I have found the majority of staff go above and beyond to provide the best service for my mother.
George C (Son of Client)
Could not get through the week without the help of the service you provide.
L N (Daughter of Client)
The review was helpful. I was able to discuss my issues and all issues were noted.
Michael Gerrard M (Client)
Dependent on the complexity of needs.
These prices are only a guideline, please contact HRM Homecare Services - Central West to find out the exact price for your requirements.
HRM Homecare Services - Central West has a Review Score of 9.6 (9.641) out of 10, based on 22 reviews in the last 2 years. Over all time HRM Homecare Services - Central West has 63 reviews.
Review from H C (Daughter of Client) published on 20 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
If there is an issue, it would be the variation of the time of the visit, but I understand that it is not possible to come at the same time. If they are going to be later than an hour, a call would
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L N (Daughter of Client) published on 29 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cora K (Client) published on 18 September 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.641) out of 10 for HRM Homecare Services - Central West is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.641 for HRM Homecare Services - Central West is calculated as follows: ( (98 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 128 Ratings = 4.641
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for HRM Homecare Services - Central West is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Feb 2023
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Not Assessed
(0) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Chief Executive Officer
Joined: 1994
Lynn is the Chief Executive Officer of HRM Homecare Services.
She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Job Title: Managing Director
Diane is the Managing Director at HRM Homecare Services.
Job Title: Director
Anna is one of the Directors at HRM Homecare Services.
Job Title: Director
Marion is the director of Business Support and Improvement at HRM Homecare Services.
Job Title: Operations Manager
Susie is one of the Operations Managers at HRM Homecare Services, looking after Central West and South Lanarkshire.
Job Title: Care Officer
Louise of one of the Care Officers at HRM Homecare Services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Central West to verify any information. View our terms and conditions. HRM Homecare Services - Central West has an Enhanced Service - more info.
