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Home Care Provider Owned by HRM Homecare Services Ltd in Falkirk

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by HRM Homecare Services Ltd in Falkirk

Only the locations & reviews in Falkirk for HRM Homecare Services Ltd are showing below.

View the details of all 3 locations (with 201 reviews) owned by HRM Homecare Services Ltd

HRM Homecare Services Ltd Locations in Falkirk (1)

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1 Home Care Provider owned by HRM Homecare Services Ltd in Falkirk
HRM Homecare Services - Falkirk

Castlelaurie Industrial Estate, Ironworks Business Centre, Falkirk FK2 7XF 

9.3 8 reviews
"Staff are very good, take time to ensure her hair is washed and she is clean and comfortable and ensure that she has taken her medication,…"   Read all 8 reviews

HRM Homecare has supported users of care services and their families to live independent lives across Central Scotland for over 25 years. The support services can work alongside the client by taking over some of those responsibilities and pressures… Read more about HRM Homecare Services - Falkirk

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26.76 / hour
  • Live-in Care from £970 / week

HRM Homecare Services Ltd Reviews in Falkirk (8)

9.5

HRM Homecare Services Ltd has a Group Review Score of 9.5 (9.526) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HRM Homecare Services Ltd must have a Review Score.

Overall Experience
  • 7
  • 1
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Date Published
  • 8
  • 5
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  • 5
  • 3
Reviewer Connection to HRM Homecare Services Ltd
  • 4
  • 3
  • 1
Review of

HRM Homecare Services - Falkirk

from M J (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very pleasant and understanding towards service user. Only problem service user has is they are use to regular carers, then they move on. We have tried explaining they will not get same carers all the time.
They gets very anxious on a wednesday and sunday, as these are shower days. Although
extra time has been given for shower days, the carers (not all of them)can be in and out within 20minutes sometimes less. The service user feels rushed and not dried properly. This matter was brought up previously had and the senior management informed me she had checked the carers sign on times and these were fine. I explained to management, I myself witnessed the time the carer entered and exited the property and this was no consistent with the allocated time.
Reply from Suzanne Gribbon, Digital Care and Support Officer at HRM Homecare Services - Falkirk
Thank you for your feedback. We're glad the service user finds carers pleasant and understanding. We acknowledge concerns about carer consistency and are doing our best to minimise disruptions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from A M (Friend of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very good, take time to ensure her hair is washed and she is clean and comfortable and ensure that she has taken her medication, the staff are very helpful and I am aware that I can call the office anytime
Reply from Suzanne Gribbon, Digital Care and Support Officer at HRM Homecare Services - Falkirk
Were so pleased to hear that youre happy with the care your loved one is receiving. Our team is dedicated to providing respectful and thorough support, and its wonderful to know that their efforts in…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from D N (Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is cool.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you for your positive feedback. I will pass this on to the relevant support staff.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from Allison B (Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy overall with all my carers and I don't have a problem.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you very much for taking the time to fill in the review card. HRM is delighted that you are experiencing a positive service from our dedicated support staff. I will pass on your lovely comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from Moria D (Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and attention I receive from my carers. They are very friendly and helpful, which is very much appreciated so I have no complaints whatsoever.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you very much for taking the time to fill in the review card. HRM are delighted that the carers are providing you with the care that you deserve. I will pass your positive feedback onto the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from E W (Daughter of Client) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your carers have been incredibly supportive and helpful to my mother.
They are caring, reliable, helpful, and patient.
My mother's mental and physical health has improved since they have taken over her care and her last release from hospital.
We cannot thank you enough; you've no idea the relief
this brings the family. Thank you...
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Falkirk
Thank you for filling in the review card. HRM is delighted that your mother is experiencing good quality care from our fabulous carers. HRM always ensures all our lovely service users receive the best…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from W W (Client) assisted by family/friend published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found that the service is first class. The carers are always very patient, kind and very helpful.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Falkirk
Thank you for completing our review card, I am happy to hear you are happy with the care your receiving.
I will pass this on to the team who support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

HRM Homecare Services - Falkirk

from L W (Daughter of Client) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If it wasnt for the carers Mum couldn't stay in her own home. They are always cheery and chatty and mum looks forward to them coming in, They provide an invaluable service which we could not do without.
Reply from Charlene Smith, Operations Manager at HRM Homecare Services - Falkirk
Your welcome, and thanks for submitting your feedback, I will ensure your compliment is passed onto the Falkirk Team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (2)

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