Restcare, Office 4 Floor 2, Westgate House, Harlow, Essex CM20 1YS

Restcare

Office 4 Floor 2, Westgate House, Harlow CM20 1YS

8.0 1 Review

Care Provided

Types of Home Care

Visiting Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse

Funding & Fees

Hourly Visiting Care Fees: from £30

Prices can be varied between. Services

These prices are only a guideline, please contact Restcare to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)

Explain these funding types

Review from Mark A (Son of Client) published on 22 August 2024 Submitted via Website • Report

Overall Experience

Restcare was a supportive, kind and knowledgeable team of carers looking after our 93-year-old 'Nan' after a fall. Restcare assured us that any care was possible. We chose full-time care. They washed/showered her, gave her medication, and met all her day/night needs. They prepared food and drinks and

cleaned her flat. Most importantly, they got her mobile, meeting her friends and making tea for all. They also took her to church. Restcare would organise and liaise with the GP if medications were needed or if district nurses were required. Before Nan passed, an amazing carer went with her to hospital, and waited until we could arrive. As a retired nurse, I was so impressed by the carers who looked after Nan and the whole setup. We had the comfort and knowledge of knowing Nan was never alone and could live in her own flat, enjoying eating, socialising, and mobilising. We had access to a daily record of Nan's care, from what she ate to her daily activities. We highly recommend Restcare.

Reply from Gloria, Manager at Restcare

Thank you so much for taking the time to share such a heartfelt and detailed review. We're deeply touched by your kind words and are honoured to have had the opportunity to care for your Nan. It means the world to us to know that our team provided the support, companionship, and care she needed to live comfortably and happily in her own home. Please accept our deepest condolences on the passing of your Nan. It was our privilege to care for her, and we're grateful to have been part of her journey. Thank you for your recommendation and for entrusting us with her care. Your words inspire us to continue providing the highest level of care and support to all the families we serve.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Restcare Reviews (1)

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Restcare is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Restcare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Restcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.