I am really happy with the support and care I have been receiving from HRM Homecare servicesBrian R(Client / Service User)
Overall I always have a pleasant experience. Staff are always friendly, helpful andE D(Client / Service User)
Staff very polite and helpful, they show a lot of respect and care, I look forward toAgnes M(Client / Service User)
I am really happy with the support and care I have been receiving from HRM Homecare servicesBrian R(Client / Service User)
Overall I always have a pleasant experience. Staff are always friendly, helpful andE D(Client / Service User)
Staff very polite and helpful, they show a lot of respect and care, I look forward toAgnes M(Client / Service User)
With over 30 years of experience, HRM Homecare Services delivers award-winning care and support throughout Scotland. Their mission is to enrich lives by offering personalised services designed around each individual’s needs.
Care Provided by HRM Homecare Services - South West
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £26.76
- Weekly Live-in Care Fees: from £970
Dependent on the complexity of needs.
Contact HRM Homecare Services - South West to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Group/Owner
- HRM Homecare Services Ltd
- Private Owned
Person in charge
- Diane Tinline (Managing Director)
HRM Homecare Services - South West Reviews (142)
HRM Homecare Services - South West has a Review Score of 9.8 (9.761) out of 10, based on 30 reviews in the last 2 years.
Over all time HRM Homecare Services - South West has 142 reviews.
Since my mum's care was taken over by HRM I can honestly state we are delighted with the level of service provided by all of the staff at HRM. They are all very professional, friendly, and willing to assist in any way they can. 10 out of 10 to all the girls.
Thank you for taking the time to fill in the review card, and for your positive feedback. It is an absolute pleasure to provide care to your mum. The staff at HRM take great pride in delivering a high-quality service.
I am happy with the service my father is receiving. The staff are pleasant and friendly. I do find some staff members go above and beyond, making life so much easier for myself and my dad. They treat him with respect and show compassion. I have not rated excellent as some carers are placed with not being before and then might not be back again. But we are happy.
Thank you very much for taking the time to complete the review card. The carers will appreciate your positive feedback.
The care and support provided to my dad have been exceptional. Having carers visit my dad 4 times a day has given me peace of mind that he is being looked after and less of a danger to himself. Having the app is really useful to be able to read the reports documented on my dad of the care that he is receiving. My dad has also commented that his carers are very kind and considerate to his needs and always go out of their way to help him in any way they can.
Thank you very much for taking the time to complete the review card. It is our pleasure to be able to provide the best care possible for your dad. The staff will be delighted to receive such positive and kind feedback.
Can’t say a bad word about any of the staff calling to aid me as they are always very friendly and starting to feel more like family as settled into the same staff calling. Further, I am profoundly deaf and for any cancellations or issues I always use email and the staff carry this out with a friendly reply with confirmation and asking how I am and passes on my thanks and praise to the team.
Thank you very much for your kind comments. HRM always ensure that all our service users receive a high quality of care. The support staff will be delighted to hear such positive feedback.
Would not be in a position to recommend the service as this is decided via social work. The service provided initially has deteriorated with staff shortages and amendments to allocated times for care visits.
Thank you for taking the time to fill in the review card. Your feedback is very much appreciated. Unfortunately, staff shortages and amendments to allocated times for care visits are a sectoral wide issue in the present climate. HRM have ensured that every service user has received their visits throughout this particularly difficult time.
My mum has been receiving care from HRM for 7 years now and the care and service she gets is exemplary. One carer has been my mum's main carer over the last 7 years and continuously goes above and beyond to assist my mum's needs. Couldn't recommend highly enough!
Thank you very much for your kind words. We are delighted that you are happy with the service your mum receives from HRM Homecare.
He is set in his ways so reluctantly accepted a Homecare visit once a day and now looks forward to seeing them.
Everyone is really cheery and helpful.
He now needs more support and we are both really glad that HRM Homecare is available.
