Exemplary Care Services - Blackburn

Unit 14, Capricorn Business Park, Blakewater Road, Blackburn BB1 5QR
Review Us
9.5 7 Reviews
  • Exemplary Care Services - Blackburn, Blackburn
At Exemplary Care Services, the agency operate in a 'You First' manner. Clients are at the heart of the service. The agency promote a positive culture, in which clients have freedom, choice and control over their own care provision. The agency believes in positive risk taking and champion independence. With nurse-led training and experienced vetted staffing, the agency believes that they can cater for all. Exemplary Care Services Ltd pledge to ensure all clients safety and comfort.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £23.56

Fees are subject to review each tax year.


We can provide contracted care hours, respite, appointment support, domestic support, meal support, shopping. Anything else required can be discussed.

These prices are only a guideline, please contact Exemplary Care Services - Blackburn to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Exemplary Care Services Ltd

Person in charge

  • Alenca Gould (Registered Manager)

Exemplary Care Services - Blackburn Reviews (7)

9.5

Exemplary Care Services - Blackburn has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Exemplary Care Services - Blackburn has 7 reviews.

Overall Experience

  • 7
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Date Published

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Review from R N (Niece of Client) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always extremely professional and also naturally caring always going above and beyond and providing excellent care in times of emergencies. Carers are always timely and extremely consistent and always willing to help in anyway as are all of the staff within the wider team. I can honestly
say I don't know where we would be without them and would recommend them to anyone considering home care services.

Reply from Alenca Gould, Registered Manager at Exemplary Care Services - Blackburn

Thank you so much for your kind and thoughtful words. We're truly grateful for your recognition of the team's professionalism, compassion, and commitment-especially during emergencies when it matters most. It means a great deal to know that our carers and wider team have been able to support you consistently and reliably. Your recommendation is incredibly valued, and we're honoured to be part of your care journey. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Shereen R (Daughter of Client) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise this wonderful team of carers enough. They recently were caring for my Father who was terminally ill with cancer and they were wonderful with him, treating him with care, respect, dignity and patience. Nothing was too much trouble.
Their friendly and caring presence during an extremely
traumatic time for us made things a lot easier to bear and we actually looked forward to their visits.
A few of the more regular carers grew attatched to my Father as he did them and when he passed a couple of weeks ago, I know they were genuinely upset.
From the bottom of my heart I want to thank these amazing people for all they did for my Father in his last weeks. We will always be grateful.

Reply from Alenca Gould, Registered Manager at Exemplary Care Services - Blackburn

Thank you so much for taking the time to share your kind words. We are truly honoured to have been part of your fathers and the family's care journey, and your feedback means the world to our entire team.At Exemplary Care Services, we strive every day to provide not just medical treatment, but compassion, dignity, and support to each person who we provide care for. Knowing that you felt he was well cared for and supported affirms that we're fulfilling that mission.Your experience reflects the dedication of our staff, and everyone behind the scenes-who work tirelessly to ensure every person feels heard, respected, and safe.Please know that your trust in us is something we never take for granted. Should you ever need us again, we'll be here for you with open hearts.We will pass on your wonderful words to the staff involved with your fathers care, to ensure they know what a difference they have made.Our sincerest condolences on his passing. He will always be remembered.

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Review from S L (Relative of Client) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this company to anyone looking for a loved one to be cared for friendly and helpful staff. The team we have are perfect and have settled like they have always been here my son is very happy and well taken care of. They really do go above and beyond for their patients.

Reply from Ben, Care Manager at Exemplary Care Services - Blackburn

Thank you so much for your lovely feedback. Having your son and family onboard is a privilege, and we are so grateful and happy to support such a wonderful family :)

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Review from M F (Client) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Slight delay with care service but all clear after a quick comms chat over the phone. Everything went well,care programme assessment and then first visit. All tasks in plan are up and working well .No real concerns.
Career's all working to the care procedures and seem trained to a high standard
and all Career's are aware of health and saftey.
Good start and hope standards day as high as they have been.All staff have been pleasant and understood
my needs and very empathetic to my issues. Exemplary care have set a high level of service.

Reply from Alenca Gould, Registered Manager at Exemplary Care Services - Blackburn

Thank you so much for your positive feedback. It is a pleasure to supply care to such wonderful clients :)

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Review from Elizabeth B (Daughter of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider. Staff are caring and treat my mum with patience and kindness taking their time to make sure she has the best care. From her daily care to the approachable management for the slightest query including their expertise knowledge of Alzheimer's aiding our understanding of the
illness.

Reply from Alenca Gould, Registered Manager at Exemplary Care Services - Blackburn

Caring for your mum is an absolute honour and a privilege. All of the staff, including the management and office team love going to visit her whenever they can. We aim to help, not only the client, but their family and friends too if we can.Thank you so much for your wonderful review of Exemplary Care Services, it is greatly appreciated. Your lovely review will be shared with the team.

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Review from Donna P (Wife of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not praise this company enough.
We have had nothing but good experiences. They truly look after you and your loved ones as though they were their own family.
That stands for the carers coming in everyday right up to the office staff and management.
We feel so blessed to be looked after by
such a caring and professional company.

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Review from Rachel H (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents look forward to their visits from your staff and respond well to the limited amount of carers that look after them. They are treated with kindness and their needs are taken into account when dealing with them. They are looked after well and are remaining healthy and well.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Exemplary Care Services - Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Exemplary Care Services - Blackburn is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exemplary Care Services - Blackburn is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

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Alenca Gould

Job Title: Registered Manager

Joined: 2022

Hi All,
My name is Alenca Gould and I am currently the Registered Manager at Exemplary Care Services. I have worked in care for over 30 years, with over 10 years management experience. My heart has always been in this sector, starting initially in residential care settings at the age of 15, then recently into domiciliary care. My biggest passion is driving my staff and workforce to deliver the best quality care available. With a huge emphasis on person-centred practice, Exemplary Care Services has grown from strength to strength, and we are embarking on a journey to be the best. Outside of work, I enjoy spending time with my two children and dogs, the occasional holiday and a glass of wine.

No image found

Benjamin Wood

Job Title: Care Manager

Joined: 2023

Hello Everybody,
I’m Ben, the care manager and all round compliance, contract and governance lead at Exemplary Care Services. I started in the sector for work experience when I was 15, moving into senior roles at 18, and clinically based roles thereafter. My background in the sector primarily lies in nursing led, complex and clinical settings, now in domiciliary care since 2023. My biggest passion is people, and their support being accessible, quality driven and person-centred. I also love regulations, policies and procedures, governance and compliance. Outside of work, I enjoy creative pursuits, reading, and of course, Netflix.

Frequently Asked Questions about Exemplary Care Services - Blackburn

What Type of Services does Exemplary Care Services - Blackburn offer?

Exemplary Care Services - Blackburn offers Home Care.

How many Carers does Exemplary Care Services - Blackburn employ?

Exemplary Care Services - Blackburn employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exemplary Care Services - Blackburn to verify any information. View our terms and conditions. Exemplary Care Services - Blackburn has an Enhanced Service - more info.