Angel Approved - Care at Home

14 Clinton Place, Seaford BN25 1NP
Review Us
9.1 8 Reviews
Welcome to Angel Approved - Care at Home

At Angel Approved - Care at Home it is their mission to improve the quality of life of service users by providing outstanding person centred services that exceed the industry standards.

Angel Approved Care at Home provides high quality domiciliary care (also known as care at home) and support to keep you safe, comfortable and living independently in your own home.

Home care packages built around you support you to maintain your chosen lifestyle, from a visit a day to 24 hour or live-in care. They believe that each customer is unique, with their own individual preferences and needs. So, they keep you in control and provide you with the domiciliary care and support you want, where and when you want it. It’s your life and your home care, so it must be your way.

The team are huge believers in person-centred care and are proud to 'Care Like Family'.

Why Choose Angel Approved?

•        Care at Home
•        Friendly and experienced staff
•        Fully trained care team
•        24/7 support team
•        Fully COVID-19 compliant.

Call today to chat to the team about your care at home requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge

Funding & Fees

We take private clients, NHS CHC and local authority funded clients.


Angel Approved provides high quality domiciliary care (also known as care at home)
and support to keep you safe, comfortable and living independently in your own
home.
Home care packages built around you support you to maintain your chosen lifestyle,
from a visit a day to 24 hour or live-in care. We believe that each customer is
unique, with their own individual preferences and needs. So, we keep you in control
and provide you with the domiciliary care and support you want, where and when
you want it. It’s your life and your home care, so it must be your way.

Good to Know

Owner

  • Angel Approved Ltd

Person in charge

  • Thomas Exley-Woolmer (Director & Registered Manager)

Angel Approved - Care at Home Reviews (8)

9.1

Angel Approved - Care at Home has a Review Score of 9.1 (9.120) out of 10, based on 4 reviews in the last 2 years. Over all time Angel Approved - Care at Home has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
1
4
4
4

Review from Ambika P (Daughter of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel approved have been absolutely amazing with my mum and dad. The carers are always so polite and helpful. The management are very prompt to deal with any questions and work very efficiently. Angel approved offer a great care service and package.

Reply from Thomas Exley-Woolmer, Director and Registered Manager at Angel Approved - Care at Home

Thank you so much for your lovely review. We are honored to care for your wonderful parents.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alfred L (Client) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly, professional and well-trained.

Reply from Thomas Exley-Woolmer, Manager at Angel Approved - Care at Home

Thank you Alfred for your kind words! We value having you as a client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B D (Client) assisted by family/friend published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Angel Approved - Care at Home for the last 5 months and have been very impressed by the whole team. It is stress-free when I need to make changes to my calls, the carers who visit me are always polite, kind and helpful. I am very happy with the service.

Reply from Thomas Exley, Manager at Angel Approved - Care at Home

Thank you so much for your kind words. We are so glad you enjoy using our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa R (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Angel approved on two separate occasions, For my mum when she came out of hospital and for my dad's end of life care, both were very difficult and sad times but the care they received from all members of staff was amazing. They treated my mum and dad as if they were members of their own
family. They never rushed or cut corners. I can't say enough positive things about Angel approved and I would highly recommend them.

Reply from Thomas Exley, Manager at Angel Approved - Care at Home

Thank you so much Lisa, we are glad to have been a part of their lives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Granddaughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Approved Care helped my grandmother in the final days of her life. They showed her kindest, dignity and treated her as if she was their own family. I couldn’t have asked for better carers towards the end of her life. They made me feel safe to leave her when I wasn’t around they kept me updated
at all times and offered support when I needed a shoulder to cry on. Two carers really did support myself and my family through one of the hardest times of our lives

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Care / Support

Management

Treated with Dignity

Value for Money

Review from D E (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Approved have been looking after my mother for the past 4 months, and the love and kindness all the carers show on every care visit is amazing! All the staff are an absolute credit to the Angel team. The directors/managers in the office are easy to deal with and make dealing with my mother's care
easy. They are always on hand to offer advice on care planning which has proved invaluable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen W (Client) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Angel Approved for seven months to help me with housework and cleaning. I am independent but have worsening arthritis. I met the Care Manager and the Angel Approved team when they started giving full-time care to my neighbour and I know I can call on them for extra help. I have found
the carers respectful and easy to talk to. They are getting to know my home and my needs and I trust them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter R (Son of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angel Approved looked after my father for over 3 months, only ending because he now needs 24-hour Nursing Home care. He had a Carer visit in the morning to assist in getting up, washed and dressed and also give the daily medications. A second visit in the evening got him ready for bed. We cannot fault
the service we received from Angel Approved, all the Carers and Management were excellent. Most importantly, my father was very happy with his Carers and the way they helped and treated him. Respect, dignity and compassion were evident from everyone we met from Angel Approved. It's not easy choosing a Care Agency but we consider ourselves lucky with our choice. The fees are reasonable, the service exceptional and the Carers wonderful. Communication with Management was easily accessible and they were very helpful to us. Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.120)

Overview of Review Score

The Review Score of 9.1 (9.120) out of 10 for Angel Approved - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Angel Approved - Care at Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angel Approved - Care at Home is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Angel Approved - Care at Home

Meet the Team (4)

Thomas Alexander

Thomas Alexander Exley-Woolmer

Job Title: Director & Registered Manager

As the Director and Registered Manager of Angel Approved Ltd, Thomas leads with a vision of delivering compassionate, high-quality home care that genuinely improves lives. With years of hands-on experience and a deep-rooted commitment to excellence, Thomas founded the agency to set a new standard in care, combining a person-centred approach with a strong focus on compliance and integrity.

