Sylvian Care Swindon

3 Ritzy Offices, 2-3 Dorcan Business Village, Murdock Road, Swindon SN3 5HY
Review Us
9.7 10 Reviews
  • Sylvian Care Swindon, Swindon
Sylvian Care Swindon is dedicated to delivering high-quality, compassionate relationship-based home care services to individuals in Swindon and the surrounding areas. The team understands that each client is unique, offering personalised care plans tailored to meet the specific needs of each person. They specialise in a range of services, from companionship and personal care to Dementia and support for those with complex needs.

The agency's care professionals are carefully selected, fully trained, and committed to fostering a warm and trustworthy environment. Their priority is to ensure that clients feel safe, respected, and valued in their own homes. Sylvian Care Swindon prides itself on building strong relationships with both clients and their families, creating a sense of comfort and reassurance.

With a focus on dignity and empathy, the team at Sylvian Care Swindon aims to enhance the quality of life for their clients, offering support that encourages independence and promotes well-being.
Show Sylvian Care Swindon on the Map

Care Provided by Sylvian Care Swindon

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £44

Minimum 30 minutes calls - £20

These prices are only a guideline, please contact Sylvian Care Swindon to find out the exact price for your requirements.

Contact Sylvian Care Swindon to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Sylvian Care Swindon to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Claire Puttick (Registered Manager)

Sylvian Care Swindon Reviews (10)

9.7

Sylvian Care Swindon has a Review Score of 9.7 (9.665) out of 10, based on 10 reviews in the last 2 years.
Over all time Sylvian Care Swindon has 10 reviews.

Overall Experience
  • 10
  • 0
  • 0
  • 0
  • 0
Date Published
  • 10
  • 6
  • 8
  • 10
  • 0
Reviewer Connection to Sylvian Care Swindon
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from P A (Mother of Client) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sons care agency have listened to his needs and worked with any ongoing changes in his requirements. They have provided consistency in care with the same familiar carer and ensured they are aware of his needs, routines, likes and dislikes. We appreciate the annual reviews, the app showing details
of care and visits and the understanding shown of the pressures both the service user and their family can sometimes be under.
Reply from Claire Swindon Care Swindon, Care Manager at Sylvian Care SwindonWe are delighted to hear that our team has been able to respond effectively to your sons evolving needs and provide consistent, person-centred care through familiar carers who understand his routines, preferences, and requirements. Maintaining continuity and adapting to change are priorities for us, and it is reassuring to know this has made a positive difference for both your son and your family.

We are also pleased that you find value in our annual reviews and the care app, as these are designed to promote transparency, communication, and peace of mind. Your recognition of our teams understanding of the pressures families can face is greatly appreciated.

Thank you for taking the time to share your experience. We value your trust and look forward to continuing to support your son and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Client) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been treated with respect and dignity, on days where I am in pain staff have shown a degree of understanding.
It is the small things that counts, asking before doing, having a conversation with me and showing interest.
Reply from Claire Swindon Care Swindon, Care Manager at Sylvian Care SwindonThank you so much for your lovely 5-star review. It really means a lot to hear that you feel respected and understood by the team - especially on the more difficult days.

We know how important those small moments are, and it's wonderful to know that the team's kindness and care are making a difference for you.

Thank you for your kind words - it's a real privilege to support you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian J (Grandson of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use Sylvian care to look after my nan who is 93 & has dementia plus mobility issues. Sylvian cae have been great with keeping up with all my requests to ensure Nan gets the best care possible & that she is supported wherever needed. The staff are all very friendly to Nan & carry out each task to
make Nan feel safe & at ease, Jodie has been lovely as we have been quite demanding in what Nan needs & over the course of time they have been with Nan alot of things have changed but there is never a problem. Wonderful care company & recommended.
Reply from Claire Swindon Care Swindon, Care Manager at Sylvian Care SwindonThank you so much for your lovely review. We're really pleased to hear that your Nan is happy and feels well supported by our team. It means a lot to know that you've felt listened to and that we've been able to adapt as your Nans needs have changed.

Jodie and the rest of the care team will be so pleased to hear your kind words they all work hard to make sure every client feels comfortable, safe, and cared for like family.

