Pride Community Healthcare

46b Cooden Sea Road, Bexhill-on-Sea TN39 4SL
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9.9 31 Reviews
  • Pride Community Healthcare, Bexhill-on-Sea
Pride Community Healthcare, situated in Bexhill-on-Sea, offers a variety of home care services to support local people to continue living independently from the comfort of their own homes.

Through bespoke care plans, the team at Pride Community Healthcare, offer personalised support to suit each person they work with. This ensures every person receives the care they need, with personal preferences and opinions of loved ones always taken into account. The team recognise that care should support a person's lifestyle and they take time to get to know clients, working with them to help them live a fulfilled life with the peace of mind that they have the support they need.

The team of carers are highly trained and receive ongoing support so they can offer their best to their clients.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £35
  • Weekly Live-in Care Fees: £1400 – £1500

These prices are only a guideline, please contact Pride Community Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Pride Community Healthcare

Person in charge

  • Tracy Britcher (Director/Manager)

Pride Community Healthcare Reviews (31)

Total of 31, showing 1-20
9.9

Pride Community Healthcare has a Review Score of 9.9 (9.946) out of 10, based on 22 reviews in the last 2 years. Over all time Pride Community Healthcare has 31 reviews.

Overall Experience

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Date Published

31
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9
Overall Experience  Overall Experience 5.0 out of 5

Pride carers go over and above to give our mum the best possible care; they are warm, patient and understanding, and communication through the birdie app is prompt and clear. This gives us peace of mind, particularly when mum's health dips and she needs extra support. It's very reassuring to know that
high quality extra care can be provided at short notice. We're very grateful to the manager and the team.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure and we are pleased that we are able to support Mum at home. The team enjoy their visits to Mum.

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Overall Experience  Overall Experience 5.0 out of 5

Initially PCH were employed to provide companionship for my aunt on a weekly basis which helped her a lot in overcoming some of her worries of being alone. In recent months however due to problems of mobility she has been receiving care up to 4 times a day. The care has always been of the highest quality
with the team going beyond expectations when needed. I cannot praise them enough and would highly recommend their services.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure we are happy to be able to support your aunt in maintaining her independence and supporting her to stay at home.

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Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare has been caring for my mum for a few months now and they've been excellent. The carers who come in to work with her are kind and cheerful and know how to talk to her even when she's having a bad day. They're flexible in adjusting to do what's necessary on a day-by-day basis
and they've changed schedules without fuss or complaint. It's a challenging job sometimes, to work with someone who finds it difficult to accept help, but Pride have taken it all in their stride. I live far away so I particularly appreciate the time the manager and her team have taken to discuss mum's situation when I'm there and to advise on how to make life easier for her.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review, it is our pleasure and I know that the team really enjoy their visits to Mum.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to say how amazing the manager and her team are and have been looking after our mum. They have shown compassion, kindness and flexibility at all times. Nothing is too much trouble and they have made our mum feel cared for and us reassured. They have gone above and beyond their role to provide
outstanding care and support. Thank you.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you so much for taking the time to write a review, it is our pleasure being able to support Mum at home. I know the team really enjoy their visits with her.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided has been excellent, tailoring each visit to my Mums needs.


This means on occasions doing everything, but on other occasions having a chat and a natter.


The frequency and nature of the visits has been changed without any fuss and was easy to arrange.


The birdie app also allows

us to check- in on how's things are at each visit.


Really happy with the service

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, our support workers really enjoy visiting Mum.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly caring staff, always punctual and respects clients wishes and privacy.
The Birdie app is an excellent tool which provides us as family, peace of mind. The care has enabled my mum to stay safe and her independence. We can always easily talk to the care staff and discuss any
changes or amendments needed to mums care plan very easily.

Reply from Tracy Britcher, Registered Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure to support your Mum, our team enjoy visiting and supporting Mum.

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Overall Experience  Overall Experience 5.0 out of 5

Wonderful service and staff who go above and beyond. Very caring and friendly. Always ensure to be prompt and on time, a very reliable service. They not only look after my husband but also make sure I am ok too.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you fr taking the time to write a review, it is our pleasure that we were able to care for your husband and also support you too.

