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HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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I am really happy with the support and care I have been receiving from HRM Homecare servicesBrian R(Client / Service User)
HRM Homecare Services - South West, Glasgow
Overall I always have a pleasant experience. Staff are always friendly, helpful andE D(Client / Service User)
HRM Homecare Services - South West, Glasgow
Staff very polite and helpful, they show a lot of respect and care, I look forward toAgnes M(Client / Service User)
HRM Homecare Services - South West, Glasgow

With over 30 years of experience, HRM Homecare Services delivers award-winning care and support throughout Scotland. Their mission is to enrich lives by offering personalised services designed around each individual’s needs.

Care Provided by HRM Homecare Services - South West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.
The price(s) shown are provided by the agency. Contact HRM Homecare Services - South West for full pricing details and T&Cs.

Contact HRM Homecare Services - South West to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Diane Tinline (Managing Director)

HRM Homecare Services - South West Reviews (142)

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9.8

HRM Homecare Services - South West has a Review Score of 9.8 (9.761) out of 10, based on 30 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from David D (Client / Service User) published on 15 September 2020 Submitted via Postal Card
Overall Experience

Fantastic, carers are very nice and accommodating. The only thing wrong is the time of arrival in the morning is meant to be here at ten, but not arriving till 12 noon.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

On speaking to our service user he did confirm that the variation to his morning time was a one-off when his scheduled support worker was held up at an emergency at the home of her previous service user. He appreciates and understands this couldn't be helped and he confirmed he is extremely happy with his carers, times and the services we provide.

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Review from Duncan M (Son of Client) published on 21 July 2020 Submitted via Postal Card
Overall Experience

Excellent care workers attend to my mother's requirements. Any issues they leave small notes where I deal with any issues.

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Review from J M (Daughter of Client) published on 15 June 2020 Submitted via Postal Card
Overall Experience

My dad has only been receiving this care for a month so can only base it on care so far. All the girls have been friendly. Anything you ask they have supported on the matter if they can.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Great to hear our service is so greatly valued and the work we do is appreciated.

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Review from Geoff S (Son of Client) published on 29 January 2020 Submitted via Postal Card
Overall Experience

My mother is very happy with the carers and the support they give.

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Review from B B (Son of Client) published on 11 November 2019 Submitted via Postal Card
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Agreed service delivered daily to a good standard.

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Review from M N (Client / Service User) published on 25 October 2019 Submitted via Postal Card
Overall Experience

I am delighted with the care and review meetings.

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Review from G G (Son of Client) published on 4 October 2019 Submitted via Postal Card
Overall Experience

To date, the service has been excellent. It has helped both my Dad and the family in a major way with the current care being provided. Things are becoming more difficult as time goes on and we are hopeful of further assistance being provided by HRM due to their input to date.

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Review from M P (Niece of Client) published on 20 September 2019 Submitted via Postal Card
Overall Experience

Carers have built up a relationship with my Uncle and treat him with dignity and respect. They all ensure he is fed well and provide gentle encouragement regarding personal hygiene. The shopping service is a real lifesaver for us.

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Review from A G (Son of Client) published on 18 September 2019 Submitted via Postal Card
Overall Experience

My father is happy with his overall experience with HRM. Consistency of carers is his main concern and that is ok most of the time. He has no real issues with HRM and likes the care staff very much.

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Review from M H (Client / Service User) published on 4 September 2019 Submitted via Postal Card
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Happy with the care provided.

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Review from M C (Sister of Client) published on 4 September 2019 Submitted via Postal Card
Overall Experience

Satisfied with the care provided.

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Review from Anne C (Daughter of Client) published on 23 August 2019 Submitted via Postal Card
Overall Experience
Mum finds the carers are all friendly and cheerful. Keen to offer help where it is needed. They are all happy to chat with north of us, especially when some help or reassurance is needed.

She is happy and relaxed with her carers. She needs continuity.

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Review from Hugh C (Client / Service User) published on 22 August 2019 Submitted via Postal Card
Overall Experience
I have been using Homecare Services for approximately 2 years and 6 months and I am very satisfied. With the care which has been provided. I appreciate the continuity of two carers who visit me on different days of each week on a rota system.

I am disabled and for the most part, housebound. They each help me with any household chores and I thoroughly enjoy a chat and share the humorous side of family life, which acts better than any medication. I look forward to my visits from each carer on the morning visits, who provide a valuable service.

Reply from Kelly Murray, at HRM Homecare Services - South West

Great to hear our service is so greatly valued.

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Review from Sheena T (Client / Service User) published on 13 August 2019 Submitted via Postal Card
Overall Experience

Present carers are pleasant and very capable. Queries to the office have been dealt with in an efficient manner. I do, however, find the constant turnover of staff so difficult to cope with - although lately, things seem to be improving.

Reply from Kelly Murray, at HRM Homecare Services - South West

As in all jobs we do get people that want to move onto pastures new and unfortunately all don't give us the proper notice to allow us time to fill the positions. We do try to keep continuity with all our services where we can even if its just for a short time until we recruit the right people for the role.

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Review from Jessica P (Client / Service User) published on 11 August 2019 Submitted via Postal Card
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I am pleased with the carers assisting with my bath.

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Review from Jean M (Client / Service User) published on 26 July 2019 Submitted via Postal Card
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Service very good.

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Review from Colin T (Son of Client) published on 18 July 2019 Submitted via Postal Card
Overall Experience

The care providers are excellent in every regard. They have extended my Mums ability to live an independent life. They are courteous and caring in their visits.

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Review from John M (Son of Client) published on 18 July 2019 Submitted via Postal Card
Overall Experience

Service is good, mother is happy with it and the review procedure is good.

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Review from Karen R (Client / Service User) published on 28 June 2019 Submitted via Postal Card
Overall Experience

Good, friendly staff, need them for help and chat which helps my mood lots.

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Review from Stephen S (Husband of Client) published on 28 June 2019 Submitted via Postal Card
Overall Experience

Our carers are very good with my wife, would be very happy with continuing with our carers as we have been well looked after by them.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 25 February 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Very Good

    (5)

  • How good is our staff team?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

News (0)

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Awards / Recognitions (11)

Meet the Team (6)

Lynn Laughland MBE Job Title: CEO Joined: 1994
Lynn Laughland MBE

Lynn is the CEO of HRM Homecare Services.

Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children, and as such, she named the company after them (HRM - Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994, and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Diane Tinline Job Title: Managing Director
Diane Tinline

Diane is Managing Director for HRM Homecare Services
Anna Houston Job Title: Director of Operations Joined: 2021
Anna Houston

Anna is one of the Directors of Operations at HRM Homecare Services.
Kelly Murray Job Title: Service Manager
Kelly Murray

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.
Rhona Skene Job Title: Service Manager
Rhona Skene

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.
Susie Lewis Job Title: Operations Manager
Susie Lewis

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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