Pride Community Healthcare

46b Cooden Sea Road, Bexhill-on-Sea TN39 4SL
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9.9 34 Reviews
  • Pride Community Healthcare, Bexhill-on-Sea
Pride Community Healthcare, situated in Bexhill-on-Sea, offers a variety of home care services to support local people to continue living independently from the comfort of their own homes.

Through bespoke care plans, the team at Pride Community Healthcare, offer personalised support to suit each person they work with. This ensures every person receives the care they need, with personal preferences and opinions of loved ones always taken into account. The team recognise that care should support a person's lifestyle and they take time to get to know clients, working with them to help them live a fulfilled life with the peace of mind that they have the support they need.

The team of carers are highly trained and receive ongoing support so they can offer their best to their clients.
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Care Provided by Pride Community Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £35
  • Weekly Live-in Care Fees: £1400 – £1500

These prices are only a guideline, please contact Pride Community Healthcare to find out the exact price for your requirements.

Contact Pride Community Healthcare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pride Community Healthcare to get a personalised quote.

Good to Know

Owner

  • Pride Community Healthcare
  • Privately Owned

Person in Charge

  • Tracy Britcher (Director/Manager)

Pride Community Healthcare Reviews (34)

9.9

Pride Community Healthcare has a Review Score of 9.9 (9.946) out of 10, based on 22 reviews in the last 2 years.
Over all time Pride Community Healthcare has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pride Community Healthcare
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Total of 34, showing 1-20
Review from P B (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Pride is, in my opinion, outstanding. They are punctual and provide top class care adapting to my mother's changing needs including changing times of appointments to suit her hospital appointments at short notice. They always treat my mother with kindness and dignity and provide
a holistic approach treating her not like a patient but as someone they are genuinely interested in. My experience of the management team is that they really listen to the needs of my mum but also try and take into account the whole family dynamics. They respond to queries and requests for changes in care quickly and really go out of their way to try and accommodate requested changes. I wouldn't hesitate to recommend Pride. They are kind, considerate, compassionate, professionals who go out of their way to make their customers and their families feel that they are in safe hands.
Reply from Tracy Britcher, Director and Registered Manager at Pride Community HealthcareThank you for sharing such a lovely review. Were delighted to hear that your mother feels cared for with kindness and dignity, and that our team has been able to adapt quickly to her changing needs and appointments. Its wonderful to know that our holistic, familycentred approach has made a positive difference to you all.
We truly appreciate your recommendation and your trust in Pride its a privilege to support your mother and your family.
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Review from C B (Son of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The pride team have gone above and beyond looking after my elderly parents. The staff are excellent and the management are caring, approachable and genuinely care. I have no hesitation in recommending them to anyone in the Bexhill area looking for a reliable and caring service. They went over and above
what they would reasonably be expected to do, and I can't thank them enough.
Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you so much for your wonderful review.
It means a great deal to our whole team to know that your parents have felt supported, respected, and genuinely cared for. We are incredibly proud of our staff, and feedback like yours reminds us why we do what we do.
Going above and beyond is simply part of how we believe care should be delivered, and we're delighted that this has made a positive difference to your family.
Your recommendation is truly appreciated, and we're grateful for the trust you've placed in us.
Thank you again for taking the time to share your experience.
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Review from L S (Friend of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the privilege of caring for one of pride community , clients in a home that I work in. I not only was a carer but we became friends in the short time they was with us. In that time the client had nothing but good things to say about her care and how happy she was with everything and everyone
that looked after her, when the family came to visit they expressed there views on the care and it was 100% good things how the care was delivered with dignity and respect , always on time and always put there client first respecting there choices.
Even when the client was in our care the care manager came to visit spent time with the client this was off duty nice that they took time from there busy working life to come and check on there client nice to see the client smile when they recognised her. Took client for a walk in the garden and even found time to get to know some of the people there client had befriended in the home. I would highly recommend this company.
Reply from Tracy Britcher, Registered Manager/Director at Pride Community HealthcareThank you for taking the time to write us a lovely review, we are proud of our team and the care that they provide.
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Review from Fiona B (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride carers go over and above to give our mum the best possible care; they are warm, patient and understanding, and communication through the birdie app is prompt and clear. This gives us peace of mind, particularly when mum's health dips and she needs extra support. It's very reassuring to know that
high quality extra care can be provided at short notice. We're very grateful to the manager and the team.
Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you for taking the time to write a review, it is our pleasure and we are pleased that we are able to support Mum at home. The team enjoy their visits to Mum.
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Review from R D (Nephew of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially PCH were employed to provide companionship for my aunt on a weekly basis which helped her a lot in overcoming some of her worries of being alone. In recent months however due to problems of mobility she has been receiving care up to 4 times a day. The care has always been of the highest quality
with the team going beyond expectations when needed. I cannot praise them enough and would highly recommend their services.
Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you for taking the time to write a review, it is our pleasure we are happy to be able to support your aunt in maintaining her independence and supporting her to stay at home.
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Review from Jonathan B (Son of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride Community Healthcare has been caring for my mum for a few months now and they've been excellent. The carers who come in to work with her are kind and cheerful and know how to talk to her even when she's having a bad day. They're flexible in adjusting to do what's necessary on a day-by-day basis
and they've changed schedules without fuss or complaint. It's a challenging job sometimes, to work with someone who finds it difficult to accept help, but Pride have taken it all in their stride. I live far away so I particularly appreciate the time the manager and her team have taken to discuss mum's situation when I'm there and to advise on how to make life easier for her.
Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you for taking the time to write a lovely review, it is our pleasure and I know that the team really enjoy their visits to Mum.
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Review from Natasha C (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say how amazing the manager and her team are and have been looking after our mum. They have shown compassion, kindness and flexibility at all times. Nothing is too much trouble and they have made our mum feel cared for and us reassured. They have gone above and beyond their role to provide
outstanding care and support. Thank you.
Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you so much for taking the time to write a review, it is our pleasure being able to support Mum at home. I know the team really enjoy their visits with her.
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Review from Simon C (Son of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided has been excellent, tailoring each visit to my Mums needs.