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Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy with the care she receives. The carers are very kind.
Her quality of life is very much improved as a result of this service.
My friend is very happy with the care she receives. The carers are very kind.
Her quality of life is very much improved as a result of this service.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure to be able to support your friend, I will pass this feedback onto the team.

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Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare was recommended for my mother by our hairdresser. They have been brilliant from the beginning, and are punctual, caring and flexible. The app shows me which carer was present, what they did and the time they spent. As my parents are independent but forgetful, this helps alert
me to items that might need to be bought and medication that is running out. The management is excellent. Communication is prompt and helpful. I feel I can raise any issue and ask for advice. Although my father is not the client, when he collapsed recently, my mother called Pride. The manager came out immediately, called back up, called an ambulance and sorted lunch for my mother as well as pencilling in extra visits should they be needed. It is a relief that my mother has complete confidence in them. Some carers are extra special and go above and beyond what they are paid for. The agency pays a living wage to staff which I feel shows they value staff as well as clients.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review and for your kind words. It is our pleasure to support your parents. I will pass this feedback on to the care team.

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Overall Experience  Overall Experience 5.0 out of 5

I've always felt that all the staff at Pride Community Healthcare are always kind and caring. Nothing was too much to ask and always went the extra mile to help my parents.
The manager and her team are so easy to chat with, they will also answer your questions you want to ask. A big thank you.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it is our pleasure and we are pleased that we have been able to provide the care and support for your parents.

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Overall Experience  Overall Experience 4.0 out of 5

We found the staff from the care provider were punctual and helpful and ready to assist with most care requests. Our carer is worthy of mention although others came a close second. We would recommend the Pride Community Health care.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, we are happy to have been able to support and care for your wife.

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Overall Experience  Overall Experience 5.0 out of 5

After interviewing several local service we settled with Pride Community Healthcare. Although we thought the need for care would be ad hoc initially, PCH were willing to accommodate flexibility from the off set. After the management helped support our father, out of normal service, for some rather panicked
requests from him, we soon created a routine visits with PCH as realised the level of care and interest they had for our father as a new client. Over time our father grew fond of the PCH team members enjoying their support, care and often just their company. Even during hospital stays PCH were available to help with some local logistics when family were away from the area. Ease of contact and fast communication maintained our confidence in the service, which always provided such friendly and caring team members who you never felt were there to just check-in and check-out per client visit. Please look no further than PCH for any homecare needs.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it was our pleasure to be able to support your father, I know the staff enjoyed visiting him and listening to previous work in many countries. I will pass this feedback onto the team.

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Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare took over my mother's care in August 2024. I have recently increased my mother's visits. All the carers are polite, respectful, caring and very professional. I have no concerns as I know my mother is in safe hands.
There is an app so that family can check on times of visits
and a written report on what occurred on each visit.
The Manager is excellent, so helpful and always at hand. I am very happy with this service. Highly Recommend.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, we are happy that we are able to support with the care for your mother, I will pass this feedback on to the team of carers who visit on a regular basis.

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Overall Experience  Overall Experience 5.0 out of 5

My mum broke her wrist on a Friday, just before Christmas; she was adamant that she wanted to stay in her own home. She refused to move in with either my sister or I on a temporary basis as she is fiercely independent. I spoke to a home care provider that was recommended to me, but I didn't feel comfortable,
so I went in to Pride Community Healthcare's office and instantly felt confident with the care suggested. The manager from Pride, came round to assess my mum that day as this was an emergency and put a care plan into place immediately (which was tricky because they are really busy). The result has been wonderful - really excellent care, really kind and generous 'service', really lovely lady carers - and a happy mother - who has maintained her independence.
I am so grateful to Pride - and could not recommend them highly enough; I also can't thank them enough.
It's really difficult for children and parents in this situation and Pride helped navigate these difficulties with ease.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review and the lovely comments, we are very happy that we were able to help support your mother in this emergency situation. I will pass on this feedback to our team. Our team of carers enjoyed visiting and supporting your mother.

