HRM Homecare Services - Falkirk

The only thing the carers carry out for me is to empty my commode. They carry a receptacle from the upstairs bedroom and empty same in the downstairs toilet. They also clean and steralise receptacle for further use. They carry out this task diligently and cheerfully. I am unable because of a stroke to carry anything on stairs as I need to use both right and left hand rails.

They gets very anxious on a wednesday and sunday, as these are shower days. Although extra time has been given for shower days, the carers (not all of them)can be in and out within 20minutes sometimes less. The service user feels rushed and not dried properly. This matter was brought up previously had and the senior management informed me she had checked the carers sign on times and these were fine. I explained to management, I myself witnessed the time the carer entered and exited the property and this was no consistent with the allocated time.

Staff are very good, take time to ensure her hair is washed and she is clean and comfortable and ensure that she has taken her medication, the staff are very helpful and I am aware that I can call the office anytime

Everything is cool.

I am happy overall with all my carers and I don't have a problem.

I am very satisfied with the care and attention I receive from my carers. They are very friendly and helpful, which is very much appreciated so I have no complaints whatsoever.

We cannot thank you enough; you've no idea the relief this brings the family. Thank you...

I have always found that the service is first class. The carers are always very patient, kind and very helpful.

If it wasnt for the carers Mum couldn't stay in her own home. They are always cheery and chatty and mum looks forward to them coming in, They provide an invaluable service which we could not do without.