This means on occasions doing everything, but on other occasions having a chat and a natter.


The frequency and nature of the visits has been changed without any fuss and was easy to arrange.


The birdie app also allows

us to check- in on how's things are at each visit.


Really happy with the service

Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you for taking the time to write a review, our support workers really enjoy visiting Mum.
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Review from Elaine T (Daughter of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, friendly caring staff, always punctual and respects clients wishes and privacy.
The Birdie app is an excellent tool which provides us as family, peace of mind. The care has enabled my mum to stay safe and her independence. We can always easily talk to the care staff and discuss any
changes or amendments needed to mums care plan very easily.
Reply from Tracy Britcher, Registered Manager/Director at Pride Community HealthcareThank you for taking the time to write a review, it is our pleasure to support your Mum, our team enjoy visiting and supporting Mum.
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Review from B D (Wife of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful service and staff who go above and beyond. Very caring and friendly. Always ensure to be prompt and on time, a very reliable service. They not only look after my husband but also make sure I am ok too.
Reply from Tracy Britcher, Manager/director at Pride Community HealthcareThank you fr taking the time to write a review, it is our pleasure that we were able to care for your husband and also support you too.
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Review from R R (Friend of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is very happy with the care she receives. The carers are very kind.
Her quality of life is very much improved as a result of this service.
My friend is very happy with the care she receives. The carers are very kind.
Her quality of life is very much improved as a result of this service.
Reply from Tracy Britcher, Manager/Director at Pride Community HealthcareThank you for taking the time to write a review, it is our pleasure to be able to support your friend, I will pass this feedback onto the team.
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Review from D B (Daughter of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride Community Healthcare was recommended for my mother by our hairdresser. They have been brilliant from the beginning, and are punctual, caring and flexible. The app shows me which carer was present, what they did and the time they spent. As my parents are independent but forgetful, this helps alert
me to items that might need to be bought and medication that is running out. The management is excellent. Communication is prompt and helpful. I feel I can raise any issue and ask for advice. Although my father is not the client, when he collapsed recently, my mother called Pride. The manager came out immediately, called back up, called an ambulance and sorted lunch for my mother as well as pencilling in extra visits should they be needed. It is a relief that my mother has complete confidence in them. Some carers are extra special and go above and beyond what they are paid for. The agency pays a living wage to staff which I feel shows they value staff as well as clients.
Reply from Tracy Britcher, Manager/director at Pride Community HealthcareThank you for taking the time to write a review and for your kind words. It is our pleasure to support your parents. I will pass this feedback on to the care team.
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Review from Carolyn S (Daughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always felt that all the staff at Pride Community Healthcare are always kind and caring. Nothing was too much to ask and always went the extra mile to help my parents.
The manager and her team are so easy to chat with, they will also answer your questions you want to ask. A big thank you.
Reply from Tracy Britcher, Manager/Director at Pride Community HealthcareThank you for taking the time to write a review for us, it is our pleasure and we are pleased that we have been able to provide the care and support for your parents.
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Review from Brian T (Husband of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We found the staff from the care provider were punctual and helpful and ready to assist with most care requests. Our carer is worthy of mention although others came a close second. We would recommend the Pride Community Health care.
Reply from Tracy Britcher, Manager/Director at Pride Community HealthcareThank you for taking the time to write a review, we are happy to have been able to support and care for your wife.
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Review from M P (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After interviewing several local service we settled with Pride Community Healthcare. Although we thought the need for care would be ad hoc initially, PCH were willing to accommodate flexibility from the off set. After the management helped support our father, out of normal service, for some rather panicked
