Surrey Downs Homecare Dorking

I am very happy with Surrey Downs Home Care, they provide excellent service and communicate well when problems arise then look for solutions. They are also very flexible, which is a big bonus! I would be happy to recommend them!

A care assessment took place promptly and a regular member of your staff visited Mum to help her and spend time with her

Surrey Downs have provided a superb carer to support my 95 year old mother for two hours/day, in her home, for the last two and half months. The organisation from the management was professional and responsive; the carer herself is reliable, sensitive, skilled and very conscientious. We are delighted with the overall quality of service from Surrey Downs.

My mum is receiving professional, kind and proficient care. Her carer is thoughtful, considerate and firm and manages my mum's mood changes very well. We are very glad to have this person helping mum as part of our family lead team.

I have found carers friendly and competent in every way. My house is kept clean and tidy and the provision of a hot meal every evening including weekends and bank holidays for somebody whose cooking skills are non existent is very much appreciated. Equally important are the occasional shopping trips that I ask them to do mainly for essential items such as bread and milk.. All in all I couldn't manage without them.

CG (daughter)

Surry Downs have provided a very regular and reliable service to my father since 19/1/26.The carer visits once a week to help with anything in the house and to go for a short walk if time. All the management and staff are very helpful, kind and caring.

The consistency of all aspects of the care both personal and companionship have been Second to none . Would always recommend their service and support . Both Mum and the wider family appreciate this consistency of care provided by all staff.

Nothing to complain about the 3 carers who come to me were charming, quick, quiet at tasks and I looked forward to them arriving.

The carers my mother has are excellent. They engage well with her and are attentive to her needs. When asked they have been able to take her to medical appointments when she has been unable to get there herself. They work very hard.

Surrey Downs Homecare Ltd were able to provide great care for my mother. They very quickly organised four ladies to work a rota so that my mother was knew who would be helping her. All were very caring and my mother felt comfortable and benefited greatly from their assistance. Thank you.

The care professionals who looked after my mother were not only efficient and professional but they were very kind and gentle. They were excellent during what was a difficult time in my mother's life. Despite the shortness of the visits to her home they found time to chat to her which was also important. Many thanks we are very grateful.

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Surrey Downs Homecare have been providing care for my Dad for over a year now and we are delighted with the service. My Dad and Mum get on well with the lovely carers who are friendly, well trained and a pleasure to have around. Would definitely recommend.

When I first arrived home by Ambulance, I was terribly ill , Honestly the hospital wanted me 2 go 2 hospice , I personally put up a FIGHT !!!!! I WAS NOT going n 2 a hospice 2 DIE !!!!! THE doctor's and hospital was writing me OFF soon 2 DIE, I was determined with being n my body 2 LIVE !!!!! I fought i WON , I have been slowly recuperating, the original Carer's i had were absolutely awful !!!!!!!!!!! I fired them and hired this Care home Carer's 2 Care for me they have given GREAT CARE and support with understanding, it's been 6months and I have improved with each day, I am Terribly grateful for THIS HELP !!!!!! STILL a way 2 go , My endless PRAYERS R BEING ANSWERED and This Care i am receiving is damd GOOD .Thank U

The manager and his staff provide an excellent and flexible service, are sympathetic to the patient, but also stern enough to ensure things like personal care and exercise are carried out even if the patient can be reluctant. They also go out of their way to support ad hoc day long care requests outside of normal scheduling. We are both very happy with the care provided.

Everything is well organised in a caring environment. Staff are very helpful and the client enjoys being there. We use at home care once a week and this is also excellent. Rooms are bright and clean. A happy place.

The staff at Surrey Downs were always kind and caring and friendly. Communication with the management was excellent and much appreciated. Thank you.

My mum is being supported by Surrey Downs Homecare. I have been very grateful to how responsive to our needs they have been. They have been very flexible, accommodating and responsive and it has been a great help. The communication has been excellent also. The meals provided have been good quality and the staff that I have met have been friendly, patient and understanding. They have worked hard to meet my requests, sometimes at short notice. It has been very helpful and eased my stress.

I have recently set this up for my father who needed support to continue living at home. Carers come in twice a day (AM and PM) and they supply meals, do general household work and my dad enjoys their conversation and company. They have facilitated trips out to local cafes which my dad thoroughly enjoys! Both myself and my dad are very happy with the service that is being provided, carers are always happy and smiling and they really do go above and beyond. I would highly recommend Surrey Downs Homecare to anyone who is looking for that bit of extra help at home. Thank you Surrey Downs!