Home Care Providers Owned by HRM Homecare Services Ltd

it deserves 10 stars not 5 in every respect.

Others carers who have come in have all been good and extremely helpful. We couldn't have bern able to care for mum in her own home without their help.

My Dad has used HRM Homecare for several years now, He enjoys when his carers visit, he enjoys chatting to them, and tye care he receives, there is always a personal touch. I like the continuity of carers and tye care he receives. I like being able to read his daily notes on the app. Wouldn't like it if he had to change companies.

We are overall happy with the service staff are friendly and aware of my aunts needs. The App allows us to know who is in attendance on the day however sometimes the timings are a bit of a bone of contention.

Mum received excellent care ( and still is) with HRM. The lovely carers who attend are thoughtful, kind and go above and beyond. Mum looks forward to seeing them. They have brought us, as a family, peace of mind that mum is getting the extra care she needs that we can no longer provide.

Client is very happy with the care he receives.

The care I get is very good, and each carer is fantastic. Nothing is a bother to them; they are polite and very caring.

Glad to get carers, girls are great. Very caring and attentive. My wife looks forward to seeing them. Couldn't ask for anything more. Thanking you very much. David and Margaret.

The only thing the carers carry out for me is to empty my commode. They carry a receptacle from the upstairs bedroom and empty same in the downstairs toilet. They also clean and steralise receptacle for further use. They carry out this task diligently and cheerfully. I am unable because of a stroke to carry anything on stairs as I need to use both right and left hand rails.

Overall care given is good, some of the girls are better at the job than others. The timings have been a bone of contention especially at night in the last month 4 times I put my mother to bed so I hope that settles down as I know you have a problem recruiting staff.

Management have liaised with daughter and the App allows us to know the name of the carer ahead of the visit.

I've no idea how it why we were transferred to your company but I'm really glad she was.

My mum has gotten to know the girls that come in by name which is a good thing for her

My wife's carers always show a high degree of professionalism, care and commitment. They always go above and beyond in ensuring her comfort and safety. They always provide feedback and information on my wife's condition which allows me to act quickly to address any medical situations which may be developing, such as infections or pressure sores. Overall they provide an invaluable service. I know that my wife is in good hands.

The user (my sister) is happy with the support she receives and the staff who provide the support. From my perspective, my sister receives the support she needs at this time. The staff that I have met are caring and considerate.

Absolutely first class.

a severe fall and damaging my spine. My quality of life is far better than I could have hoped for following my accident

No issues arising in recent period to mention, my mum all happy with service & visits. Any adjustments are very to make by contacting head office via phone or email and are dealt with in good time by staff.

Care provided as agreed in the schedule. Contact made when my mum is not in at the agreed time showing genuine concern. My mum is happy with the carers and the service that they provide, twice every day.

They gets very anxious on a wednesday and sunday, as these are shower days. Although extra time has been given for shower days, the carers (not all of them)can be in and out within 20minutes sometimes less. The service user feels rushed and not dried properly. This matter was brought up previously had and the senior management informed me she had checked the carers sign on times and these were fine. I explained to management, I myself witnessed the time the carer entered and exited the property and this was no consistent with the allocated time.