Bluebird Care Manchester North & Salford

The Point, 173-175 Cheetham Hill Road, Manchester M8 8LG
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9.9 27 Reviews
  • Bluebird Care Manchester North & Salford, Manchester
Bluebird Care Manchester North & Salford are a family run company that aims to include everyone within that unit that encourages, includes, supports, and celebrates each other, like a true family does.

Starting Bluebird Care Manchester North & Salford was a way of giving back to the community, by leading a team that would provide quality care to the most vulnerable members of the community.

They believe in a “quality over quantity” approach, where no two customers are the same. They strive to deliver the best care through skilled staff and they ensure all customers are treated well, respected, and looked after in their own home.

With honesty, kindness, and compassion, they deliver tailored packages for each customer matching their needs and requirements, which are delivered through the trusted team.
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Care Provided by Bluebird Care Manchester North & Salford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

These prices are only a guideline, please contact Bluebird Care Manchester North & Salford to find out the exact price for your requirements.

Contact Bluebird Care Manchester North & Salford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Bluebird Care Manchester North & Salford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Salma Kauser (Operations Director)

Bluebird Care Manchester North & Salford Reviews (27)

9.9

Bluebird Care Manchester North & Salford has a Review Score of 9.9 (9.885) out of 10, based on 17 reviews in the last 2 years.
Over all time Bluebird Care Manchester North & Salford has 27 reviews.

Overall Experience
  • 24
  • 3
  • 0
  • 0
  • 0
Date Published
  • 27
  • 1
  • 7
  • 17
  • 10
Reviewer Connection to Bluebird Care Manchester North & Salford
  • 8
  • 6
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Ann B (Daughter of Client) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Always on time, which is a big reassurance for me to be able to go to work knowing my mum is up and safe. The staff always have a smile and are brilliant at dealing with my mum. They chat with her and make her laugh. They really do care and can't do enough for me and my family. Thank
you so much, Bluebird.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & SalfordThank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L R (Friend of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird has recently taken over a care package for my client and so far are proving to be knowledgeable, proactive, responsive to feedback, and they use their own initiative.
I've had great communication from the Registered Manager and am confident in their ability to manage the package effectively.
They have demonstrated that they want to work with us to develop their input so it is the best it can be for our mutual client. They certainly haven't lost interest in customer care as soon as they secured the work, which can so often be the experience elsewhere.
Any teething problems along the way have been addressed quickly, competently and appropriately, and the staff they have provided have so far proven to be of a high quality. I have found them to be flexible and accommodating of requests, as well as communicating useful suggestions of their own.
I would absolutely refer to Bluebird again.
Reply from Tahir Mahmood, Franchise Owner at Bluebird Care Manchester North & SalfordThank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keith B (Son of Client) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be more satisfied with the service we got from the care people for the 3 weeks we had them. Polite, friendly and most important turned up when they said they would.
Thank you for the service.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & SalfordThank you for your review. We appreciate your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P D (Son of Client) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives is excellent. The carers are kind and considerate, always punctual, which is a relief to me and my family. We consider ourselves very fortunate to get such a conscientious company working for us.
Reply from Tahir Mahmood, Franchise Owner at Bluebird Care Manchester North & SalfordThank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katie C (Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care are supportive and are client-centred, hence acknowledging and catering to required tasks and requirements. Additionally, staff and management utilise good time management and positive communication, thus there have been no delays in their response to any questions. I would recommend Bluebird
to friends and family.
Reply from Bluebird care team, Franchise Owner at Bluebird Care Manchester North & SalfordThank you for your review. We appreciate your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Juraj C (Client) published on 19 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been with BlueBird care for a couple of months now, their service is really great. They go above and beyond, Blue bird staff is really friendly and flexible which is great as I am a student with a timetable that changes all the time. The management team had been very supportive and accommodating
toward my need like when I had appointments or my uni schedule had changed they were able to change my care calls accordingly on a short notice. All the staff are really happy working for BlueBird and they show this through the calls, by their happy personalities and meaningful conversations, friendly and caring and not just because of the paycheque. I had other companies that were not as punctual letting me down. I am pleased to say that BlueBird is not one of those companies.
As a disabled individual, I would definitely recommend BlueBird care, one of the best companies I have ever used.
Reply from Tahir Mahmood, Digital Marketing Manager at Bluebird Care Manchester North & SalfordHi Juraj, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew O (Son of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During a very stressful time for my mother, who needed overnight care, the manager and her team went out of their way to fulfil all my mother's needs. We struggled to find anybody who covered overnight and can't praise them enough for their help and, in particular, my mum loved her foot massages! If
you want to feel confident in the care you will receive, I would definitely recommend Bluebird.
Reply from Bluebird Care Team, Franchise Owner at Bluebird Care Manchester North & SalfordThank you for your review. We appreciate your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Bluebird Care Manchester North & Salford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Bluebird Care Manchester North & Salford is calculated as follows: ( (97 Excellents x 5) + (4 Goods x 4) ) ÷ 101 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Manchester North & Salford is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Pearson

Job Title: Registered Care Manager

Donna has over 11 years of experience in a range of care settings, primarily focused on adult and elderly care. She has built a career grounded in compassionate leadership, operational excellence, and a commitment to growth. Rising to HR Manager level, she led teams with a professional yet approachable style, encouraged staff development and drove improvements in both care quality and business performance. Her strong leadership and strategic mindset have contributed to team success, service excellence, and sustainable business growth. She enjoys going for hiking walks, spending time with close friends and family and attending the gym in her spare time.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Manchester North & Salford to verify any information. View our terms and conditions. Bluebird Care Manchester North & Salford has an Enhanced Service - more info.