HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.7 126 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76
  • Weekly Live-in Care Fees: from £970

Dependent on the complexity of needs.

These prices are only a guideline, please contact HRM Homecare Services - South West to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Diane Tinline (Managing Director)

HRM Homecare Services - South West Reviews (126)

9.7

HRM Homecare Services - South West has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years.
Over all time HRM Homecare Services - South West has 126 reviews.

Overall Experience
  • 85
  • 33
  • 5
  • 3
  • 0
Date Published
  • 126
  • 10
  • 10
  • 22
  • 104
Reviewer Connection to HRM Homecare Services - South West
  • 55
  • 34
  • 11
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 126, showing 41-60
Review from A M (Client) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff - well mannered, caring, helpful and kind. They work very hard and have patience with the individual client which is wonderful and appreciated. A warm thank you for having the time to help with people's disabilities - it is amazing.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete a review. I am happy to hear you are happy with the level of care that you receive. I will pass your message onto the carers who support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Garry R (Son of Client) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care officer was polite and friendly throughout the review call, and was informative throughout, an excellent service. This is my first interaction with the home care provider and I was thoroughly impressed by the care shown throughout the call.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review form. The Care Officers always strive to ensure that every person is treated with respect and empathy in the review process. I will ensure that the relevant Care Officer is made aware of your positive feedback.

  • Staff
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  • Value for Money
Review from Rhona B (Daughter of Client) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Carers at HRM look after my mother since coming home from a 7 month stay in hospital. They have treated my mother with genuine care, and she enjoys seeing the carers and having a conversation with them during their visits throughout the day. Not only is my mother treated with dignity with physical
care but the interaction with the carers through conversation helps enormously and we appreciate that from the girls.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review card. We are delighted that your mother's experience of her care by HRM is a positive one. We will ensure that the carer's are made aware of your lovely feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I K (Client) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is very good the care I get is good.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete a review card, I am happy to hear you are satisfied with the care and support provided by HRM.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen M (Son of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Carers at HRM Homecare looked after my dad after he had come home from hospital, and I can honestly say that the care and support which my dad received was world class. He was visited 4 times a day, and my dad genuinely looked forward to every visit - calling the carers "his girls", and building
a strong relationship in such a short space of time. Had we as a family been able to hand-pick a team of individuals to look after my dad, we could not have chosen anyone better. Thank you so much to everyone involved, we will be forever grateful.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Firstly HRM would like to pass on our condolences to you and your family. It was an absolute pleasure to have provided care to your father. The support workers held your father in such high regard and very sad to have learned of his passing.

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Review from L T (Daughter of Client) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always very helpful in providing best quality care in supporting what best suits the clients needs.
Regular reviews are discussed professionally with care and respect and requests are always implemented into daily visits.
Professional service, helpful staff and fully supported care plan.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted that your family are receiving a positive experience from our wonderful support staff. HRM strive to ensure that all our service users experience the best care that they so rightly deserve

  • Staff
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Review from G C (Partner of Client) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and friendly support with respect and courtesy. Support staff take into account my partners limitations and treat her with care. Always ask if there is anything more that they can do to help with anything she might be struggling with.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you so much for taking time to fill in the review card and for your positive feedback. We are delighted that your partner has built up a good relationship with the staff who attend.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Daughter of Client) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are fantastic with my mum. They tend to all her needs efficiently. She loves them all. I can go away with peace of mind knowing that she’s getting well looked after. Thank you girls you do a great job.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your feedback, HRM thrive on giving a high quality of care, I will pass your thanks on to the team.

  • Staff
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  • Treated with Dignity
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Review from S B (Niece of Client) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don’t know what we would do without HRM Home care, the level of service they provide is just amazing, all staff who support my family member are so respectful kind caring and very professional, they have made a huge impact on their daily lives and given them confidence to live in their own home, also
allaying any fears as a family as to how our family member will be supported.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted that your family are receiving a positive experience from our wonderful support staff. HRM strive to ensure that all our service users experience the best care that they so rightly deserve.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline M (Niece of Client) published on 7 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are happy with the care my uncle receives. The care staff are friendly, efficient and very patient. We are very grateful for their support, especially during the pandemic. If there are any issues, we are told about them straight away.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you very much for taking the time to complete a review, it is much appreciated. HRM always strive to ensure that all our service users are given the best care possible. I will pass on your comments to all the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laurene M (Daughter of Client) published on 7 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving care for two years now and has had challenges and has deteriorated within that time. I am so grateful to the staff that care for her, they are kind, compassionate and have built a lovely relationship with Mum, they go beyond what is stated in their job description and I cannot
thank them enough.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking time to fill in the review card and for your very positive feedback. We are delighted that Mum and the staff have built up such a good relationship. The care staff always ensure that every service user receives quality care.

