New Service – Couples Care
Further details available upon request
Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.
These prices are only a guideline, please contact Hartwig Care Ltd - Bexley to find out the exact price for your requirements.
Hartwig Care Ltd - Bexley has a Review Score of 9.2 (9.177) out of 10, based on 22 reviews in the last 2 years.
Over all time Hartwig Care Ltd - Bexley has 22 reviews.
5.0 out of 5
Thank you for your kind feedback. We're so pleased to hear that you've had a positive experience with our services. Our team takes great pride in delivering respectful, high-quality care, and it's wonderful to know that both our staff and management have made a good impression.Your support means a lot to us, and we remain committed to providing the best possible care.Warm regards,The Hartwig Care Team
4.0 out of 5
Thank you for your kind words and continued trust in our care. We're so pleased to hear that you're happy with the support you've been receiving and that our team has been able to meet your needs consistently.At Hartwig Care, we're committed to providing compassionate, reliable, and person-centred care, and it's wonderful to know that this has made a positive difference for you both. We look forward to continuing to support you and are always here if there's anything more we can do.Warm regards,The Hartwig Care Team
5.0 out of 5
Thank you for your review. We are glad to hear you are pleased with our service. We will inform our team to work on improving our weekend schedule notifications to help you plan better
5.0 out of 5
Thank you for sharing your experience with our carers. We are glad to hear that they are engaging and supportive with your wife. We understand the limitations due to her condition and appreciate your cooperation with using the appliances to ensure her safety. Our carers are dedicated to providing the best care possible, and it's wonderful to know they are attentive to her needs.
5.0 out of 5
Thank you for your wonderful review. We are glad to hear our carers have made such a positive impact on your lives. Their understanding, advice, and cheerful demeanour are all part of our commitment to providing exceptional care. We are grateful to have the opportunity to support you and are thrilled to know how much you appreciate our carers.
3.0 out of 5
We are glad to hear that our team is responsive and easy to contact. However, we sincerely apologise for the frustration caused by new carers not being fully informed about your specific requirements. We are committed to improving continuity and ensuring that all carers are well-prepared. Your feedback is invaluable in helping us enhance our services.
4.0 out of 5
Thank you so much for your kind words and for taking the time to share your feedback with us. We are delighted to hear that you have a very good carer who meets your needs. We sincerely apologise for any inconvenience caused by not being informed about delays. Your feedback is invaluable, and we will ensure that our office improves communication regarding any changes in your carers schedule.
4.0 out of 5
Thank you for your feedback. We are glad to hear you find our staff helpful, friendly, and reliable. We appreciate your constructive comments and will address the areas for improvement you mentioned. Your satisfaction is important to us.
1.0 out of 5
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these matters to our attention. At Hartwig Care, we strive to provide the highest quality of care and service. Your comments regarding the tasks performed by our carers, cleanliness, and communication have been noted and will be reviewed internally. We would like to discuss your concerns further and work towards a satisfactory resolution. Please contact us directly at info@hartwigcare.co.uk and bexley@hartwigcare.co.uk so we can address your issues personally.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience with Hartwig Care. We are delighted to hear that you and your mum have been pleased with our service. Our team strives to provide friendly, caring, and professional care, and it's wonderful to know that your mum's needs are being met so well. We are glad to hear that our office staff have been able to resolve any issues promptly. Thank you once again for your lovely review and for choosing Hartwig Care. We look forward to continue providing excellent care for your mum.
5.0 out of 5
Thank you so much for your kind words. We are truly pleased to hear that the care provided for your husband has been helpful and allowed you to take some time away. Supporting families and offering peace of mind is at the heart of what we do, and we're grateful for your trust in us. If there's anything else we can do for you or your husband, please don't hesitate to reach out.
4.0 out of 5
Thank you for your valuable feedback. We are delighted to hear that you are overall very happy with our services. We acknowledge your concern regarding the few instances where our carers did not meet your expectations in food preparation. We are committed to continuous training and improvement to ensure all our carers can provide the high-quality service that Hartwig Care is known for. Your satisfaction is our top priority, and we are pleased that our regular carers are delivering excellent care.
