District Healthcare

250 Embankment Road, Plymouth PL4 9JH
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9.3 5 Reviews
  • District Healthcare, Plymouth
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9.8

Care Provided by District Healthcare

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Owner

  • District Healthcare Ltd

Person in Charge

  • Rebecca Pope (Manager)
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District Healthcare Reviews (5)

9.3

District Healthcare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time District Healthcare has 5 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 1
Date Published
  • 5
  • 0
  • 1
  • 4
  • 1
Reviewer Connection to District Healthcare
  • 3
  • 1
  • 1
Total of 5, showing 1-5
Review from Kim E (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're considering a care company for your loved ones then I highly recommend District. The level of care my mum received from the carers was exceptional and at times they would go the extra mile. The management team are on call all the time and are available for any queries or concerns. My mum sadly
passed away, but they were with her and my family right up to the end. I have experienced a variety of care providers and have worked in the care sector as well and there are what should I say less favourable ones to be used or work for. Couldn't thank them enough for helping me with my mum if she could she would have thanked you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Daughter of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very much against having carers in her home, but after being discharged from hospital, my sister and I knew we needed help with Mum. We persuaded Mum to give it a chance. Along came District Healthcare, they listened to us as a family and to Mum and her needs. From management down to the
carers, they were all amazing! Mum had a special team of carers, she saw the same few throughout. The carers got to know Mum very well and Mum actually looked forward to their visits. Mum trusted them and their honesty. Her needs changed as she became more poorly but her care team adapted appropriately. Mum's carers had a special place in her heart, something we never thought would happen. Unfortunately, Mum passed away but I know Mum would want us to say a massive thanks to you all who cared for her, nothing was too much trouble, you always remained professional, thoughtful, caring and compassionate. Thank you too from us as a family, you are all Angels.
Reply from Rebecca Pope, Registered Manager at District Healthcare
Thank you for your great review of your experience with our care service. We’ve passed your kind words on to our team. Our team are passionate about providing all of our clients and their relatives…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R D (Daughter of Client) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
District Healthcare visited my dad (who has vascular dementia and Alzheimer’s) twice a day for almost a year. The care, support and reliability they have supplied cannot be faulted, the carers have been amazing with our dad. During this difficult time, Dad was made to feel at ease with the carers and
even looked forward to seeing them which was a lovely surprise for us as Dad wasn’t doing well with strangers. This is testament to their ability to make clients feel very comfortable on their visits. We will very much miss seeing the team as over this past year they have become like an extended family. My sister and I cannot thank District Healthcare enough for the care and compassion they have shown our family. We would highly recommend their services. Thank you Manager and team.
Reply from Rebecca Pope, Registered Manager at District Healthcare
Thank you for your kind review of your experience with our care service. We’ve passed your kind words on to our team. Our team are passionate about providing all of our clients and their relatives…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J N (Granddaughter of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparent had previously received care for around 18 months from this care provider. She always had a regular team who truly cared. Nothing was too much trouble. My granny had these amazing carers right through until her passing. Her end of life care was amazing, the carers looked after my gran
and extended the care to us making sure we had everything we needed. Although it was a very difficult time, the carers never failed to make us smile and provide excellent care to our gran.
The management team were always in contact, even when my gran passed the manager came over to support the carers and us as a family. We never liked the thought of care as you do hear some horror stories. This company not only gave us the reassurance that our gran was being looked after, they also restored our faith that there are good companies out there. Not only have we lost our gran, we have also lost what we would consider friends and angels.
Reply from Rebecca Pope, Registered Manager at District Healthcare
Thank you for leaving us such a wonderful review. We are pleased to hear that felt your grandmother had an amazing experience whilst with us; our staff will definitely be happy to read what you wrote.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N H (Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
They turn up late every day then they pulled out of providing my care package one evening, leaving me with no care going forward, despite promising when they handed the package back that they would continue to provide care until a new provider was found.
Reply from Rebecca Pope, Registered Manager at District Healthcare
Thank you for taking the time to leave a review. Feedback is always welcome and a critical process to enable us to always strive to improve.
In this instance, I must assume there is an element of…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for District Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for District Healthcare is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for District Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about District Healthcare

What Type of Services does District Healthcare offer?

District Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact District Healthcare to verify any information. View our terms and conditions. District Healthcare has an Basic Service - more info.