Passion Home Care Huddersfield

Dad was supported by Passion since they set up in Huddersfield, until his death last week. The carers were professional, with a cheery and chatty approach, going above and beyond with personal care, happy to undertake other tasks to help keep everything at home on track. We saw the same faces week in week out and Dad had a great relationship with them, interested in their personal lives, they became part of the family and I will miss seeing them every day. Communication was good, leaving written messages, or phoning as necessary, they offered advice and support on how to address Dads complex needs and happy to extend their support as Dad deteriorated. They were involved in muti agency meetings to discuss changing requirements providing valuable insight into health symptoms to ensure we knew how best to keep Dad comfortable. I will be forever grateful for the care given to Dad and the support provided to me as carer especially in recent months. Thank you and sending my love to you all.

Passion Home Care supported my dad from July 2024 until September 2024. This was a very stressful time for my dad and me and Passion Home Care was very kind, supportive, and accommodating to my dad's ever-changing care needs. They were very supportive and understanding with regard to care, and time changing due to medical appointments. The staff was regularly updated about my dad's care needs from their manager and I had access all the time to my dad's daily rota and log notes.

Thank you!

Trying to find the correct support for our mother/grandma has proven difficult; we have had extemely negative experiences with NHS carers leading to a total distrust of professionals. However, the support that has been implemented from Passion Home Care has been outstanding. The entire team have ensured that our family member has been cared for with the utmost of dignity, respect and kindness. Communication with the team has consistently been clear, direct and rapid. The team and management have also been very inclusive, taking into account the needs of the immediate family members who also live in the house. The team have really gone above and beyond, showing so much empathy, compassion and genuine care towards the entire family - we cannot thank you enough for everything that you do.

I contacted Passion for Care when mum needed the support of double-up carers. From the very beginning, I felt listened to and supported throughout the whole process of getting the right care for mum. Passion for Care are committed to putting the correct care in place and are happy to change things if it’s not working for mum. They wanted to know all about mum, her personality, likes/dislikes as well as her care needs. They have kept me informed throughout and we have discussed any changes that are required. The carers who come to mums are always polite, respectful and above all caring. They take things at mum's pace and make sure she is comfortable and has everything she needs when they leave.

I would and have recommended Passion to anyone looking for care for themselves or a loved one.

Not to leave the home unlocked.

We will always be grateful to them for helping us during such a challenging time as a family.

Thank you Passion Home Care for looking after my mum (and more recently also her dog) following her stroke last year. I appreciate the care you have taken over encouraging her to do the physio prescribed exercises which improved her ankles and mobility. You have all done your jobs well, efficiently and with compassion, contacted me with queries and taken my calls as needed and I have no complaints.

I was unhappy about having carers at first but very soon I warmed to them because of how warm and friendly they are. Also, they are fabulous with my dog.

The staff that come to see to my brother are very friendly and caring. They are also very helpful by letting me know when we need more cream or things they use when they come to see him. I have spoken with my brother myself about how happy he is with the carers that come and he is also happy with them.

True, caring attitude at all times.

The carers for my uncle do an excellent job. They make sure he's fully washed and provide him with meals, coffee and water at the side of his bed. They wash his clothes and change his bedding, and they are really nice people to get on with and talk to plus, if they notice anything he needs, they phone me to let me know. He feels comfortable with these carers as they talk to him, which is great. Thank you.

They broke his dryer which was really expensive. When I go visit my dad I have to clean up every time, even though these carers go out about 5 times daily the house is absolutely disgusting. I would never recommend using this company to care for loved ones. It seems like they just come and go as quick as they can even if my dad is left uncomfortable. After ringing the Manager today about my brother's belongings being damaged he said we can care for your dad no more because I asked them about the stuff that was always vanishing or ending up broken. Very poor.