Neways at Home (Home Care & Live-in Care)

Office E24A, Egdon Hall, Lynch Lane, Weymouth DT4 9DN
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9.9 33 Reviews
  • Neways at Home (Home Care & Live-in Care), Weymouth
Neways at Home - Home care & Live-in care services is a family run and CQC regulated business with family values at the heart of everything they do. They focus on finding "New Ways" to improve the quality of life for clients and prevent people from feeling isolated and lonely.

They were born from a small care home in Weymouth, Chestnuts Residential Home. With over 35 years of providing quality residential care, specialising in Dementia – they have developed a wonderful reputation and a much-valued service in the community.

Before they start, clients needs and preferences are thoroughly assessed at their home which allows the team to design a highly-personalised care plan. Care is delivered in a way that respects both client's dignity and independence, as well as providing emotional support.

The most important question during the staff recruitment is – does this potential member of staff have a good heart? Trusted carers go through trainings, shadow shifts and regular competency assessments to ensure they are confident to look after the clients like their families.

Why they are different?
1. Free & no obligation care assessment at client's home.
2. 24 x 7 helpline to support clients at any time.
3. Carers are carefully matched and introductions are done well before delivering care.
4. Clients receive the full time that they pay for, as carers travel in their own time.
5. Registered Manager has 15+ year of experience in elderly and dementia care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £24.60 – £31.50
  • Weekly Live-in Care Fees: from £1100.01

Please call to discuss the rates for multiple visits, overnight, long hours visits and live-in care.


Please call or message your needs and we can advise on the costs. Every requirement is unique so are the costs.

These prices are only a guideline, please contact Neways at Home (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Great Oak Tree Healthcare Ltd

Person in charge

  • Samantha Adkins (Manager)

Neways at Home (Home Care & Live-in Care) Reviews (33)

Total of 33, showing 1-20
9.9

Neways at Home (Home Care & Live-in Care) has a Review Score of 9.9 (9.920) out of 10, based on 21 reviews in the last 2 years. Over all time Neways at Home (Home Care & Live-in Care) has 33 reviews.

Overall Experience

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Date Published

33
10
12
21
12

Review from Nicola P (Wife of Client) published on 5 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great personal care provided to my husband whilst we were on holiday. Completed his peg feeds/medication and personal care . Great service, very reliable and local. Easier experience whilst on holiday

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Review from William H (Client) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service and care.

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Review from Brian W (Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I continue to be happy with my experience to date.

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Review from J W (Daughter-in-law of Client) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a challenging time when my mother-in-law became ill and needed further support. From the first contact, Neways explained everything and always communicated with us. As her health deteriorated, Neways were a constant support and increased the care supplied as required. Throughout her last day
all the staff treated my mother-in-law with respect and dignity and allowed her to live her final days as she wished, at home. We couldn't have asked for better care and compassion. My mother enjoyed their company and was happy to see them every day.

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Review from G P (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad gets is fab, the carers are kind, I couldn't thank them enough my dad has a great rappor with them, also my mum got poorly and if it wasn't for one of your carers things could have been so different today.

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much for your kind and moving words. We are touched to hear how much our carers have meant to your family and that your dad has such a great rapport with them. Knowing that we could be there when your mum became poorly as well means so much to us all.At Neways at Home, we care deeply about the people we support and their loved ones, and your feedback is a wonderful reminder of why we do what we do.Thank you again for your trust and for taking the time to share your experience.

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Review from Joan M (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the excellent care & attention for 10 months from Neways Care & attention & I have yet to find a fault in the care they provide. The carers are excellent in all the many needs which are needed. The arrival times are always on time so you can rely on them each day. The carer also does
household & shopping jobs, which are very appreciated by clients which are unable to do these tasks. The office is managed by a very special lady & a call from a client is always answered.as soon as possible with a reply. Plus there are also multitude of tasks to be done. I would recommend. Neways home care to anyone in need of loving care & understanding.

