Home Care Provider Owned by HRM Homecare Services Ltd in Ayrshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Ayrshire for HRM Homecare Services Ltd are showing below.
View the details of all 3 locations (with 201 reviews) owned by HRM Homecare Services Ltd
HRM Homecare Services Ltd Locations in Ayrshire (1)
HRM Homecare Services - Central West
9.6
63 reviews
75 London Road, Kilmarnock KA3 7BP
"All staff, from carers to management, are so professional and caring. My uncle looks forward to them coming in, always smiling and friendly…" Read all 63 reviews
HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.… Read more about HRM Homecare Services - Central West
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £26.76 / hour
- Live-in Care from £970 / week
HRM Homecare Services Ltd Reviews in Ayrshire (63)
9.5
HRM Homecare Services Ltd has a Group Review Score of 9.5 (9.526) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HRM Homecare Services Ltd must have a Review Score.
Review of
HRM Homecare Services - Central West
from Sarah B (Niece of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff, from carers to management, are so professional and caring. My uncle looks forward to them coming in, always smiling and friendly and very helpful.
Reply from DIANE TINLINE, Director at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from Yvonne M (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very satisfied with the care I receive, as it has always been with care and dignity. The girls are absolutely fantastic, and nothing is too much for them.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from K A (Client) assisted by family/friend published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been using HRM Homecare Services since July 2024, and I am very grateful for the care I receive by their professional team. During their daily visits, they spare no effort in delivering their very best. They are friendly and patient, and most importantly, they know how to treat me with dignity.
I can't thank them enough for the wonderful service they provide.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from K S (Daughter-in-law of Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care package provided by HRM allows my relative to remain safe in their own home. Staff are always friendly and compassionate. We have a regular team, so we recognise who they are and they take time and effort to get to know my relative beyond the care plan basics and are able to recognise and alert
us when things are a bit "off" or not quite right. Office staff are kind and helpful and able to help us make changes to the care plan as needed and support us when medical needs change. Thank you all.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from C T (Wife of Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very happy with the service that HRM Homecare services provided to my husband. In addition to making meals, the carer provided companionship and ensured that my husband was safe and comfortable.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from F W (Sister of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities. Tagtronics App a real bonus to view how visit has gone; feedback and time of entry + leaving.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from I M (Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Could not get better service.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from G H (Son of Client) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The last six month period my mother has had good regular care visits with no issues. Her care works out best when it's the same group of carers and not new faces.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from J C (Sister of Client) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with care given to my brother. The two regular carers have a good relationship with him.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from Gail W (Daughter of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum and I both appreciate all the care, help and support given by you on a daily basis. Your assistance is essential to allow my mum to continue to live at home as independently as she can. It is also a source of comfort to all the family knowing she is receiving such good care.
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Review of
HRM Homecare Services - Central West
from M G (Daughter of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Arrived on morning of Wed 20/11/24 to check on mum as carer left - visibly saw them leave mum's flat. Found mum had been left in wet bed 9.50am no breakfast no fluids and next carer visit was not due until 12.30pm. The app said 'all well 'by carer!
I cleaned, dressed and helped mum up then gave her
I cleaned, dressed and helped mum up then gave her
tea and toast. Had I been unable to drop in that day at that time Mum would have been in wet bed hungry and thirsty for several hours. This is not an isolated incident and has been raised with the Operations Manager. Investigation ongoing.
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Review of
HRM Homecare Services - Central West
from Donald M (Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always on top of their jobs and happy to go the extra mile for clients. Both regular attendees are first class and provide courteous and top service in a pleasant and discreet manner. They are a pleasure to do business with.
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Review of
HRM Homecare Services - Central West
from David J (Client) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find the service generally excellent.
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Review of
HRM Homecare Services - Central West
from M P (Sister-in-law of Client) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff arrive promptly, are friednly and have a very good relationship of trust with the client.
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Review of
HRM Homecare Services - Central West
from L B (Daughter of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always felt that staff working for HRM Homecare have attended to my mother's needs in a caring and respectful manner. I am kept up to date with any issues which might occur. The app is a useful tool as I do not live close to my mum and I know when she was visited by the carers (who and when).
Overall positive experience.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from Mary J (Client) assisted by family/friend published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find my carers to be kind, caring and considerate.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from N S (Client) assisted by family/friend published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very happy with the service provided.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from S B (Daughter of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care.
The carers provide a good service to my mum and give us, her family, a sense of security
The carers provide a good service to my mum and give us, her family, a sense of security
and that she is being cared for.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from Patrick G (Client) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service, consistently punctual, friendly and attentive.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West
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Review of
HRM Homecare Services - Central West
from A P (Brother of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West
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Awards / Recognitions (2)
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