Surrey Downs Homecare Dorking

6-8 Pixham Lane, c/o Downsvale Nursing Home, Pixham, Dorking RH4 1PT
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9.9 28 Reviews
  • Surrey Downs Homecare Dorking, Dorking
Surrey Downs Homecare offers reliable and flexible home-care services to people within Dorking, Mole Valley and surrounding areas. From companionship to more complex care, Surrey Downs Homecare can provide a tailored solution to suit every need.

Being the sister service of the long-standing Downsvale Nursing Home in Dorking, the team comprises of qualified and experience members of staff, including carers and nurses, who are well trained to support people with a range of needs.

Homecare services offered include:

- Personal care such as help getting out of bed, personal care, bathing, going to toilet.
- Accompanying to appointments and leisure activities
- Support with household tasks.
- Dementia and Alzheimers care.
- Companionship and social activities.
- Live-in care and 24 hour care.
- Medication assistance
- Palliative (end-of-life) care and support
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Care Provided by Surrey Downs Homecare Dorking

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.50
  • Weekly Live-in Care Fees: £1495 – £1725

Bank Holidays are charged at double rate

The price(s) shown are provided by the agency. Contact Surrey Downs Homecare Dorking for full pricing details and T&Cs.

Contact Surrey Downs Homecare Dorking to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Surrey Downs Homecare Dorking to get a personalised quote.

Good to Know

Owner

  • Surrey Downs Homecare Ltd
  • Privately Owned

Person in Charge

  • Deepa Chhapwale (Manager)

Surrey Downs Homecare Dorking Reviews (28)

9.9

Surrey Downs Homecare Dorking has a Review Score of 9.9 (9.858) out of 10, based on 23 reviews in the last 2 years.
Over all time Surrey Downs Homecare Dorking has 28 reviews.

