I am really happy with the support and care I have been receiving from HRM Homecare services
Brian R (Client)
Overall I always have a pleasant experience. Staff are always friendly, helpful and
E D (Client)
Staff very polite and helpful, they show a lot of respect and care, I look forward to
Agnes M (Client)
Dependent on the complexity of needs.
These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.
HRM Homecare Services - South West has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 126 reviews.
Review from Catherine M (Daughter of Client) published on 13 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Isobel W (Wife of Client) published on 13 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jessiie B (Client) published on 13 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from June M (Sister of Client) published on 1 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dave M (Father of Client) published on 1 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret W (Wife of Client) published on 1 September 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.725) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.725 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jan 2025
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Not Assessed
(0) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Managing Director
Joined: 1994
Lynn is the Managing Director of HRM Homecare Services.
Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Job Title: Director
Diane is one of the Directors of Operations at HRM Homecare Services.
Job Title: Director
Anna is one of the Directors of Operations at HRM Homecare Services.
Job Title: Director
Marion is the director of Business Support and Improvement at HRM Homecare Services.
Job Title: Operations Manager
Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.
Job Title: Service Manager
Kelly is one of the Service Managers in South West, looking after North Lanarkshire.
Job Title: Service Manager
Rhona is one of the Service Managers in South West, looking after South Lanarkshire.
Job Title: Operations Manager
Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.
Job Title: Wellness Manager
Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.
Job Title: Senior Care Officer
Suzanne is the Senior Care Officer at HRM Homecare Services.
Job Title: Senior Care Co-ordinator
Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.
