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Pride Community Healthcare

46b Cooden Sea Road, Bexhill-on-Sea, East Sussex TN39 4SL
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Pride Community Healthcare, Bexhill-on-Sea
Pride Community Healthcare, Bexhill-on-Sea
Pride Community Healthcare, Bexhill-on-Sea

Pride Community Healthcare, situated in Bexhill-on-Sea, offers a variety of home care services to support local people to continue living independently from the comfort of their own homes.

Through bespoke care plans, the team at Pride Community Healthcare, offer personalised support to suit each person they work with. This ensures every person receives the care they need, with personal preferences and opinions of loved ones always taken into account. The...  

Care Provided by Pride Community Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£33 - £37
Weekly Live-in Care£1,500 - £1,800

Contact Pride Community Healthcare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Pride Community Healthcare
  • Private Owned

Person in charge

  • Tracy Britcher (Director/Manager)

Pride Community Healthcare Reviews (41)

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10

Pride Community Healthcare has a Review Score of 10 (9.955) out of 10, based on 26 reviews in the last 2 years. Over all time Pride Community Healthcare has 41 reviews.

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Showing 41 reviews matching selected criteria
Review from Brian T (Husband of Client) published on 7 February 2025 Submitted via Website•
Overall Experience

We found the staff from the care provider were punctual and helpful and ready to assist with most care requests. Our carer is worthy of mention although others came a close second. We would recommend the Pride Community Health care.

↩Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, we are happy to have been able to support and care for your wife.

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Review from M P (Son of Client) published on 7 February 2025 Submitted via Website•
Overall Experience

After interviewing several local service we settled with Pride Community Healthcare. Although we thought the need for care would be ad hoc initially, PCH were willing to accommodate flexibility from the off set. After the management helped support our father, out of normal service, for some rather panicked requests from him, we soon created a routine visits with PCH as realised the level of care and interest they had for our father as a new client. Over time our father grew fond of the PCH team members enjoying their support, care and often just their company. Even during hospital stays PCH were available to help with some local logistics when family were away from the area. Ease of contact and fast communication maintained our confidence in the service, which always provided such friendly and caring team members who you never felt were there to just check-in and check-out per client visit. Please look no further than PCH for any homecare needs.

↩Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it was our pleasure to be able to support your father, I know the staff enjoyed visiting him and listening to previous work in many countries. I will pass this feedback onto the team.

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Review from Lisa O (Daughter of Client) published on 7 February 2025 Submitted via Website•
Overall Experience
Pride Community Healthcare took over my mother's care in August 2024. I have recently increased my mother's visits. All the carers are polite, respectful, caring and very professional. I have no concerns as I know my mother is in safe hands.
There is an app so that family can check on times of visits and a written report on what occurred on each visit.

The Manager is excellent, so helpful and always at hand. I am very happy with this service. Highly Recommend.

↩Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, we are happy that we are able to support with the care for your mother, I will pass this feedback on to the team of carers who visit on a regular basis.

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Review from Judith B (Daughter of Client) published on 7 February 2025 Submitted via Website•
Overall Experience
My mum broke her wrist on a Friday, just before Christmas; she was adamant that she wanted to stay in her own home. She refused to move in with either my sister or I on a temporary basis as she is fiercely independent. I spoke to a home care provider that was recommended to me, but I didn't feel comfortable, so I went in to Pride Community Healthcare's office and instantly felt confident with the care suggested. The manager from Pride, came round to assess my mum that day as this was an emergency and put a care plan into place immediately (which was tricky because they are really busy). The result has been wonderful - really excellent care, really kind and generous 'service', really lovely lady carers - and a happy mother - who has maintained her independence.
I am so grateful to Pride - and could not recommend them highly enough; I also can't thank them enough.

It's really difficult for children and parents in this situation and Pride helped navigate these difficulties with ease.

