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Home Care Provider Owned by HRM Homecare Services Ltd in Ayrshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by HRM Homecare Services Ltd in Ayrshire

Only the locations & reviews in Ayrshire for HRM Homecare Services Ltd are showing below.

View the details of all 3 locations (with 196 reviews) owned by HRM Homecare Services Ltd

HRM Homecare Services Ltd Locations in Ayrshire (1)

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1 Home Care Provider owned by HRM Homecare Services Ltd in Ayrshire
HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP 

9.6 63 reviews
"All staff, from carers to management, are so professional and caring. My uncle looks forward to them coming in, always smiling and friendly…"   Read all 63 reviews

HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.… Read more about HRM Homecare Services - Central West

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26.76 / hour
  • Live-in Care from £970 / week

HRM Homecare Services Ltd Reviews in Ayrshire (63)

9.5

HRM Homecare Services Ltd has a Group Review Score of 9.5 (9.533) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HRM Homecare Services Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to HRM Homecare Services Ltd
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Review of

HRM Homecare Services - Central West

from Sarah B (Niece of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, from carers to management, are so professional and caring. My uncle looks forward to them coming in, always smiling and friendly and very helpful.
Reply from DIANE TINLINE, Director at HRM Homecare Services - Central West

Many thanks for taking the time to compliment the organisation and our staff. I will pass on your compliments to the workers who care for your uncle.Kind regards

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Review of

HRM Homecare Services - Central West

from Yvonne M (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care I receive, as it has always been with care and dignity. The girls are absolutely fantastic, and nothing is too much for them.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Just wanted to say a big thank you for leaving us a review online! We really appreciate you taking the time to share your experience-it truly helps us grow and continue doing what we love.Your feedback means a lot, and we're so glad we are able to support you to continue living at home

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Review of

HRM Homecare Services - Central West

from K A (Client) assisted by family/friend published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using HRM Homecare Services since July 2024, and I am very grateful for the care I receive by their professional team. During their daily visits, they spare no effort in delivering their very best. They are friendly and patient, and most importantly, they know how to treat me with dignity.
I can't thank them enough for the wonderful service they provide.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you very much for the lovely review. We are delighted that your experience with HRM Homecare. I have passed your compliments to the staff on your behalf.Kind regards

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Review of

HRM Homecare Services - Central West

from K S (Daughter-in-law of Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care package provided by HRM allows my relative to remain safe in their own home. Staff are always friendly and compassionate. We have a regular team, so we recognise who they are and they take time and effort to get to know my relative beyond the care plan basics and are able to recognise and alert
us when things are a bit "off" or not quite right. Office staff are kind and helpful and able to help us make changes to the care plan as needed and support us when medical needs change. Thank you all.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

thank you for taking the time to provide HRM with a lovely review, which is greatly appreciated. We will ensure that your kind words are conveyed to the staff .kind regards

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Review of

HRM Homecare Services - Central West

from C T (Wife of Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the service that HRM Homecare services provided to my husband. In addition to making meals, the carer provided companionship and ensured that my husband was safe and comfortable.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review form. HRM are delighted with the positive feedback with regard to your husbands carers. Our wonderful carers take pride in providing a quality service. I will ensure the relevant carers are made aware of your positive feedback.

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Review of

HRM Homecare Services - Central West

from F W (Sister of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities. Tagtronics App a real bonus to view how visit has gone; feedback and time of entry + leaving.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review form. HRM are delighted that your brother and yourself are experiencing a quality service from HRM. I will pass on your positive feedback to the relevant team.

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Review of

HRM Homecare Services - Central West

from I M (Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not get better service.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you for taking the time to submit your experience with HRM Homecare and our team. I will pass on the lovely compliments to the workers. Kind regards, Service Manager

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Review of

HRM Homecare Services - Central West

from G H (Son of Client) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last six month period my mother has had good regular care visits with no issues. Her care works out best when it's the same group of carers and not new faces.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for filling in the review card. HRM are delighted that your mother is receiving the best care possible from our dedicated carers. I will ensure the relevant carers are aware of your positive feedback.

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Review of

HRM Homecare Services - Central West

from J C (Sister of Client) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care given to my brother. The two regular carers have a good relationship with him.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you so much for your positive feedback. I will pass on this feedback to the relevant staff members. The carers take so much pride in providing a high level of care.

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Review of

HRM Homecare Services - Central West

from Gail W (Daughter of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum and I both appreciate all the care, help and support given by you on a daily basis. Your assistance is essential to allow my mum to continue to live at home as independently as she can. It is also a source of comfort to all the family knowing she is receiving such good care.
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Review of

HRM Homecare Services - Central West

from M G (Daughter of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Arrived on morning of Wed 20/11/24 to check on mum as carer left - visibly saw them leave mum's flat. Found mum had been left in wet bed 9.50am no breakfast no fluids and next carer visit was not due until 12.30pm. The app said 'all well 'by carer!
I cleaned, dressed and helped mum up then gave her
tea and toast. Had I been unable to drop in that day at that time Mum would have been in wet bed hungry and thirsty for several hours. This is not an isolated incident and has been raised with the Operations Manager. Investigation ongoing.
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Review of

HRM Homecare Services - Central West

from Donald M (Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always on top of their jobs and happy to go the extra mile for clients. Both regular attendees are first class and provide courteous and top service in a pleasant and discreet manner. They are a pleasure to do business with.
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Review of

HRM Homecare Services - Central West

from David J (Client) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the service generally excellent.
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Review of

HRM Homecare Services - Central West

from M P (Sister-in-law of Client) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff arrive promptly, are friednly and have a very good relationship of trust with the client.
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Review of

HRM Homecare Services - Central West

from L B (Daughter of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always felt that staff working for HRM Homecare have attended to my mother's needs in a caring and respectful manner. I am kept up to date with any issues which might occur. The app is a useful tool as I do not live close to my mum and I know when she was visited by the carers (who and when).
Overall positive experience.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing our review, I am happy to hear the service is going well. I will pass your thanks onto the team.

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Review of

HRM Homecare Services - Central West

from Mary J (Client) assisted by family/friend published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find my carers to be kind, caring and considerate.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing the review card, I will pass on your thanks to your care team.

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Review of

HRM Homecare Services - Central West

from N S (Client) assisted by family/friend published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service provided.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM are delighted that you are very happy with the service provided by our wonderful carers and office staff.

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Review of

HRM Homecare Services - Central West

from S B (Daughter of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care.
The carers provide a good service to my mum and give us, her family, a sense of security
and that she is being cared for.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review form. HRM are very happy that your mum is experiencing a positive service from our wonderful carers. I will ensure that the relevant carers are contacted to let them know of the positive feedback.

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Review of

HRM Homecare Services - Central West

from Patrick G (Client) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, consistently punctual, friendly and attentive.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking time to review our service. I will pass on your kind words to your care team.

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Review of

HRM Homecare Services - Central West

from A P (Brother of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your sister is experiencing quality care from our dedicated support staff.

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Awards / Recognitions (2)

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