Hartwig Care Ltd in Bexley specialises in providing expert social and personal care services tailored for adults who require assistance to maintain independent living within the comfort of their homes.
The comprehensive range of services at Hartwig Care Bexley is designed to support clients in living life on their own terms. Whether it's personal care, household tasks, live-in care, waking night care, respite, companionship, convalescence or palliative care, the team offer...
Care Provided by Hartwig Care Ltd - Bexley
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35.80
- Weekly Live-in Care Fees: from £1,870
- 30 Minute Visiting Care Fees: from £26.85
Hartwig is committed to providing high-quality care services at reasonable prices in the greater London area. Our prices reflect our respect for our care workers, who receive the London Living wage and compensation for their travel time and expenses. We also invest in a team of dedicated care managers and support staff who work from our Camden offices and other locations to ensure the best possible care and support for our clients. Furthermore, our prices include the cost of maintaining the latest software that guarantees the safety of our service users and allows their relatives to monitor their well-being. Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.
Contact Hartwig Care Ltd - Bexley to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Hartwig Care Ltd
- Private Owned
Person in charge
- Magnus Obiejesi (Registered Manager)
Hartwig Care Ltd - Bexley Reviews (22)
Hartwig Care Ltd - Bexley has a Review Score of 9.0 (9.036) out of 10, based on 20 reviews in the last 2 years.
Over all time Hartwig Care Ltd - Bexley has 22 reviews.
Very good services, polite staff and good management/coordinators.
Thank you for your kind feedback. We're so pleased to hear that you've had a positive experience with our services. Our team takes great pride in delivering respectful, high-quality care, and it's wonderful to know that both our staff and management have made a good impression.Your support means a...
Hartwig continues to support us both extremely well.
Thank you for your kind words and continued trust in our care. We're so pleased to hear that you're happy with the support you've been receiving and that our team has been able to meet your needs consistently.At Hartwig Care, we're committed to providing compassionate, reliable, and person-centred...
I am very pleased with the service given to my wife. The carers are always polite and treat my wife with dignity and respect. I only wish they could let me know in advance, what time on the weekends they will be coming in the morning, so that I can give my wife her breakfast before hand, if they are late, or after if they are early. I could plan my weekends more if I was told earlier.
Thank you for your review. We are glad to hear you are pleased with our service. We will inform our team to work on improving our weekend schedule notifications to help you plan better
Carers are very good with my wife, they talk and joke with her, they are restricted to what they can do with her as she cannot eat, they constantly tell me off for not using the appliances to help lift her. They ask if there is anything she wants; which is usually a cup of tea and Larry the Lamb warmer put in the microwave.
Thank you for sharing your experience with our carers. We are glad to hear that they are engaging and supportive with your wife. We understand the limitations due to her condition and appreciate your cooperation with using the appliances to ensure her safety. Our carers are dedicated to providing the best care possible, and it's wonderful to know they are attentive to her needs.
The level of care we receive is truly wonderful. Our carers are lovely and polite. They show a great level of understanding of our needs and often offer advice to us when they think it is necessary. To be honest, I'm not sure how we would cope without them. They always come in with a smile on their face which makes us happy. The carers are amazing and we are so lucky to have them help us.
Thank you for your wonderful review. We are glad to hear our carers have made such a positive impact on your lives. Their understanding, advice, and cheerful demeanour are all part of our commitment to providing exceptional care. We are grateful to have the opportunity to support you and are thrilled to know how much you appreciate our carers.
I feel that Hartwig is doing their best to accommodate my needs and mostly the care workers do. However, it is very frustrating when yet another new carer turns up and doesn't appear to have read the notes on the Hartwig app about the particular requirements of the job. I know Hartwig said they are trying to give me continuity and I believe they are but it is not satisfactory on many occasions. It is easy to contact Hartwig team which is good and they always respond well when my daughter contacts them.
We are glad to hear that our team is responsive and easy to contact. However, we sincerely apologise for the frustration caused by new carers not being fully informed about your specific requirements. We are committed to improving continuity and ensuring that all carers are well-prepared. Your feedback is invaluable in helping us enhance our services.
I have a very good carer that comes to me. I would like the office to let me know if the carer is going to be late.
Thank you so much for your kind words and for taking the time to share your feedback with us. We are delighted to hear that you have a very good carer who meets your needs. We sincerely apologise for any inconvenience caused by not being informed about delays. Your feedback is invaluable, and we will ensure that our office improves communication regarding any changes in your carers schedule.
The staff on the whole are very helpful. Some staff need to be taught how to shower a client. On the whole, the staff are very friendly but a couple of them are quite miserable. The staff are very reliable.
Thank you for your feedback. We are glad to hear you find our staff helpful, friendly, and reliable. We appreciate your constructive comments and will address the areas for improvement you mentioned. Your satisfaction is important to us.
Finally got a call back from the Branch Manager after contacting head office to be talked down to, refused to let me speak freely and said they were too busy to speak and call takers would deal with problems.
Unfortunately all I ever got from the call centre was that they would pass the information over to the coordinator and she would call me back.
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these matters to our attention. At Hartwig Care, we strive to provide the highest quality of care and service. Your comments regarding the tasks performed by our carers, cleanliness, and...