↩Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review and the lovely comments, we are very happy that we were able to help support your mother in this emergency situation. I will pass on this feedback to our team. Our team of carers enjoyed visiting and supporting your mother.

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Review from Vanessa T (Daughter of Client) published on 20 September 2024 Submitted via Website•
Overall Experience

The carers have really helped us through a difficult time. They have always been helpful, supportive and professional. They have a great team and those carers we have met have all been lovely. Dealing with a loved one with dementia is never easy and the carers all treat her with respect and dignity.

↩Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review. It is our pleasure to have been able to support and care for your family during a difficult time.

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Review from Emily T (Granddaughter of Client) published on 21 August 2024 Submitted via Website•
Overall Experience
Pride Community Healthcare have been brilliant at supporting not only my nan but also supporting & communicating with our family.
Being the first time needing care at home, we didn't really know where to start or what to expect, but they made the process as simple & as stress-free as possible. They have tried to fit in with our schedule & preferred timings which has been really helpful. They are all very reliable & give lots of encouragement & reassurance when it is needed. It has helped to take some of the pressure off of us during the daytime, as we know all of her needs are being met.

I would definitely recommend Pride to other people!

↩Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review on our service. We are pleased that you are happy with the service that our team are providing in caring for your nan and supporting you and your family too.

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Review from Chris H (Husband of Client) published on 8 May 2024 Submitted via Website•
Overall Experience
Always helpful and friendly.
Understand my wife’s complex needs and try to fully meet them.
Requires two carers per visit which may, at times, mean the directors have to be available.

Very supportive.

↩Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it is our pleasure to be able to support you with your wife's care needs.

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Review from Carol C (Daughter of Client) published on 28 March 2024 Submitted via Website•
Overall Experience
Having been caring for Mum full-time since 2019, it’s been a big change for my sister and me that since Mum had a stroke in January, she’s been unable to walk. We recognized that we needed help so we approached Pride to provide some extra care and support. We felt quite nervous about having new people into the home but we needn’t have worried! We are so fortunate to have the same two ladies all the time and they have just fitted into not only our routine but also into the family, so well. Always on time, always cheerful and chatty with us all, and always lovely with Mum. And one more extra special aspect to their care - they are always so respectful to Mum and so careful to preserve her dignity when completing personal care.

We are delighted to have our two special ladies!

↩Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review of our service and the care staff that support your mum, I will pass this feedback on to the two carers.

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Review from C K (Son of Client) published on 28 March 2024 Submitted via Website•
Overall Experience

I have nothing but praise for this team, the care provided is first class and the management has a lot of local knowledge and service knowledge. Their advice and intervention have helped me to find and get access to services to help Mum to retain her independence. Mum is delighted and reassured knowing she is in safe, caring and professional hands.

↩Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review of our service. It is our pleasure to be able to provide the care and support to your Mum.

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Review from Evelyn F (Client / Service User) published on 15 December 2023 Submitted via Postal Card•
Overall Experience
After a long period of ill health I approached care in my home for the first time with some trepidation but was delighted by the understanding and sensitive care that was given to me.

The comfort and peace of mind knowing that I can call on their care at any time means a great deal to me.

↩Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure to come and support you in your own home.

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Review from John C (Client / Service User) published on 14 September 2023 Submitted via Postal Card•
Overall Experience

Excellent in all respects.

↩Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, it was our pleasure to be able to support you.

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Review from J S (Friend of Client) published on 17 August 2023 Submitted via Website•
Overall Experience
My friend has Pride Community Care to visit, what an excellent company. Carers are very friendly and professional. They are reliable, punctual, and have a good understanding of any changing needs. Nothing is too much trouble for them and always prepared to go that extra mile.

Management very friendly easily contactable and a well-managed service.

↩Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review, it is a pleasure to be able to care for your friend.

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Review from G Y (Friend of Client) published on 7 August 2023 Submitted via Postal Card•
Overall Experience

The carer Pride Community Healthcare sent to my friend was a lovely lady. Always kind and considerate. Meticulous in her care and absolutely nothing was too much trouble. She was always punctual and cheerful. Very importantly she listened to what I said. Any concerns were dealt with promptly. Would thoroughly recommend them.

