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Helping Hands Home Care (Gateshead)

Office 2 Biz Space Gateshead, William Street, Gateshead, Tyne & Wear NE10 0JP
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Helping Hands Home Care (Gateshead) logo
Helping Hands Home Care (Gateshead), Gateshead
Helping Hands Home Care (Gateshead), Gateshead
Helping Hands Home Care (Gateshead), Gateshead

Helping Hands Home Care (Gateshead) prides themselves on delivering high quality and reliable home care services. Always placing the people they work with at the heart of their practice, they offer flexible and entirely bespoke support that enables people to continue living in their own homes and retain their independence and quality of life.

All care professionals are carefully selected, with strict background checks carried out before they begin. They...  

Care Provided by Helping Hands Home Care (Gateshead)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £33.15
  • Weekly Live-in Care Fees: from £1,675

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Gateshead) for full pricing details and T&Cs.

Contact Helping Hands Home Care (Gateshead) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Deborah Burns (Branch Care Manager)

Helping Hands Home Care (Gateshead) Reviews (9)

9.5

Helping Hands Home Care (Gateshead) has a Review Score of 9.5 (9.521) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Gateshead) has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from M L (Daughter of Client) published on 27 April 2026 Submitted via Website
Overall Experience
This is the Branch we use and i can't speak highly enough of the staff the carers they are polite, attentive, kind, caring and compassionate.
Any issues arising are dealt with quickly and efficiently .
Our experience is they care and give time to their clients and most importantly keep you updated on any changes and arrive on time.
Highly recommend the Gateshead Branch to anyone looking for Quality Care for their loved ones .

Thank you all we appreciate what you do x

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Gateshead)
Thank you for taking the time to leave us a review, we really do appreciate it.

We are delighted to hear how highly you think of the Gateshead Branch and the care team supporting you. It is wonderful to know that the carers are polite, attentive, kind, caring and compassionate, and that any issues...  

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Review from G P (Son of Client) published on 17 February 2026 Submitted via Postal Card
Overall Experience
Overall, we have been very satisfied with the service my mother receives. The carers are cheerful and helpful, and on the occasion when mam had fallen carer was extremely helpful and stayed with mam until sutuation resolved.
The office has also always responded quickly to any requests.

There have been a couple of issues with Friday's cleaning/domestic task visit, but this is partially due to my mother!

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Gateshead)
Thank you for taking the time to leave us a review; we truly appreciate your feedback.

We are pleased to hear that your mother has been receiving cheerful and helpful support from the carers, and that on the occasion when she experienced a fall, the carer stayed with her until the situation was...  

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Review from Susan R (Daughter of Client) published on 12 June 2025 Submitted via Website
Overall Experience

We used Helping Hands for the first time to oversee our mother whilst on holiday recently. Mam is 95 and still lives independently. She had 3 visits in the time we were away and on our return we were delighted to hear how impressed Mam was with the service. She admitted she had been apprehensive to having more new faces coming through the door but she needed not to worry. The girls were pleasant, friendly and so obliging. I contacted Helping Hands to complement as unfortunately these days there is too much negativity.

A very positive experience for Mam and would highly recommend.

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Review from R S S (Daughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience

I have been using Helping Hands Home Care for over 3 years for my Mum and have had no complaints at all. I've been very happy with the service. The carers are friendly and are very willing to help and give support wherever necessary. Many thanks for everyhing

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Review from S J (Daughter of Client) published on 24 June 2024 Submitted via Website
Overall Experience

As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.

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Review from Zoe L (Partner of Client) published on 19 June 2024 Submitted via Website
Overall Experience
We are supported by a great team at Helping Hands.
From our initial phone call with the manager, we felt welcome and that our needs were listened to.
When the manager came out to visit us at home we felt reassured that the care we received would meet our individual requirements.
The care and attention taken to ensure the details that are important to us were/are included in the care provided again by a brilliant team of care workers has given us the confidence and support to help us through a really difficult time.

As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.

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Review from Claire D (Daughter of Client) published on 21 November 2023 Submitted via Website
Overall Experience
I honestly cannot rate Helping Hands (Gateshead) highly enough. I live away from my mum and have needed help over the past few months to provide her with support and companionship. Every person I have dealt with has been caring, reliable, efficient and keen to ensure that my mum's needs are taken care of. They are extremely thoughtful and the main carer who visits my mum is nothing short of an angel! They have a lovely bond and the team tries their best to enable her to visit when possible.
With me living away it has been a very stressful time for me, to ensure that Mum has regular and reliable support and care. I have found that no request is too small or large for the team which puts my mind at ease. They treat Mum with the utmost respect, care and dignity and she looks forward to their visits and little trips out!
Helping Hands are my eyes on the ground and they have spotted things and fixed them before they became big issues. The office support is amazing too.

Thanks so much!

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Review from Ian T (Son of Client) published on 12 July 2023 Submitted via Website
Overall Experience
We have used HH Gateshead for nearly 2 years and have been impressed by the level of service. Inevitably things don’t always gone to plan but the way in which situations were rectified has been whats important.
Our requests are always met with the same enthusiastic response, and then carried out by diligent & caring staff.
Even out of hours complex requests handled with aplomb.
‘Above & beyond’ is what springs to mind.

On behalf of our Dad, thanks a million.

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Review from C W (Daughter of Client) published on 16 March 2023 Submitted via Website
Overall Experience

Our mum has dementia and we used Helping Hands for home care and also extra support when our mum moved into assisted living. All I can say is they were absolutely amazing! They supported me and my sister throughout the whole time we used them, they were always there to advise and help us on the phone and direct us to places we could find more help/information when needed. My mum loved all the carers, they spent so much time getting to know her and we always knew she was in safe hands. We would highly recommend the whole team at Helping Hands!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 June 2024
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Helping Hands Home Care (Gateshead).

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Helping Hands Home Care (Gateshead).

Meet the Team (1)

Deborah Burns Job Title: Branch Care Manager Joined: 2022
Deborah Burns

I have worked with Helping Hands since December 2022. I started as a carer and I am now a Branch Care Manager. I am proud to be in a position to help keep people at home for as long as possible. We go above and beyond for all of our customers.

I am outgoing, love to read, and most of all, I have really good times with my family and friends.

Frequently Asked Questions about Helping Hands Home Care (Gateshead)

How many Carers does Helping Hands Home Care (Gateshead) employ?

Helping Hands Home Care (Gateshead) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Gateshead) to verify any information. View our terms and conditions. Helping Hands Home Care (Gateshead) has an Enhanced Service - more info.