Loading...

HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
Review Us Website
HRM Homecare Services - South West Logo
Jobs
HRM Homecare Services - South West logo
I am really happy with the support and care I have been receiving from HRM Homecare servicesBrian R(Client / Service User)
HRM Homecare Services - South West, Glasgow
Overall I always have a pleasant experience. Staff are always friendly, helpful andE D(Client / Service User)
HRM Homecare Services - South West, Glasgow
Staff very polite and helpful, they show a lot of respect and care, I look forward toAgnes M(Client / Service User)
HRM Homecare Services - South West, Glasgow

With over 30 years of experience, HRM Homecare Services delivers award-winning care and support throughout Scotland. Their mission is to enrich lives by offering personalised services designed around each individual’s needs.

Care Provided by HRM Homecare Services - South West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.
The price(s) shown are provided by the agency. Contact HRM Homecare Services - South West for full pricing details and T&Cs.

Contact HRM Homecare Services - South West to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Diane Tinline (Managing Director)

HRM Homecare Services - South West Reviews (142)

Submit Review
9.8

HRM Homecare Services - South West has a Review Score of 9.8 (9.761) out of 10, based on 30 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 142 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to HRM Homecare Services - South West
Loading...
Showing 142 reviews matching selected criteria
Review from Brian R (Client / Service User) published on 13 December 2018 Submitted via Postal Card
Overall Experience

I am really happy with the support and care I have been receiving from HRM Homecare services. The carers are really friendly and treat me with dignity. Since my wife passed away in August, they have been very supportive and I look forward to their visits each day.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Martin C (Husband of Client) published on 13 August 2018 Submitted via Postal Card
Overall Experience

I find all staff are conscientious. I am satisfied with their support. I understand it must be difficult to keep to a timetable, being understaffed and some unforeseen circumstances. That is my only issue, time for your staff to complete their duties.

Reply from Kelly Murray, at HRM Homecare Services - South West

Thank you so much for reviewing our service. Unfortunately the time allocated to complete tasks is not something we are responsible for this is down to the local authority however we can certainly look into this now it has been brought to our attention.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D W (Daughter of Client) published on 20 June 2018 Submitted via Postal Card
Overall Experience

Despite several phone calls re: rotas not being given, my mum and dad are still in limbo. They were assured that the one carer who came in would be in all day - this is not happening and is not acceptable! This is upsetting my parents - please get it sorted!

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Concerns were rectified and a weekly schedule is now sent. Unfortunately, due to carers' shift patterns, it is not always possible to provide the same carer all day every day but we do aim to provide continuity where we can.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Samuel L (Client / Service User) published on 20 June 2018 Submitted via Postal Card
Overall Experience

The most annoying gripe, in my opinion, is there is no word to let you know when your times are being changed.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

We do advise if times are being changed as your needs are very important to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joan C (Client / Service User) published on 8 June 2018 Submitted via Postal Card
Overall Experience

Very good service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E D (Client / Service User) published on 5 June 2018 Submitted via Postal Card
Overall Experience

Overall I always have a pleasant experience. Staff are always friendly, helpful and communicate clearly. They are very punctual and listen clearly to my needs. I am very pleased.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joyce F (Daughter of Client) published on 14 November 2017 Submitted via Postal Card
Overall Experience

Overall the service provided is great. It would just be better if it could be a wee bit later, and this has been discussed with the manager.

The girls are all lovely and my mum looks forward to seeing them every day. Anytime I have had to phone the office about any issues, it has been dealt with right away in a pleasant manner.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from William B (Client / Service User) published on 14 November 2017 Submitted via Postal Card
Overall Experience

Very good. No complaints.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Ella J (Client / Service User) published on 17 October 2017 Submitted via Postal Card
Overall Experience

The carers who attend me every morning to help with putting on my elastic stockings are very helpful and it is a great help having my lunch prepared. I appreciate very much what they do for me.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Agnes M (Client / Service User) published on 17 October 2017 Submitted via Postal Card
Overall Experience

Staff very polite and helpful, they show a lot of respect and care, I look forward to their visits and attention. All my needs are attended to.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cara L (Daughter of Client) published on 17 October 2017 Submitted via Postal Card
Overall Experience

Friendly, helpful staff who are patient with my dad. Regular staff too which is also good for my dad. Always asking if there is anything that can be done.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bridget K (Client / Service User) published on 10 October 2017 Submitted via Postal Card
Overall Experience

Happy with staff as they are good to get on with. Staff regular. Always ask if needing anything before leaving. Girls treat me with dignity at all times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from I G (Client / Service User) published on 10 October 2017 Submitted via Postal Card
Overall Experience

Extremely pleased with this service. All staff are very nice and treat me with dignity and respect at all times. I have no complaints to offer.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon C (Daughter of Client) published on 19 September 2017 Submitted via Postal Card
Overall Experience

Really pleased with the regular carers that go in which is great for a dementia patient. No faults at all and they do everything really well.

Staff
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
No Rating
Review from Richard P (Client / Service User) published on 18 September 2017 Submitted via Postal Card
Overall Experience

Satisfied with the service provided.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ann M (Daughter of Client) published on 14 September 2017 Submitted via Postal Card
Overall Experience

All of the persons visiting and attending to mum have been very pleasant, courteous, helpful and attentive.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Catherine M (Daughter of Client) published on 13 September 2017 Submitted via Postal Card
Overall Experience

We have been using this company for three years we haven't had any problems to speak of, mum has had the same carers they know mum and mum knows them. They are great with mum if they have any concerns about mum they contact us right away. I would highly recommend this company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Isobel W (Wife of Client) published on 13 September 2017 Submitted via Postal Card
Overall Experience
My husband finds the women who come to shower and dress him are very good. They talk to him and joke.

They take care and make him comfortable.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Jessiie B (Client / Service User) published on 13 September 2017 Submitted via Postal Card
Overall Experience

Can only express appreciation with all of my carers. This covers what I experience daily and feel this is what I feel without hesitation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from June M (Sister of Client) published on 1 September 2017 Submitted via Postal Card
Overall Experience

Carers, on the whole, are cheery, professional and caring.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 25 February 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Very Good

    (5)

  • How good is our staff team?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

News (0)

News

There are no news items for HRM Homecare Services - South West.

Awards / Recognitions (11)

Meet the Team (6)

Lynn Laughland MBE Job Title: CEO Joined: 1994
Lynn Laughland MBE

Lynn is the CEO of HRM Homecare Services.

Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children, and as such, she named the company after them (HRM - Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994, and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Diane Tinline Job Title: Managing Director
Diane Tinline

Diane is Managing Director for HRM Homecare Services
Anna Houston Job Title: Director of Operations Joined: 2021
Anna Houston

Anna is one of the Directors of Operations at HRM Homecare Services.
Kelly Murray Job Title: Service Manager
Kelly Murray

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.
Rhona Skene Job Title: Service Manager
Rhona Skene

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.
Susie Lewis Job Title: Operations Manager
Susie Lewis

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.