HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.7 127 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.
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Care Provided by HRM Homecare Services - South West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Diane Tinline (Managing Director)

HRM Homecare Services - South West Reviews (127)

9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.696) out of 10, based on 23 reviews in the last 2 years.
Over all time HRM Homecare Services - South West has 127 reviews.

Overall Experience
  • 85
  • 34
  • 5
  • 3
  • 0
Date Published
  • 127
  • 11
  • 11
  • 23
  • 104
Reviewer Connection to HRM Homecare Services - South West
  • 56
  • 34
  • 11
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 127, showing 121-127
Review from Ann M (Daughter of Client) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the persons visiting and attending to mum have been very pleasant, courteous, helpful and attentive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine M (Daughter of Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using this company for three years we haven't had any problems to speak of, mum has had the same carers they know mum and mum knows them. They are great with mum if they have any concerns about mum they contact us right away. I would highly recommend this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Isobel W (Wife of Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband finds the women who come to shower and dress him are very good. They talk to him and joke.
They take care and make him comfortable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jessiie B (Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can only express appreciation with all of my carers. This covers what I experience daily and feel this is what I feel without hesitation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June M (Sister of Client) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers, on the whole, are cheery, professional and caring.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dave M (Father of Client) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is very nice towards my daughter. She has loads of activities and enjoys her take away food.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret W (Wife of Client) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very supportive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (9)

Lynn

Lynn Laughland MBE

Job Title: CEO Joined: 1994

Lynn is the CEO of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children, and as such, she named the company after them (HRM - Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994, and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Managing Director

Diane is Managing Director for HRM Homecare Services

Anna

Anna Houston

Job Title: Director of Operations Joined: 2021

Anna is one of the Directors of Operations at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.