↩Reply from Tracy and Lucy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, it was a pleasure to meet you and care for your friend.

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Review from C G (Friend of Client) published on 6 May 2023 Submitted via Website•
Overall Experience

Pride Community Healthcare are reliable, consistent, experienced, caring and go the extra mile to provide high quality care. I would highly recommend them to anyone in need of additional care and support!

↩Reply from Tracy Britcher, Registered Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review with such lovely kind words. It is a pleasure to care for your friend.

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Review from Janice K (Wife of Client) published on 22 February 2023 Submitted via Postal Card•
Overall Experience

First time we have experienced carers and couldn't be more pleased. Could not ask for more. Kind, caring and treating my husband with dignity.

↩Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, I will pass on your feedback to the care staff that support your husband.

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Review from Lynda F (Daughter of Client) published on 13 January 2023 Submitted via Postal Card•
Overall Experience

Lovely, kind staff and genuinely "care"! Nothing is too much trouble, but she still manages to make Mum feel "independent and confident" and cheers Mum up, and they have a good laugh together!

↩Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review. I will pass this feedback on to the carer that visits your Mum.

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Review from E S (Client / Service User) published on 16 December 2022 Submitted via Postal Card•
Overall Experience

Pride Community Healthcare has been brilliant. I contacted them back in August and we had regular shifts set up a few weeks later! They are one of the only companies flexible enough to have calls that fit in with my commute to work.

↩Reply from Tracy Britcher, Director/Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review, I will pass this on to our care staff. It is our pleasure to be able to support you with your care needs.

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Review from Karen S (Relative of Client) published on 28 November 2022 Submitted via Website•
Overall Experience

I contacted Pride Community Healthcare as a last resort as we had been let down by the care home at the last minute as they were supposed to be supplying a member of staff to help my son in laws mother attend his and my daughter's wedding. When I messaged Pride Community Healthcare I had a very prompt response, unbeknownst to me they were on holiday and were very soon contacting carers to see if they were available. the lady, who already had personal plans cancelled them just to attend the wedding for us. She was lovely. I can not thank everyone enough. Amazing!

↩Reply from Tracy Britcher, Director/Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review, Karen. I was pleased to be able to assist in this situation when you had been let down by the care home and that your son in law's mother was able to attend the wedding. We are very lucky to have such accommodating staff.

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Review from E C (Client / Service User) published on 22 November 2022 Submitted via Postal Card•
Overall Experience

I have found this company to be very caring, friendly and experienced. They will do the extras you need doing ie posting letters, shopping etc. I would recommend them.

↩Reply from Tracy Britcher, Director/Manager at Pride Community Healthcare

Thank you for taking the time to write a review, we are pleased to be able to support you with your care needs.

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Review from Irene B (Client / Service User) published on 7 November 2022 Submitted via Postal Card•
Overall Experience
I'm very pleased with the lady that comes to me on Tuesday AM and PM.

She is so helpful, kind and good company.

↩Reply from Tracy Britcher, Director/Manager at Pride Community Healthcare

Thank you for taking the time to write a review; I will pass your lovely feedback on to the staff member.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Pride Community Healthcare.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Pride Community Healthcare.

Meet the Team (7)

Tracy Britcher
Tracy BritcherJob Title:Registered Manager/DirectorJoined: 2022
I am registered manager, the nominated individual and am also one of the directors of Pride Community Healthare, along with my Partner Lucy. I have over 30 years of experience in the health and social care sector. My extensive career includes working as an NVQ assessor, a role in which I supported staff in achieving their qualifications.
I have an array of qualifications, including:
• NVQ Level 3 in Health and Social Care
• NVQ Level 3 in Team Leading
• NVQ Level 3 in Customer Service
• Level 4 in Leadership and Management
• Level 5 Diploma in Health and Social Care
With many years of experience as a registered manager, I have developed a profound understanding of the health and social care domain.
Myself and Lucy decided to take the plunge and start up our own domiciliary care agency, we are a small and personable company providing high quality care to our clients in their own homes.

