Loading...

HRM Homecare Services - Central West

75 London Road, Kilmarnock KA3 7BP
HRM Homecare Services - Central West Logo
HRM Homecare Services - Central West logo
I have found the majority of staff go above and beyond to provide the best service for my mother.George C(Son of Client/Service User)
HRM Homecare Services - Central West, Kilmarnock
Could not get through the week without the help of the service you provide.L N(Daughter of Client/Service User)
HRM Homecare Services - Central West, Kilmarnock
The review was helpful. I was able to discuss my issues and all issues were noted.Michael Gerrard M(Client / Service User)
HRM Homecare Services - Central West, Kilmarnock

HRM Homecare Services is an award winning provider of care and support, caring for people in Scotland for over 30 years. Their aim is to enhance quality of life by providing personalised care & support.

Care Provided by HRM Homecare Services - Central West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

The price(s) shown are provided by the agency. Contact HRM Homecare Services - Central West for full pricing details and T&Cs.

Contact HRM Homecare Services - Central West to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Anna Houston (Operations Director)

HRM Homecare Services - Central West Reviews (66)

9.6

HRM Homecare Services - Central West has a Review Score of 9.6 (9.620) out of 10, based on 18 reviews in the last 2 years. Over all time HRM Homecare Services - Central West has 66 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to HRM Homecare Services - Central West
Loading...
Showing 66 reviews matching selected criteria
Review from S B (Daughter of Client) published on 15 February 2024 Submitted via Postal Card
Overall Experience
My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care.

The carers provide a good service to my mum and give us, her family, a sense of security and that she is being cared for.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review form. HRM are very happy that your mum is experiencing a positive service from our wonderful carers. I will ensure that the relevant carers are contacted to let them know of the positive feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Patrick G (Client / Service User) published on 23 January 2024 Submitted via Postal Card
Overall Experience

Excellent service, consistently punctual, friendly and attentive.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking time to review our service. I will pass on your kind words to your care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A P (Brother of Client) published on 22 November 2023 Submitted via Postal Card
Overall Experience

Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your sister is experiencing quality care from our dedicated support staff.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L M (Daughter of Client) published on 7 November 2023 Submitted via Postal Card
Overall Experience

HRM, Thank you! From the office staff to the carers. Everyone has been wonderful for the care and attention that My mum receives. She is treated with dignity and respect as everyone is very caring towards her. She is very happy with the care.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM is delighted that both you and your mum are pleased with the care provided by us. I will pass on your positive feedback to the relevant staff.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Y M (Client / Service User) published on 12 September 2023 Submitted via Postal Card
Overall Experience

I find all staff members excellent and very caring and obliging.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you very much for taking the time to fill in the review card. HRM are delighted that you are receiving good quality of care from our fantastic carers. We will pass on your positive feedback to the relevant carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A O (Client / Service User) published on 15 August 2023 Submitted via Postal Card
Overall Experience

I am happy with the care I receive.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Jacqueline H (Client / Service User) published on 25 May 2023 Submitted via Postal Card
Overall Experience

I am very happy with the care I have received.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for taking the time to fill in the review card. HRM are delighted that you are happy with the service that our staff provides. HRM always strives to ensure that all our service users receive quality of care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robert D (Client / Service User) published on 18 May 2023 Submitted via Postal Card
Overall Experience

I have been having HRM Homecare Services - Central West for a year and am happy with the carers provided. My only complaint is that there is not enough time allocated for the girls to spend time with me. I feel lonely without care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P L (Nephew of Client) published on 4 May 2023 Submitted via Postal Card
Overall Experience

Totally satisfied with all the staff and service.

Reply from Suzette Lewis, Service Manager at HRM Homecare Services - Central West

Thank you for your review and kind words. This is very much appreciated, and wonderful for the staff to know that they are doing a great job.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alistair C (Client / Service User) published on 3 April 2023 Submitted via Postal Card
Overall Experience

Couldn't be better.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for taking the time to complete the review card, I am happy to see you are having a great experience over all from HRM providing the care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Charles B (Son-in-law of Client) published on 6 January 2023 Submitted via Website
Overall Experience

Very efficient service creating a stress-free service for my mother-in-law. The staff are very good, polite, and caring. The service has been very reliable, making sure when staff are off they backfilled efficiently. The payment is easy.

