HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.7 126 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Diane Tinline (Director)

HRM Homecare Services - South West Reviews (126)

Total of 126, showing 21-40
9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 126 reviews.

Overall Experience

  • 85
  • 33
  • 5
  • 3
  • 0

Date Published

126
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104

Review from Fiona H (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are happy with the services provided by HRM Homecare. They are friendly, helpful and easy to contact. The app is particularly helpful as we can all see what is happening at the same time.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete the online review. I am happy to hear the service is going well.

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Review from Anna M (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the service she receives. The carers visit at regular times and are helpful and caring. My mother likes the continuity of care she receives from carers she knows and trusts.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review online, we appreciate the positive feedback, I will feedback to the care team.

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Review from Amanda F (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve very happy with the care my mother receives on a daily basis while I’m at work. The staff are very friendly and have made my Mother’s Day to day life a little easier and for that I’m very grateful.

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Review from Theresa C (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers I have at the moment are very caring, polite and efficient, also very observant. There have been carers in the past where I have had to ask to do things - Have been not observant - leaving draws open after use - creams and things lying on the floor. I have found lack of communication with
management poor

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Review from Marion M (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer’s come in three times a day and are very helpful, they are very good. If you ask them to do something for you if it is possible, they will do it. They are superb they do what they do they come at a good time in the morning and at nighttime.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted with such positive feedback about your experience with your carers. HRM will ensure that the relevant staff are notified with the positive comments.

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Review from M K (Client) assisted by family/friend published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mixed review - some very good carers and other carers who do not care. some carers do not seem to know their responsibilities and others seem to suit themselves about the times of visits.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thanks for taking time to complete our review card.
We will monitor times and tasks, if you have any more concerns please contact the office and speak with your Co-ordinator.

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Review from Maureen K (Sister of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of service provided. This means my sister can stay in her own home which she couldn't do otherwise. The carers who come in are warm, friendly and empathic. They go above and beyond. Thank you.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete our review card, I will pass on your comments to the team who support your sister.

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Review from Kari G (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HRM Homecare Services - South West office/admin staff and the carers are always very accommodating. Taking on board feedback and additional requests. My mum appreciates her carers who all have a friendly manner and complete all requested tasks. I particularly like the tag system to check the carers
feedback and updates. This is very reassuring.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your kind feedback, I am happy to hear your mums service is going well. I will pass on the thanks to the relevant team

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Review from C C (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the five-plus years, my mum has utilised HRM Homecare Services, the staff who provide direct, hands-on care are excellent. Compassionate, caring, friendly, helpful staff who have my mum's interests and care at the heart of their work. Sadly, the continued poor communication and interactions from
local office/staff based here remain a bugbear and have never really improved. Such a shame that the office/management layer lets down the excellent direct care given.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for completing the review card. HRM are delighted that you have given such positive feedback to the staff that provides your mum's care. HRM are disappointed that you feel the office has let you down. Can you give the office a call and hopefully we can resolve any issues that you may have.

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Review from H K (Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, lovely carers.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive comment and taking the time to fill in the review card. I will ensure the support staff are made aware of your lovely comment.

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Review from J S (Son of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my mother on four occasions each day are friendly, appear most helpful and treat Mum with respect whilst carrying out their duties of care. Not all, but most, provide a full update on the visit which I can see from the app. We have a whiteboard for any updates or requirements and
the carers regularly use them for any incidents of note or shopping requirements, more importantly they will regularly phone one of the family if anything requires immediate action. As a family, we are grateful for the care and attention my mother receives and the knowledge that her medication is being provided at the proper intervals and she is eating regularly.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thanks for your feedback, I will pass on your feedback to the team.

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Review from A M (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service provided. The carer who comes in the morning is always at a time which suits my dad, he also comes in the evening at a time which suits my dad. The carer also takes the time to spend a few minutes chatting which my dad appreciates.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM are delighted that your father is experiencing good quality care from our dedicated and empathic support staff. I will ensure that the support staff are made aware of your positive feedback.

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Review from Helen M (Daughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main, very happy with my 91-year-old mum's carers. The majority are extremely attentive to my mum and are extremely caring and thoughtful. There is one carer, however, who cannot cook and does the minimum she has to do. She is very rough and is often in and out in five minutes. My mum won't let
her wash her due to her being rough and rushing her. Mum has even had to show her how to make a sandwich! Such a shame as the other carers are angels.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for completing the review card. HRM sincerely apologise that you are having a negative experience with a particular support worker. Can you call our office on 01236 429 859 to resolve this issue.

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Review from S M (Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff, friendly, caring, efficient and helpful. Keeping to time and consistency of personnel is very important to me. Privately purchased cleaning services really help me to live in my home. Thank you.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review.
I am really happy to hear our services are helping you to continue to live happily within your own home.
I will pass your thanks on to the team.

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Review from Sarah H (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visiting my parents are always very friendly, helpful and respectful towards them. I am very grateful that they visit my parents three times a day to help with medications and if they have any concerns during their visit I am given a call straight away.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taken the time to complete our online card.
I will pass the positive feedback onto the team who support your mum.

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Review from Alison B (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was going well but lately but the carer stopped prompting Mum to take her medication. As she has dementia, this means she stops taking it. The care plan details the requirements but visits are so short they are in and out without ever checking.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for filling in the review card. A Care Officer will be in contact immediately to arrange a care review. I will notify the Service Manager for this service.

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Review from Margaret M (Daughter of Client) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls who look after my mum goes above and beyond the job. They care for my mum so much. My mother speaks of them highly and personally, I don't know what I would do if there wasn't so much care. I don't need to worry about the standard of care she is receiving. 5 *

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your review. It is lovely to hear the positive impact that care at home has had on your mum, I will pass this on to the team who support her.

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Review from Michaela P (Granddaughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with the service my gran is getting. The care staff are very kind and show respect when in her home and the support staff and management are reachable and helpful. The app is great for families.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM are delighted that your Gran is having a positive experience, and the care staff are ensuring your Grans needs are being met. I will ensure that the support staff are informed of your lovely feedback.

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Review from John R (Brother of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it is early days in the care of my brother, so far, everything has been very professional and caring. Hopefully, this will continue, which I am sure it will. The staff explained everything to us very clearly.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review online. I am so happy to hear the service is going well so far. I will pass this on to the team who support your brother.

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Review from A W (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are totally satisfied with the service they are given. Staff are always polite and friendly and put my Dad at ease. Management team regularly contact our family checking if we are all happy with the service and if anything has changed, regarding my Dad's needs.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taken the time to complete our review card, I am happy to hear the service we provide is going well and having a positive outcome. I will pass the feedback onto the support team.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Awards / Recognitions (11)

Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.

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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.

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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.

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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.