4.0 out of 5
Thank you for your kind words and positive feedback! We're thrilled to hear that your Mum is happy with the care she receives and feels treated with the dignity and respect she deserves. It's wonderful to know she looks forward to our visits. Our team is dedicated to providing compassionate and professional service, and it's great to hear that both our carers and management are meeting your expectations. Your satisfaction, and your Mum's, is our top priority. We're always here to address any queries or concerns you may have. Thank you for choosing Hartwig Care and for your support!
4.0 out of 5
Thank you for your feedback! We're delighted to hear that you enjoy your weekday care and are pleased with our service. Your satisfaction is important to us, and we appreciate your honesty. We'll continue to strive for excellence and work on improving our services to ensure you have the best possible experience. If there's anything specific you'd like us to address, please let us know!
3.0 out of 5
Thank you for your kind words and taking the time to share your experience with Hartwig Care. We are delighted to hear that our carers have been able to assist you with your daily needs and make your days a little easier. Your recognition of their politeness and dedication is greatly appreciated and motivates us to continue providing compassionate and attentive care. We understand the importance of a friendly face and a helping hand, and we are glad to be there for you. Your feedback is invaluable to us and helps us ensure we maintain the high standard of care we strive to deliver.
3.0 out of 5
Thank you for your feedback. Sorry to hear how you feel regarding some of the carers. We are committed to providing compassionate and attentive care and we take your concerns seriously. We will address the issues regarding punctuality and communication with our carers immediately to ensure they meet our high standards. We are pleased to hear that the changing of pads is done to your satisfaction and we will strive to maintain and improve our services across all areas.
4.0 out of 5
Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our carers have been able to make a positive impact on your daily life. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best possible care.
4.0 out of 5
Thank you for sharing your experience with us. We are delighted to hear that our dedicated staff member has made such a positive impact on your mum's life. Understanding and interacting with our clients is at the heart of what we do, and it's reassuring to know that this approach is appreciated. Your feedback is invaluable to us, and we will continue to provide the highest standard of care for your mum and all our clients.
4.0 out of 5
Thank you for your kind words! We're glad to hear that our team (both carers & office staff) have been able to assist you with such warmth and efficiency. Your satisfaction is our top priority, and we're glad to have made a positive impact. We look forward to continuing to serve you with the same level of care and cheerfulness.
4.0 out of 5
Thank you for your feedback and for bringing this to our attention. We believe the branch manager has been in contact with you already, and have already begun investigating the discrepancies in care visits and quality. Please be rest assured that we take all concerns and such matters seriously, so we will make sure to rectify the concerns you have raised. As promised, we have provided you with access to the ACP (Access Care Plan) system. This will allow you to monitor the services provided by our carers in a timely manner. We will follow up with you in a few weeks to discuss your satisfaction with the services we are providing for your mother.
The Review Score of 9.2 (9.177) out of 10 for Hartwig Care Ltd - Bexley is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Hartwig Care Ltd - Bexley is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Onyinyechi is the Registered Manager of Hartwig Care Bexley office, a provider of high-quality home care and support for adults and older people in the London Borough of Bexley. She has extensive years of experience in the health and social care sector, working as a care assistant, senior carer, deputy manager and manager in various settings. She holds a Level 5 Diploma in Leadership for Health and Social Care. She is passionate about delivering person-centred care that promotes dignity, independence and wellbeing for her clients. She is also committed to ensuring that her staff are well-trained, motivated and supported to provide the best possible service.
Magnus is the Registered Manager of Hartwig Care Bexley office, a provider of high-quality home care and support for adults and older people in the London Borough of Bexley.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartwig Care Ltd - Bexley to verify any information. View our terms and conditions. Hartwig Care Ltd - Bexley has an Enhanced Service - more info.
