Neways at Home (Home Care & Live-in Care)

Office E24A, Egdon Hall, Lynch Lane, Weymouth DT4 9DN
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9.9 33 Reviews
  • Neways at Home (Home Care & Live-in Care), Weymouth
Neways at Home - Home care & Live-in care services is a family run and CQC regulated business with family values at the heart of everything they do. They focus on finding "New Ways" to improve the quality of life for clients and prevent people from feeling isolated and lonely.

They were born from a small care home in Weymouth, Chestnuts Residential Home. With over 35 years of providing quality residential care, specialising in Dementia – they have developed a wonderful reputation and a much-valued service in the community.

Before they start, clients needs and preferences are thoroughly assessed at their home which allows the team to design a highly-personalised care plan. Care is delivered in a way that respects both client's dignity and independence, as well as providing emotional support.

The most important question during the staff recruitment is – does this potential member of staff have a good heart? Trusted carers go through trainings, shadow shifts and regular competency assessments to ensure they are confident to look after the clients like their families.

Why they are different?
1. Free & no obligation care assessment at client's home.
2. 24 x 7 helpline to support clients at any time.
3. Carers are carefully matched and introductions are done well before delivering care.
4. Clients receive the full time that they pay for, as carers travel in their own time.
5. Registered Manager has 15+ year of experience in elderly and dementia care.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.60 – £31.50
  • Weekly Live-in Care Fees: from £1100.01

Please call to discuss the rates for multiple visits, overnight, long hours visits and live-in care.


Please call or message your needs and we can advise on the costs. Every requirement is unique so are the costs.

These prices are only a guideline, please contact Neways at Home (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Great Oak Tree Healthcare Ltd

Person in charge

  • Hannah Beth Coles (Manager)

Neways at Home (Home Care & Live-in Care) Reviews (33)

9.9

Neways at Home (Home Care & Live-in Care) has a Review Score of 9.9 (9.920) out of 10, based on 21 reviews in the last 2 years.
Over all time Neways at Home (Home Care & Live-in Care) has 33 reviews.

Overall Experience
  • 31
  • 2
  • 0
  • 0
  • 0
Date Published
  • 33
  • 10
  • 12
  • 21
  • 12
Reviewer Connection to Neways at Home (Home Care & Live-in Care)
  • 14
  • 7
  • 5
  • 3
  • 2
  • 1
  • 1
Total of 33, showing 21-33
Review from Rob B (Son of Client) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mum is receiving. A competent, professional service catering for my mum's needs. When alterations to the care required have been needed, they have been carried out with the minimum of fuss and bureaucracy.
Reply from Hannah Coles, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks for the lovely review. Really appreciate it. We always try to keep our service as simple as possible.

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Review from Sarah B (Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Neways at Home have provided wonderful care for my parents enabling two 90 year olds to stay living at home. The carers are kind, caring, considerate and very patient, ensuring my parents have the care they need. I would thoroughly recommend Neways at Home.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks Sarah for your reviewing and recommending us to others. We are happy to serve your parents at home. Really appreciate your time taken for this.

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Review from Janet N (Client) assisted by family/friend published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, efficient and good timekeeping.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks, Janet, for reviewing us. Really appreciate it.

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Review from Claire S (Daughter of Client) published on 28 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so glad I found this agency, as they have provided an excellent service caring for my Mum with advanced Parkinson's. We have been using Neways at Home since last September, and they have adapted to suit my Mum's changing care needs. She now requires multiple visits a day, and it's so reassuring
to know I have carers I can rely on, as I don't live locally. They have provided reassurance to my parents and go above and beyond. They always contact me with any concerns, and I know I can speak to someone at any time. I really can't recommend them enough.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for such an in-depth review – it’s a great recommendation. There were a lot of changes in the care package, but we were able to support them. Specialist care eg (Parkinson’s) is always demanding, and family support and good communication are vital. You have always supported us with prompt and proactive communications and provided feedback about our services. Many thanks for listening to our advice and recommendations.

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Review from Helen W (Daughter of Client) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Neways at Home has cared for both my mum and dad for several months. Both of my parents have had medical problems and the carers have been both very careful and astute when there has been a change or a problem concerning their health or well-being. I have never had any trouble contacting them and they
have been flexible and supportive, especially in the last couple of weeks when it became obvious that my mum, who was terminally ill, didn't have long to live.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for such a great, five-star review. We understand it’s struggling times and hope things will move on. We are happy that we could help your Mum and Dad, and they were a pleasure to work with. You have always listened to our advice and recommendations - many thanks for this.

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Review from A P (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the lovely ladies who attended and assisted my mother following her broken arm and a subsequent further short stay in the hospital, after which it became clear that an increased level of assistance was required. We were impressed by the team's prompt attention to our changing circumstances
and requirements. The carers have been professional, efficient and friendly throughout. Due to changing circumstances yet again, my parents have moved to a care home but we are very pleased with the support provided these last few months.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the lovely five-star in-depth review. We understand a lot of things have happened in the short duration which needed to change and accommodate the care to meet the situation. Happy that we could offer care and support for a short time. Many thanks for listening to us.

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Review from Karol-Ann P (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault Neways at Home in any way. They found a local carer for my father who has proven to be a godsend. They are kind, courteous and patient. I have no hesitation in recommending Neways to anyone looking for home care.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the five-star review and recommendation. We really appreciate this, and this brings enormous energy to our team to continue to care and support in the community. Many thanks for listening to our advice and accommodating changes whenever it was required.