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much for your wonderful feedback. It's been a real pleasure supporting you over the past 10 months, and your kind words mean so much to our carers and office team. We are so pleased to hear that our reliability, household support, and communication have made a positive difference in your day-to-day life.Happy to hear that you would recommend Neways at Home and it's encouraging for our growing home care services in Weymouth and Dorchester.

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Review from J W (Daughter of Client) published on 26 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in despair of finding decent care for my mum who has dementia. NewWays are excellent. They provide care and companionship & keep me informed. They treat my mum as a person, not a number. I feel my mum is being really well looked after.

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much JW for your kind and thoughtful words. This means a lot for me and my team and we love caring your mum. I am glad that Neways at Home could help when you were really in need of dementia care for your mum at home. We are committed to providing personalised and compassionate support at home, whether it's personal care, companionship, live-in care or more specialist services.It's a great feedback and it will motivate me and my team. Thank you for choosing Neways at Home for your mum and giving us such a whole-hearted review.

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Review from Sarah C (Daughter of Client) published on 26 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mothers discharge from hospital, Neways have really stepped up as Mum now requires PEG feeds and nursing care in bed. Neways staff are exceptional, they are very reliable, going above and beyond every day and they have shown true kindness and care to my Mum during a very difficult time.
Thank you Neways :)

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much for your thoughtful and generous 5 star review. We're truly grateful that you took the time to share your experience and it's heartening to know our carers could support your mum during such a challenging time.Providing reliable, compassionate care especially when complex needs like PEG feeding and specialist care are involved - this is something we take great pride in. We're so pleased our carers were able to offer the consistency, kindness, and dignity your mum deserved.At Neways at Home, we're committed to maintaining the highest standard of care as we continue to grow our team in Weymouth and expand our services into the Dorchester area. Your feedback not only means a lot to our team but also reinforces the importance of personalised care in every home we visit.

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Review from T P (Daughter of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The are that Neways at Home give my mum was fantastic. They took time to support her every need as her mobility worsened. I could not have asked for better carers and can only thank them all whole heartedly for their genuine dedication and enthusiasm.

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much for your lovely review. We are grateful for your kind words and glad that we were able to support your mum during a time of increasing need. It means a great deal to our team to know that the care we provided made a positive difference.As a team, we were all very fond of your Mum. Our carers are dedicated to treating every client with respect and compassion especially as needs evolve. Your recognition of their enthusiasm and commitment is incredibly encouraging and has been shared with the whole team.At Neways at Home, we're proud to be a small but growing team in Weymouth, with plans to expand our care and presence in Dorchester as well. Reviews like yours inspire us to continue building a service that blends professional excellence with personal, human care-whether for private or funded clients.Thank you again for your trust and support.

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Review from J V (Daughter-in-law of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mother-in-law + disabled sister-in-law have been clients of Neways at Home since December 2024 after transferring from another care company.
The care they have both received from Neways is exemplary all the care workers are so kind, nothing is too much trouble. I cannot fault them, +
only wish we had transferred sooner.

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much for your lovely feedback. It's been an absolute pleasure caring for your mother-in-law and sister-in-law since their transfer to us from another care company. Glad to hear that you've found our team kind, supportive, and reliable - this means a lot to me and my team. .We always aim to make the transition into care as smooth as possible, and your comment that you "only wish you had transferred sooner" is incredibly encouraging for our growing team in Weymouth and Dorchester.Thank you again for choosing Neways at Home and for the lovely review.

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Review from Sarah P (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful we found Neways at Home to care for our Mum. The carers were friendly, cheerful, professional, totally reliable and - most importantly - extremely kind and caring. They were supportive of us as family carers, and especially helpful whenever Mum was poorly. They were knowledgeable
and able to offer advice on all aspects of care, with everything quietly and efficiently overseen and organised by the care manager. Thank you Neways!

