Semy Care

Unit 3 & 4, The Old Mill, Norwich Road, Hoveton, Norwich NR12 8DA
Review Us
9.7 31 Reviews
  • Semy Care, Norwich
Semy Care provides home care to people living in their own homes in the Norfolk area so they can continue to live independently.

Their care is tailored to the individual and includes companionship care, dementia care as well as high dependency care. Staff are compassionate and warm and offer a high standard of care.

They follow all government and public health updated guidance in order to prevent the spread of infections and illnesses such as Covid.
Show Semy Care on the Map

Care Provided by Semy Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Company fees are standard per visits, 30min, 45min, 1 hour, up to 24h per day and different fees for week days and weekend days, bank holidays.
We are happy to discuss and develop a package of care based on the needs of each individual.
Feel free to contact us for more information regarding fees.

Contact Semy Care to confirm what's included and receive a personalised quote based on your needs.

Contact Semy Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Semy Care to get a personalised quote.

Good to Know

Owner

  • Semy Care Ltd
  • Privately Owned

Person in Charge

  • Laura Popa (Manager)

Semy Care Reviews (31)

9.7

Semy Care has a Review Score of 9.7 (9.733) out of 10, based on 31 reviews in the last 2 years.
Over all time Semy Care has 31 reviews.

Overall Experience
  • 21
  • 9
  • 1
  • 0
  • 0
Date Published
  • 31
  • 19
  • 25
  • 31
  • 0
Reviewer Connection to Semy Care
  • 13
  • 7
  • 5
  • 3
  • 2
  • 1
Total of 31, showing 1-20
Review from Christine T (Wife of Client) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Semy Care provided an excellent service of care for my husband. Every member of staff was very professional showed a high level of experience and were very caring in the way they carried out their tasks and communication with him despite the difficulties with his mobility, hearing and sight loss. Relationship
with the carers and management were quickly established and very good indeed. I have no hesitation in recommending Semy Care (Norwich).
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Regina C (Wife of Client) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to let you know that Semy Care was absolutely excellent, they were so kind and caring. Brian looked forward to them coming right to the end. They always arrived on time and treated Brian with dignity. I couldn't have managed without them. Many thanks indeed to them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Daughter of Client) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The four carers that dad had they treated dad with the best care you could wish for not only caring for dad they also had time and support for me also. So thank you all at Semy Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda D (Wife of Client) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, even though it was for less than 1 week. All carers very caring, knowledgeable and kind to my husband receiving the care and to myself. Very professional. On time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Stepson of Client) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review relates to care from June 2025 until 20th January 2026. My step-mother became unable to look after herself through heart failure and vascular dementia in June 2025. After reviewing a number of care providers, we decided Semy Care for the following reasons; they could provide qualified carers
immediately; their manager understood immediately the type of care required, and our concerns; they were willing to be flexible depending on my step-mothers requirements, building up to nearly full time care with the same team to preserve continuity.
During the course of the 6 months care, the personnel provided by Semy care were consummate professional, building a caring and supportive relationship with my step mother who looked forward to seeing them every day.
The organisation and management of Semy Care was exemplary, better than other carers whom we let go in favour of Semy Care. Their manager was always available, day or night, in support of her staff and us (family).
The costs were very reasonable when compared to other homecare providers, and the staff were extremely well trained and knowledgeable when liaising with visiting doctors, nurses and other health professionals.
We believe Semy Care to be exceptional, and are extremely grateful to them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John T (Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with this Home Care Provider now for 5 months and I would not change them for the world. The service is exemplary and each carer is friendly, considerate and goes above and beyond my expectations. Any specific needs and changes are dealt with in a thoroughly professional manner, the number
of complaints I have made are .. NIL!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T L (Daughter of Client) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who attended my mum in her last weeks, were very respectful, polite and professional, learn very quickly her likes and dislikes- she was always pleased to see them, which means a lot to the family. Outstanding care. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Son of Client) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service that was received when mum returned back home from hospital until her passing on 26/12/2025.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary-Anne P (Daughter of Client) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received end of life care from Semy Care for two weeks in January 2026 at home. Thank you for providing outstanding care to my mother during this time. I want to commend the outstanding care and compassions shown by two of your carers, Elizabeta and Dan. Both highly professional. Thank you.
Mary-Anne.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L M (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers were lovely and caring and trustworthy for my mum and step dad, for time when they were needed for recovery for my mum to do the evening meal and get my mum undressed for bed as of her broken wrist.
The communication with the hub was great and understanding if their needs.
A Rota of who
was coming that week was helpful to know who was turning up
Overall a good experience
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Melvyn N (Husband of Client) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall I thought the caring team did an excellent job to my late wife Linda. Always smiling and polite. Linda did brighten up a bit when they came to see her. I have no complaints about the care offered.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol B (Daughter of Client) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two wonderful carers that came to support my mother in her final days at home were the loveliest, most caring people. They genuinely cared about my mother and were so polite and respectful. I would love to mention their names because I would thoroughly recommend these two to anyone who was going
through what we went through, as they made it so much nicer and easier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L R (Daughter of Client) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Semy Care provided excellent end of life care for my mum. The carers were friendly, polite and professional at all times. The team looked after mum with great kindness and respect. I cannot thank the team enough for their assistance in supporting mum with personal care in her final weeks, allowing us
to care for her at home, surrounded by her family as per her final wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P L (Daughter of Client) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team from Semy Care were excellent. They listened to the family and were very respectful of the service user and the family wishes. They never appeared rushed and had time to talk about the history and likes/dislikes of the service user. They settled in quickly and it was an honour to have April
look after my mum in her last few days. I could not speak higher of Semy Care and passed on their details to district nurses and the doctors.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia H (Wife of Client) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband was home for end-of-life care the kindness and respect the carers (Dan and Elisabeth) offered him was exemplary. At every stage he was deferred to and his decisions respected. As a family we cannot thank the care team enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire C (Wife of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
semycare helped to enable my husband to die as he wished, at home surrounded by his family. They provided kind and respectful care, using his name and chatting as they worked. The night sitter deserves special praise for her kindness and support during his final 5 nights enabling his exhausted family
to get some rest.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Wife of Client) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care and respect that was shown to my husband in the last days of his life, enabling him to remain at home as was his wish.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Semycare provided assistance for both my parents. The Personal care provided for my Mum was carried out in a respectful and kind manner. The assistance with bed changing and light housework has been very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jonathan S (Son of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the quality of care received. My mum received friendly and professional service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Wife of Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were
-Kind
-Respectful and polite
-Trust inspiring
-Professional
-Pleasant
-But most importantly at this stage of life's journey they were friendly in a positive way. My husband had lost any sense of dignity but in a way they restored it for him. All in all a very positive experience
in a very difficult time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Semy Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Semy Care is calculated as follows: ( (130 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 172 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Semy Care is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Laura Popa

Job Title: Registered Manager Joined: 2021

Laura is a hard-working person and kind, she loves to care for people, and she does her best to lead the company in a professional way.


She has experience in care for nearly 10 years, and her experience and qualifications are making her a good leader.

Frequently Asked Questions about Semy Care

How many Carers does Semy Care employ?

Semy Care employs 1 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Semy Care to verify any information. View our terms and conditions. Semy Care has an Enhanced Service - more info.