HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP
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9.6 63 Reviews
  • HRM Homecare Services - Central West, Kilmarnock
HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.
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Care Provided by HRM Homecare Services - Central West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - Central West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Anna Houston (Operations Director)

HRM Homecare Services - Central West Reviews (63)

9.6

HRM Homecare Services - Central West has a Review Score of 9.6 (9.623) out of 10, based on 21 reviews in the last 2 years.
Over all time HRM Homecare Services - Central West has 63 reviews.

Overall Experience
  • 42
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  • 6
  • 1
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Date Published
  • 63
  • 4
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  • 21
  • 42
Reviewer Connection to HRM Homecare Services - Central West
  • 28
  • 14
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Total of 63, showing 1-20
Review from Sarah B (Niece of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, from carers to management, are so professional and caring. My uncle looks forward to them coming in, always smiling and friendly and very helpful.
Reply from DIANE TINLINE, Director at HRM Homecare Services - Central West

Many thanks for taking the time to compliment the organisation and our staff. I will pass on your compliments to the workers who care for your uncle.Kind regards

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Review from Yvonne M (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care I receive, as it has always been with care and dignity. The girls are absolutely fantastic, and nothing is too much for them.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Just wanted to say a big thank you for leaving us a review online! We really appreciate you taking the time to share your experience-it truly helps us grow and continue doing what we love.Your feedback means a lot, and we're so glad we are able to support you to continue living at home

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Review from K A (Client) assisted by family/friend published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using HRM Homecare Services since July 2024, and I am very grateful for the care I receive by their professional team. During their daily visits, they spare no effort in delivering their very best. They are friendly and patient, and most importantly, they know how to treat me with dignity.
I can't thank them enough for the wonderful service they provide.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you very much for the lovely review. We are delighted that your experience with HRM Homecare. I have passed your compliments to the staff on your behalf.Kind regards

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Review from K S (Daughter-in-law of Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care package provided by HRM allows my relative to remain safe in their own home. Staff are always friendly and compassionate. We have a regular team, so we recognise who they are and they take time and effort to get to know my relative beyond the care plan basics and are able to recognise and alert
us when things are a bit "off" or not quite right. Office staff are kind and helpful and able to help us make changes to the care plan as needed and support us when medical needs change. Thank you all.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

thank you for taking the time to provide HRM with a lovely review, which is greatly appreciated. We will ensure that your kind words are conveyed to the staff .kind regards

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Review from C T (Wife of Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the service that HRM Homecare services provided to my husband. In addition to making meals, the carer provided companionship and ensured that my husband was safe and comfortable.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review form. HRM are delighted with the positive feedback with regard to your husbands carers. Our wonderful carers take pride in providing a quality service. I will ensure the relevant carers are made aware of your positive feedback.

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Review from F W (Sister of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities. Tagtronics App a real bonus to view how visit has gone; feedback and time of entry + leaving.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review form. HRM are delighted that your brother and yourself are experiencing a quality service from HRM. I will pass on your positive feedback to the relevant team.

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Review from I M (Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not get better service.
Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you for taking the time to submit your experience with HRM Homecare and our team. I will pass on the lovely compliments to the workers. Kind regards, Service Manager

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Review from G H (Son of Client) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last six month period my mother has had good regular care visits with no issues. Her care works out best when it's the same group of carers and not new faces.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for filling in the review card. HRM are delighted that your mother is receiving the best care possible from our dedicated carers. I will ensure the relevant carers are aware of your positive feedback.

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Review from J C (Sister of Client) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care given to my brother. The two regular carers have a good relationship with him.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you so much for your positive feedback. I will pass on this feedback to the relevant staff members. The carers take so much pride in providing a high level of care.

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Review from Gail W (Daughter of Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum and I both appreciate all the care, help and support given by you on a daily basis. Your assistance is essential to allow my mum to continue to live at home as independently as she can. It is also a source of comfort to all the family knowing she is receiving such good care.
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Review from M G (Daughter of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Arrived on morning of Wed 20/11/24 to check on mum as carer left - visibly saw them leave mum's flat. Found mum had been left in wet bed 9.50am no breakfast no fluids and next carer visit was not due until 12.30pm. The app said 'all well 'by carer!
I cleaned, dressed and helped mum up then gave her
tea and toast. Had I been unable to drop in that day at that time Mum would have been in wet bed hungry and thirsty for several hours. This is not an isolated incident and has been raised with the Operations Manager. Investigation ongoing.
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Review from Donald M (Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always on top of their jobs and happy to go the extra mile for clients. Both regular attendees are first class and provide courteous and top service in a pleasant and discreet manner. They are a pleasure to do business with.
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Review from David J (Client) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the service generally excellent.
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Review from M P (Sister-in-law of Client) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff arrive promptly, are friednly and have a very good relationship of trust with the client.
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Review from L B (Daughter of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always felt that staff working for HRM Homecare have attended to my mother's needs in a caring and respectful manner. I am kept up to date with any issues which might occur. The app is a useful tool as I do not live close to my mum and I know when she was visited by the carers (who and when).
Overall positive experience.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing our review, I am happy to hear the service is going well. I will pass your thanks onto the team.

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Review from Mary J (Client) assisted by family/friend published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find my carers to be kind, caring and considerate.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing the review card, I will pass on your thanks to your care team.

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Review from N S (Client) assisted by family/friend published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service provided.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM are delighted that you are very happy with the service provided by our wonderful carers and office staff.

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Review from S B (Daughter of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care.
The carers provide a good service to my mum and give us, her family, a sense of security
and that she is being cared for.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review form. HRM are very happy that your mum is experiencing a positive service from our wonderful carers. I will ensure that the relevant carers are contacted to let them know of the positive feedback.

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Review from Patrick G (Client) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, consistently punctual, friendly and attentive.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking time to review our service. I will pass on your kind words to your care team.

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Review from A P (Brother of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your sister is experiencing quality care from our dedicated support staff.

  • Staff
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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for HRM Homecare Services - Central West is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for HRM Homecare Services - Central West is calculated as follows: ( (92 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 122 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - Central West is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 22 Feb 2023
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (9)

Meet the Team (6)

Lynn

Lynn Laughland

Job Title: Chief Executive Officer Joined: 1994

Lynn is the Chief Executive Officer of HRM Homecare Services.


She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Managing Director

Diane is the Managing Director at HRM Homecare Services.

Anna

Anna Houston

Job Title: Director

Anna is one of the Directors at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after Central West and South Lanarkshire.

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Louise Mitchell

Job Title: Care Officer

Louise of one of the Care Officers at HRM Homecare Services.

Frequently Asked Questions about HRM Homecare Services - Central West

What Type of Services does HRM Homecare Services - Central West offer?

HRM Homecare Services - Central West offers Home Care.

How many Carers does HRM Homecare Services - Central West employ?

HRM Homecare Services - Central West employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Central West to verify any information. View our terms and conditions. HRM Homecare Services - Central West has an Enhanced Service - more info.