn that sometimes the carers have not been spending the whole hour with you. This is not typical of our service and we will make sure this matter is rectified. We will also make direct contact with you about this and other matters you mentioned. I am confident we will resolve these issues.
Fabulous staff who were both empathetic and caring. Prepared to go the extra mile and meet our ever-changing situation. Big thanks to two carers in particular. I wouldn't hesitate to recommend Home Care Preferred. They enabled my father to carry on living in his own surroundings for as long as possible.
Thank you for taking the time to review our service. We are so happy to read your kind words and that our service enabled your father to remain safely at home. It has been a privilege to provide support.
A very well-organised, diligent and compassionate service. Responsive and listening staff who aim to provide authentic, warm care even in challenging circumstances. Flexible and professional approach to all the requirements of elderly care. Thank you.
Thank you so much for taking the time to review our service. We really appreciate the kind words and it makes us very happy to that our support is working well. Many thanks
All the carers we have had have been very good. They are all very pleasant and friendly and take the trouble to chat with my husband and put him at ease. They are all very professional, we could not wish for better. We have had care from this company before and did not hesitate to contact them when we needed help again.
Many thanks for your kind comments and taking the time to review our service. It is real pleasure providing support.
The management team is friendly and knowledgeable and has responded effectively to our queries. The support workers are conscientious and flexible in ensuring my son’s needs are met and they spend quality time together.
Thank you for your review and we are pleased that you and your son are happy with our service. It is always a pleasure to provide support for him.
I used Home Care Preferred several days a week for support before and after hospital admission for serious abdominal surgery last year. I continue to use them one day a week for ongoing help with household tasks such as laundry, cooking etc. I have found all the carers competent, helpful, cheerful and generally very willing to carry out miscellaneous tasks. Management are very approachable and respond quickly to texts and emails. They are very flexible if I need to change visit days or times.
We really appreciate you taking the time to leave this lovely review of our services. It is an absolute pleasure to support you. Thank you, such comments make our work very rewarding.
Home Care Preferred have some of the most knowledgeable, skilled and kind carers in the business. The care they provide is second to none and we can rest easy knowing our mum is looked after by the best. Communication with the office is good and rotas are given on time so you are able to plan ahead and anticipate any difficulties. Excellent service from an excellent agency.
Thank you so much for your kind review. It is a great pleasure to support your mum and our team will be touched by your lovely words. Much appreciated.
The care and support provided by Home Care Preferred is incredible. My mother is very happy with the carers that visit her and I am extremely grateful and very thankful to have such wonderful people helping me take care of her. Gives me time to be a daughter and not just a carer. Thank you Home Care!
It is a pleasure for us to support your mum and we are very happy that this gives you time to be a daughter. Many thanks for your kind words and always being so nice to our team.
The family has used Home Care Preferred for many years, first with hourly carers and now with a live-in carer. The standards are always extremely high, but more important is the genuine care for our relatives shown by everyone associated with Home Care Preferred. We always recommend them to new clients.
Thank you for these lovely comments, which makes us all very happy. It is such a pleasure to provide support and your words mean a great deal. Thank you!
Homecare Preferred have been an amazing service provider. All the staff, both carers and management, are extremely helpful and lovely. My 101-year-old mother has been treated in such a respectful way and I as her daughter have received a tremendous amount of practical/emotional support. Without them, Mum would have had to go into residential care long ago, so they have enabled us to keep Mum at home, respecting her wishes/dignity as an older person.
A big thank you for taking the time to review our services. It has been a privilege to provide support to a wonderful lady and delightful family. We very much appreciate your kind words.
Excellent assistant/carer now in place following a thorough search process.
Good follow up to ensure all is working well.
All in all, a sense of confidence and competence from the team.
Thank you so much for your kind words. It is an absolute pleasure supporting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Thursday 18 Jul 2024Staff, health care professionals and members of the local area in Winchmore Hill, visited Firs Farm Community Hub recently to participate in a Dementia Awareness Afternoon. Home Care Preferred Managing...
Awards / Recognitions (7)
- Recipient: Home Care PreferredDate: Friday 30 May 2025
- Recipient: Home Care PreferredDate: Friday 31 May 2024
- Recipient: Home Care Preferred London & HertfordshireDate: Wednesday 01 May 2024
Meet the Team (5)
Since Home Care Preferred started in 2012 the company has gone from strength to strength. During the steady growth, the focus has always been on striving towards an excellent standard of care and delivering a highly personal service.
Even after over 35 years in the sector Ken still finds the most rewarding aspect of his job receiving lovely letters, emails and calls from clients and team members paying compliments to the company and the culture that has been developed.
When not working Ken enjoys time with family and friends. His long list of interests includes music, cinema, reading, playing squash, walking, cycling, comedy and current affairs.
Emma worked at Home Care Preferred in Winchmore Hill for several years before joining Home Care Preferred in St. Albans in 2022.
Emma works in the office supporting finance, quality assurance, customer enquiries, administration and much more.
Being part of a friendly company that helps people to stay happily in their own homes makes Emma's position very enjoyable.
In her spare time, Emma loves to spend time with her family and friends. She leads a busy life outside of work with numerous interests.
Julie started work in the care sector in 2001. She was a neonatal screener working in Audiology and then spent several years in various roles in children’s services before moving to provide support to older people
Julie has worked at Home Care Preferred for over 9 years and is an integral and valued member of the team.
Pam started to work in the health sector in 2020. Her first introduction to care was working for Home Care Preferred as a care assistant. She excelled from the beginning with compliments from clients and colleagues.
In February 2024 Pam was promoted to team leader, a post she loves.
Dennisse is originally from Brazil but lived in Spain before settling in London.
She is an experienced, competent and kind health care professional.
Dennisse has worked with Home Care Preferred for many years and is a great asset to the company.
Frequently Asked Questions about Home Care Preferred London & Hertfordshire
How many Carers does Home Care Preferred London & Hertfordshire employ?
Home Care Preferred London & Hertfordshire employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred London & Hertfordshire to verify any information. View our terms and conditions. Home Care Preferred London & Hertfordshire has an Enhanced Service - more info.