Reply from Hannah Coles, Care Manager at Neways at Home (Home Care & Live-in Care)

Thank you so much for your generous and thoughtful feedback. We're truly grateful to have been entrusted with the care of your mum, and we're delighted to hear that our team made such a positive difference during your time with us.It's very rewarding to know that our carers were seen as friendly, professional, and most importantly caring and reliable. Supporting not just our clients, but also their families, is a core part of what we do at Neways at Home. We're also proud to hear that we were knowledgeable and were able to offer advice on all aspects of care. Your comments about our manager - "everything quietly and efficiently overseen and organised by the care manager" - this means a lot for me and my team. Thank you again. As we continue to grow our team in Weymouth and look to expand in the Dorchester area, your words affirm our commitment to providing high-quality care and peace of mind for families during life's more challenging moments.

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Review from Joanne B (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neways at Home not only provide excellent care for my dad but also support to us as a family.
Having the same regular carers means that small changes are noticed and acted upon and, where these are medical in nature, Neways are quick to respond and seek appropriate help.
I have found the carers to
be patient and thoughtful. They have taken care to get to know my dad and understand how to approach his care needs where there might otherwise be resistance.
There is good communication between the carers, management and the family and I have found Neways to be proactive in suggesting ways that will further support Dad's emerging needs.
I can highly recommend them.

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Review from G A (Brother of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neways at Home have been caring for my brother since he was discharged from hospital in October. They have been brilliant, giving an excellent standard of care, and supporting him well. They offer advice and experience, and lift a lot of the worry from my shoulders. They are knowledgeable, and happy
to collaborate with other agencies. I am so glad we selected them, and I fully recommend them.

Reply from Sinto Antony, Director at Neways at Home (Home Care & Live-in Care)

Really appreciate your time taken to write such a detailed five-star review about our carers and service. We are happy that we were able to help. Glad to know that we were able to make life a bit easier for you all.

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Review from Jon W (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 18 months, the team at Neways have been absolutely brilliant for my dad who is now older than he once was, and does need some extra help across the week. The team are punctual, professional, proactive and above all extremely friendly and pleasant.
Dad looks forward to their visits for
the regular social contact as well as the great service they provide. Thank you to Team Neways!

Reply from Retty Paul, HR Co-ordinator at Neways at Home (Home Care & Live-in Care)

Many thanks, Jon for such a great, five-star review. We are happy that we could offer care and support to your dad at home. Really appreciate the time taken for this.

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Review from Sarah N (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Neways has been excellent, the manager is really hands-on and empathetic, the carers are really lovely, and I have complete trust in them looking after my parents in a really caring way.

Reply from Retty Paul, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the five-star review and recommendation. We really appreciate this, and this brings enormous energy to our team to continue to care for and support the community.

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Review from Chris S (Son of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that is being given to our mother. It has made her life much more comfortable and that has helped her be more relaxed. The addition of transport to, and support with, appointments away from home has also been a great help as well. It is just a shame that we cannot set
up a direct debit to pay for the services and seem to have a small problem contacting the office to make payment by phone.

Reply from Hannah Coles, Manager at Neways at Home (Home Care & Live-in Care)

Thank you Chris for your time taken to give such a good review. We are always happy to help with appointments, shopping visits, etc. We are looking into ways of improving the payments especially with Direct Debit. We are currently looking for a bigger and better office space to improve our telephone payment systems.

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Review from Sarah C (Daughter-in-law of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can certainly give this care company 5 stars. All the carers are very polite and friendly, they will accommodate your needs. With all the family living all over the country, Neways have given us peace of mind and trust to help look after my father-in-law. All the family are very happy with your service.
Thank you.

Reply from Hannah Coles, Manager at Neways at Home (Home Care & Live-in Care)

Really appreciate your time taken to write such a detailed five-star review about our carers and service. We are happy that we were able to help. I have to say that your family is very supportive.