Reply from Claire Graham, Service Manager at HRM Homecare Services - Central West

Thank you for taking the time to review the service. Its great to hear that staff are providing a high standard of care and you are finding the service stress free.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David J (Client / Service User) published on 6 January 2023 Submitted via Website
Overall Experience

Excellent. Kind and gentle support, helpful and conscientious. Usually arrives at a regular time and cannot be faulted in any way. I have nothing else to add to a highly professional service and competent service.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West
Thank you for taken the time to review us.

I am happy to hear you are receiving a high standard of care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Valerie V (Client / Service User) published on 4 January 2023 Submitted via Website
Overall Experience

Both male, personal carers have been first class. Both attend on time and both are friendly and professional. With initial misgivings at 91 years old, of having male personal carers, I was relieved when I met them, as they are so professional.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for your review. I will pass on your thanks to the team who support you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from E G (Daughter of Client) published on 11 October 2022 Submitted via Postal Card
Overall Experience

Dad receives a light service at the moment and he is happy with this. Some aspects of this review don't apply so we have amended it accordingly.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you for your positive feedback. HRM are delighted your father is happy with his care. HRM strive to ensure that every service user has a positive care experience.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A S (Client / Service User) published on 7 October 2022 Submitted via Postal Card
Overall Experience

All carers are very caring and respect my dignity at all times. I would highly recommend your company to others.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West
Thank you for taking the time to complete our review.

I am happy to hear the service you are being provided is at a high standard. I will pass this on to the relevant team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marion B (Daughter of Client) published on 19 September 2022 Submitted via Postal Card
Overall Experience

My mum was a bit apprehensive at the beginning but everything has worked well. She seems quite settled and likes the girls that come in to her.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for completing a review card, I am happy to hear your mum is settling well and is getting on well with the girls who attend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W A (Client / Service User) published on 19 July 2022 Submitted via Postal Card
Overall Experience

Diagnosed with symptoms of heart failure and no longer able to wash my legs and feet and appreciate the services of your carer who calls regardless and washes my feet and legs. had tor report "offended manner" of one of your carers and

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael S (Brother of Client) published on 4 May 2022 Submitted via Postal Card
Overall Experience

I have been with HRM Homecare Services since 2020 and I am satisfied with the service and care that I get. The people that I receive from them is very good and give me 110% 7 days a week. They also go to extreme care helping with me doing different things around the house. I always like having a talk about recent things have done. I appreciate all the people in care group a big thank you to you all.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you your positive feedback. HRM always strive to ensure all our service users are provided with the quality of care they deserve. Your feedback will be passed onto the relevant staff members and manager.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan J (Daughter of Client) published on 26 April 2022 Submitted via Postal Card
Overall Experience
Friendly and efficient carers.
Great having an app and feedback.

Contacted promptly when there was an issue.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - Central West

Thank you for your positive feedback. HRM always strive to ensure all our service users are provided with the quality of care they deserve. Your feedback will be passed on to the relevant staff members and manager.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane B (Daughter of Client) published on 28 March 2022 Submitted via Postal Card
Overall Experience

All carers have attended punctually, have been efficient, polite and, most importantly, kind.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - Central West

Thank you so much for your positive feedback, and for taking the time to fill in the review card. I will pass on your comments to the relevant staff.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 01 October 2025
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

News (0)

News

There are no news items for HRM Homecare Services - Central West.

Awards / Recognitions (9)

Meet the Team (5)

Lynn Laughland Job Title: Chief Executive Officer Joined: 1994
Lynn Laughland

Lynn is the Chief Executive Officer of HRM Homecare Services.

She founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

Diane Tinline Job Title: Managing Director
Diane Tinline

Diane is the Managing Director at HRM Homecare Services.

Anna Houston Job Title: Director
Anna Houston

Anna is one of the Directors at HRM Homecare Services.

Susie Lewis Job Title: Operations Manager
Susie Lewis

Susie is one of the Operations Managers at HRM Homecare Services, looking after Central West and South Lanarkshire.

Louise Mitchell Job Title: Care Officer
Louise Mitchell

Louise of one of the Care Officers at HRM Homecare Services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - Central West to verify any information. View our terms and conditions. HRM Homecare Services - Central West has an Enhanced Service - more info.