  • Staff
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  • Value for Money
Review from Melanie G (Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last year, my experience with HRM Homecare Services has been exceptional. They have never not turned up. Despite being seriously understaffed due to Covid I have had the operations manager and area manager doing my care when needed, even on Christmas and New Year's days. They have also supplied
agency when required. I can't fault them at all. Staff are courteous and helpful at all times, even going in their own time to get my phone fixed when it broke in hospital and my support workers kept not turning up when I got home, nipping to the pharmacy and getting essential food items for the same reason, without getting paid for these times either. I'd just like to say a huge thank you to all the girls.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your positive feedback. The past few years have been hard for the sector, I am happy to hear your service has not had any negative impact. I will pass on your thanks to the staff and team involved in your package of care.

  • Staff
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Review from P C (Niece of Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a client since January 2022 and we are very pleased with the care she receives.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taken the time to complete a review card, HRM take great pride knowing we are providing a quality of care to our service user. I will pass on the good work to our support workers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Client) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am currently very happy with the service provided by HRM Homecare Services - South West. Timings can be out a little bit but I understand the reasons behind this.
Staff are very caring and compassionate.
Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card, it is much appreciated. HRM always strive to ensure that all our service users are given the best care possible. I will pass on your comments to all the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Granddaughter of Client) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I feel we have to pick up lots of pieces and the carers only do the bare minimum. The carers always leave things behind and we have to clean up. Most of the carers cannot cook and we have to prepare and do dishes etc. They also do not see to Nana's toilet needs and leave her to her own devices and we
have to help some days, she can't get about. We have to tell them to wash her etc.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for completing the review card. HRM sincerely apologise that you are having such a negative experience with the carers. Can you call our office on 01236 429 859 to resolve these issues.

  • Staff
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Review from C C (Daughter of Client) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an only child I can't be more appreciative of the care that my mother receives from the girls at HRM Homecare Services - South West. It gives me confidence to know that the days I'm not able to visit that she is well looked after and I can't praise them enough.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card, it is much appreciated. HRM always strive to ensure that all our service users are given the best care possible. I am pleased that your mum is receiving the quality of care she deserves. I will pass on your lovely comments to all the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona R (Daughter of Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding, first-class service provided by a kind, efficient and friendly team. The app provided is invaluable, as I can check daily in between my visits that Mum has received her visit, and the feedback given by carers reassures me that all is well.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for filling out the review. HRM are delighted that your Mum and yourself are happy with the care provided. The positive feedback will be passed on to our invaluable carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D M (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My main issue is that they can't give a time in the morning/evening which suits for medication. The times are very erratic. They can be in after 6pm for dinner and back at 7.30.
The usual carers are very professional and helpful but I feel any agency staff that come in are just there for the money
and to do as little as possible.
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Review from Bill C (Husband of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies who attend to my wife are very friendly, chatty, professional and polite. Also very patient and caring.
A special mention to the manager who was very helpful in addressing a small issue which we had.
I am truly grateful for all the support, as is my wife.
Keep up the great work.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you your positive feedback. HRM always strive to ensure all our service users are provided with the quality of care they deserve. Your feedback will be passed onto the relevant staff members and manager.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Daughter of Client) published on 8 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum started with carers at the end of January so very early days. We have been impressed with the service and staff have gone out of their way to help her. Due to staff shortages, she has had a few late visits. Would definitely recommend.
Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the postal card. HRM are delighted to provide a quality service to your mum. The positive feedback you have so kindly written will be passed on to all the relevant staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for HRM Homecare Services - South West is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 Jan 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.

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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.

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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.

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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.

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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.

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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.

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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.

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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.

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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.

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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.

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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has an Enhanced Service - more info.