Bluebird Care Manchester North & Salford

The Point, 173-175 Cheetham Hill Road, Manchester M8 8LG
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10 26 Reviews
  • Bluebird Care Manchester North & Salford, Manchester
Bluebird Care Manchester North & Salford are a family run company that aims to include everyone within that unit that encourages, includes, supports, and celebrates each other, like a true family does.

Starting Bluebird Care Manchester North & Salford was a way of giving back to the community, by leading a team that would provide quality care to the most vulnerable members of the community.

They believe in a “quality over quantity” approach, where no two customers are the same. They strive to deliver the best care through skilled staff and they ensure all customers are treated well, respected, and looked after in their own home.

With honesty, kindness, and compassion, they deliver tailored packages for each customer matching their needs and requirements, which are delivered through the trusted team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

These prices are only a guideline, please contact Bluebird Care Manchester North & Salford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Salma Kauser (Operations Director)

Bluebird Care Manchester North & Salford Reviews (26)

10

Bluebird Care Manchester North & Salford has a Review Score of 10 (9.950) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care Manchester North & Salford has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Manchester North & Salford
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Total of 26, showing 1-20
Review from Robert H (Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This lady, I am pleased to say, is an excellent worker.
Reply from Salma Kauser, Franchise Owner at Bluebird Care Manchester North & Salford

Thank you so much! I really appreciate your kind words and support.

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Review from Joanne J (Daughter of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Blue Bird Team are amazing, a lovely group of support staff and carers that have looked after my mum. They are very professional, trustworthy and extremely accommodating. Without them I don't know how I would have managed, they are there for us when ever we need them, they make my mum feel safe
and secure which means the world to us as a family, I couldn't be happier with their care and support. They are the best.
Reply from Salma Kauser, Franchise Owner/Operations Director at Bluebird Care Manchester North & Salford

Thank you so much for your kind words and heartfelt feedback. It means the world to us to know that our team has made such a positive difference for your mum and your family. Were truly grateful for the trust youve placed in us, and were proud to be able to support you in any way we can. Your appreciation encourages us to keep doing our very best every day. Thank you again for your lovely message!

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Review from B M (Client) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I decided to change from NHS to private care. I have not been disappointed. My care has been excellent. I have no complaints.
Reply from Bluebird Care Team, Franchise Owner at Bluebird Care Manchester North & Salford

Thank you so much for your kind words. We're delighted to hear that your transition to private care has been a positive experience and that you're happy with the level of care you've received. Your satisfaction means a great deal to us, and we're always here to support you. Please don't hesitate to reach out if there's ever anything you need.

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Review from M O (Niece of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird gives me piece of mind that there is someone coming in during the day to check on my aunt as I have to work. I have never had a problem and the staff have been friendly. I never had any issues with this company and when I had to contact management they have always responded quickly.
Reply from Salma Kauser, Operations Director at Bluebird Care Manchester North & Salford

Thank you so much for your kind words! We're truly glad to hear that Bluebird has been able to give you peace of mind and that our team has been friendly and responsive. It's important to us that families feel supported, and we're grateful for the trust you've placed in us to care for your aunt. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from J R (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been very good to work with in developing gradually increasing care and support for mum. The team is accessible and responsive and have been flexible about mums support and sensitive to her needs. The care and support workers are well presented, caring, respectful and considerate and
always interactive and cheerful. We are very pleased with the service and have confidence in the care workers.
Reply from Salma Kauser, Franchise Owner at Bluebird Care Manchester North & Salford

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We're delighted to hear that our team has been able to provide the flexible, responsive, and compassionate care your mum deserves. Ensuring that our care and support workers are professional, respectful, and attentive to individual needs is at the heart of what we do, so it's wonderful to know that this has been your experience.Your confidence in our service means a lot to us, and we will continue to do our best to support your mum. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Mark B (Son of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is my honest opinion that the care my father recieves from the Bluebird staff is somewhat exceptional. All staff I have met are extremely friendly and attentive. There is one member of staff who definitley goes out of her way to ensure my dad is more than comfortable and would go as far as saying
that she sees it more than a job, its like looking after a family member. What a beautiful person.
Reply from Bluebird Care , Team at Bluebird Care Manchester North & Salford

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that your father is receiving exceptional care from our Bluebird staff. It means the world to us that our teams dedication and compassion are making a real difference.We will be sure to pass on your wonderful comments, especially to the staff member who has gone above and beyond. Providing care that feels like family is exactly what we strive for, and your words reaffirm the importance of what we do.

