Caremark Sevenoaks & Tandridge

The carers are polite and have only missed one visit but on that occasion member of the office called and said it was due to sickness, shortage of staff and I think this speaks volumes of how I rate the service provided (ie make beds, hair wash, cook and general cleaning).

The first contact with Lola was outstanding. Unfortunately initially l had to chase up communication and confirm several times. Now we are in a rhythm rotas and visits progress smoothly. The care givers are fabulous. My concern has been time keeping that is however now rectified.

Very pleased with the care my Step mother has received from Care Mark the staff have always been polite and professional . My Step mother unfortunately had three falls at home and luckily was found by the carer and they called the ambulance and myself and she thankfully had no serious injuries.

Staff are friendly and easy going. I feel I can ask freely and will be listened to if I wanted to do something with them. They turn up on time and spend a few hours with me and are always happy to do the things I want. I am very pleased with the service