HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
Review Us
9.7 126 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

Show HRM Homecare Services - South West on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Diane Tinline (Director)

HRM Homecare Services - South West Reviews (126)

Total of 126, showing 1-20
9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 126 reviews.

Overall Experience

  • 85
  • 33
  • 5
  • 3
  • 0

Date Published

126
10
10
22
104

Review from M H (Client) published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fine, no problems with carers. Generally very pleased with the package and regular carers absolutely brilliant.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is pleased that our lovely support staff are providing you with the quality of care you deserve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Daughter of Client) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that are assigned to my dad have been great. They have a great relationship with him and have taken time to know what he's interested in and have a chat and some laughs with him
They have also been welcoming and great towards all the family
We have a good way of working and I have a notepad
in the kitchen where they can leave me messages and a shopping list
Nothing is ever a bother for them. My dad was initially embarrassed due to his amputations and having issues with toileting but they have been great at helping him get over that and feeling comfortable

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill in the review card. It is a pleasure to provide your Dad with the care he deserves. HRM are delighted that our fabulous support workers are making him feel comfortable. I will pass on your compliments to the relevant support staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I F (Daughter of Client) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been receiving care from HRM for a few years now, I can't rate them highly enough, the girls do a great job above and beyond at times. I love the continuity, same times same staff team, my dad looks forward to his carers visiting him 4x daily, Office staff are quick to respond if needed,
always found this company to be helpful in every way. My dad is so lucky having them and it puts our minds at ease knowing he is being taken care of to such a high standard

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your Dad is receiving quality care from our dedicated support workers and office staff. I will inform the relevant staff of your positive feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L S (Daughter of Client) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service my dad has had is mainly very good had a couple of hic ups that has all been resolved by the manager and her team of staff Dad has a great bunch of girls coming into him and he feels comfortable with them all sometimes it doesn't show on his part with his Dementia

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill in the review card. Your positive comments will be passed on to the relevant carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Daughter of Client) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care for over a year now. The girls are a great support & couldn't sustain my mum at home without them. They have got to know the family as well as my mum and have got to know my mum & her needs well.
The girls are very pleasant & friendly & also support her needs at the same
time. Good communication with the office staff, and easy to get hold of if you need them. Would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Client) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, would recommend!

Reply from Suzette Lewis, Service Manager at HRM Homecare Services - South West

Thank you for taking the time to provide an excellent review, I will pass your compliments on to the staffkind regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margo T (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided to my mum. All carers are lovely and have built up a relationship with her. All are competent and reliable. No concerns.
The App is a fantastic form of communication which allows my sister and myself how mum is doing 4 times a day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michele O (Daughter of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had carers coming in 4 times a day since being discharged from hospital Nov 24. HRM staff have been first class. The same carers providing care for mum means consistency for mum & this enables carers to get to know mum & address her needs too.
The app is great for family members to review
feedback & also provide feedback/comments.
As a family we can't thank HRM staff enough for the care they provide for mum.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill in the review card. HRM are delighted that your Mum is experiencing the quality of care that she deserves from our wonderful support workers. I will pass on your positive comments to the relevant support staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela S (Daughter of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service we have experienced has been appropriate to the needs of my Dad .
The care officer who did the review was extremely helpful and gave me some advice on equipment that would assist me moving dad on my own. I appreciated his help & realise he went above and beyond for which I am grateful.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feed back. The Care Officers always strive to be as helpful as possible and always ensure that the service users outcomes are met. I will pass on your compliment to the relevant Care Officer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William B (Brother of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have contact numbers for the Carer as my brother lives alone. Very satisfied with the levels of service. In addition I make use of the application provided by the Company which gives me my brothers rota and feedback comments following each visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so great. Make both my parents feel at ease. My mum can be a bit fierce and snappy at times but the girls understand her illness and work with her
Such a reliable service and it puts us at ease knowing that they go in daily. Especially due to my work it's difficult to go regularly and
tend to them.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill out the review card. HRM is delighted that your parents are receiving good care from our fantastic support staff. HRM will ensure the relevant support staff are informed of your positive feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K S (Granddaughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of using HRM's services for around 5 months now and we can't recommend them enough. Every caregiver we have met has been exceptionally friendly and helpful to our family member who receives the care. On top of providing routine physical care, each and every one of them will
find the time to chat to our family member and always leaves a positive impression. Thank you HRM for your wonderful services!

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing our review, I am happy to hear the service is going well. I will pass your thanks onto the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Francis C (Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a great rapport with my regular carers, both morning and afternoon. I look forward to seeing them and they uplift my spirits. I have requested additional times with my regular carers and if this can be met that would be perfect. I also have good relations with the office staff who can be very
accommodating.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that you are having a positive experience with the care that you are receiving from our dedicated team both out in the field and in the office.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet M (Daughter of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy with the service provided.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM appreciates your positive feedback. We will ensure that the relevant support staff are made aware of your comment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is provided with excellent care. HRM Homecare Services and staff are always friendly and helpful. Staff are trustworthy and very professional. The family overall has established a good, warming relationship with staff.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill out the review card. HRM are delighted that your mum is receiving excellent care from our wonderful carers. We will ensure that the relevant carers are made aware of your positive comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather receives great care from the carers. Communication is great and they inform us with all relevant information. Having the app really helps to keep us informed at all times. My stepfather is happy with all the carers that visit him.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. HRM are delighted that your stepfather is experiencing great care from the carers. I will ensure that the relevant carers are informed of the feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret P (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are truly wonderful and caring, this month would have had 5 stars, if it wasn't for one incident where there was a delay.
I wish I could name all the staff as they are very caring and friendly towards my mum, also when she can do things they enable her to do these.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review, I am happy to hear Mum has a good relationship with her team who attend. Please accept my apologies for the delay, sometimes delays cannot be helped.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela D (Mother of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the assistance my son receives. Carers are great and attentive to his needs and are always pleasant and helpful as he can be stubborn and lazy at times due to brain damage, they treat him well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank your carers enough for how well they have treated my dad. He feels very well cared for, as do I. I feel very well kept up to date with his care and if I've forgotten to get anything for him a wee note is always left. Thank you so much for everything you do for us.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your dad is having a positive experience with the carers. I will ensure that the relevant carers are informed of your positive feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sophie M (Granddaughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company, keep in contact with you and keep you up to date with everything and how things are going, carers look after client very well always have a chat with her and make sure she is okay.

Reply from Suzette Lewis, Operations Manager at HRM Homecare Services - South West

Thank you for taking the time to review our service. Your feedback is reassuring and we are delighted that you are satisfied with the care and support provided. I will pass on your kind words to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

No image found

Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.

No image found

Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.

No image found

Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

No image found

Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.

No image found

Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

No image found

Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

No image found

Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

No image found

Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.

No image found

Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

No image found

Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

Frequently Asked Questions about HRM Homecare Services - South West

What Type of Services does HRM Homecare Services - South West offer?

HRM Homecare Services - South West offers Home Care.

How many Carers does HRM Homecare Services - South West employ?

HRM Homecare Services - South West employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.