Semy Care

Unit 3 & 4, The Old Mill, Norwich Road, Hoveton, Norwich NR12 8DA
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9.7 24 Reviews
  • Semy Care, Norwich
Semy Care provides home care to people living in their own homes in the Norfolk area so they can continue to live independently.

Their care is tailored to the individual and includes companionship care, dementia care as well as high dependency care. Staff are compassionate and warm and offer a high standard of care.

They follow all government and public health updated guidance in order to prevent the spread of infections and illnesses such as Covid.
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Care Provided by Semy Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Company fees are standard per visits, 30min, 45min, 1 hour, up to 24h per day and different fees for week days and weekend days, bank holidays.
We are happy to discuss and develop a package of care based on the needs of each individual.
Feel free to contact us for more information regarding fees.

These prices are only a guideline, please contact Semy Care to find out the exact price for your requirements.

Contact Semy Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Semy Care to get a personalised quote.

Good to Know

Owner

  • Semy Care Ltd
  • Privately Owned

Person in Charge

  • Laura Popa (Manager)

Semy Care Reviews (24)

9.7

Semy Care has a Review Score of 9.7 (9.659) out of 10, based on 24 reviews in the last 2 years.
Over all time Semy Care has 24 reviews.

Overall Experience
  • 14
  • 9
  • 1
  • 0
  • 0
Date Published
  • 24
  • 13
  • 18
  • 24
  • 0
Reviewer Connection to Semy Care
  • 11
  • 5
  • 4
  • 2
  • 2
Total of 24, showing 21-24
Review from J R (Client) assisted by family/friend published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with the carers is usually very good, but occasionally very poor with some carers sometimes I have a very poor carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T R (Client) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mostly good with the occasional 'hiccup' usually unforeseen and soon sorted out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katie D (Daughter of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I simply cannot recommend this company enough. Every single member of staff that I have met and heard about who has come, has not only been extremely professional but cheerful, friendly and kind. As a daughter who lives 100 miles away, I have total peace of mind that my mother is cared for, safe and
happy. They have never let us down and nothing is too much trouble. Completely excellent service and management. Many thanks to all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Daughter of Client) assisted by family/friend published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, very caring, respectful and friendly.
My only minor complaint would be that a few do not have a very good understanding of the English language or my culinary requirements.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Semy Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Semy Care is calculated as follows: ( (93 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 135 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Semy Care is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Laura Popa

Job Title: Registered Manager Joined: 2021

Laura is a hard-working person and kind, she loves to care for people, and she does her best to lead the company in a professional way.


She has experience in care for nearly 10 years, and her experience and qualifications are making her a good leader.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Semy Care to verify any information. View our terms and conditions. Semy Care has an Enhanced Service - more info.