We have been with this care provider for nearly a year now and have been very pleased with the service provided. My mum's carers have been friendly, very caring and professional. They look after my mum's needs perfectly. Her main weekly carers are excellent, as are her weekend ones as well. Sometimes the carers have been changed without notice, but it is easily sorted with a phone call. The office staff are friendly and happy to help. Thank you all for a wonderful service.
Thank you so much for your kind words and for taking the time to share your experience with Hartwig Care. We are delighted to hear that you and your mum have been pleased with our service. Our team strives to provide friendly, caring, and professional care, and it's wonderful to know that your...
Ive needed extra care for my husband which has been dealt with very well and has enabled me to go away for a few days.
Thank you so much for your kind words. We are truly pleased to hear that the care provided for your husband has been helpful and allowed you to take some time away. Supporting families and offering peace of mind is at the heart of what we do, and we're grateful for your trust in us. If there's anything else we can do for you or your husband, please don't hesitate to reach out.
Overall very happy. One or two carers did not seem to know what to do, or how to prepare food. Regular carers are excellent.
Thank you for your valuable feedback. We are delighted to hear that you are overall very happy with our services. We acknowledge your concern regarding the few instances where our carers did not meet your expectations in food preparation. We are committed to continuous training and improvement to...
The carers treat my Mum very well and with dignity. I am very pleased with the service they provide Mum looks forward to their visits. They are well mannered, polite and easy to get on with management is also good and can be contacted by phone to address any queries or problems all day long and also have an out of hours service. Well done Hartwig.
Thank you for your kind words and positive feedback! We're thrilled to hear that your Mum is happy with the care she receives and feels treated with the dignity and respect she deserves. It's wonderful to know she looks forward to our visits. Our team is dedicated to providing compassionate and...
Hartwig Care Ltd is 60% good. I enjoy my weekday care and I am quite pleased with the service.
Thank you for your feedback! We're delighted to hear that you enjoy your weekday care and are pleased with our service. Your satisfaction is important to us, and we appreciate your honesty. We'll continue to strive for excellence and work on improving our services to ensure you have the best possible experience. If there's anything specific you'd like us to address, please let us know!
Carers always greet me with a smile when they arrive and are always polite. They do my breakfast and lunch, as I have poor mobility and can't carry anything, they bring my food in on a tray. Make me cold drinks and put them in fridge and take my rubbish to put in the bin. I wash and dress myself so I haven't needed personal care. I appreciate the support I've been given. Carers spend a lot of time on the phone filling in their report.
Thank you for your kind words and taking the time to share your experience with Hartwig Care. We are delighted to hear that our carers have been able to assist you with your daily needs and make your days a little easier. Your recognition of their politeness and dedication is greatly appreciated...
Full quota of two carers doesn't always turn up for a visit.
The changing of pads is done well.
Thank you for your feedback. Sorry to hear how you feel regarding some of the carers. We are committed to providing compassionate and attentive care and we take your concerns seriously. We will address the issues regarding punctuality and communication with our carers immediately to ensure they...
Very pleased with the help. Carers and phone staff are very helpful and pleasant. Always polite and cheerful.
Thank you for your kind words! We're glad to hear that our team (both carers & office staff) have been able to assist you with such warmth and efficiency. Your satisfaction is our top priority, and we're glad to have made a positive impact. We look forward to continuing to serve you with the same level of care and cheerfulness.
Now that my mum has a carer who spends time understanding, knows how my mum responds. Also just interacting with her, and knowing my mum's needs is reassuring. We're very happy with the care my mum is providing and given. A particular member of staff is great.
Thank you for sharing your experience with us. We are delighted to hear that our dedicated staff member has made such a positive impact on your mum's life. Understanding and interacting with our clients is at the heart of what we do, and it's reassuring to know that this approach is appreciated....
Up to May the 22nd the service I have received is good. Very helpful and always very obliging if anything needs doing. The carers I have are very cheerful and are a pleasure to see every day. I can't complain really about anything. I am well satisfied.
Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our carers have been able to make a positive impact on your daily life. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best possible care.
Overall satisfied but lately worried that relief carers are not performing as expected in the care of my mother. I'd arranged with Hartwig that the allocated time caring for my mother would be increased from 30 mins to 45 min as requested by my mother's normal carer, unfortunately, the stand-by carers only seem to be managing 20 minutes at most and not providing adequate care. My mother's personal hygiene has now deteriorated and her eating habits are getting worrying as she is not being monitored hence finding nearly whole meals in the rubbish uneaten.
Thank you for your feedback and for bringing this to our attention. We believe the branch manager has been in contact with you already, and have already begun investigating the discrepancies in care visits and quality. Please be rest assured that we take all concerns and such matters seriously, so...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2023- Caring Requires improvement
- Effective Requires improvement
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Hartwig Care Ltd - Bexley.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hartwig Care Ltd - Bexley.
Meet the Team (1)
Magnus is the Registered Manager of Hartwig Care Bexley office, a provider of high-quality home care and support for adults and older people in the London Borough of Bexley.
Frequently Asked Questions about Hartwig Care Ltd - Bexley
How many Carers does Hartwig Care Ltd - Bexley employ?
Hartwig Care Ltd - Bexley employs 89 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartwig Care Ltd - Bexley to verify any information. View our terms and conditions. Hartwig Care Ltd - Bexley has an Enhanced Service - more info.