requests from him, we soon created a routine visits with PCH as realised the level of care and interest they had for our father as a new client. Over time our father grew fond of the PCH team members enjoying their support, care and often just their company. Even during hospital stays PCH were available to help with some local logistics when family were away from the area. Ease of contact and fast communication maintained our confidence in the service, which always provided such friendly and caring team members who you never felt were there to just check-in and check-out per client visit. Please look no further than PCH for any homecare needs.
Reply from Tracy Britcher, Manager/Director at Pride Community HealthcareThank you for taking the time to write a review for us, it was our pleasure to be able to support your father, I know the staff enjoyed visiting him and listening to previous work in many countries. I will pass this feedback onto the team.
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Review from Lisa O (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride Community Healthcare took over my mother's care in August 2024. I have recently increased my mother's visits. All the carers are polite, respectful, caring and very professional. I have no concerns as I know my mother is in safe hands.
There is an app so that family can check on times of visits
and a written report on what occurred on each visit.
The Manager is excellent, so helpful and always at hand. I am very happy with this service. Highly Recommend.
Reply from Tracy Britcher, Manager at Pride Community HealthcareThank you for taking the time to write a review, we are happy that we are able to support with the care for your mother, I will pass this feedback on to the team of carers who visit on a regular basis.
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Review from Judith B (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum broke her wrist on a Friday, just before Christmas; she was adamant that she wanted to stay in her own home. She refused to move in with either my sister or I on a temporary basis as she is fiercely independent. I spoke to a home care provider that was recommended to me, but I didn't feel comfortable,
so I went in to Pride Community Healthcare's office and instantly felt confident with the care suggested. The manager from Pride, came round to assess my mum that day as this was an emergency and put a care plan into place immediately (which was tricky because they are really busy). The result has been wonderful - really excellent care, really kind and generous 'service', really lovely lady carers - and a happy mother - who has maintained her independence.
I am so grateful to Pride - and could not recommend them highly enough; I also can't thank them enough.
It's really difficult for children and parents in this situation and Pride helped navigate these difficulties with ease.
Reply from Tracy Britcher, Manager/Director at Pride Community HealthcareThank you for taking the time to write a review and the lovely comments, we are very happy that we were able to help support your mother in this emergency situation. I will pass on this feedback to our team. Our team of carers enjoyed visiting and supporting your mother.
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Review from Vanessa T (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have really helped us through a difficult time. They have always been helpful, supportive and professional. They have a great team and those carers we have met have all been lovely. Dealing with a loved one with dementia is never easy and the carers all treat her with respect and dignity.
Reply from Tracy Britcher, Manager/director at Pride Community HealthcareThank you for taking the time to write a lovely review. It is our pleasure to have been able to support and care for your family during a difficult time.
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Review from Emily T (Granddaughter of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride Community Healthcare have been brilliant at supporting not only my nan but also supporting & communicating with our family.
Being the first time needing care at home, we didn't really know where to start or what to expect, but they made the process as simple & as stress-free as possible. They
have tried to fit in with our schedule & preferred timings which has been really helpful. They are all very reliable & give lots of encouragement & reassurance when it is needed. It has helped to take some of the pressure off of us during the daytime, as we know all of her needs are being met.
I would definitely recommend Pride to other people!
Reply from Tracy Britcher, Manager/director at Pride Community HealthcareThank you for taking the time to write a review on our service. We are pleased that you are happy with the service that our team are providing in caring for your nan and supporting you and your family too.
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Review from Chris H (Husband of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always helpful and friendly.
Understand my wife’s complex needs and try to fully meet them.
Requires two carers per visit which may, at times, mean the directors have to be available.
Very supportive.
Reply from Tracy Britcher, Manager/director at Pride Community HealthcareThank you for taking the time to write a review for us, it is our pleasure to be able to support you with your wife's care needs.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Pride Community Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Pride Community Healthcare is calculated as follows: ( (122 Excellents x 5) + (7 Goods x 4) ) ÷ 129 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pride Community Healthcare is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Tracy