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Overall Experience  Overall Experience 5.0 out of 5

The carers have really helped us through a difficult time. They have always been helpful, supportive and professional. They have a great team and those carers we have met have all been lovely. Dealing with a loved one with dementia is never easy and the carers all treat her with respect and dignity.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review. It is our pleasure to have been able to support and care for your family during a difficult time.

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Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare have been brilliant at supporting not only my nan but also supporting & communicating with our family.
Being the first time needing care at home, we didn't really know where to start or what to expect, but they made the process as simple & as stress-free as possible. They
have tried to fit in with our schedule & preferred timings which has been really helpful. They are all very reliable & give lots of encouragement & reassurance when it is needed. It has helped to take some of the pressure off of us during the daytime, as we know all of her needs are being met.
I would definitely recommend Pride to other people!

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review on our service. We are pleased that you are happy with the service that our team are providing in caring for your nan and supporting you and your family too.

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Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly.
Understand my wife’s complex needs and try to fully meet them.
Requires two carers per visit which may, at times, mean the directors have to be available.
Very supportive.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it is our pleasure to be able to support you with your wife's care needs.

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Overall Experience  Overall Experience 5.0 out of 5

Having been caring for Mum full-time since 2019, it’s been a big change for my sister and me that since Mum had a stroke in January, she’s been unable to walk. We recognized that we needed help so we approached Pride to provide some extra care and support. We felt quite nervous about having new people
into the home but we needn’t have worried! We are so fortunate to have the same two ladies all the time and they have just fitted into not only our routine but also into the family, so well. Always on time, always cheerful and chatty with us all, and always lovely with Mum. And one more extra special aspect to their care - they are always so respectful to Mum and so careful to preserve her dignity when completing personal care.
We are delighted to have our two special ladies!

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review of our service and the care staff that support your mum, I will pass this feedback on to the two carers.

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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this team, the care provided is first class and the management has a lot of local knowledge and service knowledge. Their advice and intervention have helped me to find and get access to services to help Mum to retain her independence. Mum is delighted and reassured knowing
she is in safe, caring and professional hands.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review of our service. It is our pleasure to be able to provide the care and support to your Mum.

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Overall Experience  Overall Experience 5.0 out of 5

After a long period of ill health I approached care in my home for the first time with some trepidation but was delighted by the understanding and sensitive care that was given to me.
The comfort and peace of mind knowing that I can call on their care at any time means a great deal to me.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure to come and support you in your own home.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Pride Community Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for Pride Community Healthcare is calculated as follows: ( (122 Excellents x 5) + (7 Goods x 4) ) ÷ 129 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pride Community Healthcare is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (8)

Tracy

Tracy Britcher

Job Title: Registered Manager/Director

Joined: 2022

I am registered manager, the nominated individual and am also one of the directors of Pride Community Healthare, along with my Partner Lucy. I have over 30 years of experience in the health and social care sector. My extensive career includes working as an NVQ assessor, a role in which I supported staff in achieving their qualifications.
I have an array of qualifications, including:
•   NVQ Level 3 in Health and Social Care
•   NVQ Level 3 in Team Leading
•   NVQ Level 3 in Customer Service
•   Level 4 in Leadership and Management
•   Level 5 Diploma in Health and Social Care
With many years of experience as a registered manager, I have developed a profound understanding of the health and social care domain.
Myself and Lucy decided to take the plunge and start up our own domiciliary care agency, we are a small and personable company providing high quality care to our clients in their own homes.
In my spare time, I enjoy going for walks with my beloved Schnoodle, Rolo. I also likes going out to the theatre and meeting people.

Lucy

Lucy Britcher

Job Title: Director

Joined: 2022

I am also one of the directors and has been working in the care sector since 2001. My expertise lies in domiciliary care, which involves supporting clients to maintain their independence within their homes. My career path has also seen me working with the South East Coast Ambulance Service in patient transport and procurement. In this role, I supported staff and ensured that all tasks were executed to meet deadlines. I also served as a Team Leader within the service.
I have a GNVQ in Health and Social Care and is currently advancing my qualifications by working towards an NVQ Level 4 in Health and Social Care.
In my personal time, I engage in Crossfit and enjoys taking walks with my dog.

