Submit a Review for Helping Hands Home Care (Gateshead)
Office 2 Biz Space Gateshead, William Street, Gateshead, NE10 0JP
View Full Details of Helping Hands Home Care (Gateshead)Latest Reviews for Helping Hands Home Care (Gateshead)
12 June 2025
We used Helping Hands for the first time to oversee our mother whilst on holiday recently. Mam is 95 and still lives independently. She had 3 visits in the time we were away and on our return we were delighted to hear how impressed Mam was with the service. She admitted she had been apprehensive to having more new faces coming through the door but she needed not to worry. The girls were pleasant, friendly and so obliging. I contacted Helping Hands to complement as unfortunately these days there is too much negativity. A very positive experience for Mam and would highly recommend.
30 May 2025
I have been using Helping Hands Home Care for over 3 years for my Mum and have had no complaints at all. I've been very happy with the service. The carers are friendly and are very willing to help and give support wherever necessary. Many thanks for everyhing
24 June 2024
As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.
19 June 2024
We are supported by a great team at Helping Hands. From our initial phone call with the manager, we felt welcome and that our needs were listened to. When the manager came out to visit us at home we felt reassured that the care we received would meet our individual requirements. The care and attention taken to ensure the details that are important to us were/are included in the care provided again by a brilliant team of care workers has given us the confidence and support to help us through a really difficult time. As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.
21 November 2023
I honestly cannot rate Helping Hands (Gateshead) highly enough. I live away from my mum and have needed help over the past few months to provide her with support and companionship. Every person I have dealt with has been caring, reliable, efficient and keen to ensure that my mum's needs are taken care of. They are extremely thoughtful and the main carer who visits my mum is nothing short of an angel! They have a lovely bond and the team tries their best to enable her to visit when possible. With me living away it has been a very stressful time for me, to ensure that Mum has regular and reliable support and care. I have found that no request is too small or large for the team which puts my mind at ease. They treat Mum with the utmost respect, care and dignity and she looks forward to their visits and little trips out! Helping Hands are my eyes on the ground and they have spotted things and fixed them before they became big issues. The office support is amazing too. Thanks so much!
12 July 2023
We have used HH Gateshead for nearly 2 years and have been impressed by the level of service. Inevitably things don’t always gone to plan but the way in which situations were rectified has been whats important. Our requests are always met with the same enthusiastic response, and then carried out by diligent & caring staff. Even out of hours complex requests handled with aplomb. ‘Above & beyond’ is what springs to mind. On behalf of our Dad, thanks a million.
16 March 2023
Our mum has dementia and we used Helping Hands for home care and also extra support when our mum moved into assisted living. All I can say is they were absolutely amazing! They supported me and my sister throughout the whole time we used them, they were always there to advise and help us on the phone and direct us to places we could find more help/information when needed. My mum loved all the carers, they spent so much time getting to know her and we always knew she was in safe hands. We would highly recommend the whole team at Helping Hands!
Latest Reviews for Helping Hands Home Care (Gateshead)
12 June 2025
We used Helping Hands for the first time to oversee our mother whilst on holiday recently. Mam is 95 and still lives independently. She had 3 visits in the time we were away and on our return we were delighted to hear how impressed Mam was with the service. She admitted she had been apprehensive to having more new faces coming through the door but she needed not to worry. The girls were pleasant, friendly and so obliging. I contacted Helping Hands to complement as unfortunately these days there is too much negativity. A very positive experience for Mam and would highly recommend.
30 May 2025
I have been using Helping Hands Home Care for over 3 years for my Mum and have had no complaints at all. I've been very happy with the service. The carers are friendly and are very willing to help and give support wherever necessary. Many thanks for everyhing
24 June 2024
As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.
19 June 2024
We are supported by a great team at Helping Hands. From our initial phone call with the manager, we felt welcome and that our needs were listened to. When the manager came out to visit us at home we felt reassured that the care we received would meet our individual requirements. The care and attention taken to ensure the details that are important to us were/are included in the care provided again by a brilliant team of care workers has given us the confidence and support to help us through a really difficult time. As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.
21 November 2023
I honestly cannot rate Helping Hands (Gateshead) highly enough. I live away from my mum and have needed help over the past few months to provide her with support and companionship. Every person I have dealt with has been caring, reliable, efficient and keen to ensure that my mum's needs are taken care of. They are extremely thoughtful and the main carer who visits my mum is nothing short of an angel! They have a lovely bond and the team tries their best to enable her to visit when possible. With me living away it has been a very stressful time for me, to ensure that Mum has regular and reliable support and care. I have found that no request is too small or large for the team which puts my mind at ease. They treat Mum with the utmost respect, care and dignity and she looks forward to their visits and little trips out! Helping Hands are my eyes on the ground and they have spotted things and fixed them before they became big issues. The office support is amazing too. Thanks so much!
12 July 2023
We have used HH Gateshead for nearly 2 years and have been impressed by the level of service. Inevitably things don’t always gone to plan but the way in which situations were rectified has been whats important. Our requests are always met with the same enthusiastic response, and then carried out by diligent & caring staff. Even out of hours complex requests handled with aplomb. ‘Above & beyond’ is what springs to mind. On behalf of our Dad, thanks a million.
16 March 2023
Our mum has dementia and we used Helping Hands for home care and also extra support when our mum moved into assisted living. All I can say is they were absolutely amazing! They supported me and my sister throughout the whole time we used them, they were always there to advise and help us on the phone and direct us to places we could find more help/information when needed. My mum loved all the carers, they spent so much time getting to know her and we always knew she was in safe hands. We would highly recommend the whole team at Helping Hands!