HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.7 136 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.
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Care Provided by HRM Homecare Services - South West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Contact HRM Homecare Services - South West to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact HRM Homecare Services - South West to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Diane Tinline (Managing Director)

HRM Homecare Services - South West Reviews (136)

9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.728) out of 10, based on 30 reviews in the last 2 years.
Over all time HRM Homecare Services - South West has 136 reviews.

Overall Experience
  • 92
  • 36
  • 5
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Date Published
  • 136
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Reviewer Connection to HRM Homecare Services - South West
  • 59
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Total of 136, showing 81-100
Review from Margaret W (Sister of Client) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has nearly always lived on his own and has been very independent. He now has health issues and found it very difficult to accept that the time has come for a little help.
He is set in his ways so reluctantly accepted a Homecare visit once a day and now looks forward to seeing them.
Everyone
is really cheery and helpful.
He now needs more support and we are both really glad that HRM Homecare is available.
I have tried to step in and muddle through but it is becoming more difficult.
Homecare contacted me and discussed extra support as they know the help available and his individual needs.
I realise he needs professional help and that is exactly the service HRM Homecare provides.
We both have every confidence in HRM Homecare making a big difference in both our lives.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestThank you for taking the time to fill in the review card. HRM are delighted to be able to provide quality care to your brother. Your feedback is very much appreciated.
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Review from A G (Sister of Client) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently had a very good service in highlighting concerns to me about my sister, just what was needed. Thank you.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestThank you very much for your positive feedback. HRM Homecare is highly committed to providing the very best care to your sister.
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Review from Anna N (Daughter of Client) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a great relationship with HRM Homecare services. Any issues are dealt with swiftly. Great staff in the office and care staff are amazing with my dad.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestThank you for your review, we are delighted to be able to provide your dad with a high standard of care, your feedback is very much appreciated.
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Review from Rita O (Daughter of Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestThank you very much for your positive feedback. It is much appreciated that you have taken the time to fill in the form. I will ensure the relevant staff are informed of your kind response.
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Review from C C (Daughter of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The carers who come in to my mum are fantastic, caring, compassionate and professional. They communicate well and mum clearly enjoys the chat as well as being aided to be as independent as possible. The manager however lets this service down, as always. Lack of communication, organisation and planning.
Would not choose the company but would do so for the carers.
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Review from E J (Father of Client) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at the care my son receives and he is happy with them. They make sure he is okay and talk to him about what they are doing.
Reply from Kelly Murray, Service Manager at HRM Homecare Services - South WestThank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
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Review from T Q (Husband of Client) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first the pattern of support took time to settle. The staff care workers are friendly, helpful and flexible in adapting to limitations of our house. They have built a bond of trust with my wife and myself and are sensitive to our situation.
Reply from Kelly Murray, Service Manager at HRM Homecare Services - South WestThank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
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Review from L F (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are focused on delivering person-centred care, ensuring all mum's needs are met and anticipated. Mum says they are all angels!
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestThank you very much for taking the time to fill in the review form, and for your positive comments. HRM always endeavour to deliver quality of care to all our service users. We are delighted that your Mum is happy with her care and I will inform the support staff of your positive feedback.
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Review from Wilma C (Daughter of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the service provided. The only comment I can make is when carers are called to an emergency, there should be someone to cover their round while away. This happened to my mother last week, she didn't receive any care in the morning. She called the office but as she is quite deaf she didn't
understand what was being said, hopefully, this won't happen again. Her carers came at lunchtime to explain and apologize for not coming in the morning. That's my only complaint.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestHRM can only apologize for your mother not receiving a service on that particular morning. We will ensure that this never happens again. We appreciate your feedback and are addressing your concerns with regard to emergency cover.
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Review from Margaret C (Daughter of Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have received great service from all the carers looking after my mum. Very caring and tolerant. Office staff are also great I’ve emailed a few times about some concerns about my mum and I have had immediate response with solution or suggestions. I’ve also noticed that recently there is more continuity
of carers which is great because they get to know my mum better and that is helpful.
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Review from F M (Daughter of Client) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are great with Mum.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South WestThank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
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Review from Marjory M (Daughter of Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my Mother happy every day, she loves the care workers coming into her home.
Reply from Marion Elder, Business Support and Improvement at HRM Homecare Services - South WestThank you for your very positive feedback. It means a lot to HRM and our care workers.
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Review from C G (Daughter of Client) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round.
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Review from S M (Daughter of Client) assisted by family/friend published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Girls helping are very good. Have a chat with me while helping with my shower.
I don't like it when my times get changed - I like a shower at 9.30 as it helps prepare me for the weekend.
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Review from David D (Client) assisted by family/friend published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, carers are very nice and accommodating. The only thing wrong is the time of arrival in the morning is meant to be here at ten, but not arriving till 12 noon.
Reply from Kelly Murray, Service Manager at HRM Homecare Services - South WestOn speaking to our service user he did confirm that the variation to his morning time was a one-off when his scheduled support worker was held up at an emergency at the home of her previous service user. He appreciates and understands this couldn't be helped and he confirmed he is extremely happy with his carers, times and the services we provide.
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Review from Duncan M (Son of Client) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care workers attend to my mother's requirements. Any issues they leave small notes where I deal with any issues.
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Review from J M (Daughter of Client) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has only been receiving this care for a month so can only base it on care so far. All the girls have been friendly. Anything you ask they have supported on the matter if they can.
Reply from Kelly Murray, Service Manager at HRM Homecare Services - South WestGreat to hear our service is so greatly valued and the work we do is appreciated.
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Review from Geoff S (Son of Client) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy with the carers and the support they give.
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Review from B B (Son of Client) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Agreed service delivered daily to a good standard.
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Review from M N (Client) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and review meetings.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for HRM Homecare Services - South West is calculated as follows: ( (119 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 162 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (9)

Lynn

Lynn Laughland MBE

Job Title: CEO Joined: 1994

Lynn is the CEO of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children, and as such, she named the company after them (HRM - Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994, and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Managing Director

Diane is Managing Director for HRM Homecare Services

Anna

Anna Houston

Job Title: Director of Operations Joined: 2021

Anna is one of the Directors of Operations at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.