HRM Homecare Services - South West

The carers I have at the moment are very caring, polite and efficient, also very observant. There have been carers in the past where I have had to ask to do things - Have been not observant - leaving draws open after use - creams and things lying on the floor. I have found lack of communication with management poor

My carer’s come in three times a day and are very helpful, they are very good. If you ask them to do something for you if it is possible, they will do it. They are superb they do what they do they come at a good time in the morning and at nighttime.

HRM Homecare Services - South West office/admin staff and the carers are always very accommodating. Taking on board feedback and additional requests. My mum appreciates her carers who all have a friendly manner and complete all requested tasks. I particularly like the tag system to check the carers feedback and updates. This is very reassuring.

Very pleased with the level of service provided. This means my sister can stay in her own home which she couldn't do otherwise. The carers who come in are warm, friendly and empathic. They go above and beyond. Thank you.

Mixed review - some very good carers and other carers who do not care. some carers do not seem to know their responsibilities and others seem to suit themselves about the times of visits.

In the five-plus years, my mum has utilised HRM Homecare Services, the staff who provide direct, hands-on care are excellent. Compassionate, caring, friendly, helpful staff who have my mum's interests and care at the heart of their work. Sadly, the continued poor communication and interactions from local office/staff based here remain a bugbear and have never really improved. Such a shame that the office/management layer lets down the excellent direct care given.

Fantastic care, lovely carers.

The carers that visit my mother on four occasions each day are friendly, appear most helpful and treat Mum with respect whilst carrying out their duties of care. Not all, but most, provide a full update on the visit which I can see from the app. We have a whiteboard for any updates or requirements and the carers regularly use them for any incidents of note or shopping requirements, more importantly they will regularly phone one of the family if anything requires immediate action. As a family, we are grateful for the care and attention my mother receives and the knowledge that her medication is being provided at the proper intervals and she is eating regularly.

Happy with the service provided. The carer who comes in the morning is always at a time which suits my dad, he also comes in the evening at a time which suits my dad. The carer also takes the time to spend a few minutes chatting which my dad appreciates.

Good staff, friendly, caring, efficient and helpful. Keeping to time and consistency of personnel is very important to me. Privately purchased cleaning services really help me to live in my home. Thank you.

In the main, very happy with my 91-year-old mum's carers. The majority are extremely attentive to my mum and are extremely caring and thoughtful. There is one carer, however, who cannot cook and does the minimum she has to do. She is very rough and is often in and out in five minutes. My mum won't let her wash her due to her being rough and rushing her. Mum has even had to show her how to make a sandwich! Such a shame as the other carers are angels.

The carers visiting my parents are always very friendly, helpful and respectful towards them. I am very grateful that they visit my parents three times a day to help with medications and if they have any concerns during their visit I am given a call straight away.

Everything was going well but lately but the carer stopped prompting Mum to take her medication. As she has dementia, this means she stops taking it. The care plan details the requirements but visits are so short they are in and out without ever checking.

The girls who look after my mum goes above and beyond the job. They care for my mum so much. My mother speaks of them highly and personally, I don't know what I would do if there wasn't so much care. I don't need to worry about the standard of care she is receiving. 5 *

Overall happy with the service my gran is getting. The care staff are very kind and show respect when in her home and the support staff and management are reachable and helpful. The app is great for families.

Although it is early days in the care of my brother, so far, everything has been very professional and caring. Hopefully, this will continue, which I am sure it will. The staff explained everything to us very clearly.

My parents are totally satisfied with the service they are given. Staff are always polite and friendly and put my Dad at ease. Management team regularly contact our family checking if we are all happy with the service and if anything has changed, regarding my Dad's needs.

Lovely staff - well mannered, caring, helpful and kind. They work very hard and have patience with the individual client which is wonderful and appreciated. A warm thank you for having the time to help with people's disabilities - it is amazing.

The care officer was polite and friendly throughout the review call, and was informative throughout, an excellent service. This is my first interaction with the home care provider and I was thoroughly impressed by the care shown throughout the call.

The Carers at HRM look after my mother since coming home from a 7 month stay in hospital. They have treated my mother with genuine care, and she enjoys seeing the carers and having a conversation with them during their visits throughout the day. Not only is my mother treated with dignity with physical care but the interaction with the carers through conversation helps enormously and we appreciate that from the girls.