HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.7 126 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Diane Tinline (Director)

HRM Homecare Services - South West Reviews (126)

Total of 126, showing 101-120
9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 126 reviews.

Overall Experience

  • 85
  • 33
  • 5
  • 3
  • 0

Date Published

126
10
10
22
104

Review from Colin T (Son of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care providers are excellent in every regard. They have extended my Mums ability to live an independent life. They are courteous and caring in their visits.

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Review from John M (Son of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good, mother is happy with it and the review procedure is good.

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Review from Karen R (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, friendly staff, need them for help and chat which helps my mood lots.

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Review from Stephen S (Husband of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are very good with my wife, would be very happy with continuing with our carers as we have been well looked after by them.

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Review from Brian R (Client) assisted by family/friend published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the support and care I have been receiving from HRM Homecare services. The carers are really friendly and treat me with dignity. Since my wife passed away in August, they have been very supportive and I look forward to their visits each day.

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Review from Martin C (Husband of Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff are conscientious. I am satisfied with their support. I understand it must be difficult to keep to a timetable, being understaffed and some unforeseen circumstances. That is my only issue, time for your staff to complete their duties.

Reply from Kelly Murray at HRM Homecare Services - South West

Thank you so much for reviewing our service. Unfortunately the time allocated to complete tasks is not something we are responsible for this is down to the local authority however we can certainly look into this now it has been brought to our attention.

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Review from D W (Daughter of Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite several phone calls re: rotas not being given, my mum and dad are still in limbo. They were assured that the one carer who came in would be in all day - this is not happening and is not acceptable! This is upsetting my parents - please get it sorted!

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Concerns were rectified and a weekly schedule is now sent. Unfortunately, due to carers' shift patterns, it is not always possible to provide the same carer all day every day but we do aim to provide continuity where we can.

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Review from Samuel L (Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most annoying gripe, in my opinion, is there is no word to let you know when your times are being changed.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

We do advise if times are being changed as your needs are very important to us.

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Review from Joan C (Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from E D (Client) assisted by family/friend published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I always have a pleasant experience. Staff are always friendly, helpful and communicate clearly. They are very punctual and listen clearly to my needs. I am very pleased.

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Review from Joyce F (Daughter of Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the service provided is great. It would just be better if it could be a wee bit later, and this has been discussed with the manager.


The girls are all lovely and my mum looks forward to seeing them every day. Anytime I have had to phone the office about any issues, it has been dealt with

right away in a pleasant manner.

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Review from William B (Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. No complaints.

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Review from Ella J (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who attend me every morning to help with putting on my elastic stockings are very helpful and it is a great help having my lunch prepared. I appreciate very much what they do for me.

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Review from Agnes M (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very polite and helpful, they show a lot of respect and care, I look forward to their visits and attention. All my needs are attended to.

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Review from Cara L (Daughter of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff who are patient with my dad. Regular staff too which is also good for my dad. Always asking if there is anything that can be done.

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Review from Bridget K (Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with staff as they are good to get on with. Staff regular. Always ask if needing anything before leaving. Girls treat me with dignity at all times.

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Review from I G (Client) assisted by family/friend published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with this service. All staff are very nice and treat me with dignity and respect at all times. I have no complaints to offer.

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Review from Sharon C (Daughter of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with the regular carers that go in which is great for a dementia patient. No faults at all and they do everything really well.

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Review from Richard P (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the service provided.

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Review from Ann M (Daughter of Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the persons visiting and attending to mum have been very pleasant, courteous, helpful and attentive.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Awards / Recognitions (11)

Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.

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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.

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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.

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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

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