Review from Kerri M (Daughter of Client) published on 8 May 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Osmanthus Care have been providing evening and weekend care for my mother since February 2022. We are the company's first residents, however do not be put off by this being a new company. Osmanthus Care have put in place a very detailed and thorough care plan, after spending some time to get to know
my mother's care needs which include help with showering, dressing, personal care, meal preparation (making meals from scratch and using fresh ingredients) as well as making time for other activities such as going for short walks, singing and some domestic chores. My mother has early-onset Alzheimer's Dementia and has very specific needs, which Osmanthus Care are more than happy to accommodate and work with and we are very happy with the excellent care service they provide. This is over and above what we imagined. The care plan has been tailored to give my mother the best care service we could wish for. I would highly recommend contacting them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
29 Nov 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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