I have tried to step in and muddle through but it is becoming more difficult.
Homecare contacted me and discussed extra support as they know the help available and his individual needs.
I realise he needs professional help and that is exactly the service HRM Homecare provides.
We both have every confidence in HRM Homecare making a big difference in both our lives.
Thank you for taking the time to fill in the review card. HRM are delighted to be able to provide quality care to your brother. Your feedback is very much appreciated.
Recently had a very good service in highlighting concerns to me about my sister, just what was needed. Thank you.
Thank you very much for your positive feedback. HRM Homecare is highly committed to providing the very best care to your sister.
We have a great relationship with HRM Homecare services. Any issues are dealt with swiftly. Great staff in the office and care staff are amazing with my dad.
Thank you for your review, we are delighted to be able to provide your dad with a high standard of care, your feedback is very much appreciated.
Very pleased with the service.
Thank you very much for your positive feedback. It is much appreciated that you have taken the time to fill in the form. I will ensure the relevant staff are informed of your kind response.
The carers who come in to my mum are fantastic, caring, compassionate and professional. They communicate well and mum clearly enjoys the chat as well as being aided to be as independent as possible. The manager however lets this service down, as always. Lack of communication, organisation and planning. Would not choose the company but would do so for the carers.
I am very happy at the care my son receives and he is happy with them. They make sure he is okay and talk to him about what they are doing.
Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
At first the pattern of support took time to settle. The staff care workers are friendly, helpful and flexible in adapting to limitations of our house. They have built a bond of trust with my wife and myself and are sensitive to our situation.
Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
All the carers are focused on delivering person-centred care, ensuring all mum's needs are met and anticipated. Mum says they are all angels!
Thank you very much for taking the time to fill in the review form, and for your positive comments. HRM always endeavour to deliver quality of care to all our service users. We are delighted that your Mum is happy with her care and I will inform the support staff of your positive feedback.
I am happy with the service provided. The only comment I can make is when carers are called to an emergency, there should be someone to cover their round while away. This happened to my mother last week, she didn't receive any care in the morning. She called the office but as she is quite deaf she didn't understand what was being said, hopefully, this won't happen again. Her carers came at lunchtime to explain and apologize for not coming in the morning. That's my only complaint.
HRM can only apologize for your mother not receiving a service on that particular morning. We will ensure that this never happens again. We appreciate your feedback and are addressing your concerns with regard to emergency cover.
Have received great service from all the carers looking after my mum. Very caring and tolerant. Office staff are also great I’ve emailed a few times about some concerns about my mum and I have had immediate response with solution or suggestions. I’ve also noticed that recently there is more continuity of carers which is great because they get to know my mum better and that is helpful.
Carers are great with Mum.
Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
I find my Mother happy every day, she loves the care workers coming into her home.
Thank you for your very positive feedback. It means a lot to HRM and our care workers.
Excellent service all round.
I don't like it when my times get changed - I like a shower at 9.30 as it helps prepare me for the weekend.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 25 February 2026- How well do we support people's wellbeing? Very Good
(5)
- How good is our leadership? Very Good
(5)
- How good is our staff team? Very Good
(5)
- How well is care and support planned? Very Good
(5)
News (0)
There are no news items for HRM Homecare Services - South West.
Awards / Recognitions (11)
- Recipient: HRM Homecare Services - South WestDate: Friday 31 May 2024
- Recipient: HRM Homecare Services - South WestDate: Wednesday 31 May 2023
- Recipient: HRM Homecare Services - South WestDate: Thursday 31 Mar 2022
Meet the Team (6)
Lynn is the CEO of HRM Homecare Services.
Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children, and as such, she named the company after them (HRM - Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994, and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Diane is Managing Director for HRM Homecare Services
Anna is one of the Directors of Operations at HRM Homecare Services.
Kelly is one of the Service Managers in South West, looking after North Lanarkshire.
Rhona is one of the Service Managers in South West, looking after South Lanarkshire.
Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.