HRM Homecare Services - South West

Building Four, Centrum Business Park, Hagmill Road, Coatbridge ML5 4XD

HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

Group : HRM Homecare Services Ltd

Person in charge: Diane Tinline (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 200

Staff Languages (other than English): Polish

Fees Guide: From £ 9.60 per half hour

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Inspectorate* Report on HRM Homecare Services - South West: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.4 (maximum of 10) for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for HRM Homecare Services - South West in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for HRM Homecare Services - South West is calculated as follows: ( (60 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 112 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for HRM Homecare Services - South West is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 HRM Homecare Services - South West has a Review Score of 9.4 (9.429) from 20 Reviews

Average Ratings

  • Excellent
    11
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend HRM Homecare Services - South West?

  • Extremely LIKELY
    13
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to HRM Homecare Services - South West

  • Client / Service User
    9
  • Daughter of Client/Service User
    7
  • Wife of Client/Service User
    2
  • Father of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

Despite several phone calls re: rotas not being given, my mum and dad are still in limbo. They were assured that the one carer who came in would be in all day - this is not happening and is not acceptable! This is upsetting my parents - please get it sorted!

How likely would you be to recommend HRM Homecare Services - South West? Neither Unlikely or Likely

Overall Standard

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Value for Money

Average Rating:   4.5 out of 5

Kelly Murray, Service Manager at HRM Homecare Services - South West responded to this review on 09 Apr 2018:

Concerns were rectified and a weekly schedule is now sent. Unfortunately, due to carers shift patterns, it is not always possible to provide the same carer all day every day but we do aim to provide continuity where we can.

The most annoying gripe, in my opinion, is there is no word to let you know when your times are being changed.

How likely would you be to recommend HRM Homecare Services - South West? Likely

Overall Standard

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Value for Money

Average Rating:   3.8 out of 5

Very good. No complaints.

How likely would you be to recommend HRM Homecare Services - South West? Likely

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Average Rating:   4.4 out of 5

Overall the service provided is great. It would just be better if it could be a wee bit later, and this has been discussed with the manager.

The girls are all lovely and my mum looks forward to seeing them every day. Anytime I have had to phone the office about any issues, it has been dealt with right away in a pleasant manner.

How likely would you be to recommend HRM Homecare Services - South West? Likely

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Average Rating:   3.8 out of 5

The carers who attend me every morning to help with putting on my elastic stockings are very helpful and it is a great help having my lunch prepared. I appreciate very much what they do for me.

How likely would you be to recommend HRM Homecare Services - South West? Likely

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Average Rating:   4.2 out of 5

Staff very polite and helpful, they show a lot of respect and care, I look forward to their visits and attention. All my needs are attended to.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

Friendly, helpful staff who are patient with my dad. Regular staff too which is also good for my dad. Always asking if there is anything that can be done.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

Extremely pleased with this service. All staff are very nice and treat me with dignity and respect at all times. I have no complaints to offer.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

Happy with staff as they are good to get on with. Staff regular. Always ask if needing anything before leaving. Girls treat me with dignity at all times.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

Satisfied with the service provided.

How likely would you be to recommend HRM Homecare Services - South West? Likely

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Average Rating:   3.5 out of 5

All of the persons visiting and attending to mum have been very pleasant, courteous, helpful and attentive.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   4 out of 5

Really pleased with the regular carers that go in which is great for a dementia patient. No faults at all and they do everything really well.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   3.8 out of 5

Overall the service is satisfactory. Regular carers are aware of my needs and need very little advice. New carers have to be told where everything is and how it's to be used. Some of them remember if they return, others need to be guided all the time and show lack of interest. Luckily they are few and far between. Most recently, when my regular carers were on holiday, their replacements were efficient, caring and pleasant. Hopefully, this attitude will continue with new carers.

How likely would you be to recommend HRM Homecare Services - South West? Likely

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Average Rating:   3.7 out of 5

My husband finds the women who come to shower and dress him are very good. They talk to him and joke.
They take care and make him comfortable.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   4.8 out of 5

Can only express appreciation with all of my carers. This covers what I experience daily and feel this is what I feel without hesitation.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

We have found everyone to be really nice and helpful and lots have become more like friends.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   4.6 out of 5

We have been using this company for three years we haven't had any problems to speak of, mum has had the same carers they know mum and mum knows them. They are great with mum if they have any concerns about mum they contact us right away. I would highly recommend this company.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

Carers, on the whole, are cheery, professional and caring.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   4 out of 5

The carer is very nice towards my daughter. She has loads of activities and enjoys her take away food.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are very supportive.

How likely would you be to recommend HRM Homecare Services - South West? Extremely Likely

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Average Rating:   5 out of 5

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