Independence at home

19 Hereward Rise, Halesowen B62 8AN
Review Us
9.9 23 Reviews
  • Independence at home, Halesowen
Committed to providing and maintaining excellent quality care, Independence at home limited is a homecare organisation based in Halesowen, West Midlands.

Compassionate, caring, and friendly staff are trained to an exceptionally high standard to assist with all aspects of daily living, including personal care, medication assistance, housework, laundry, shopping and social activities.

At the heart of Independence at home limited is a strong passion for helping others to live the life that they choose in the comfort of their own home.

Building relationships with individuals based on mutual trust, respect and understanding ensures that all services are personalised and effective.

Care Provided by Independence at home

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £21.50

We accept private funded clients and local authority funded.

These prices are only a guideline, please contact Independence at home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Independence at home Ltd

Person in Charge

  • Vanessa Purvin (Manager)
9.9

Independence at home has a Review Score of 9.9 (9.903) out of 10, based on 12 reviews in the last 2 years.
Over all time Independence at home has 23 reviews.

Overall Experience
  • 22
  • 1
  • 0
  • 0
  • 0
Date Published
  • 23
  • 5
  • 7
  • 12
  • 11
Reviewer Connection to Independence at home
  • 10
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from James M (Husband of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used this home care provider for two years.
Their services have been totally reliable and sympathetic to our situation.
Their ability to respond to changed circumstances has been impressive.
We continue to be in their care.
Reply from Vanessa Purvin, Registered Manager at Independence at home
Thank you for taking the time to review our services. It is very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane J (Daughter of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service! Don't know what we would do without the manager and her wonderful carers. Been looking after our mother for about 2 years. Excellent communication between management, carers, client and the client's family. Puts our minds at rest knowing our mother is well looked after.
Reply from Vanessa Purvin, Registered Manager at Independence at home
Thank you for your review.
It is a pleasure providing services to your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin H (Stepson of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team from Independence at home, cared for my stepfather for 2 years until he passed away in January, the care he received was first-class, with unreserved commitment, professionalism and compassion.
Anyone wanting assurance that their loved ones will be cared for with dignity and
compassion look no further.
We as a family were humbled by the service we received and would highly recommend them to anyone.
Reply from Vanessa Purvin, Registered Manager at Independence at home
Thank you for your kind comments.
Very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Independence at home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Independence at home is calculated as follows: ( (65 Excellents x 5) + (7 Goods x 4) ) ÷ 72 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independence at home is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (22)

Vanessa & Paul

Vanessa & Paul

Job Title: Directors Joined: 2021

Vanessa and Paul are Directors of Independence at Home Limited.

Vanessa

Vanessa

Job Title: Registered Manager Joined: 2019

Vanessa has over 27 years of experience working in various care settings. Vanessa set up Independence at Home in 2019 as a private company and later registered with CQC in August 2022 in order to expand the service Independence at Home already offers.


Vanessa is the registered manager and nominated individual for Independence at Home Limited

Paul

Paul

Job Title: Administration Joined: 2022

Paul is our handyman. He assists with any repairs at our premises.
And provides technical support where required.

Molly

Molly

Job Title: Office Admin Joined: 2023

Meet the newest addition to the team, Molly.


Molly is yet to complete her care certificate, so she won't be carrying out any care just yet, but you may find her soaking up the attention in the office.


Hopefully, she will be writing care plans in no time!

Jordan

Jordan

Job Title: Administration Joined: 2022

Jordan joined Independence at home in September 2022. He works alongside other members of the administration team on a daily basis, assisting with all aspects of general admin, training and development.

Denise

Denise

Job Title: Carer Joined: 2022

Denise has over 10 years of experience in Domiciliary & homecare settings. She joined Independence at Home Limited in June 2022.

Joanne

Joanne

Job Title: Carer Joined: 2021

Joanne is a carer within Independence at Home Limited. She started working with Independence at Home in 2021. Joanne is a friendly, bubbly person.

Sarah

Sarah

Job Title: Care Supervisor Joined: 2022

Sarah joined Independence at Home Limited in April 2022.


She was new to the care sector but has developed well over the last few months and gets on well with the clients and their families.

Jayne

Jayne

Job Title: Carer Joined: 2023

Jayne joined Independence at Home in April 2023 and has worked in the care sector for over 40 years.

Kelly

Kelly

Job Title: Carer Joined: 2023

Kelly Joined Independence at Home Limited in August 2023.


She has worked in the care sector for over 20 years and holds an NVQ Level 2 and 3 in care.

Lisa

Lisa

Job Title: Carer Joined: 2023

Lisa Joined Independence at Home Limited in November 2023.

Emily

Emily

Job Title: Carer Joined: 2023

Emily started with Independence at Home Limited in 2023.


She has over four years of experience in the care sector.

Marie

Marie

Job Title: Carer Joined: 2024

Marie joined Independence at Home Limited in February 2024. She has 2 years of experience in social care and additional personal experience caring for relatives over the past 5 years.

Tyler

Tyler

Job Title: Carer Joined: 2024

Tyler joined Independence at Home Limited in 2024. She has worked in the children's care sector since 2015 and moved into adult social care in 2020.

Charlie

Charlie

Job Title: Carer Joined: 2024

Charlie Joined Independence at Home Limited in 2024. She began her career in care in 2022.

Maryam

Maryam

Job Title: Carer Joined: 2025

Maryam joined Independence at Home Limited in 2025. Maryam has over 10 years of experience as a support worker.

Chloe

Chloe

Job Title: Carer Joined: 2025

Chloe Joined Independence at Home Limited in 2025 and has over 7 years of experience in the care sector.

Nicola

Nicola

Job Title: Carer Joined: 2025

Nicola joined Independence at Home Limited in 2025. She has over 25 years' experience working in care and the NHS.

Rebecca

Rebecca

Job Title: Carer Joined: 2025

Rebecca joined Independence at Home Limited in 2025.

Gemma

Gemma

Job Title: Carer Joined: 2025

Gemma joined Independence at Home Limited in 2025.

Lilly

Lilly

Job Title: Student Joined: 2023

Lilly will be joining our team in April for a student work experience placement.

Carla

Carla

Job Title: Carer Joined: 2025

Joined Independence at Home Limited in 2025, and has over 15 years of experience in the care sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independence at home to verify any information. View our terms and conditions. Independence at home has an Enhanced Service - more info.