Tracy Britcher

Job Title: Registered Manager/Director Joined: 2022

I am registered manager, the nominated individual and am also one of the directors of Pride Community Healthare, along with my Partner Lucy. I have over 30 years of experience in the health and social care sector. My extensive career includes working as an NVQ assessor, a role in which I supported staff in achieving their qualifications.
I have an array of qualifications, including:
•   NVQ Level 3 in Health and Social Care
•   NVQ Level 3 in Team Leading
•   NVQ Level 3 in Customer Service
•   Level 4 in Leadership and Management
•   Level 5 Diploma in Health and Social Care
With many years of experience as a registered manager, I have developed a profound understanding of the health and social care domain.
Myself and Lucy decided to take the plunge and start up our own domiciliary care agency, we are a small and personable company providing high quality care to our clients in their own homes.
In my spare time, I enjoy going for walks with my beloved Schnoodle, Rolo. I also likes going out to the theatre and meeting people.

Lucy

Lucy Britcher

Job Title: Director Joined: 2022

I am also one of the directors and has been working in the care sector since 2001. My expertise lies in domiciliary care, which involves supporting clients to maintain their independence within their homes. My career path has also seen me working with the South East Coast Ambulance Service in patient transport and procurement. In this role, I supported staff and ensured that all tasks were executed to meet deadlines. I also served as a Team Leader within the service.
I have a GNVQ in Health and Social Care and is currently advancing my qualifications by working towards an NVQ Level 4 in Health and Social Care.
In my personal time, I engage in Crossfit and enjoys taking walks with my dog.

Natasha

Natasha Scott

Job Title: Care Manager Joined: 2024

I am proud to be the Care Manager at Pride Community Healthcare, where I have been part of the team since June 2024. Under the guidance of Tracy Britcher, our Registered Manager, I was promoted to Care Manager in November 2024, and I continue to build my expertise through ongoing training.
With nine years of experience in the care sector, I have developed a deep understanding of providing compassionate and high-quality support. My journey began with achieving a Level 3 qualification in Health and Social Care at college, along with completing the Care Certificate. Over the years, I have gained valuable experience working in domiciliary care, in nursing homes, and at both Conquest and Eastbourne hospitals. During my time in the pharmacy department, I qualified as a Medicines Management and Accuracy Checking Pharmacy Technician—an expertise that enhances my ability to ensure safe and effective care for those we support.
At Pride Community Healthcare, I am dedicated to making a difference by leading with care, professionalism, and a commitment to excellence.

Rose

Rose Francis

Job Title: Support Worker Joined: 2024

I joined the team at Pride Community Healthcare in February 2024. I have been working in the health industry since 2009, initially as a care supervisor and a GP exercise specialist. In addition to my role at Pride, I am also a Band 3 Senior Healthcare Assistant for the NHS. I am a friendly, reliable, and fun person who enjoys chatting and supporting the people I care for.

Heather

Heather Page

Job Title: Support Worker Joined: 2024

I joined the team at Pride Community Healthcare in December 2024. At 57 years old, I am married to David and am enjoying life. I have two daughters and have worked in care for 30 years, starting in nursing homes and progressing through care homes to home care. I love to travel, with my favorite destinations being Africa and Canada.

Rolo

Rolo Britcher

Job Title: Therapy dog Joined: 2023

I am Rolo, I am friendly and like to greet everybody who comes into the office, I do tend to bark a lot, but that is mainly because I like to get lots of attention.
I enjoy visiting the clients and I love going out for walks with my mums.
I am usually in the office on a Monday morning, pop along and see me.

Frequently Asked Questions about Pride Community Healthcare

What Type of Services does Pride Community Healthcare offer?

Pride Community Healthcare offers Home Care.

How many Carers does Pride Community Healthcare employ?

Pride Community Healthcare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Community Healthcare to verify any information. View our terms and conditions. Pride Community Healthcare has an Enhanced Service - more info.