HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.7 126 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Diane Tinline (Director)

HRM Homecare Services - South West Reviews (126)

Total of 126, showing 81-100
9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 126 reviews.

Overall Experience

  • 85
  • 33
  • 5
  • 3
  • 0

Date Published

126
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10
22
104

Review from F M (Daughter of Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are great with Mum.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.

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Review from Marjory M (Daughter of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my Mother happy every day, she loves the care workers coming into her home.

Reply from Marion Elder, Business Support and Improvement at HRM Homecare Services - South West

Thank you for your very positive feedback. It means a lot to HRM and our care workers.

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Review from C G (Daughter of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

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Review from S M (Daughter of Client) assisted by family/friend published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Girls helping are very good. Have a chat with me while helping with my shower.
I don't like it when my times get changed - I like a shower at 9.30 as it helps prepare me for the weekend.

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Review from David D (Client) assisted by family/friend published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, carers are very nice and accommodating. The only thing wrong is the time of arrival in the morning is meant to be here at ten, but not arriving till 12 noon.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

On speaking to our service user he did confirm that the variation to his morning time was a one-off when his scheduled support worker was held up at an emergency at the home of her previous service user. He appreciates and understands this couldn't be helped and he confirmed he is extremely happy with his carers, times and the services we provide.

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Review from Duncan M (Son of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care workers attend to my mother's requirements. Any issues they leave small notes where I deal with any issues.

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Review from J M (Daughter of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been receiving this care for a month so can only base it on care so far. All the girls have been friendly. Anything you ask they have supported on the matter if they can.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Great to hear our service is so greatly valued and the work we do is appreciated.

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Review from Geoff S (Son of Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the carers and the support they give.

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Review from B B (Son of Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agreed service delivered daily to a good standard.

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Review from M N (Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and review meetings.

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Review from G G (Son of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, the service has been excellent. It has helped both my Dad and the family in a major way with the current care being provided. Things are becoming more difficult as time goes on and we are hopeful of further assistance being provided by HRM due to their input to date.

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Review from M P (Niece of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have built up a relationship with my Uncle and treat him with dignity and respect. They all ensure he is fed well and provide gentle encouragement regarding personal hygiene. The shopping service is a real lifesaver for us.

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Review from A G (Son of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with his overall experience with HRM. Consistency of carers is his main concern and that is ok most of the time. He has no real issues with HRM and likes the care staff very much.

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Review from M H (Client) assisted by family/friend published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care provided.

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Review from M C (Sister of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with the care provided.

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Review from Anne C (Daughter of Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum finds the carers are all friendly and cheerful. Keen to offer help where it is needed. They are all happy to chat with north of us, especially when some help or reassurance is needed.
She is happy and relaxed with her carers. She needs continuity.

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Review from Hugh C (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Homecare Services for approximately 2 years and 6 months and I am very satisfied. With the care which has been provided. I appreciate the continuity of two carers who visit me on different days of each week on a rota system.
I am disabled and for the most part, housebound. They each
help me with any household chores and I thoroughly enjoy a chat and share the humorous side of family life, which acts better than any medication. I look forward to my visits from each carer on the morning visits, who provide a valuable service.

Reply from Kelly Murray at HRM Homecare Services - South West

Great to hear our service is so greatly valued.

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Review from Sheena T (Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Present carers are pleasant and very capable. Queries to the office have been dealt with in an efficient manner. I do, however, find the constant turnover of staff so difficult to cope with - although lately, things seem to be improving.

Reply from Kelly Murray at HRM Homecare Services - South West

As in all jobs we do get people that want to move onto pastures new and unfortunately all don't give us the proper notice to allow us time to fill the positions. We do try to keep continuity with all our services where we can even if its just for a short time until we recruit the right people for the role.

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Review from Jessica P (Client) assisted by family/friend published on 11 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the carers assisting with my bath.

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Review from Jean M (Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Awards / Recognitions (11)

Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.

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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.

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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.

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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

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