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Review from A P (Son of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Neways at Home for weekly home visits for a couple of months and have been very impressed with the level of care, and the quality of company they have all provided to my dad. It is a lifeline for him to have visitors who look after his personal care, and provide a midday meal and
much-needed stimulation and conversation. It is also a lifeline allowing me to leave the house for work for one day a week knowing Dad is in safe hands. Thank you to all who have been involved both in the initial setup and the weekly visits.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the lovely review. We really appreciate this. We are glad that we were able to support and care for your father at home. He is very supportive and cooperative with our carers and enjoys the conversations. Many thanks for listening to our recommendations and accommodating whenever care changes are required.

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Review from Iain S (Son of Client) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really stuck for getting additional care and respite care for my mum, who has vascular dementia in November 2022.
Neways came up trumps with a great care package in mid-January 2023, and the manager, as well as the staff, have been brilliant.
They listen, advise, plan and then adapted what
we needed as a care package to assist me as the main carer. I was doing ridiculous hours supporting my mum on top of paying her household bills, organising care, shopping, gardening etc. The burden Neways has lifted off my shoulders is greatly appreciated, and my mum gets on well with the carers!
The carers treat Mum well and let me know if there are any concerns.
Would highly recommend the manager and her team.
Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much for the five-star review. We really appreciate this. We are glad we could support your mum so you are relieved from the daily care activities. Your mum is a pleasure to spend time with. Many thanks for listening and understanding our advice and recommendations – which is very important when planning and delivering care at home for people with dementia.

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Review from Janet W (Wife of Client) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time the carers visited our home I was most impressed with all who attended to my husband, giving him great personal care, treating him with dignity and respect, being reliable, patient, friendly, chatting and getting to know him, bringing out his humour. The carers were all clean and well-presented.
Top marks on personal hygiene. They became our friends too and were a pleasure to have in our home, hence it was hugs all around when they finished as my husband needed to into a care home.
Reply from Hannah Coles, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much Janet for giving the five-star review and recommending us. Really appreciate your time taken for such a great comprehensive review about our staff and service. We are very happy that we were able to help you and family.

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Review from S C (Daughter of Client) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big thank you to your team and particularly to the excellent carers who treated my mum with great kindness, respect and patience. Despite her reluctance to have carers in her home, mum soon accepted them and enjoyed their company. They made contact with me when concerned and responded appropriately
to emergencies. I would not hesitate to recommend Neways to anyone looking for homecare.
Reply from Retty Paul, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much for the lovely review. We are very proud about our carers. I can see that they have added a lot of value for you and your family. Many thanks for recommending Neways at Home.

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Review from A W (Son of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Huge thank you for all your home care and professionalism shown to my parents with your caring and excellent time keeping noted at all times you bonded with my family and parents in a short period of time. Thanks for your understanding and patience.
Reply from Sinto Antony, Director at Neways at Home (Home Care & Live-in Care)

Thank you so much for the great review and kind words about our services. Really appreciate your time.
We are really happy that your family has enjoyed our care services.

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Review from R E (Son of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carer has been excellent. The agency were very quick in replying and finding someone for us, it's been a real help. The agency made some good suggestions about the care and were perceptive and accommodating.
Reply from Sinto Antony, Director at Neways at Home (Home Care & Live-in Care)

Thank you so much for taking the time to write such a great review for us. Really appreciate it.
We are really happy that our suggestions regarding the care have helped.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Neways at Home (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Neways at Home (Home Care & Live-in Care) is calculated as follows: ( (118 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 125 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neways at Home (Home Care & Live-in Care) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (3)

Samantha Jane

Samantha Jane Adkins

Job Title: Registered Manager Joined: 2020

Samantha Jane Adkins has 20 years of experience in caring for vulnerable adults and people suffering from Dementia in the local community/ home care, care homes and hospitals.


She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works.


Samantha is qualified for NVQ level 5 Diploma in Management and leadership for Health and Social Care and has several other qualifications to her credit.


She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members.


She is passionate about understanding the care needs of clients and families, preparing a person-centred care plan, delivering the care with help of trained and skilled staff members and keeping the clients, families, professional bodies (GP, District Nurses, Social Workers, etc.) well informed about any updates.

Hannah

Hannah Coles

Job Title: Care Coordinator Joined: 2022

Our highly valued Care Coordinator Hannah Coles has been with us since November 2022.


She is a very familiar face in the community, visiting our clients and bringing a lot of energy and enthusiasm to all our staff and people around us.


Hannah has worked in Adult Social care services since 2014 especially elderly and children services. Lots of experience in community and care homes have done various roles in the past including training officer, senior carer, care coordinator, etc. Recently worked as Care Coordinator in big and small home care companies in Weymouth.


Hannah enjoys long walks and getting out in the fresh air as much as possible (a huge stress reliever after a busy day.

Tracy

Tracy Ward

Job Title: Wellbeing Coordinator Joined: 2022

As a Wellbeing Coordinator, Tracy visits our clients/families and ensures that we are delivering the care as planned and finding out ways to improve the well-being of clients & staff. She is also responsible for collecting feedback from clients and staff and discovering new ways of improving the services.


Tracy can be seen always in the community - DCH or retirement flats, visiting potential and existing clients doing pre-assessment and care review meetings.


Tracy brings 15+ years of experience in Adult Social Care Services in the community in the Weymouth and Dorchester area with a particular focus on Dementia and Parkinson's.


Tracy has explored most of Dorset - expert when it comes to places, roads and various routes in Weymouth and Dorchester.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neways at Home (Home Care & Live-in Care) to verify any information. View our terms and conditions. Neways at Home (Home Care & Live-in Care) has an Enhanced Service - more info.