These prices are only a guideline, please contact Pride Community Healthcare to find out the exact price for your requirements.
Pride Community Healthcare has a Review Score of 9.9 (9.946) out of 10, based on 22 reviews in the last 2 years. Over all time Pride Community Healthcare has 31 reviews.
Review from Fiona B (Daughter of Client) published on 23 June 2025
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Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you for taking the time to write a review, it is our pleasure and we are pleased that we are able to support Mum at home. The team enjoy their visits to Mum.
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Treated with Dignity
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Review from R D (Nephew of Client) published on 23 June 2025
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Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you for taking the time to write a review, it is our pleasure we are happy to be able to support your aunt in maintaining her independence and supporting her to stay at home.
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Treated with Dignity
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Review from Jonathan B (Son of Client) published on 23 June 2025
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Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you for taking the time to write a lovely review, it is our pleasure and I know that the team really enjoy their visits to Mum.
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Treated with Dignity
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Review from Natasha C (Daughter of Client) published on 23 June 2025
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Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you so much for taking the time to write a review, it is our pleasure being able to support Mum at home. I know the team really enjoy their visits with her.
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Treated with Dignity
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Review from Simon C (Son of Client) published on 12 June 2025
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This means on occasions doing everything, but on other occasions having a chat and a natter.
The frequency and nature of the visits has been changed without any fuss and was easy to arrange.
The birdie app also allows
Really happy with the service
Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you for taking the time to write a review, our support workers really enjoy visiting Mum.
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Value for Money
Review from Elaine T (Daughter of Client) published on 12 June 2025
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Reply from Tracy Britcher, Registered Manager/Director at Pride Community Healthcare
Thank you for taking the time to write a review, it is our pleasure to support your Mum, our team enjoy visiting and supporting Mum.
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Management
Treated with Dignity
Value for Money
Review from B D (Wife of Client) published on 14 May 2025
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you fr taking the time to write a review, it is our pleasure that we were able to care for your husband and also support you too.
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Treated with Dignity
Value for Money
Review from R R (Friend of Client) published on 23 April 2025
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Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare
Thank you for taking the time to write a review, it is our pleasure to be able to support your friend, I will pass this feedback onto the team.
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Management
Treated with Dignity
Value for Money
Review from D B (Daughter of Client) published on 19 March 2025
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you for taking the time to write a review and for your kind words. It is our pleasure to support your parents. I will pass this feedback on to the care team.
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Treated with Dignity
Value for Money
Review from Carolyn S (Daughter of Client) published on 24 February 2025
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Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare
Thank you for taking the time to write a review for us, it is our pleasure and we are pleased that we have been able to provide the care and support for your parents.
Staff
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Treated with Dignity
Value for Money
Review from Brian T (Husband of Client) published on 7 February 2025
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Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare
Thank you for taking the time to write a review, we are happy to have been able to support and care for your wife.
Staff
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Management
Treated with Dignity
Value for Money
Review from M P (Son of Client) published on 7 February 2025
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Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare
Thank you for taking the time to write a review for us, it was our pleasure to be able to support your father, I know the staff enjoyed visiting him and listening to previous work in many countries. I will pass this feedback onto the team.
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Management
Treated with Dignity
Value for Money
Review from Lisa O (Daughter of Client) published on 7 February 2025
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Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you for taking the time to write a review, we are happy that we are able to support with the care for your mother, I will pass this feedback on to the team of carers who visit on a regular basis.
Staff
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Management
Treated with Dignity
Value for Money
Review from Judith B (Daughter of Client) published on 7 February 2025
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Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare
Thank you for taking the time to write a review and the lovely comments, we are very happy that we were able to help support your mother in this emergency situation. I will pass on this feedback to our team. Our team of carers enjoyed visiting and supporting your mother.
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Review from Vanessa T (Daughter of Client) published on 20 September 2024
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you for taking the time to write a lovely review. It is our pleasure to have been able to support and care for your family during a difficult time.
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Treated with Dignity
Value for Money
Review from Emily T (Granddaughter of Client) published on 21 August 2024
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you for taking the time to write a review on our service. We are pleased that you are happy with the service that our team are providing in caring for your nan and supporting you and your family too.
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Treated with Dignity
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Review from Chris H (Husband of Client) published on 8 May 2024
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you for taking the time to write a review for us, it is our pleasure to be able to support you with your wife's care needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol C (Daughter of Client) published on 28 March 2024
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you for taking the time to write a lovely review of our service and the care staff that support your mum, I will pass this feedback on to the two carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C K (Son of Client) published on 28 March 2024
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Reply from Tracy Britcher, Manager/director at Pride Community Healthcare
Thank you for taking the time to write a lovely review of our service. It is our pleasure to be able to provide the care and support to your Mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Evelyn F (Client) published on 15 December 2023
Submitted via Postal Card •
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Reply from Tracy Britcher, Manager at Pride Community Healthcare
Thank you for taking the time to write a review, it is our pleasure to come and support you in your own home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.946) out of 10 for Pride Community Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.946 for Pride Community Healthcare is calculated as follows: ( (122 Excellents x 5) + (7 Goods x 4) ) ÷ 129 Ratings = 4.946
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Pride Community Healthcare is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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Job Title: Registered Manager/Director
Joined: 2022
I am registered manager, the nominated individual and am also one of the directors of Pride Community Healthare, along with my Partner Lucy. I have over 30 years of experience in the health and social care sector. My extensive career includes working as an NVQ assessor, a role in which I supported staff in achieving their qualifications.