Thomas brings an extensive background in healthcare management and has built Angel Approved Ltd from the ground up, overseeing everything from day-to-day operations to strategic planning. As the guiding force behind the agency, Thomas is dedicated to supporting each team member in providing outstanding service while fostering a positive, collaborative workplace culture. Known for their leadership and hands-on approach, Thomas is involved in every aspect of the agency, ensuring that each client receives personalized, respectful, and reliable care.

Under Thomas’s guidance, Angel Approved Ltd upholds the highest regulatory standards and is committed to continuous improvement. Thomas’s leadership ensures that the agency remains at the forefront of the home care industry, always prioritizing the well-being of clients and the professional growth of staff. Their vision for the agency is clear: to create a safe, supportive environment where clients and caregivers alike can thrive.

With a strong belief in the power of compassion and integrity, Thomas leads Angel Approved Ltd with dedication, vision, and a heart for making a difference in the community.
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Charlotte

Charlotte Cooper

Job Title: Care Experience Manager

Joined: 2022

Charlotte is the Care Operations Manager at Angel Approved Ltd, where she oversees the daily operations of our care services. With over 5 years of experience in the care industry, Charlotte brings a wealth of knowledge and expertise in managing complex care needs and ensuring smooth operations for both clients and staff.

A natural leader with a passion for delivering high-quality care, Charlotte is responsible for coordinating care teams, managing staffing schedules, and ensuring that our services are consistently delivered to the highest standards. She works closely with our team of caregivers to ensure they have the support and resources they need to provide exceptional, person-centred care.

Charlotte’s background in both hands-on caregiving and operational management makes her uniquely qualified to bridge the gap between care delivery and business operations. She is highly skilled in identifying areas for improvement and implementing strategies to enhance efficiency, client satisfaction, and staff performance. Charlotte’s problem-solving approach ensures that any challenges are swiftly addressed, minimizing disruption and ensuring continuity of care for all clients.

Known for her clear communication, organizational skills, and commitment to excellence, Charlotte fosters a positive work environment that encourages collaboration and professional growth. She is dedicated to maintaining a high level of care quality and operational efficiency while ensuring that every client receives the personalized attention and support they deserve.

At the heart of Charlotte’s work is her unwavering commitment to improving the lives of our clients and ensuring that Angel Approved Ltd continues to set the standard for outstanding home care services.
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Cassandra

Cassandra Copping

Job Title: Care Quality Manager

Joined: 2022

With a wealth of experience in healthcare and a passion for providing exceptional care, Cassandra plays a pivotal role as our Care Quality Manager. She is dedicated to ensuring that all our services meet the highest standards of quality and compliance.

Cassandra has worked in the home care sector for over 20 years, with expertise in both care delivery and regulatory requirements. Her background includes roles in clinical leadership, auditing, and training, allowing her to bring a comprehensive approach to her responsibilities. She is committed to safeguarding the well-being of our clients by implementing rigorous quality assurance processes and continuously reviewing care practices to promote excellence.

Known for her attention to detail and strong problem-solving skills, Cassandra is always striving to improve the quality of care provided by our team. She works closely with caregivers and senior management to foster an environment of ongoing learning and development. Her ability to build strong relationships with clients and staff alike ensures that we consistently deliver compassionate, person-centred care.

Cassandra is also responsible for maintaining compliance with all relevant healthcare regulations, ensuring that our services adhere to the latest guidelines and best practices. She is dedicated to maintaining our reputation for delivering reliable and trustworthy care, always putting the needs of the people we serve first.

In her role, Cassandra is a driving force behind our commitment to continuous improvement, and she plays a crucial part in maintaining the highest levels of care quality at Angel Approved Ltd.
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Anneka

Anneka Johnson

Job Title: HR and Compliance Manager

Joined: 2024

As the HR and Compliance Manager at Angel Approved Ltd, Anneka Johnson plays an essential role in building a positive, high-performing team and maintaining a compliant, ethical workplace. With a background in both human resources and regulatory compliance, Anneka ensures that our agency meets all legal standards while fostering a supportive and inclusive environment for our staff.

Anneka brings over 10 years of experience in HR and compliance within the healthcare sector. Her expertise includes recruitment, staff development, policy implementation, and rigorous adherence to industry regulations. She works closely with each team member, guiding them through professional growth and ensuring they feel valued and supported in their roles. Anneka’s deep understanding of care industry standards allows her to implement practices that safeguard both clients and staff, promoting trust and accountability across the agency.

Known for her empathy, attention to detail, and dedication to fairness, Anneka ensures that our agency upholds the highest ethical standards in all areas of care and employment. She is proactive in addressing compliance issues and works diligently to create a workplace culture that aligns with our agency’s values and mission.

Anneka’s approach to HR and compliance strengthens our team and enhances our commitment to quality care. Her work ensures that Angel Approved Ltd remains a trusted provider, focused on safety, integrity, and the well-being of both our clients and caregivers.
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Frequently Asked Questions about Angel Approved - Care at Home

What Type of Services does Angel Approved - Care at Home offer?

Angel Approved - Care at Home offers Home Care.

How many Carers does Angel Approved - Care at Home employ?

Angel Approved - Care at Home employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angel Approved - Care at Home to verify any information. View our terms and conditions. Angel Approved - Care at Home has an Enhanced Service - more info.