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Review from Kelly M (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Neways a few months ago and the care has been brilliant for Mum's needs. The service and staff have been reliable and the communication excellent. Mum is always treated with respect by the carers and by using Neways' service it has helped the whole family.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much for your lovely five-star review. Really appreciate your time taken to let us know how you feel about our service and the 'how did we do?' with our care. We are very happy about this and glad to know that we were able to make life a bit easier for you all.

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Review from Wendy C (Sister of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with home care was wholly positive from beginning to end. Home care came to my help without any if’s or buts when all doors were closed to me. The carer who came to care for my sister was a delightful person, very caring and professional. Not only did she care for my poor ailing sister,
but she was concerned also for myself.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for letting us know how we approached the care and how our carers looked after your family's needs. This is really going to help us and an endorsement to what we do. We were happy that we could help. Many thanks again.

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Review from Lois C (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers that attend to Mum. Your attention to detail is second to none. I really appreciate the fact that if any changes in Mum's health occurs the GP is informed and if necessary, an appointment is made or medication is collected if it needs to be. Everyone that comes
to Mum works to a very high standard and nothing ever seems to phase them. I wouldn't hesitate to recommend you all to anybody.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks for the great review and recommending us to others. Really appreciate your time taken for this.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Neways at Home (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Neways at Home (Home Care & Live-in Care) is calculated as follows: ( (118 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 125 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neways at Home (Home Care & Live-in Care) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (3)

Samantha Jane

Samantha Jane Adkins

Job Title: Registered Manager

Joined: 2020

Samantha Jane Adkins has 20 years of experience in caring for vulnerable adults and people suffering from Dementia in the local community/ home care, care homes and hospitals.


She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works.


Samantha is qualified for NVQ level 5 Diploma in Management and leadership for Health and Social Care and has several other qualifications to her credit.


She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members.


She is passionate about understanding the care needs of clients and families, preparing a person-centred care plan, delivering the care with help of trained and skilled staff members and keeping the clients, families, professional bodies (GP, District Nurses, Social Workers, etc.) well informed about any updates.

Hannah

Hannah Coles

Job Title: Care Coordinator

Joined: 2022

Our highly valued Care Coordinator Hannah Coles has been with us since November 2022.


She is a very familiar face in the community, visiting our clients and bringing a lot of energy and enthusiasm to all our staff and people around us.


Hannah has worked in Adult Social care services since 2014 especially elderly and children services. Lots of experience in community and care homes have done various roles in the past including training officer, senior carer, care coordinator, etc. Recently worked as Care Coordinator in big and small home care companies in Weymouth.


Hannah enjoys long walks and getting out in the fresh air as much as possible (a huge stress reliever after a busy day.

Tracy

Tracy Ward

Job Title: Wellbeing Coordinator

Joined: 2022

As a Wellbeing Coordinator, Tracy visits our clients/families and ensures that we are delivering the care as planned and finding out ways to improve the well-being of clients & staff. She is also responsible for collecting feedback from clients and staff and discovering new ways of improving the services.


Tracy can be seen always in the community - DCH or retirement flats, visiting potential and existing clients doing pre-assessment and care review meetings.


Tracy brings 15+ years of experience in Adult Social Care Services in the community in the Weymouth and Dorchester area with a particular focus on Dementia and Parkinson's.


Tracy has explored most of Dorset - expert when it comes to places, roads and various routes in Weymouth and Dorchester.

Frequently Asked Questions about Neways at Home (Home Care & Live-in Care)

What Type of Services does Neways at Home (Home Care & Live-in Care) offer?

Neways at Home (Home Care & Live-in Care) offers Home Care.

How many Carers does Neways at Home (Home Care & Live-in Care) employ?

Neways at Home (Home Care & Live-in Care) employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neways at Home (Home Care & Live-in Care) to verify any information. View our terms and conditions. Neways at Home (Home Care & Live-in Care) has an Enhanced Service - more info.