Overall Experience
  • 26
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Date Published
  • 28
  • 9
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  • 23
  • 5
Reviewer Connection to Surrey Downs Homecare Dorking
  • 12
  • 5
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Total of 28, showing 1-20
Review from S S (Daughter of Client) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is receiving professional, kind and proficient care. Her carer is thoughtful, considerate and firm and manages my mum's mood changes very well. We are very glad to have this person helping mum as part of our family lead team.
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Review from David R (Client) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found carers friendly and competent in every way. My house is kept clean and tidy and the provision of a hot meal every evening including weekends and bank holidays for somebody whose cooking skills are non existent is very much appreciated. Equally important are the occasional shopping trips
that I ask them to do mainly for essential items such as bread and milk.. All in all I couldn't manage without them.
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Review from Cheryl G (Daughter of Client) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for mum from a kind, cheerful, and genuinely supportive team. Every interaction is handled with dignity and respect. I would highly recommend their services to anyone seeking compassionate and professional care.
CG (daughter)
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Review from Sarah G (Daughter of Client) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surry Downs have provided a very regular and reliable service to my father since 19/1/26.The carer visits once a week to help with anything in the house and to go for a short walk if time. All the management and staff are very helpful, kind and caring.
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Review from Simon B (Son of Client) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The consistency of all aspects of the care both personal and companionship have been Second to none . Would always recommend their service and support . Both Mum and the wider family appreciate this consistency of care provided by all staff.
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Review from Ann T (Client) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing to complain about the 3 carers who come to me were charming, quick, quiet at tasks and I looked forward to them arriving.
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Review from Andy B (Son of Client) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers my mother has are excellent. They engage well with her and are attentive to her needs. When asked they have been able to take her to medical appointments when she has been unable to get there herself. They work very hard.
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Review from L S (Daughter of Client) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surrey Downs Homecare Ltd were able to provide great care for my mother. They very quickly organised four ladies to work a rota so that my mother was knew who would be helping her. All were very caring and my mother felt comfortable and benefited greatly from their assistance. Thank you.
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Review from C F (Daughter of Client) published on 12 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care professionals who looked after my mother were not only efficient and professional but they were very kind and gentle. They were excellent during what was a difficult time in my mother's life. Despite the shortness of the visits to her home they found time to chat to her which was also important.
Many thanks we are very grateful.
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Review from David R (Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have one of three carers who visit me twice a day
mornings and evenings. i find all of them most pleasant to talk to and efficient in what they do for me. I would not like to choose between them as to whom I prefer.
Apart from housework and a little shopping they get breakfast for me and bring
me a hot meal in the evening
cooked by the chef in the care home which they are part
of.
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Review from Mandy P (Daughter of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surrey Downs Homecare have been providing care for my Dad for over a year now and we are delighted with the service. My Dad and Mum get on well with the lovely carers who are friendly, well trained and a pleasure to have around. Would definitely recommend.
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Review from Eddy H (Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first arrived home by Ambulance, I was terribly ill , Honestly the hospital wanted me 2 go 2 hospice , I personally put up a FIGHT !!!!! I WAS NOT going n 2 a hospice 2 DIE !!!!! THE doctor's and hospital was writing me OFF soon 2 DIE, I was determined with being n my body 2 LIVE !!!!! I fought
i WON , I have been slowly recuperating, the original Carer's i had were absolutely awful !!!!!!!!!!! I fired them and hired this Care home Carer's 2 Care for me they have given GREAT CARE and support with understanding, it's been 6months and I have improved with each day, I am Terribly grateful for THIS HELP !!!!!! STILL a way 2 go , My endless PRAYERS R BEING ANSWERED and This Care i am receiving is damd GOOD .Thank U
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Review from Michael J (Son of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his staff provide an excellent and flexible service, are sympathetic to the patient, but also stern enough to ensure things like personal care and exercise are carried out even if the patient can be reluctant. They also go out of their way to support ad hoc day long care requests outside
of normal scheduling. We are both very happy with the care provided.
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Review from Lawrence H (Husband of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is well organised in a caring environment. Staff are very helpful and the client enjoys being there. We use at home care once a week and this is also excellent. Rooms are bright and clean. A happy place.
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Review from K B (Wife of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Surrey Downs were always kind and caring and friendly. Communication with the management was excellent and much appreciated. Thank you.
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Review from S M (Daughter of Client) published on 3 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is being supported by Surrey Downs Homecare. I have been very grateful to how responsive to our needs they have been. They have been very flexible, accommodating and responsive and it has been a great help. The communication has been excellent also. The meals provided have been good quality and
the staff that I have met have been friendly, patient and understanding. They have worked hard to meet my requests, sometimes at short notice. It has been very helpful and eased my stress.
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Review from Ian N (Son of Client) published on 1 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently set this up for my father who needed support to continue living at home. Carers come in twice a day (AM and PM) and they supply meals, do general household work and my dad enjoys their conversation and company. They have facilitated trips out to local cafes which my dad thoroughly enjoys!
Both myself and my dad are very happy with the service that is being provided, carers are always happy and smiling and they really do go above and beyond. I would highly recommend Surrey Downs Homecare to anyone who is looking for that bit of extra help at home. Thank you Surrey Downs!
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Review from Nicky M (Power of Attorney of Client) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surrey Downs Homecare Dorking supply a carer who attends once daily to cook lunch, clean and wash clothing and bedding, also shopping when required. The company and carer are both quick to respond to any changes that are required. The service is professional and flexible and I would be happy to recommend
to anyone requiring help in their own home.
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Review from Lisa B (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer for my Dad comes to his house every night to help with nighttime duties. He is very respectful, kind and compassionate as well as very capable. Anyone can do a good job but to do it with a smile and patience and care makes such a difference - to both my mum and dad. Thank you.
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Review from T O (Granddaughter of Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular member of staff was such an amazing help for us! He was so pleasant and by the end of it, he felt like a part of the family. Always went above and beyond to ensure my grandad was comfortable and was very patient. We loved having him around! Thank you.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Surrey Downs Homecare Dorking is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Surrey Downs Homecare Dorking is calculated as follows: ( (116 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 134 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Surrey Downs Homecare Dorking is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Deepa

Deepa Chhapwale

Job Title: Registered Manager Joined: 2018

Deepa is an experienced care manager and is also involved in operating the Downsvale Nursing Home, which is a reputable Nursing home in Dorking, Surrey.


She holds a Level 5 Diploma in Health and Social Care Leadership and Management. Also, she holds an MSc (Health Psychology), from the University of Surrey.

Mihai

Mihai Fagurel

Job Title: Deputy Manager Joined: 2016

Mihai started his career in care as a carer and has progressed over the years becoming first a Team Leader and then Deputy Manager. He is also a Moving and Handling trainer and currently working towards his Level 5 Diploma in Health and Social Care Leadership and Management.

Rahul

Rahul Chhapwale

Job Title: Director Joined: 2008

Rahul started in the care industry in 2008, initially owning and operating a nursing home in Guildford, Surrey. He now owns and operates the Downsvale Nursing Home in Dorking, Surrey and is the CQC-nominated individual for both Downsvale Nursing Home and Surrey Downs Homecare. He holds a B.A. (Economics) from the University of Rochester, New York.

Frequently Asked Questions about Surrey Downs Homecare Dorking

How many Carers does Surrey Downs Homecare Dorking employ?

Surrey Downs Homecare Dorking employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surrey Downs Homecare Dorking to verify any information. View our terms and conditions. Surrey Downs Homecare Dorking has an Enhanced Service - more info.