Richmoe Healthcare

91 Stoke Road, Gosport PO12 1LR
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8.8 7 Reviews
  • Richmoe Healthcare, Gosport
Richmoe Healthcare is a CQC regulated nurse-led homecare agency that provides essential support to individuals within the comfort of their own homes.

Services include personal care, medication management, light housekeeping and companionship.

Richmoe Healthcare also specialises in providing complex care services. This is support tailored for individuals with intricate medical needs or chronic conditions.

The team of skilled nurses and carers provide advanced medical care, administer specialised treatments and assist with activities of daily living.

Their aim is to enhance quality of life, promote independence and meet the unique needs of each individual in a personalised and compassionate manner.
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Care Provided by Richmoe Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £30
  • Weekly Live-in Care Fees: £1600 – £1800

This fee may vary depending on level of care required.

These prices are only a guideline, please contact Richmoe Healthcare to find out the exact price for your requirements.

Contact Richmoe Healthcare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Richmoe Healthcare to get a personalised quote.

Good to Know

Owner

  • Richmoe Ltd
  • Privately Owned

Person in Charge

  • Moleen Ndongwe (Manager)

Richmoe Healthcare Reviews (7)

8.8

Richmoe Healthcare has a Review Score of 8.8 (8.771) out of 10, based on 7 reviews in the last 2 years.
Over all time Richmoe Healthcare has 7 reviews.

Overall Experience
  • 4
  • 2
  • 0
  • 0
  • 1
Date Published
  • 7
  • 1
  • 2
  • 7
  • 0
Reviewer Connection to Richmoe Healthcare
  • 3
  • 3
  • 1
Total of 7, showing 1-7
Review from Amanda F (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmoe Healthcare in Gosport have given my sister and I peace of mind. They are caring for my 88-year-old, frail mum who doesn't like people in the house or bothering her with anything. She isn't good at knowing what day it is or the time, as she sleeps a lot. My sister and I live 2 hours' drive away,
and we don't drive, so we couldn't just pop in to help her. The carers are giving mum her medication regularly, making sure she eats in a day and is on hand for personal care or falls if needed. We are so grateful to them for their kind and experienced care. It has taken mum time to adjust to having help, but they are patient and super sweet with her. Thanks, Richmoe
Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare
Dear Amanda,Thank you so much for your kind words. It truly means a lot to us to know that you and your sister feel reassured about your mum's care. It is an absolute pleasure for our team to look…read more
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Review from A C (Daughter of Client) published on 11 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you want a care agency that has a 'person centered approach' knows anything about catheter care, dementia, hygiene, food preparation, accessibility to care plan's, great communication skills, keeping the service user safe and secure in their own home, then Richmoe Healthcare agency is not the company
you want to have near your loved ones. Keep clear!
Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the care provided by Richmoe Healthcare. Please be assured that we did everything possible to meet your expectations…read more
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Review from Sandra C (Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time I needed carers. The manager and staff were all very professional in their manner. The carers were respectful towards me, maintained my dignity, and took care of me in a friendly and empathic way. I have poor balance but always feel in safe hands, especially when getting in/out
of the shower.
I would be confidently recommending Richmoe.
Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare
Thank you so much, for your kind words! We're delighted to hear that you felt respected, safe, and well cared for by our team. Ensuring our clients' dignity, comfort, and safety is at the heart of…read more
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Review from Karen P (Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a carer in the morning to make breakfast. I do not think this service is needed anymore as carers are usually in for max 10 minutes, and I can now do things for myself. Also, I have to pay so it's not financially worth the money charged. My main carer is absolutely fantastic.
Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare
Thank you Karen for your feedback regarding the morning carer service. We are pleased to hear that you feel more independent and no longer require assistance with breakfast. It is always encouraging…read more
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Review from A P (Daughter-in-law of Client) published on 2 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although there have been problems, these were addressed swiftly and communications have been easy via text with the manager. The app means I am informed after each visit of care administered and any problems are highlighted. Four visits a day and now a regular five carers, who are efficient and caring.
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Review from L F (Daughter of Client) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Richmoe Healthcare team has been a great support to my father's medical needs. They are very attentive, reliable and always at hand to help. They are a great asset to have as a support system for the family as a whole as having them provide care means the rest of the family can also continue to
focus on other life tasks to support each other. Very understanding of different needs and requirements and can adapt their care programme to suit the family lifestyle. They are also easy to communicate with and their managers, nurses and carers are very friendly and accessible so you know your family is in safe hands.
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Review from Patrick S (Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided has always been very good and the staff very friendly. I feel very well looked after. They’ve even gone above and beyond what I would normally expect and came at short notice when I had a dressing that fell off and needed to be replaced. Would definitely recommend them.
Reply from Moleen Ndongwe, Registered Manager at Richmoe Healthcare
Thank you so much for the kind words. We value your trust in us and we look forward to continuing to meet your needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.771)

Overview of Review Score

The Review Score of 8.8 (8.771) out of 10 for Richmoe Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.171 for Richmoe Healthcare is calculated as follows: ( (27 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 41 Ratings = 4.171
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Richmoe Healthcare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Moleen

Moleen Ndongwe

Job Title: Registered Manager Joined: 2000

Moleen is a Registered Nurse with over 23 years experience.


She has worked in various healthcare settings such as hospitals, local governments, rehabilitation centres, care homes and the community at large as a district nurse.
She thus has a solid understanding of healthcare practices and regulations and she ensures that care is delivered according to established standards and guidelines.


Moleen has strong leadership skills for guiding and motivating her homecare team, fostering a positive work environment and ensuring the delivery of high-quality care.


She has a great ability to identify issues that may affect her clients, analyse the situations, and implement effective solutions for the best outcomes.

Frequently Asked Questions about Richmoe Healthcare

What Type of Services does Richmoe Healthcare offer?

Richmoe Healthcare offers Home Care.

How many Carers does Richmoe Healthcare employ?

Richmoe Healthcare employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Richmoe Healthcare to verify any information. View our terms and conditions. Richmoe Healthcare has an Enhanced Service - more info.