Semy Care

Unit 3 & 4, The Old Mill, Norwich Road, Hoveton, Norwich NR12 8DA
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9.5 11 Reviews
  • Semy Care, Norwich
Semy Care provides home care to people living in their own homes in the Norfolk area so they can continue to live independently.

Their care is tailored to the individual and includes companionship care, dementia care as well as high dependency care. Staff are compassionate and warm and offer a high standard of care.

They follow all government and public health updated guidance in order to prevent the spread of infections and illnesses such as Covid.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £20

Company fees are standard per visits, 30min, 45min, 1 hour, up to 24h per day and different fees for week days and weekend days, bank holidays.
We are happy to discuss and develop a package of care based on the needs of each individual.
Feel free to contact us for more information regarding fees.

These prices are only a guideline, please contact Semy Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Semy Care Ltd

Person in charge

  • Laura Popa (Manager)

Semy Care Reviews (11)

9.5

Semy Care has a Review Score of 9.5 (9.459) out of 10, based on 11 reviews in the last 2 years. Over all time Semy Care has 11 reviews.

Overall Experience

  • 4
  • 7
  • 0
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Date Published

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Review from Chris C (Husband of Client) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers we have are all very professional and looked after my wife with kindness and respect. All care was excellent.

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Review from Penny B (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided for my mother in her last days was excellent and deeply caring. I appreciated having consistency in the carers. One young man was particularly good, and his care and attention to my mother provided the lead for those who worked with him. Unfortunately, on the one day he was not there,
the attitude of the carers was condescending and inappropriate for someone in the last days of life - calling my mother by a name that was not hers and talking to her as if to a child. I was thankful that this was only on one day but I note it for training purposes only. It is evident from the care provided at all other times, particularly by the young man, that a high bar is set for Semy Care workers as to the standard of service delivery expected.

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Review from Donna L (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Competent care provider. On time, polite, helpful and friendly. Communication book used so we could easily see if any issues had arisen during the visits if we weren't there. Dad much more satisfied with the care provider by this care company. Nice to have Easter and his birthday acknowledged, so thank
you all.

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Review from John H (Husband of Client) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and all my family thank you all for the excellent care you provided for my wife. The team who attended over the two weeks were respectful, kind and caring.

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Review from Michael C (Husband of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very Satisfactoy service and very likeable carers were provided.My waife was widely travelled worldwide and was very comfortable with the nationalities of carers provided by Semy Care.I look forward to using the same company when my term comes to need care

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Review from C P (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we're more than happy with the service that Semy Care provides. They are responsive, flexible, friendly and provide excellent person-centred care. I would thoroughly recommend them to others.

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Review from Chris J (Husband of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a breath of fresh air, the carers are punctual, caring, patient, friendly, and kind.
Nothing is too much trouble for them and my wife is very comfortable and happy with the carers. This is a great change as the previous company was very aggressive and forceful.
Well done!

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Review from J R (Client) assisted by family/friend published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the carers is usually very good, but occasionally very poor with some carers sometimes I have a very poor carer.

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Review from T R (Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good with the occasional 'hiccup' usually unforeseen and soon sorted out.

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Review from Katie D (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot recommend this company enough. Every single member of staff that I have met and heard about who has come, has not only been extremely professional but cheerful, friendly and kind. As a daughter who lives 100 miles away, I have total peace of mind that my mother is cared for, safe and
happy. They have never let us down and nothing is too much trouble. Completely excellent service and management. Many thanks to all.

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Review from C C (Daughter of Client) assisted by family/friend published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very caring, respectful and friendly.
My only minor complaint would be that a few do not have a very good understanding of the English language or my culinary requirements.

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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Semy Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.459 for Semy Care is calculated as follows: ( (31 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 61 Ratings = 4.459

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Semy Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Laura Popa

Job Title: Registered Manager

Joined: 2021

Laura is a hard-working person and kind, she loves to care for people, and she does her best to lead the company in a professional way.


She has experience in care for nearly 10 years, and her experience and qualifications are making her a good leader.

Frequently Asked Questions about Semy Care

What Type of Services does Semy Care offer?

Semy Care offers Home Care.

How many Carers does Semy Care employ?

Semy Care employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Semy Care to verify any information. View our terms and conditions. Semy Care has an Enhanced Service - more info.