Natasha

Natasha Scott

Job Title: Care Manager

Joined: 2024

I am proud to be the Care Manager at Pride Community Healthcare, where I have been part of the team since June 2024. Under the guidance of Tracy Britcher, our Registered Manager, I was promoted to Care Manager in November 2024, and I continue to build my expertise through ongoing training.
With nine years of experience in the care sector, I have developed a deep understanding of providing compassionate and high-quality support. My journey began with achieving a Level 3 qualification in Health and Social Care at college, along with completing the Care Certificate. Over the years, I have gained valuable experience working in domiciliary care, in nursing homes, and at both Conquest and Eastbourne hospitals. During my time in the pharmacy department, I qualified as a Medicines Management and Accuracy Checking Pharmacy Technician—an expertise that enhances my ability to ensure safe and effective care for those we support.
At Pride Community Healthcare, I am dedicated to making a difference by leading with care, professionalism, and a commitment to excellence.

Courtney

Courtney James

Job Title: Support Worker/Care Coordinator

Joined: 2025

I joined Pride in May, 2025 to be a part of a wonderful team. I am a compassionate, bubbly, friendly, and caring individual with roughly 10 years of experience in the care sector. I have worked in various job roles, predominantly in care homes, but have spent the last 3 years working in administration in a mental health hospital. I hold an NVQ 3 in Health & Social Care, and I am currently studying to obtain my counselling degree at Canterbury Christ Church University. Human beings are complex yet wonderful creatures, and I enjoy developing relationships and doing my bit to take care of others. In my free time, I enjoy hiking, mountain climbing, reading, writing poetry, going for coffee in cute coffee shops, being in nature, and spending time with my friends and family. Being a part of the Pride team for me means going the extra mile to ensure individuals can remain as independent as possible in their everyday lives, and I am excited to be part of the journey.

Rose

Rose Francis

Job Title: Support Worker

Joined: 2024

I joined the team at Pride Community Healthcare in February 2024. I have been working in the health industry since 2009, initially as a care supervisor and a GP exercise specialist. In addition to my role at Pride, I am also a Band 3 Senior Healthcare Assistant for the NHS. I am a friendly, reliable, and fun person who enjoys chatting and supporting the people I care for.

Heather

Heather Page

Job Title: Support Worker

Joined: 2024

I joined the team at Pride Community Healthcare in December 2024. At 57 years old, I am married to David and am enjoying life. I have two daughters and have worked in care for 30 years, starting in nursing homes and progressing through care homes to home care. I love to travel, with my favorite destinations being Africa and Canada.

Rolo

Rolo Britcher

Job Title: Therapy dog

Joined: 2023

I am Rolo, I am friendly and like to greet everybody who comes into the office, I do tend to bark a lot, but that is mainly because I like to get lots of attention.
I enjoy visiting the clients and I love going out for walks with my mums.
I am usually in the office on a Monday morning, pop along and see me.

Daniella

Daniella Taylor

Job Title: Support Worker

Joined: 2025

I am Daniella, a 23-year-old carer at Pride Community Healthcare, I have always had a passion for helping others and love being able to brighten someone's day through a friendly chat and compassionate care. Before joining Pride Healthcare, I gained valuable experience in the care sector with another provider, worked as a discharge coordinator at the hospital, and supported my local community as a store assistant at One Stop. I am proud to be part of a team that makes a real difference in people's lives every day.

Frequently Asked Questions about Pride Community Healthcare

What Type of Services does Pride Community Healthcare offer?

Pride Community Healthcare offers Home Care.

How many Carers does Pride Community Healthcare employ?

Pride Community Healthcare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Community Healthcare to verify any information. View our terms and conditions. Pride Community Healthcare has an Enhanced Service - more info.