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HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP
HRM Homecare Services - Central West Logo
HRM Homecare Services - Central West logo
I have found the majority of staff go above and beyond to provide the best service for my mother.George C(Son of Client/Service User)
HRM Homecare Services - Central West, Kilmarnock
Could not get through the week without the help of the service you provide.L N(Daughter of Client/Service User)
HRM Homecare Services - Central West, Kilmarnock
The review was helpful. I was able to discuss my issues and all issues were noted.Michael Gerrard M(Client / Service User)
HRM Homecare Services - Central West, Kilmarnock

HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 30 years. Their aim is to enhance quality of life by providing personalised care & support.

Care Provided by HRM Homecare Services - Central West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

The price(s) shown are provided by the agency. Contact HRM Homecare Services - Central West for full pricing details and T&Cs.

Contact HRM Homecare Services - Central West to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Anna Houston (Operations Director)

HRM Homecare Services - Central West Reviews (66)

9.6

HRM Homecare Services - Central West has a Review Score of 9.6 (9.620) out of 10, based on 18 reviews in the last 2 years. Over all time HRM Homecare Services - Central West has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Cora K (Wife of Client) published on 24 March 2018 Submitted via Postal Card
Overall Experience

Good rapport with all the carers.

Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
Review from George C (Son of Client) published on 17 January 2018 Submitted via Postal Card
Overall Experience

I have found the majority of staff go above and beyond to provide the best service for my mother. All staff are very polite and respectful.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael Gerrard M (Client / Service User) published on 3 January 2018 Submitted via Postal Card
Overall Experience

The review was helpful. I was able to discuss my issues and all issues were noted.

Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
Review from H C (Daughter of Client) published on 20 December 2017 Submitted via Postal Card
Overall Experience

Pleased with the service from HRM. The girls are all pleasant and chat to my mum which she enjoys.

If there is an issue, it would be the variation of the time of the visit, but I understand that it is not possible to come at the same time. If they are going to be later than an hour, a call would be helpful.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from L N (Daughter of Client) published on 29 November 2017 Submitted via Postal Card
Overall Experience

Could not get through the week without the help of the service you provide.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cora K (Client / Service User) published on 18 September 2017 Submitted via Postal Card
Overall Experience
The system seems to suffer sometimes from shortages of staff, due to illnesses/holidays etc.

Otherwise, carers seem to take on extra duties due to the above.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 01 October 2025
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

News (0)

News

There are no news items for HRM Homecare Services - Central West.

Awards / Recognitions (9)

Meet the Team (5)

Lynn Laughland Job Title: Chief Executive Officer Joined: 1994
Lynn Laughland

Lynn is the Chief Executive Officer of HRM Homecare Services.

She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

Diane Tinline Job Title: Managing Director
Diane Tinline

Diane is the Managing Director at HRM Homecare Services.

Anna Houston Job Title: Director
Anna Houston

Anna is one of the Directors at HRM Homecare Services.

Susie Lewis Job Title: Operations Manager
Susie Lewis

Susie is one of the Operations Managers at HRM Homecare Services, looking after Central West and South Lanarkshire.

Louise Mitchell Job Title: Care Officer
Louise Mitchell

Louise of one of the Care Officers at HRM Homecare Services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Central West to verify any information. View our terms and conditions. HRM Homecare Services - Central West has an Enhanced Service - more info.