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Review from M B (Son of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has provided an excellent care and support service for my mum during the past twelve months. Both the carers and management staff are dependable, friendly and readily adaptable to the needs of the person being cared for and the family itself. I wouldn't hesitate to recommend their services.
Reply from Bluebird Care Team, Manchester North & Salford at Bluebird Care Manchester North & Salford

Thank you so much for your kind words and thoughtful review. We're thrilled to hear that you've been satisfied with the care and support we've provided for your mum over the past year. Our team works hard to ensure both the person receiving care and their family feel supported and it's wonderful to know that our carers and management have made a positive impact. Your recommendation means a lot to us and we're grateful for the trust you've placed in us. If there's ever anything more we can do for you or your family, please don't hesitate to reach out!

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Review from Fiona K (Friend of Client) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was visiting my friend while the carer came, she was so lovely and very caring towards my friend as well as professional. She was very thorough and I could tell my friend felt at ease with her, she was polite and very patient.
Reply from Bluebird Care, Team at Bluebird Care Manchester North & Salford

Thank you for your lovely review, we have passed your kind words on to the staff member involved. Our team really enjoy working with your friend and we are glad that you feel that they are supporting her well.

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Review from R K (Friend of Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring and supportive professional service. I highly recommend Bluebird Home Care. After experiencing many other companies in the area Bluebird delivers a far better service than all of them. My friend doesn’t stop speaking about the staff, it’s made a very positive difference in his life.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for the lovely review. We try our best to support our customers, ensuring they feel comfortable and happy in their own home.

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Review from Howard M (Son of Client) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care carers are attentive to my mum's needs and very patient too. I also appreciate their flexibility; my mum, who has dementia, was recently moved without warning into a care home for assessment, Bluebird communicated with the care home's manager to arrange access to my mum; having been moved
from her own home, my mum is currently unsettled but welcomes the Bluebird carers' visits.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your review. The team really enjoy working with your mum and spending time with her visiting her favourite places. We were happy to be flexible in working with the home to provide some familiarity and reassurance, during what was an unexpected and difficult time for her. We are pleased that Mum appears to be enjoying her visits and that she is getting some comfort from still being supported by the team to access her favourite places.

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Review from Lis B (Sister-in-law of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to Bluebird Carers for supporting my brother-in-law when he moved to his new flat. My brother-in-law is blind and hard of hearing, the carers and manager were so good at listening to what we told them about how to support him. The carers seemed well-trained and able to use their skills
to support him appropriately. The carers would look for additional things to do if they still had time left in the time allocated. The communication between ourselves and the manager was excellent, they always responded quickly, informed us of carers' concerns, suggested things they could do to support him more. One of the most important things from my point of view is that the managers and staff cared about the client and what they did. My experience and my brother-in-law's is that this is a well-run and excellent care agency. Many, many thank yous.
Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Many thanks for the wonderful words. Our staff take pride in delivering the best care.

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Review from John W (Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not expected to ever need this service. Retired at 80. Super staff, professional, not mechanical and very human. Very aware of food safety, i.e. sell by dates, mould, smell. Thank you.
Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for the kind words. Our staff really enjoy doing what they do.

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Review from H H (Daughter of Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial contact through to today, the care provided has been of the highest quality. Dad is pleased with the standard of work and everyone we have been in contact with has been extremely personable, pleasant and professional.
The staff have been quick to contact me if there have been any problems
and also to discuss possible changes that may benefit Dad.
Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your kind words. We always try our utmost best to deliver the best service to your loved ones.

