Open House Care Ltd

3-4 Ashdown Crescent, London NW5 4QB
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8.8 9 Reviews
  • Open House Care Ltd, London
Open House Care Ltd is a small family business established in 2022. With over 20 years experience in Domiciliary Home Care, the team recognise that their services need to be flexible to meet people's changing priorities and needs.

Open House Care has a vision to create an environment where care workers and the people they support flourish together. Each individual receives a tailored care plan based on their history, interests and what is important to them and they work together with clients and their families to empower people to maintain independence over their own care.

Open House Care provides a wide range of services for adults that are person-centred, including Live-In Care, Dementia Care, Respite Care, personal care and companionship support as well as support to stay connected with friends and family and much more. Care staff are all vetted, DBS checked, referenced and trained.

They also offer comprehensive domiciliary care services for children and young adults age 4 to 17, right in the comfort of their own homes. They provide a wide range of support, tailored to meet the unique needs of each child, from assisting with personal care routines, such as getting ready for school or bedtime, to offering support during medical appointments.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £25.45
  • Weekly Live-in Care Fees: from £1400

Please contact our office for further information.
Our Rates are open for discussion. Please contact us.

These prices are only a guideline, please contact Open House Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Open House Care Ltd

Person in charge

  • Sahaeeda French (Nominated Person & Registered Manager)

Open House Care Ltd Reviews (9)

8.8

Open House Care Ltd has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years. Over all time Open House Care Ltd has 9 reviews.

Overall Experience

  • 8
  • 1
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Date Published

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Review from Chris H (Son of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since open care been looking after mum, they provide excellent care for mum. They are ready to step in at short notice. Recently mum had a fall, the team has nurse her in bed and now she is back to base line, now she is sit back in her chair watching TV. The doctors was suprise to see she has improved
in such a short time.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for sharing your experience with Open Care! It's heart warming to hear that your care team have been providing excellent care for your mum. Their ability to step in at short notice is truly commendable. I'm also relieved to know that the team was able to nurse your mum back to health after her fall, and it's fantastic that she's back to her usual routine, enjoying her time in her chair watching TV. The doctors' surprise at her quick improvement speaks volumes about the quality of care she's receiving. Your positive feedback is greatly appreciated!

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Review from Christopher B (Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the service is excellent. The timings of carers arrivals and departures are not important to me. So limited variation is fine. One carer has English that can be difficult to understand but I manage.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for your feedback! I'm glad to hear that you find the service excellent. It's great that the timing of care workers isn't a concern for you, as flexibility is often key to a good experience. I appreciate your understanding regarding the language barrier with one of the carers; communication is important, and it's wonderful that you've been able to manage effectively. Your insights are invaluable, and we're always striving to improve our service. Thank you for sharing!

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Review from D S (Power of Attorney of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Open House Care is providing an excellent, individualised service by responding to changing needs, giving useful updates, developing good relationships and is fully trusted to supervise medication.
We are very glad to have found a reliable and consistent care provider for a much-loved, vulnerable
and elderly friend.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for sharing your positive experience with Open House Care. It's wonderful to hear that we provide excellent, individualised service and are responsive to changing needs. Building good relationships and being trusted to supervise medication are crucial aspects of our care workers. we are glad that you are happy with the services provided. They deserve the best care and support.

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Review from Daniel M (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank our carers enough for how they have looked after my mother in her late life. They have shown great compassion and commitment throughout their time with our family. We will always be extremely grateful, and I wouldn’t hesitate to recommend them.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you ever so much! It was our absolute pleasure to provide care to your mother.

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Review from S F (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nominated person and her team have been a Godsend in supporting my mother as a carer. She is punctual, kind and reliable. She has fitted into our family very well and is a pleasure to have around the house. She is also very supportive of my father, who is also caring for my mother. Both are 95 years
old. Thank you for all you do.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for your review. It is a pleasure supporting your mother and getting to know both your mother and father are remarkable people.

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Review from Lee M (Husband of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers extremely sympathetic with regard to my wife. They are most attentive to her needs and are always aware to try and make her as comfortable as possible. They have established a rapport with my wife and are able to persuade her to eat, drink and consent to be moved from the hospital
bed to the reclining chair.
If my wife, for some reason, does not wish to do what they suggest, they will accede to her wishes. They are never dominant or authoritarian. They will include me in conversations regarding my wife’s preferences regarding what she does or does not like regarding food. They try and ring the changes when dressing her. If for some reason, I have to be absent, they are very willing to stay. Their presence is a comfort to me, and I would heartily recommend them.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you so much for your kind words. It means so much to us. I know our team really enjoy supporting your wife; it is our pleasure.

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Review from S H (Granddaughter of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Open House Care has been beautiful! They have taken a massive weight of my shoulders. My nan got Covid which made caring for her very difficult. Open House Care really helped her to find her feet again. Open House Care worked with us and it paid of dearly. My nan loves when she sees
her open house carer! Shes very particular so it's lovely she opened up to the ladies so quickly. Their warm soft gentle touch really is all I could ever ask for. The process of care is very professional and consistent. We really are over the moon. Thank you!

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for your kind review of your experiences. We appreciate you taking the time to post your review. We are delighted that we can offer support to your nan, you and your family.

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Review from Michael B (Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Open House has been providing excellent care for my wife (who had a stroke in February) for the last three months. The real test of the chief carer's skill and sensitivity was apparent from the beginning when my wife said: "there's someone who knows what she's doing" Their experience and wisdom is outstanding-
knowing how to make a patient comfortable and safe, skill with hoists, beds and Sara steadies, and the ability to engage in meaningful conversation. Attending to the personal needs of a patient requires strength and an adeptness which is one of their key attributes. My wife found their presence calming knowing that she is in the hands of a true professional. A stroke victim needs encouragement to be positive and forward looking and they have given my wife a psychological boost with a caring and optimistic outlook. Support staff have been able to contribute efficiently and enthusiastically under the guidance of their employer.
We are delighted with the service from Open House.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for taking the time to leave your review. We value your feedback and are very pleased that you have had such a positive experience with us.

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Review from M K (Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was absolutely amazing and very reliable. She was always very good company and very pleasant to talk to and helped me enormously during my recuperation from a major operation. I would recommend her very highly.

Reply from Sahaeeda French, Nominated Person at Open House Care Ltd

Thank you for your review. We value your feedback and are very pleased that you have had such a positive experience with us.
Your comments will be reviewed in our internal audits.
Kind regards.

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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Open House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Open House Care Ltd is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Open House Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Sahaeeda French

Job Title: Director, Nominated individual, Registered Manager

Joined: 2022

I was inspired to start the business after working in health and social care for over 20 years.

Frequently Asked Questions about Open House Care Ltd

What Type of Services does Open House Care Ltd offer?

Open House Care Ltd offers Home Care.

How many Carers does Open House Care Ltd employ?

Open House Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Open House Care Ltd to verify any information. View our terms and conditions. Open House Care Ltd has an Enhanced Service - more info.