HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP

HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

Group : HRM Homecare Services Ltd

Person in charge: Diane Tinline (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Staff Languages (other than English): Hindi, Polish, Urdu

Fees Guide: From £ 9.60 per half hour

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Inspectorate* Report on HRM Homecare Services - Central West: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.9 (maximum of 10) for HRM Homecare Services - Central West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for HRM Homecare Services - Central West in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.909 for HRM Homecare Services - Central West is calculated as follows: ( (9 Excellents x 5) + (12 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 33 Ratings = 3.909

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for HRM Homecare Services - Central West is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 HRM Homecare Services - Central West has a Review Score of 8.9 (8.909) from 6 Reviews

Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend HRM Homecare Services - Central West?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to HRM Homecare Services - Central West

  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

Good rapport with all the carers.

How likely would you be to recommend HRM Homecare Services - Central West? Extremely Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Value for Money

Average Rating:   3 out of 5

Pleased with the service from HRM. The girls are all pleasant and chat to my mum which she enjoys.

If there is an issue, it would be the variation of the time of the visit, but I understand that it is not possible to come at the same time. If they are going to be later than an hour, a call would be helpful.

How likely would you be to recommend HRM Homecare Services - Central West? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

The review was helpful. I was able to discuss my issues and all issues were noted.

How likely would you be to recommend HRM Homecare Services - Central West? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Value for Money

Average Rating:   3.4 out of 5

I have found the majority of staff go above and beyond to provide the best service for my mother. All staff are very polite and respectful.

How likely would you be to recommend HRM Homecare Services - Central West? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Could not get through the week without the help of the service you provide.

How likely would you be to recommend HRM Homecare Services - Central West? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

The system seems to suffer sometimes from shortages of staff, due to illnesses/holidays etc.
Otherwise, carers seem to take on extra duties due to the above.

How likely would you be to recommend HRM Homecare Services - Central West? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.3 out of 5

Submit a Review for HRM Homecare Services - Central West

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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