We really appreciate you taking the time to share your experience and for recommending Sylvian Care. Its a real privilege to look after your Nan.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Husband of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian Care looked after my wife's personal care for 2 months before she sadly passed away.
She had 4 visits per day and all their caring staff are lovely people, very professional, caring and punctual.
Their management team are very supportive, responsive and great at providing help with difficult
situations.
So good to have a small consistent team of caring and management staff
I would have no hesitency in recommending them 100%.
They made my wife's last days as comfortable as possible and I will always be grateful to them.
Reply from Claire Swindon Care Swindon, Care Manager at Sylvian Care SwindonThank you so much for your lovely words. We're truly touched to hear that our team helped support you and your wife at this sad time. It means a lot to know that you felt supported by both our carers and management. We'll make sure to share your kind message with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P S (Daughter of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used this company as an ad hoc to cover weekend care for my mother. From the start they went out of their way to accommodate our needs. The staff were very professional friendly and kind when caring for Mum. I would not hesitate to call them again and I would highly recommend them.
Reply from Claire Swindon Care Swindon, Care Manager at Sylvian Care SwindonThank you so much for your lovely feedback. Were delighted to hear that our team was able to provide the care and support your mother needed over the weekend. Its always our priority to offer a professional, friendly, and compassionate service tailored to each familys needs. We truly appreciate your recommendation and look forward to helping again whenever you need us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L K (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian care have been supporting my Dad at home for several months.
He has two visits a day and the staff are all excellent at attending to his needs, and making sure he can manage day to day at home.
Dad has built up great relationships with the care staff and that helps when they recognise any
changes in him.
The management team are responsive and always call if they think we as a family need to be aware of anything. We are very grateful to the team for their ongoing support and care
Reply from Claire Swindon Care Swindon, Care Manager at Sylvian Care SwindonThank you so much for your kind words and for taking the time to share your experience with Sylvian Care. We are delighted to hear that your dad has built such positive relationships with our care team and that he feels supported day to day. It's very important to us that both our clients and their families feel reassured.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M J (Client) assisted by family/friend published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are polite and energetic and go the extra mile to ensure we receive the best care.
The work is always achieved with a smile and the office organisation is a excellent with communication & priority.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D G (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that I have met have been very friendly and helpful with my parents. They have enabled my parents to continue living in their own home.
My parents needs and behaviour can be challenging and they have had to deal with a number of incidences. They have always ensured that my parents are ok
even if that requires staying longer than contracted.
The management team have been particularly helpful and understanding. I live some distance from my parents and cannot see them regularly and they keep me informed of their needs and are always willing to answer any questions that I have.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark D (Daughter of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looked after my mum, when I had some respite over the weekend. Mum was really happy with the care, as was my mum.
They were able to offer support with meals, medications, and personal care. They were able to spend time talking to my mum, helping to keep her company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Darren V (Son of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian Care Swindon has been a lifesaver for me, with their professional care team who help my father who has dementia/Alzheimer's in the mornings and evenings it gives me peace of mind knowing that he is in good hands and being cared for. All the while keeping his dignity which helps maintain what
bond I have with him in his diminished capacity with dementia. I have been with Sylvian Care Swindon for a couple of years now and would recommend them, especially the management team who have a unique quality about them in regards to whatever question or query regarding my father's care I have, it was handled in a warm, compassionate manner and understanding, I felt at ease with the overall care package and can trust Sylvian Care Swindon team to do their job well. They are very flexible in accommodating my respite time with prior notice given which is a godsend to me to have time out for myself as I care well for my dad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Sylvian Care Swindon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Sylvian Care Swindon is calculated as follows: ( (54 Excellents x 5) + (5 Goods x 4) ) ÷ 59 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Sylvian Care Swindon is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Claire

Claire Puttick

Job Title: Registered Manager Joined: 2023

Claire holds a Level 5 Diploma in Health and Social Care, bringing a wealth of knowledge and expertise to the role. With a deep commitment to providing high-quality care, she ensures that each client's needs are met with professionalism and compassion. Her leadership fosters a supportive environment for both clients and care professionals, maintaining the highest standards of care and service. Driven by a passion for enhancing the lives of those she supports, she is dedicated to making a positive impact on the Swindon community.

Frequently Asked Questions about Sylvian Care Swindon

What Type of Services does Sylvian Care Swindon offer?

Sylvian Care Swindon offers Home Care.

How many Carers does Sylvian Care Swindon employ?

Sylvian Care Swindon employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Swindon to verify any information. View our terms and conditions. Sylvian Care Swindon has an Enhanced Service - more info.