In my spare time, I enjoy going for walks with my beloved Schnoodle, Rolo. I also likes going out to the theatre and meeting people.

Lucy Britcher
Lucy BritcherJob Title:DirectorJoined: 2022
I am also one of the directors and has been working in the care sector since 2001. My expertise lies in domiciliary care, which involves supporting clients to maintain their independence within their homes. My career path has also seen me working with the South East Coast Ambulance Service in patient transport and procurement. In this role, I supported staff and ensured that all tasks were executed to meet deadlines. I also served as a Team Leader within the service.
I have a GNVQ in Health and Social Care and is currently advancing my qualifications by working towards an NVQ Level 4 in Health and Social Care.

In my personal time, I engage in Crossfit and enjoys taking walks with my dog.

Natasha Scott
Natasha ScottJob Title:Care ManagerJoined: 2024
I am proud to be the Care Manager at Pride Community Healthcare, where I have been part of the team since June 2024. Under the guidance of Tracy Britcher, our Registered Manager, I was promoted to Care Manager in November 2024, and I continue to build my expertise through ongoing training.
With nine years of experience in the care sector, I have developed a deep understanding of providing compassionate and high-quality support. My journey began with achieving a Level 3 qualification in Health and Social Care at college, along with completing the Care Certificate. Over the years, I have gained valuable experience working in domiciliary care, in nursing homes, and at both Conquest and Eastbourne hospitals. During my time in the pharmacy department, I qualified as a Medicines Management and Accuracy Checking Pharmacy Technician—an expertise that enhances my ability to ensure safe and effective care for those we support.

At Pride Community Healthcare, I am dedicated to making a difference by leading with care, professionalism, and a commitment to excellence.

Halle
Halle Job Title:Support WorkerJoined: 2023

I joined Pride Community Healthcare in November 2023. I’ve done care work for 10 years, and I enjoy helping and meeting people.

In my own time, I enjoy meditation to relax and collecting crystals. I love animals as well. First name is fine to use.

Rose Francis
Rose FrancisJob Title:Support WorkerJoined: 2024

I joined the team at Pride Community Healthcare in February 2024. I have been working in the health industry since 2009, initially as a care supervisor and a GP exercise specialist. In addition to my role at Pride, I am also a Band 3 Senior Healthcare Assistant for the NHS. I am a friendly, reliable, and fun person who enjoys chatting and supporting the people I care for.

Rolo Britcher
Rolo BritcherJob Title:Therapy dogJoined: 2023
I am Rolo, I am friendly and like to greet everybody who comes into the office, I do tend to bark a lot, but that is mainly because I like to get lots of attention.
I enjoy visiting the clients and I love going out for walks with my mums.

I am usually in the office on a Monday morning, pop along and see me.

Jaqi
Jaqi Job Title:Support WorkerJoined: 2026

I have been a qualified nurse for nearly 40 years!

Mainly spent time working in the ED and specialising in Emergency Nurse Practitioner, where I treated and discharged clients with minor injuries. Skills included suturing, plastering, minor fracture manipulation, interpretation of X-rays and minor injuries management and aftercare.

After retiring from the NHS, I worked as a nurse in a care home. Now I am enjoying the slower pace of life as a support worker in the community and looking forward to a new challenge later this year with Pride, where my nursing qualification will not go to waste.

I’ve worked as a volunteer for Homestart in the past, supporting families with children under the age of 5 years.

Currently help out at a local school once a week, supporting Year 4s with reading and maths.

My hobbies are cycling, walking and running. Currently taking part in a 300-mile challenge on my bike in July for cancer research

I also love reading and have started a local book club which meets monthly.

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