HRM Homecare Services - Falkirk

Castlelaurie Industrial Estate, Ironworks Business Centre, Falkirk FK2 7XF
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9.3 8 Reviews
  • HRM Homecare Services - Falkirk, Falkirk
HRM Homecare has supported users of care services and their families to live independent lives across Central Scotland for over 25 years.

The support services can work alongside the client by taking over some of those responsibilities and pressures which in turn can enhance the quality of life and help people to live as independently as possible in the comfort and familiarity of their own home.

With a compassionate care team in place, HRM Homecare Services - Falkirk can support people with companionship, bathing/showering, support with medication, and catheter care.

The team can also support people and families with palliative care, dementia care, stoma care and oxygen care.
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Care Provided by HRM Homecare Services - Falkirk

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - Falkirk to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Anna Houston (Operations Director)

HRM Homecare Services - Falkirk Reviews (8)

9.3

HRM Homecare Services - Falkirk has a Review Score of 9.3 (9.259) out of 10, based on 5 reviews in the last 2 years.
Over all time HRM Homecare Services - Falkirk has 8 reviews.

Overall Experience
  • 7
  • 1
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  • 0
  • 0
Date Published
  • 8
  • 5
  • 5
  • 5
  • 3
Reviewer Connection to HRM Homecare Services - Falkirk
  • 4
  • 3
  • 1
Total of 8, showing 1-8
Review from M J (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very pleasant and understanding towards service user. Only problem service user has is they are use to regular carers, then they move on. We have tried explaining they will not get same carers all the time.
They gets very anxious on a wednesday and sunday, as these are shower days. Although
extra time has been given for shower days, the carers (not all of them)can be in and out within 20minutes sometimes less. The service user feels rushed and not dried properly. This matter was brought up previously had and the senior management informed me she had checked the carers sign on times and these were fine. I explained to management, I myself witnessed the time the carer entered and exited the property and this was no consistent with the allocated time.
Reply from Suzanne Gribbon, Digital Care and Support Officer at HRM Homecare Services - Falkirk
Thank you for your feedback. We're glad the service user finds carers pleasant and understanding. We acknowledge concerns about carer consistency and are doing our best to minimise disruptions.
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Review from A M (Friend of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very good, take time to ensure her hair is washed and she is clean and comfortable and ensure that she has taken her medication, the staff are very helpful and I am aware that I can call the office anytime
Reply from Suzanne Gribbon, Digital Care and Support Officer at HRM Homecare Services - Falkirk
Were so pleased to hear that youre happy with the care your loved one is receiving. Our team is dedicated to providing respectful and thorough support, and its wonderful to know that their efforts in…read more
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Review from D N (Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is cool.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you for your positive feedback. I will pass this on to the relevant support staff.
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Review from Allison B (Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy overall with all my carers and I don't have a problem.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you very much for taking the time to fill in the review card. HRM is delighted that you are experiencing a positive service from our dedicated support staff. I will pass on your lovely comments.
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Review from Moria D (Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and attention I receive from my carers. They are very friendly and helpful, which is very much appreciated so I have no complaints whatsoever.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you very much for taking the time to fill in the review card. HRM are delighted that the carers are providing you with the care that you deserve. I will pass your positive feedback onto the…read more
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Review from E W (Daughter of Client) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your carers have been incredibly supportive and helpful to my mother.
They are caring, reliable, helpful, and patient.
My mother's mental and physical health has improved since they have taken over her care and her last release from hospital.
We cannot thank you enough; you've no idea the relief
this brings the family. Thank you...
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you for filling in the review card. HRM is delighted that your mother is experiencing good quality care from our fabulous carers. HRM always ensures all our lovely service users receive the best…read more
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Review from W W (Client) assisted by family/friend published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found that the service is first class. The carers are always very patient, kind and very helpful.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Falkirk
Thank you for completing our review card, I am happy to hear you are happy with the care your receiving.
I will pass this on to the team who support you.
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  • Care / Support
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Review from L W (Daughter of Client) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If it wasnt for the carers Mum couldn't stay in her own home. They are always cheery and chatty and mum looks forward to them coming in, They provide an invaluable service which we could not do without.
Reply from Charlene Smith, Operations Manager at HRM Homecare Services - Falkirk
Your welcome, and thanks for submitting your feedback, I will ensure your compliment is passed onto the Falkirk Team.
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Current Review Score: 9.3 (9.259)

Overview of Review Score

The Review Score of 9.3 (9.259) out of 10 for HRM Homecare Services - Falkirk is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for HRM Homecare Services - Falkirk is calculated as follows: ( (24 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 29 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - Falkirk is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 Oct 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Lynn

Lynn Laughland

Job Title: Chief Executive Officer Joined: 1994

Lynn is the Chief Executive Officer of HRM Homecare Services.


She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM-Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Managing Director

Diane is the Managing Director of HRM Homecare Services.

Anna

Anna Houston

Job Title: Director

Anna is one of the Directors at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is one of the Directors at HRM Homecare Services.

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Dayna Hogarth

Job Title: Care Co-ordinator

Dayna is one of the Care coordinators at HRM Homecare Services.

Frequently Asked Questions about HRM Homecare Services - Falkirk

What Type of Services does HRM Homecare Services - Falkirk offer?

HRM Homecare Services - Falkirk offers Home Care.

How many Carers does HRM Homecare Services - Falkirk employ?

HRM Homecare Services - Falkirk employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Falkirk to verify any information. View our terms and conditions. HRM Homecare Services - Falkirk has an Enhanced Service - more info.