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Review from Karen B (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Bluebird Care after my mum's NHS post-hospital package came to an end last October. I was tempted to stay with the company providing her assistance but am so pleased I decided to switch. Within a couple of days of my initial enquiry, two team members came to visit Mum, armed with flowers and
a card to say hello. The care, compassion and interest in Mum and her life that was displayed during that initial meeting was just heart-melting and this has only continued.
To say that Bluebird goes above and beyond is an understatement! Mum has since had another stint in hospital and the team has been extremely flexible and accommodating during this period, ensuing that they meet all of Mum's needs, putting in extra visits as and when required and even popping in to see her when they are in the area, just to make sure she's ok and smiling. Her 'girls' are more than carers, they are her friends too and she loves them dearly. What more can you ask for?
Thank you, Bluebirds, for everything.
Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your kind words. Means a lot knowing your loved ones are living happily in their own home.

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Review from S R (Friend of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have dealt with many carers/companies over the last eight years or so but I can honestly say, Bluebird Care are head and shoulders above the rest! They really care for their clients, they go above and beyond to ensure their clients are well cared for, are enabled to enjoy their lives within the restrictions
they have. Never stop caring, you really are an amazing company. Thank you for everything you're doing for my friend.
Reply from , Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your kind words. We truly appreciate it.

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Review from A H (Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied, no problems. Very good staff and management.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for the lovely review. It's a pleasure working with you.

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Review from Haoian A (Daughter-in-law of Client) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are excellent with Mum. They encourage Mum to interact with activities such as making up shapes, jigsaws and exercise. They speak with Mum and go down memory lane, which helps Mum's memory. Many thanks.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Hi Haoian,
Thank you for your feedback, we appreciate it.
We take pride in delivering high-quality care for our customers. We appreciate you feel we do this well, so thank you.

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Review from Isis S (Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all Bluebird Team. I am grateful for all your support and understanding. You have exceeded my expectations and everyone was so lovely and helpful. All the managers and staff are pleasant and I feel understood and properly cared for. Thank you again to all.
Reply from Tahir Mahmood, Franchise Owner at Bluebird Care Manchester North & Salford

Hi Isis,
Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!

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Review from M B (Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are pleasant and helpful. We get on very well. We have a good understanding. they are always punctual and well-presented. The management team are very supportive and consider my opinions. I feel comfortable and confident in Bluebird Care North and looking forward to the future with them.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!

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Review from Ann B (Daughter of Client) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Always on time, which is a big reassurance for me to be able to go to work knowing my mum is up and safe. The staff always have a smile and are brilliant at dealing with my mum. They chat with her and make her laugh. They really do care and can't do enough for me and my family. Thank
you so much, Bluebird.
Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Bluebird Care Manchester North & Salford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Bluebird Care Manchester North & Salford is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) ) ÷ 119 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Manchester North & Salford is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Donna

Donna Pearson

Job Title: Franchise Owner

Donna has over 11 years of experience in a range of care settings, primarily focused on adult and elderly care. She has built a career grounded in compassionate leadership, operational excellence, and a commitment to growth. Rising to HR Manager level, she led teams with a professional yet approachable style, encouraged staff development and drove improvements in both care quality and business performance. Her strong leadership and strategic mindset have contributed to team success, service excellence, and sustainable business growth. She enjoys going for hiking walks, spending time with close friends and family and attending the gym in her spare time.

Frequently Asked Questions about Bluebird Care Manchester North & Salford

What Type of Services does Bluebird Care Manchester North & Salford offer?

Bluebird Care Manchester North & Salford offers Home Care.

How many Carers does Bluebird Care Manchester North & Salford employ?

Bluebird Care Manchester North & Salford employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Manchester North & Salford to verify any information. View our terms and conditions. Bluebird Care Manchester North & Salford has an Enhanced Service - more info.