I have an array of qualifications, including:
• NVQ Level 3 in Health and Social Care
• NVQ Level 3 in Team Leading
• NVQ Level 3 in Customer Service
• Level 4 in Leadership and Management
• Level 5 Diploma in Health and Social Care
With many years of experience as a registered manager, I have developed a profound understanding of the health and social care domain.
Myself and Lucy decided to take the plunge and start up our own domiciliary care agency, we are a small and personable company providing high quality care to our clients in their own homes.
In my spare time, I enjoy going for walks with my beloved Schnoodle, Rolo. I also likes going out to the theatre and meeting people.
Job Title: Director
Joined: 2022
I am also one of the directors and has been working in the care sector since 2001. My expertise lies in domiciliary care, which involves supporting clients to maintain their independence within their homes. My career path has also seen me working with the South East Coast Ambulance Service in patient transport and procurement. In this role, I supported staff and ensured that all tasks were executed to meet deadlines. I also served as a Team Leader within the service.
I have a GNVQ in Health and Social Care and is currently advancing my qualifications by working towards an NVQ Level 4 in Health and Social Care.
In my personal time, I engage in Crossfit and enjoys taking walks with my dog.
Job Title: Care Manager
Joined: 2024
I am proud to be the Care Manager at Pride Community Healthcare, where I have been part of the team since June 2024. Under the guidance of Tracy Britcher, our Registered Manager, I was promoted to Care Manager in November 2024, and I continue to build my expertise through ongoing training.
With nine years of experience in the care sector, I have developed a deep understanding of providing compassionate and high-quality support. My journey began with achieving a Level 3 qualification in Health and Social Care at college, along with completing the Care Certificate. Over the years, I have gained valuable experience working in domiciliary care, in nursing homes, and at both Conquest and Eastbourne hospitals. During my time in the pharmacy department, I qualified as a Medicines Management and Accuracy Checking Pharmacy Technician—an expertise that enhances my ability to ensure safe and effective care for those we support.
At Pride Community Healthcare, I am dedicated to making a difference by leading with care, professionalism, and a commitment to excellence.
Job Title: Support Worker/Care Coordinator
Joined: 2025
I joined Pride in May, 2025 to be a part of a wonderful team. I am a compassionate, bubbly, friendly, and caring individual with roughly 10 years of experience in the care sector. I have worked in various job roles, predominantly in care homes, but have spent the last 3 years working in administration in a mental health hospital. I hold an NVQ 3 in Health & Social Care, and I am currently studying to obtain my counselling degree at Canterbury Christ Church University. Human beings are complex yet wonderful creatures, and I enjoy developing relationships and doing my bit to take care of others. In my free time, I enjoy hiking, mountain climbing, reading, writing poetry, going for coffee in cute coffee shops, being in nature, and spending time with my friends and family. Being a part of the Pride team for me means going the extra mile to ensure individuals can remain as independent as possible in their everyday lives, and I am excited to be part of the journey.
Job Title: Support Worker
Joined: 2024
I joined the team at Pride Community Healthcare in February 2024. I have been working in the health industry since 2009, initially as a care supervisor and a GP exercise specialist. In addition to my role at Pride, I am also a Band 3 Senior Healthcare Assistant for the NHS. I am a friendly, reliable, and fun person who enjoys chatting and supporting the people I care for.
Job Title: Support Worker
Joined: 2024
I joined the team at Pride Community Healthcare in December 2024. At 57 years old, I am married to David and am enjoying life. I have two daughters and have worked in care for 30 years, starting in nursing homes and progressing through care homes to home care. I love to travel, with my favorite destinations being Africa and Canada.
Job Title: Therapy dog
Joined: 2023
I am Rolo, I am friendly and like to greet everybody who comes into the office, I do tend to bark a lot, but that is mainly because I like to get lots of attention.
I enjoy visiting the clients and I love going out for walks with my mums.
I am usually in the office on a Monday morning, pop along and see me.
Job Title: Support Worker
Joined: 2025
I am Daniella, a 23-year-old carer at Pride Community Healthcare, I have always had a passion for helping others and love being able to brighten someone's day through a friendly chat and compassionate care. Before joining Pride Healthcare, I gained valuable experience in the care sector with another provider, worked as a discharge coordinator at the hospital, and supported my local community as a store assistant at One Stop. I am proud to be part of a team that makes a real difference in people's lives every day.
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